This McDonald's was clean inside and has an indoor playground. The playground is in its own section through a set of doors. There were tables for the parents while the kids played. In the main dining area, they have self checkout kiosks; I actually like these. The food was your typical fast food fare; nothing to write home about. The second time I went, I ordered through the app prior to pickup for lunch. Pro-tip: the app does have good deals, coupons, and points for free items. Since it was lunchtime, the line was long. There was a fork in the drive thru line where it turns into two lines; the people that were behind me went to the second line and were able to get ahead of me, the line was super slow. I got a happy meal for my toddler and he loves it; chicken nuggets, fries, apple slices, juice, and a toy. Another pro-tip: I think it's better to order through the app and do pickup in the parking lot; someone will bring the food out to you vs waiting in the drive thru line, especially if the line is long. read more

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This is is a 5 star, 3 star rating.. Read on to understand. (cost was $25.09) It is getting increasingly harder lately w/ resteraunts being so inconsistent. However, this is not the case w/ this review. My issue is the type of food, being fast food.. For a this type of establishment & for having gone to a jefferson Fry co. earlier in the same day, this was CLEARLY the winner. This was a suprisingly good meal. The Burger was actually intact & assembled in a normal fashion.The taste was there, it was juicy & hot. For what it was, I had no complaints. The bun was light & fluffy & the appropriate size, the large fries were overflowing, crispy & hot. Unfortunately, you can no longer get an actual hot cup of coffee anymore, i assume since the lawsuit back in the day.. or maybe I'm wrong & that could be the only ding for this place. Don't get me wrong, all the normal fast food "icks" were still there, like the fries sitting like a lead brick in your chest & the feeling of swelling from sodium consumption as you eat.. I don't generally eat fast food, but being stuck out Xmas shopping at 9pm, calls for desperate times.. The last few times I did have fast food ( McDonalds specifically) was WAY BEFORE Covid & unlike this meal, it was so bad & tasteless. 5 stars for this fast food, but I can't in good conscience, make this a 5 star review, in comparison with quality cuisine. However, if you eat fast food & are in the Canton/Avon area, I HIGHTLY RECOMMEND this site. One more quick honorable mention.. When I went to toss my trash in the garbage, they actually thought to put a paver in the ground so you don't have to step in the mud, etc. Little things matter. read more

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It appears to me that this store shuts down the app from time to time. I find that when I wanna order through the app at times specially this morning, April 9 it's unavailable or my items are not available, etc.. I kept thinking at first it might've been a corporate thing but after switching locations to another McDonald location on my app it worked, which tells me that this Store is controlling the app which means your app discounts as a loyal customer are not being observed by this store. Also on another note and as a long long time customer of McDonald's you have to stay away from this location after 6 o'clock every night because it's absolutely horrible!!! It takes forever to get your food and if you do, it's incorrect. Just a couple nights ago. I ordered through the app for drive-through pick up. When I got to the window They moved me to park and said they would be out. They brought the sandwiches out about 10 minutes late and totally forgot the drinks,, they went back in and said they'll be right back but it took forever so I had to go in and get the drinks myself. Couple nights before that I ordered a quarter pounder with cheese through the app for drive-through again, not many people there but told me I would have to park and I ordered this about 10 minutes before arriving to the restaurant. But when I got there which were no cars they made me pull over to the online ordering spot again and told me I would have to wait which took forever like 15 minutes to get!!! so NEVER order a quarter pounder on the app for drive thru pickup as It's not gonna be ready and you're gonna be moved to curbside pickup so go there First to order a quarter pounder because they're gonna move you to curbside which means your food's gonna take forever because they don't deliver it when it's available it sits until someone's available to bring it to you so why bother even having it available thru the drive thru app? These things have been going on for a long time at this location. They don't have enough people and they're hiring the wrong people. If I were McDonald's I just opened for breakfast and lunch and close at night. Also, I'm totally done with any nighttime McDonald runs, go to Wendy's it's faster and better. This location is poorly poorly managed. read more

