McDonald's can be such a hit or miss depending on location and/or dependent on the location. The morning we stopped here a few days ago it was not great but not the worst ever. Firstly the positives, they had everything we ordered and made it all correctly without mistakes or forgetting anything. Food quality and taste was as good as you can expect from fast food. Staff were friendly enough. The negatives, which almost all comes down to wait/time it took. They in no way should be classified as fast food at the speed they went. This is a location with two lanes of drive thru but did not operate both at the same time so kinda pointless to have the two. Then once we ordered we sat waiting for our food and drinks for what felt like should have been 20+ orders completed. Maybe it was a really understaffed day or something but thankfully the food was correct once we got it. With some other locations that is a hard thing to achieve. Not a franchise I try to frequent to often but glad this is not my local location for the times I do grave a McGriddle or chicken nuggets and fries. read more

Food not bad and consistent with other McDonalds.. I've worked pretty much every roll in service back and front of house and I get it.. it's a fast food restaurant.. but it's not fast food. This is the slowest McDonald's I've ever been to and I have been to many. I don't ask for modifications. I don't ask for extra condiments. My order is never complicated. Whoever owns this McDonald's needs to figure it out. 25 mins for a two person order at McDonald's is not it. Whether it's to go, drive through, or walk in its slow. First yelp ever written. read more

By far, the worst McDonald's I have stopped at. We stopped for lunch on our way to something nearby. The ladies bathroom stalls were all out of toilet paper. The food we ordered contained two orders of fries which were terribly undercooked. We decided that was probably just a bad, understaffed day. Later on, we decided to swing in there about six hours later, literally to grab two small bottles of milk instead of going to the grocery store. We were staying in a hotel and that's all we needed. It just seemed easier and we know exactly what we'll be getting. Placed the order on the app, pulled up to the drive through and no one was there to help us. No one came over the comms, nothing. After waiting a long time, we gave up and proceeded to the first window. Nope, nobody there either. Waited and waited and waited and finally gave up. We cancelled the order and left (it was milk afterall, no one prepared food). We won't be stopping there again and hit the nice Irving up the street for our milk needs. read more

Came at night. About 830-9Pm. We had 2 McFlurrys to stay. When we came out. The outside lights were all off. It's dark outside and you won't be able to see the location driving in the dark. read more

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this specific loacation was severely understaffed, and many things missing from order. we didnt get sauces we paid for. the atmosphere was neutral but i wouldnt recommend read more

Short version: slow, 30 minute wait in the drive thru, staff really couldn't have cared less. Long version: 5:23 PM: Gave my in app purchase code at the drive‑thru intercom--and entered drive‑thru purgatory. 5:25 PM: Reached the service window, optimism high. 5:40 PM: Received our McFlurries--delicious, but already slightly fossilized. 5:52 PM: staff tells us they were "waiting on fries." 5:55 PM: Finally got our fries... stone cold. Was it overburdened staff? No. From the window, I watched employees wandering in slow motion, looking lost in their own restaurant, with zero sense of priority. Meanwhile, the dining room was a ghost town, yet the drive‑thru became a full‑on traffic jam thanks to this glacial service. If you enjoy watching fries grow cold in the wild and questioning your life choices, this is the McDonald's for you. If you're on vacation like us and want a quick meal, do yourself a favor--go anywhere else. read more

I waited an hour for McChicken wasn't even busy. Didn't even get it in the end, do not go here. Un fucking believable. read more

Don't bother. Go to Kennebunk for McDonalds. I've gone here a handful of times for something "quick" and literally wait in line for 30-1hr every time. read more

Had to wait a while for our curbside order (a little over 20 mins) but food was hot and fresh. The sweet girl who brought it out gave us an extra icee since the blue one wasn't all the way frozen. read more

I went about 10:30 pm on 11/13. The miserably rude woman at the drive-thru dropped the change in my hand. The buns were burnt and the burgers were like shoe leather. Never again! read more

Workers are nice, they are always quick and get my order right! so good so happy yay fav mcdonalds

This place just takes forever, especially on weekend mornings. Be prepared to wait, whether you walk in or sit in the drive thru

