This has to be the worst McDonalds I've ever been to... if I could give it zero stars it would be more fitting.
These are specific situations that have happened recently but similar ones like this have happened over and over in the past few years:
Husband and I went through Drive Thru no one was answering on the intercom for several minutes. We drove up and the associate had the audacity to have an attitude with us telling me we needed to drive back around and get back in line because they couldn't take our order then and there? Yet no one was in line in front of us so there was no reason for a back up or lack of communication at the intercom for so long as to why they couldn't take our order
Last week I ran through with my two young boys right before breakfast ended. I drove right up to the intercom , no wait, and again nothing, no one answering. After a few minutes they told me to hold on. By the time they took my order I had been sitting there for 10min, it took me another 10+ minutes to get up to the payment window. My youngest had to use the bathroom so I told the guy I would come in to get my food I couldn't wait any longer. I drove around and came inside to let my child use the bathroom after I got him back in the truck I came inside to grab our food. Not one associate, and there were many (all in PJs?) would acknowledge me. I finally asked if someone could help me and was told to "use a kiosk" I explained I already paid for my food. By this time it was lunch so when I told the girl it was three breakfast sandwiches she tried to explain I couldn't get my food I already paid for? I told her I'd like what I had already paid for, not my problem that they took 20+ min to take my order in the drive thru. The guy who took my payment all of a sudden comes out to the front announcing to everyone how I couldn't wait for my food and I was impatient. A gentleman next to me stepped in, after I had a convo with him, explaining how it was because they took so long and I had a child who needed to use the bathroom. It was just completely rude, took about 45min all around to get my food and be back on the road. The point of "fast food" is for it to be fast and convenient so having the expectation of speedy service isn't unheard of.
Tonight we wanted to quickly grab some happy meals for our boys before we headed to shop. The woman taking orders had such bad English it was impossible to understand her, we had to drive up and ask for someone else. Not sure why they would have someone who isn't fluent communicating with customers, another reason why their drive thru is continually backed up...
And no I'm not using the mobile app! What's the deal with that, if you're using the mobile app don't you pull into a spot and pick up your order!? Why would I order online then go through the drive thru
Needless to say I'll stay hungry and keep driving down Rt 20 until I find another McDs from now on, too many chances given at this location for me to keep going back read more