My review of yesterday was BurgerFi where a burger, fries and soda cost just over $20 Today is McDonald's and their McDouble burger, 2 for $3.99. 2 McDouble deal and an Ice Coffee was $6.20 For the money, actually pretty good. Big improvement in their buns, the burgers were hot and juicy. Not as flavorful beef as 5 Guys or BurgerFi, but it didn't cost $20 either. All in all - not bad read more

McDonald's - McDouble - 2 for $3.99 and a large Ice Coffee - Burgers Near Me - West Simsbury, Connecticut

The service is great and I love the food and they don't take a long time to make it. The drive through is also very convenient

What in God's name is on this bun!!!!! I asked for a hot fish sandwich and hot fries, I think all they did was put it in a microwave. Not sure WTH they did with the bun. Deanna keddy I hope you see what your staff is doing. I wasted $10 here. I don't have money to throw away. Maybe they do. They should care more about people. I was there today at 11:19am. I would go back there but I'm working and I live in Houston. Don't have time or gas. read more

McDonald's - Single fish filet - Burgers Near Me - West Simsbury, Connecticut

If you're up for waiting 20mins in the drive through you can spend your time and download the app and try to get some deals or freebies- don't waste your time otherwise. read more

McDonald's - Burgers Near Me - West Simsbury, Connecticut

It was a sad experience. 2 cars in front of me and it took over 10 min to get a cheeseburger, fries and coke. Lunch time this place is much much faster, in the PM hours young kids are laughing and just a bit too laid back. read more

McDonald's - Burgers Near Me - West Simsbury, Connecticut

Great place and amazing people within. the true goat getting me through highschool with the late night hours. The fries can never be matched, especially with the dipping sauces. Even inside is a great place to be if you don't want to eat out, always clean and great atmosphere, the crew has a great time and are harmonious with one another. Amazing place for a chain restaurant, it's the people that make it worthwhile. read more

Long overdue but I've been getting food here consistently when on short notice. Quality is always really good and I always customize my items and they get it right. Never had anything missing. read more

Open 24 hours Friday through Saturday is a lie. placed an order the the mobile app and waited at the drive through for 15 minutes and they turned the lights off on me and then when I pulled up to the window to ask for a refund the employee was extremely rude and just stared and made hand gestures. luckily I found I could cancel on the app but regardless why did the app let me order if they were closed? read more

I've dined in this location once and have gone through the drive thru a few times and I'm never disappointed. As others have stated this location is extremely busy and the drive thru can take some time. But the food and service is always good. My orders are always hot and the fries are always fresh. This location is one of the better McDonald's around. And when I need a fix this is my go to location. read more

In a world of very expensive McDonald's, this one is even more expensive. This location has long lines at lunch time so they should probably raise the prices even higher since it's not deterring many people. A double cheeseburger is over $4. This is an over 300% increase over a 10 year period. read more

We were in the area and stopped by to use the restroom and get a drink. Restrooms were clean and soda was good. We stopped by during a very busy time but all the staff hustled to get it done. They even had a staff member specifically bringing out orders to those waiting. We were greeted when we walked in and also told to have a nice day on our way out by staff not specifically handling our order. Customer service was great even during a busy time. That says a lot! read more

I love this McDonald's. It is so clean and friendly! I love the workers!!! They are amazing !! I'm a regular and I always feel welcomed.

Great quality of beef burgers. Nice indoor features, fast service; all good, better than expected

Still looks clean, neat and modern inside. I only get one thing here. Southwest salad with grilled chicken - $5 for 290 very tasty calories. No dressing needed, the packet they give you has 100 more calories you really do not need. Little sprinkles of corn, black beans, and tortilla strips make it a very satisfying healthy choice. If you're concerned about nutrition, be sure you ask for the grilled and not the crispy - it will save you 160 calories. read more

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As McDonald's go, this one isn't bad. The people are usually very friendly, and food more often than not comes out correctly when there are variations in the order. The drive through can get crazy backed-up after 5 pm during rush hour. The interior area has a section for kids with a play place, and a section for... non-kids? Quite children? My only lamentation is they've introduced self service kiosks and are strongly pushing people to use them. I understand technology marches forward, but I can't help but feel guilty that someone is losing their hours or losing their position because now they have been replaced by a giant iPad. I would rather use the drive through where humans are forced to interact with one another. read more

