I thought I might be able to make it back home all the way up the 5 without stopping, but, yeah this road is a bit boring and I'm in need of a little caffeine fix. My GPS says there's a Starbucks coming up in Willows, so here I am! I go inside to use the restroom while I'm here. Just a medium black coffee and off I go back on the road. Service was fast and restrooms were clean, so what else is there. Good stop right off the freeway. read more

Ordered a $6.95 Frappuccino yesterday around 6:17 p.m. We stopped here after a six-hour drive to cool off before getting back on the road for another four hours. The store wasn't busy at all, there weren't any paying customers waiting, and there were three baristas behind the counter. When we arrived, there was also a group of about 10 people sitting at the long table near the entrance without any drinks. About 10 minutes after we sat down (we needed a stretch break from the long road trip) I went up and asked for a cup of iced water for my partner. The barista immediately asked, "Did you order a drink?" which caught me off guard because it didn't sound friendly and I've never been asked that. I told her yes and pointed to where my partner was sitting. It was disappointing to be questioned over a cup of water after buying a drink, especially on a day that was in the high 80s. What stood out most was the attitude. No smile, no friendliness, no effort to make customers feel welcome. Everyone behind the counter looked like they didn't want to be there. I've been a Starbucks Gold member since high school, almost 25 years now, and this was one of the least welcoming Starbucks experiences I've had. Customer service doesn't have to be over the top, but basic kindness and courtesy go a long way. Note to the district manager, check in on your employees. read more

This was, without question, the worst Starbucks experience I've had in California. One of the two restrooms was out of order with no signage indicating so, causing a line to form for the single working restroom, which was left in poor condition. Despite the store being far from busy, there was no effort to welcome customers -- no greeting at all, unlike the standard I've come to expect at Starbucks locations nationwide. When my 78-year-old mother, who has some difficulty hearing, asked about the summer drink menu and requested samples, the employee helping us was distracted, curt, and visibly irritated by the questions. She informed us there would be a 20-minute wait because she needed to help other customers, despite there being only three other people in the store, none of whom were waiting to order. When we said we'd rather leave, she reversed course and explained she actually needed to prepare samples for other customers first -- a detail she hadn't mentioned initially. The interaction felt dismissive and disrespectful, particularly toward a senior customer, and I found the lack of transparency frustrating. Having worked in customer service myself, I was surprised by this level of service at a company that prides itself on the customer experience. Based solely on service and cleanliness, I would not recommend this location and won't be returning.​​​​​​​​​​​​​​​​ read more

Fast and friendly service at this Starbucks. The bathrooms are clean, making it a nice pit stop on a road trip. It's also right off the highway, which is convenient. read more

Drink was really good! Pretty fast and service was really nice luv me some good old Starbucks read more

Starbucks - I got a strawberry lemonade açaí with no strawberry inclusions and no ice. They made it perfect - Coffee & Tea Near Me - Willows, California

Needed another cup of coffee for the long road trip... Quality/Quantity - Consistent, good. Small cup of Pike's coffee. Atmosphere - Consistent, I like the partner of the quarter posting. Indoor and outdoor seating. Drive thru. Plenty of mall parking. Service - Excellent customer service from Savanna! Price - Can't remember and it didn't matter, as I really needed another cup of coffee for the long drive. Owner Comment - Congrats on all your success since 1971 and being the largest coffeehouse chain in the world! #114 on the Fortune 500 list. As of 2021, 33,833+ stores, and 15,444 of them in the US. 1992 IPO. 2003 Acquired Seattle's Best Coffee. 2008 Loyalty card program. 2020 Generous programs to employees due to COVID. Closed all stores except drive thru and delivery only. Paid for 30 days whether employees went to work or stayed home. Gave employees free daily meals and drinks whether they were working or not. Focused on the mobile app and future stores "convenience-led" formats with drive-thru and curbside pickup. read more

