I actually like this McDonald's. It's next to the freeway and in the parking lot of Walmart. The old gentleman working there is courteous and food came quickly so I don't have complaints. This is McDonald's so we know what the food is like. The interior is spacious and clean, and the location is convenient. read more

McDonald's - Large indoor space and very clean - Fast Food Near Me - Willows, California

The absolute worst service! They forgot over half of our order, I opened up my Big Mac and it was missing part of the top of the sandwich! No apologies! If I could give them a zero I would! Horrible place! read more

I don't know what is the problem of that old lady with the grey and white hair but she was the rudest interaction I have had at ANY McDonald's. I don't know if she was the manager or not because the color of her shirt was distinct, but it's no wonder this place has only 1.5 stars because it is directly because of her. read more

I don't usually eat McDonald's, but I am right now for the Monopoly game. It wasn't busy so I placed a mobile order and when I picked it up in the drive-through, they sent me off without part of it. The employee took off before I could tell her so I honked. Then when she brought the rest of my order, she took off again before I could check and see if there were enough straws. She said she had given me straws, but she didn't. They also ran out of monopoly game tickets so don't order from this store if you're trying to play the Monopoly game. read more

The staff was very welcoming and friendly. That's unusual these days. The atmosphere was clean and comfortable and our order was fast and met expectations. Our coffee was perfect and made to order. read more

I was on a long drive (5.5 hours) to meet with my brothers for a reunion after not seeing each other for more than 6 years. I was in kind of a hurry as I really wanted to get there soon to see my brothers. So I pull in and I'm like the fourth car in line. I order a Big Mac and a large Diet Coke - TWO ITEMS. And then I pull forward. And then I waited. And I waited. And I WAITED. Then line did not move for what seems to have been a long time. There was a pick up truck in the front of the line - apparently waiting for his food. But this took a LONG Time. FINALLY The truck got their food and the line started to move. I pulled up to the window and they handed me my stuff. No apology for the wait - not even a thank you! So I grabbed my Sandwich and soda and hit the road. First I took a big long drink of a watered down soda. Oh well. Then as i'm driving I reach over and grab my Big Mac that I was craving and took a nice big bite!! I discovered that the sandwich wasn't even WARM. So my sandwich and soda matured past their "ACCEPTABLE" state as we were all waiting for the pick up to get their food???Whatever happened to the pull over to the spot and we'll bring it to your vehicle? So the truck got hot food and the rest of us suffered. I don't drive that way very often, but if I do, I GUARANTEE that I will NEVER eat at that McDonalds again! read more

This was the most horrible Mcdonald's I have been at they were so rude took long and clearly they need to change theyre oil my food tasted so nasty unbelievable. read more

I don't know how this place could mix up an order for two diet cokes, and take so long doing so, but they managed. We were the only people in the drive-through line, placed our *very simple* order, paid at the window, then drove forward to the pick-up window. No one was there, and no one showed up for many minutes. I was ready to pull out, park, and go in when someone showed up, and apologized for not knowing what our order was. We explained what we wanted, they disappeared for another three or four minutes, and finally reappeared with our drinks. Total time about 11 minutes. For two diet cokes! Unbelievable. read more

25 minute wait to get one large coffee. No, it was not in the middle of a rush. Unbelievable.

So I can't order by a real person. Kiosk only. Looks like I need to get back in my car to go somewhere else. I really just wanted a cup of coffee and I had all the change for it. It looks like they have given up on using US currency in lieu for a credit/debit card. read more

If I could rate 0 stars I would! I ordered on app 15 min before breakfast ended and I got there and they said they hadn't received my order so I couldn't get breakfast so then I ordered lunch and it came out after a while of standing around I was in there for 30 min total. The older gentleman at the main counter when I was getting my food didn't serve the customers in line and took forever but then got to it once I was leaving. I over heard him when I was leaving that the customers before ordered coke , one diet and one non diet and the customer asked which one is which and he said you'll have to try it and see I would have been just as mad as if that was me not cool well definetly not be back thank you! 0 stars and food tasted alright also. read more

Each time my family and I have tried this McDonald's, something always seems to go wrong. Today its sitting longer than 15 minutes in the drive thru. No one came out to explain the issues. I'm writing this parked in the drive through. Haven't left because Ive paid. read more

McDonald's - Waiting longer than I ever have in a drive through. Parked here. - Fast Food Near Me - Willows, California

If I could give negative starts I would!! Whatever crew is working this evening 8/1/23 at 7pm at the willows MCDONALD'S, they gave horrible service and nasty food!! The burger I ordered only had half of a patty that was crumbling apart and tasted disgusting. My husbands burger tasted disgusting. I didn't get a picture if his food but I got some of mine. Willows McDonalds just lost my business and if you can't tell by my frustration, this isn't the first time this shit has happened!! read more

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The food is always decent, but the customer service is horrible. Very rude. I asked for sauce and got yelled at they I have to pay even tho I asked when ordering but didn't put any in the bag. very disrespectful. read more

Just pulled out of the drive thru. We went to order BOGO $1 big Mac's which were advertised on the television LAST NIGHT AND ADVERTISED ON THEIR DRIVE THROUGH ORDER BOARD TODAY. Drive thru attendant AND shift manager denied the special even though we pointed it out. Unbelievably bad service. read more

always friendly staff, food is MacDonald's food, that's why I went. I was in my car (drive through) so the ambiance was hairy. My dog sheds

I'd give it a zero if I could. My order was 3 regular cheese burgers and a large fry. Took 15 mins. for my order to get done. When I asked why so long they told me they ran out of meat. Doesn't end there, pulled out one cheese burger no cheese on it. The second one the meat was half burned it was a throw away. Fries where cold. Never will stop here again. Place is a joke. Now I know why we hardly ever eat fast food. For a new McDonalds place is a joke. Seems like more people standing around then working. read more

It's just a McDonald's. Not really special. The staff is good. The fries are good. The drive through is unnecessarily long.