McDonald's - Burgers Near Me - West Simsbury, Connecticut

My family ordered 3 quarter pounders. The meat was raw... like bleeding raw. We discovered this when we got home. I cannot have raw meats or vegetables due to a medical condition. We go to McDonalds for their consistency. My wife called the store and "Don" the Manager called my wife a "Dumb A$$" before even hearing the complaint and hung up on her as well. My daughter-in-law immediately called back and was told she was a (explicitive starting with C). Due to the rude service, we called McDonalds Corp. Due to unsanitary conditions of the food, we called the Farmington Valley Health Dept. Simsbury McDonalds... we have 4 witnesses... time to fire Don or make him the person incharge of the mop bucket... read more

McDonald's - Raw meat from McDonalds. - Burgers Near Me - West Simsbury, Connecticut

Why is this location ALWAYS so freaking SLOW!!! Always. Doesn't matter if there's no customers in the drive thru at all. I can guarantee I'll be waiting 15+ minutes or sometimes a lot longer for my food and half the time it's not even right! Get it together already. It's called FAST food for a reason. read more

I have never ever been treated so badly at a McDonald's ! The woman and man at the pick up windows were HORRIBLE. I guess I ordered two sweet teas instead of one sweet and unsweet. They were terribly rude so I apologized and said could you please change it? They each told me at least 3 times, well that's what you ordered. I was shaking I was so upset. I pulled into parking and went inside to talk to a manager. All he said was, repeatedly, "ok." From the reviews it looks like I'm not the only one to be treated with such rudeness and disrespect. Why is this woman still manning the window??? She needs to find another job! read more

Like really.... cmon y'all.... tossing food at me without just a freaking "thank you".... and I'm not gonna pull a "Karen" and demand a manager but I just ordered a couple basic things... sorry people require ridiculous coffee drinks at 10:30PM... I just wanted a hamburger read more

Horrible customer service. Went in because I drive a huge truck with a trailer attached and it is extremely difficult to go into the drive through. Inside there were 20 people working but noone running a register. The owner made some smart comment back like not enough help when everyone was literally bumping into each other. Huge bitch and shitty place. Never going back. read more

Never get the right order. Food is always cold and my order is either wrong or missing items. With two kids it's frustrating to get home and see that they missed fries or apple slices or that the order of the happy meal is completely wrong. read more

The pandemic killed this McD's ...plain and simple. They never have enough people to work and mgmt thought the self serve kiosks would resolve the walk ins... but alas we are reliant on Actual people, like one another! ... can you believe it? Stay away until a new owner takes over... read more

There's nothing wrong with the food I mean it's McDonald's but for some reason every time I go here it takes 20 minutes just to get through the line. They either need to hire more people or manager their people better. I've noticed that businesses in Connecticut really struggle with leadership, they have really really poor people leading a team and it just drives the entire business into the ground. I'm not sure why the Franchisees don't understand and correct this. read more

The new chicken sandwich is a Hugh disappointment. Don't bother, go to Kentucky Fried Chicken for their sandwich much better and cheaper

The food was horrible!! The chicken sandwich was so bad I threw it in the trash. The fries I asked for hot. What I received was cold and soggy. It was so not worth the 13 dollars read more

I like McDonald's fast food especially when I'm in a rush and need to get something fast. The Unionville McD is good with a clean interior, decent service but crappy parking. They need a drive-thru. read more

Terrible... Ordered three monopoly piece items, none of which came with monopoly pieces. My large fries were half full... For a brand that is struggling to keep customers satisfied to clearly not care enough to make sure the fries are portioned correctly, and to ensure the supply of game pieces for their biggest promotion of the year clearly shows that they have learned nothing, and do not care about their customers... I will Take my business elsewhere. read more

McDonald's - How I received my large fry... Terrible value from a crew that clearly how's not care about their jobs... $15.00/ hour???? - Burgers Near Me - West Simsbury, Connecticut

Ever want to meet a person who hates their job? ? Then this is the place to visit! Just got out of work, figured I'd get a cheat meal. Apparently I figured I wanted to be treated like garbage too because the attitude was way to much.... I tried to cheer the person up. Hell no. Why even bother lady just call out next time and save us all the Headache! I'm actually afraid to eat my food right now read more