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Great SB with indoor and outdoor seating, 2 washrooms easily accessible for my disabled mother and bonus that it doesn't require a code. Picked up an adorable Yosemite mug and marveled at the gorgeous mugs by Artist Yiqiao Wang. She is a deaf artist who was born in Beijing and came to the US to study art. Great store - lots of natural light, spacious, and friendly staff! read more

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Pleasant time at this Starbucks. Normally, my wife and I do not frequent this chain. We were with our relatives, and they are Starbucks fans so we made a stop here. Shop is conveniently close to Interstate 5 in Willows, CA Staff were welcoming. Shop was clean as were the restrooms. My Strawberry Acai Refresher was refreshing. Wifi worked great. No complaints from this Yelper. read more

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This place is filthy. Empty creamer station no napkins, no straws. Filthy restroom, no toilet paper, wet floor with toilet paper all over. And the counter area and behind the counter is so messy. read more

Three years since our first visit and still an excellent Starbucks -- clean, inviting, and friendly! Keep up the great work! read more

Starbucks - Cool tables - Coffee & Tea Near Me - Willows, California

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We stopped in the area. There was a family on bikes that were in the drive thru that ordered. I'm glad they were not refused service. They we're friends and got the order right. The taste of the coffee was good. If you're in the area definitely stop by. read more

Starbucks - Coffee & Tea Near Me - Willows, California

03/30/2019 - Stopping in for a bit of iced tea and a restroom visit on the road trip to SoCal. We walked into see the staff inside the location working diligently at serving the drive through and cleaning the store with a few guests sitting at tables inside of the Starbucks. We were immediately greeted with a genuine welcome and offer to help by Abby at the front register. Small talk ensued followed by placing an order and paying for the order and every bit of this was fun, friendly and professional. Abby wishes us a safe trip and went back to cleaning with a smile. While waiting for our drinks we observed the team working together, handling the drive through and or cleaning up, the entire time seemingly to really enjoy each other's company. I asked for the MOD and as one was not present, the supervisor came out to talk. She (I totally forgot her name) was also amazing and really seemed to care about the customer experience. I passed on my observations about the team, the location and of course Amazing Abby and how our stop was really above and beyond what is typically experienced. All in all, I plan to stop in at this location for my caffeine/iced tea each time I pass through the area as the quality of product was the best I have had at a Starbucks and the service was top notch. read more

Fast and easy, just like I like it! I was able to come in, place my order, and was called in less than 3 minutes. I love when it's that easy. The location is clean which is always nice when making a pit stop from So. Cal to Washington. ..... .. . .... read more

Not surprised reading all the bad reviews. Stopped for my partner to get a coffee and for me to use the restroom. Filthy restroom, no toilet paper, no seat covers, and garbage all over the floor. The sink and toilet were both dirty too. So I go out into the lobby and say excuse me to the guy behind the counter and KINDLY let him know the restrooms need attention. So he barks at me that he knows, then goes on barking that they are short-staffed and they will get to it when they get to it. I couldn't even believe he was speaking to me that way. It was awful, and other guests commented on his rudeness too. I waited a day and then called to speak with a manager, and he answers the phone ( I know it is him by his accent and tone). He says he is the shift manager, and I ask for the store manager, and he says they are out for the week. So I call corporate. The guy there takes a report and says they will pass it on to the store manager. I recommend you stay clear of this place! read more

About the same as any Starbucks. If you have an account or gold card, sometimes there are drink specials (or happy hours). read more

Friendly, fast service and clean environment. Easy to find off the freeway. Would recommend.

Starbucks coffee quality has diminished . Prices keep rising as cup sizes shrink. I now shop at independent retailers that actually have a connection with their customers. read more

Coffee made to order and I my order is complicated! Staff is really nice. Downfall *bathrooms are gross, out of paper towels in one, toilets were gross. *all garbages are heaping over completely full in the dining area. *not everyone likes jazz Christmas music I'd come back. But they need to clean up a little bit more. Maybe it was a busy morning. read more

I stop here often. They need to work on consistency and cleanliness. The bathrooms were horrible on Labor Day. I ordered a Pumpkin Spice latte which tasted of neither pumpkin nor spice. It wasn't even sweet and they're usually overwhelmingly sweet. Huge disappointment. read more