Everybody here works as if they have no motivation. I stood at the register for 5 minutes while they watched me from time to time while they were acting busy. Eventually I discovered on my own, that I had to use the touch screen kiosks, and that they're not taking any orders at the register because of covid...?... What does that have to do with me? It would have been nice to have at least taken a sharpie and a blank piece of paper and put signs on the registers for everyone to see. LoL. This place is a waste of time. I called the customer satisfaction hotline, and there was an answering machine telling me that they will take my message and call me back. Lol read more

If I could give it zero stars I would! Got in the drive through today a little before 6:30pm and proceed to sit and sit and sit. There were 4 cars in front of me and zero movement! After 15 minutes (6of not moving I actually called the restaurant to ask if everything was ok and to make sure they were actually open because I was now stuck with cars behind me. The person that answered was nice, apologized for the delay, said that they were in the middle of a shift change and that things would speed up right away supposedly..... I finally was handed my food at 6:57pm. The lady handed me my bag and just walked away. No would you like some ketchup, nothing. So I sat there and waited for her to come back, and waited and was ignored and waited some more. Finally I started honking my horn, which she continued to ignore until I started hollering too to get her attention. Her response "what do you want"?. I asked for a ranch dressing and she told me that would be $0.25. I said that after sitting in the drive through lane for over a 1/2 hour they should either be paying me to eat and not trying to charge me for a ranch dressing or apologizing. I asked to speak to the manager and she said that she was the manager. I told her that it is ridiculous and that no one should be waiting that long. She did not apologize or anything rather she said it's not her fault. I pointed out to her that if she is the manager then it is indeed her fault and asked for her name or employee number so that I could file a complaint. She refused to give me her name or anything, said that my receipt would be enough to identify her and walked off and told another person deal with me. He at least gave me my ranch dressing and said sorry but the behavior of the so called "manager" is unforgivable and I'll never go back ti this location again! read more

Would be nice if they get orders correct. Same issue every time. And on the app why give option of pick up in store when only drive thru is open? read more

Zero stars for this drive thru location. We sat in drive thru lines for 35 minutes. 2 order lines, one pay window and supposedly 2 drive they pickup windows. 35 minutes to try to order and then get through the line. Ridiculous for a fast food drive thru. read more

For being somewhat new. Been here several times and the wait time in the drive thru is unbelievable. Won't be coming back.

Still no response from the manager or the owner as you can tell, they don't care my original post was in March if the owner or manager don't gave a darn, they would be responding to these comments, but they don't. They only care about the money. The greedy manager and owner had to wait. 20 minutes almost to get our food in the drive-through. And I only ordered 20 chicken nuggets does it take 20 minutes to make 20? And on top, I asked for ranch and I didn't get goes to show. They don't care I wish I had the email for management, but they won't give it to me read more

Customer: How much is the ice? Staff: 0.50 cents Customer: OK, here is a penny, keep the change ..... This is a riddle I read a while ago, and it become very realistic today at this magic McdONalD. Actually, when I try to write this review, I noticed the reviews from the others on yelp, OUCH, there are no two stars review at all!!The mCdONaLd is more than crap. it is crap from the blocked no water bathrooms. They also did not clean anything including their hands? We bought drinks, and would like to have some more ice using the same drink cup we already paid, we were told to pay 50 cents for this. Yes, it was a hot day, and spider webs were everywhere and a lot of their tables was not cleaned. This place need to change management soon.... but the reviews won't :) read more

slowest mcdonald ever. if the order takes more than 15 mins, it isn't fast food anymore and it defeats the purpose of stopping at mcdonald.

The rudest staff ever came in to order guy says we don't take orders only on the kiosk terrible experience! Kiosk is not user friendly we finished order to the extent we could no cash only credit got order 2 cheese burgers no cheese one small pickle stale bun one small spritz of catchup ordered large fries cold and half full. My wife went back to get catchup packs was completely ignored because no one covered front cashier spot Tables around us were dirty. As we left back on our trip I asked for a refill Big guy in back shouted we don't give refills or ice Incredibly Insensitive! All in all never ever going into a Macdonald's because of this new high tech crappy place Avoid or go to Black Bear or Burger King or pass by Willows Walmart parking lot Macdonalds!! read more

They literally suck. Its 8 am, their dining area isnt open, they don't even have coffee. They messed up my order and I couldn't even go back inside to get it fixed because all the doors are locked. Stop somewhere else. read more

Honestly McDonald's is just crappy. They always have such bad service and always messes up orders. Today they messed up an order I door dashed so I called them. When I told them that they didn't add the things I payed extra for she continued to say it was the dashers fault over and over. Also she was being a bit rude and sounded annoyed. But I asked how is it the dashers fault when you guys make the order before the dasher gets there. And all she said was to talk to my dasher Like is the dasher in the back making my food? No I don't think so. read more

Simple food order. We're told to pull up to the 2 Nd pickup to wait for our chicken McNuggets. We drove up and received all of our food but the nuggets. Had to wait in the drive thru line again and tell 3 different people about the nuggets. (Ps the line was long and due to Covid they only had drive thru or curbside ). We could have sat down at at restaurant with the amount of time wasted. read more