May be the worst drive-thru I have ever experienced. On multiple occasions it has taken 10 minutes or more from start to finish. On all occasions the orders were not filled accurately - on top of the ridiculously long wait. The only reason I've come back multiple times is due to the proximity of the restaurant to my home. I've given up and will look for other take out options in the area. read more

Stopped by for the first time in almost a year. Surprise!!! Management right outside the entrance blowing smoke in the customers face as they attempt to walk in. Surprise!! My sandwich was cold! Just knock this one down or sell it to someone who cares. read more

I'm over the electronic screens! I prefer to have my order taken by a human and not via an electronic screen. Why is it that chick-fil-a can take my order and deliver my meal but McDonald's will only deliver your meal if you use the electronic screen? I had a employee tell me that since she was taking my order she couldn't deliver it to my table- I was pregnant with 2 children at the time -Poor service. I also recently used the drive through and forgot to order an ice water when I paid at the first window. When i drove to the second window I got my order and nicely asked for an ice water- the manager was annoyed and told me no BC i couldn't pay at the second window. I wasn't asking for bottled water just a small ice water- I was with my newborn son going to a doctor appointment near by and just needed a cup of water with my order. He told me "he'd be out the cup and I was holding up the line" I was shocked to have a manger respond that way. I've been in the restaurant and seen employees yell back at upset customers. I highly do not recommend this McDonald's location. Unfortunate as it's the closest to my home. I would rather drive 30 minutes to chick-fil-a for quality food and service. As for burgers- GO TO FIVE GUYS! Better food and service read more

Still going downhill... slow... inaccurate... and why does any soda you order taste like Dr. Pepper.... dirty machine ??

Worst place around prices are too high for a fast food joint employees rude and give me a break 2.29 for a small fries I'll never go back and hope they fail like the one in granby and Canton get some new owners read more

I just got a free medium fry with the Halloween coupons thing pulled out of the drive thru started driving home and there's freaking black hair in my fries read more

The lady at McDonald's was so rude when we took our order she just said " what do you want" and " ok drive up now" they did not even say what the total cost was for the food GO TO Wendy's!!!!!! McDonald's sucks read more

I enjoy the food here but every time I go through the drive through, the guy behind the speaker always ends my order (with the the total cost) right after I try to give him my first order. I do this to make sure that they understand what I'm ordering, without them messing up my order like in past few times I went here. In this case, after I approached the speaker, the guy asks, "Welcome to McDonald's, what would you like to order?" I then say, "I'd like to first order 20 pieces of chicken nuggets with buffalo and barbecue sauce." The guy then says, "That'll be $____ at second window." Right then, I felt as if the workers here aren't being very respectful to their customers, assuming that I'm done ordering after I list my first order. Not to mention, the sauces that mentioned to the guy weren't even in the bag. No sauce at all. I notice this right when I received my food, and told the guy at the first window and he said to inform the speaker guy next time I order. I was left with feeling guilty for doing something something that I did right. This has happened to me every single time I stop by here from work, so I will no longer be coming by anymore. This will be in favor for the workers since they won't have deal with one extra order per day. read more

Slowest and most incompetent service ever seen in fast food. I went through the drive thru,(mid morning weekday) no other cars before or after me. Pulled to the window, waited (no joke) 10 mins after I gave them my money for the person to give me the wrong food. I handed it back and told her my order, again. She kept looking at the monitor in disbelief. Then asked me to pull forward to the parking spot. There I waited another 10 mins. Just as I was about to get out if my car and go inside out she comes with, you guessed it. The wrong order. I have worked fast food (different location) years ago when I was younger. So I can say, from experience, its not brain surgery. Having read past reviews of this location I have come to the conclusion that this establishment is run by healthcare professionals who's goal is to get people to stop eating fast food. That is the only reason why I can see that anyone would continue to have employees like this working at a fast food restaurant. Update. When i went back to exchange for my meal the person behind the counter (not the person who took my order) argued with with me about what I ordered. Pretty amazing. read more