I like this Starbucks because it's a great place to get your coffee and even better place to let the dogs out. Recently, I got a cup of coffee, took the lid off and it smelled oddly liked marijuana. I know! I asked my associate to take a whif and he said the same thing! Sooo, that's my review...no more words... read more

Starbucks - Coffee & Tea Near Me - Willows, California

Drive Thru Caffeine Near HWY 5 When you just need a decent coffee to stay awake on the straight ahead sleeper which highway 5 is, this is a welcome sign. Clean restrooms, friendly staff, chess/checkers to play, and eve adorable small booths. For Willows, CA this deserves all five stars. Open Hours: Mon-Wed 5:00am to 9:30pm Thur-Sat 5:00am to 10:00pm Sun 5:30am to 10:00pm Dog Friendly - Three paws for a few outdoor tables and umbrellas when you want to stretch those claws or a cheerful drive thru so your pooch can order his own glass of ice water. read more

Starbucks - Coffee & Tea Near Me - Willows, California

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Both bathrooms out of service. When asked. Employee was not nice about it. No bueno. Not what I would expect from a Starbucks

No bubbles filled in on my cup because they totally blew my order and were rude to me. I asked them just to make the drinks the same and that was fine and I got the drinks and they aren't the same. What is hard about subsisting simple syrup for vanilla. Starbucks is awesome but not this one. There is one a little further down i5 either way who will probably get your drink right and not be rude: read more

Starbucks - Coffee & Tea Near Me - Willows, California

Well, its a Starbucks, you can't really go wrong but this place is open early and sometimes packed due to its only location probably within a 30-mile radius, which I must say is quite unusual for Starbucks in general. As expected, all Starbucks are generally consistent and tastes like any other Starbucks but I must agree with the previous / first reviewer and this is the ONLY place to get a decent latte anywhere around (evidently 30-mile radius!) read more

Very friendly staff, an efficient drive through and they are open at 5AM! One of the better Starbucks around, too bad they are so far away. read more

Hi, yelper! Not quite sure how important this review may be. Nonetheless, here's why this Starbucks deserves 5 stars. I've been driving north from Cali and stopping at this Starbucks. (At least 7 times)Every time of course for standard Starbucks coffee and definitely back for excellent customer service. This Starbucks has drive thru and 2 cashiers in front. Orders are custom and personal just like the Starbucks guarantee. Food and coffee packages look well stacked. Fairly nice women's toilet and good amount if seating Overall, I would recommend the visit to this Starbucks location off of I -5 to winters/oroville :) now that's convenient. Next To subway, chp and gas station. I will definitely be back read more

Everything was great, except for the service. Surly, slow and suspect! There's no need to give me the stink-eye just because you spilled all the coffee all over the edge of the cup. I didn't say anything, just let it slide... and yet, you got all huffy at me. Why? I think we should date. read more

Clean and nice decor. Staff are friendly. I would recommend this place. Will visit again read more

Starbucks - Coffee & Tea Near Me - Willows, California

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This Starbucks is so badly managed. EVERYTIME I GO THEYRE CLOSED. WHY? For what? Not enough employees?? Not enough in stock?? Whatever the case is you might as well just shut it down with how often it's closed and out of crap!!! read more

I come to willows for the motorcycle days at Thunderhill. Although the staff is friendly, they repeatedly lose track of my order. I order the same thing every time, pike roast and pastry. I was under the impression you don't wait for coffee orders. read more

I've been here two times now but this time they forgot to put the express in my latte and now I just have steamed milk...sad I didn't discover this til after I left :/ considering I came here for coffee, I left pretty disappointed. Customer service is good otherwise. read more

Huge ROACH outside.. It wasnt even dark yet.. Horrible. Didnt make the drink right.. All milk, zero coffee. Its my favorite drink, I know what it should look like. I asked him to remake it and it came back looking worse. After driving 6 hours, all I wanted was a drink.. Dont go here. Not worth it read more

I was traveling to my grandmas house and decided to stop at Starbucks with my aunt to get a little refreshment! I am from Sac and I love Starbucks, so why not stop here? We went to the drive thru and ordered our drinks. 1 Venti drink 1 ICED green tea latte When at the window, to get our order, I noticed that my aunts drink was a grande. She questioned it and was like "I ordered a venti but if I was charged for a grande then whatever" Then my order came out and it was hot. We asked if they can make it iced like I had requested. The gal took my drink and said "she didn't say iced, but okay" I for sure did. It's the only drink that I order from Starbucks ALLLLLL the time! Not only that, but who says something like that in my face?! Then we asked to speak to a manager and was told there wasn't one. Come to find out, they did have one!! His name was Tony and he made me make these 2 stars instead of zero. We proceeded to tell Tony what happened and the girl who messed up the order kept rolling her eyes in the back. Not only was she doing that, but she tried to lean in and say more things to us. She was very confrontational. EXTREMELY rude and EXTREMELY unprofessional on her end. She messed up because she couldn't hear. She should've just remade the drink without all her extra rudeness. Again, I'm from Sac and if they mess up, they apologize and make a new one. I will NEVER come back to this location, I'll just try Orland instead. Thanks Tony for being awesome on your end. I'm sorry your employees don't know how to maintain their professionalism read more

This is a great Starbucks. Friendly people. Always make my drink right. Never a long wait. I haven't been inside because I always use the drive thru. read more

Service was alright, but we don't come to Starbucks expecting good customer service now do we folks? My drink was way too sweet (I specified 4 pumps). What topped it off was the toe nail clippings all over the bathroom floor. read more

What I like about this place is that it's almost exactly half-way between Redding and Sacramento, and it's freeway-convenient. It's the perfect place to break up the trip down Interstate 5, which I am forced to make all too frequently. Also cool is that, unlike the Starbucks near my office, they take your order and get you your drink quickly, like it's a given that you've got places to go, people to see, and babies to kiss -- even if you don't. At the Starbucks near my work, the slow-ass line snakes through the display stands while each customer gets chatted up, including the obligatory pimping of the VIA instant coffee. The local Starbucks tries my patience like the hour-plus lift lines at Heavenly Valley circa 1970 -- you stand there forever, thinking, "I'm paying for THIS?" Side note: Must.....resist......apple.....fritter.....wad......of.......death. read more

Any Starbucks with a drive thru is pretty much an automatic 5 stars for me. There wasn't much of a line or wait when I got here at 9:45am on a Sunday, and I was able to get my drink in less than 10 minutes when I ordered inside. The building is very new and the staff is nice- there were also plenty of bakery items to choose from at the time. The only negative was that they didn't have cold brew available at the time, but they made my iced coffee with soy very well. Parking is easy since the lot is big. read more

Clean (especially the bathroom, really important for a place off the freeway), friendly staff. They even pointed our group to the 8 dollar deal, where you get a bunch of stuff for 8 bucks that would normally be way more. They also have a drive through, but on a long car ride, who wants to spend more time sitting down? Very good starbucks, good place to stop and rest off 5. read more

I've been to Starbucks all over the place, but this one is a particularly great location. Conveniently, located right off Interstate 5 in the small town of Willows, Starbucks is a shiny beacon of hope on a long drive. When you come in, the staff is super friendly, often asking where you're headed. They make our drinks how we like them, and do it with a smile. There's seating inside and out, and the place (including the bathroom) is very clean. Plus you have the option of going through the drive through if you don't feel like getting out of the car. read more

Great staff, but soap dispenser in the bathroom is broken, empty, and dirty. I wonder how many people waited for the other restroom to wash their hands, and how many just touched every other surface in the restaurant with dirty hands. Posting here because my guess is corporate is responsible for handling broken items, and hoping this gets it fixed more than asking employees (who were friendly and lovely, but may have very little control over this stuff). read more

Starbucks - Dispenser button doesn't work properly - Coffee & Tea Near Me - Willows, California

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