Can't give zero stars WHY? Shut this horrible McDonald's down and open a Wendy's or Popeyes! You will wait at the drive through for 25 minutes! I'm being serious and only 6 cars!!!!! French fries are NEVER HOT. Soggy old fries, supposed to be fast food??! I can go sit down at a restaurant and be done eating by the time I'm thru this drive thru! Food is so bad the seagulls won't touch it! Who ever owns this franchise should be ashamed..... read more

if I could give no stars I would. employees got into a screaming match in front of customers and then walked away. after waiting for fifteen minutes I left. people in the drive thru were driving off because of the wait. really horrendous read more

This place seriously needs to be investigated by health inspectors. There are dirty tables everywhere because none of the employees clean them and there's trash overflowing out of the barrels because nobody ever empties them during the day. We were forced to clean our own table because it was sticky and coffee stained and there wasn't a single other clean table in the entire building. This is by far the dirtiest and worst McDonald's I've ever been to. There's no doubt in my mind that this location is breaking health codes at this point. read more

Food was hot , fresh and delicious. Be prepared to wait a LOOONG TIME even if theres no one else in line at the drive through. Person taking the order was friendly enough. read more

How many times will McDonald's continue to lower its product quality until nobody is willing to eat what they serve? We ordered two steak, egg and cheese bagels. The steak was not edible! Filled with disgusting filler like a gristle. You couldn't even chew it. We haven't been to McDonald's in a long time and we were on the road and thought we'd give it a try. We won't be back to any McDonald's. I'm done with MacDonalds read more

something is severely wrong at this location. the wait at the drivethru is completely unacceptable! this is a "fast food" joint! not a "fine dining establishment ". your pay starting $16 hr!?! there was faster service in the middle of summer 10 years ago when you paid $9 hr! you need to make more than one order at a time. unbelievable. read more

This is by fare the worth establishment I have ever been to. This is nothing new it has been like this for years and never changes!

would rate 0 if i could. staff was rude- one lady was making herself ramen people, others were chatting and all moving slow was molasses. restocking already stocked things while they have at least 12 cars in the drive thru and about 8 people in the store itself. stopped in to try to grab something quick but ended up waiting a half hour for fries and nuggets. when some other gentleman asked where his order was one staff member snapped back and said they were switching over from breakfast to lunch (which they said breakfast ends at 10:30 mind you,, since when???) i get it if that takes a little extra time but a half hour?? when there's at least 7 staff members??? i work in the service industry too, the restaurant i work at could've had a whole 8 top with steaks out in that time (with one chef on grill). the most ridiculous experience ever. i swear they put themselves in the weeds just to piss off their customers. do NOT come to this mcdonald's. read more

Probably the worst McDonald's I ever been to on god. I ask for two mc'chickens and a 10 piece. I got one and 6 nuggets. Maybe they can't count. Apart from that it looked like something out of a cartoon as far as what was going on in the kitchen. Place should be shut down and replaced with a Walmart super center read more

Never any walk in during the morning. 5am or even 7am doors are locked. Not impressed. Do not even bother coming to this location.

2019 UPDATE TO BOB HOGAN - If you are going to put your name on the door, put some leadership on the floor ! July 18th 12pm team is goofing around, unorganized, slow and unprofessional with a line out the door and drive through backed up to route one. McDonald's should pull your franchise agreement. 2018 REVIEW BELOW This store is so very slow...funny thing is there is an employee on lunch break at 11:30 with 10 cars at the drive through and a huge line out the door. Three stars for the slender, dark haired manager working like crazy and keeping up a great attitude. PAY A HIGHER WAGE AND STAFF UP YOUR BUSINESS ! read more

We went there despite the bad reviews. We just wanted hot fudge sundaes. We ordered at the drive-through and an emotionless voice responded "no hot fudge" (exact quote). I wasn't looking for a full report but I did expect a bit more, for example an alternative but that was apparently too much. I said "thank you" and drove off. read more

I go to McDonald's as a vegetarian and get a weird burger: cheeseburger with no meat, just extra pickles and cheese. They loaded up that burger with a ton of pickles. It was a literal dream. The worker was also incredibly nice, the store and bathrooms were sparkling clean. So happy!! read more

We are the only people in the dining area, no line for drive through. 15 minutes for a happy meal while at least 5 people joke around and swear. Watching someone wipe their nose and go back to handling food from where we sit read more

This location needlessly kicks out people from their ordering lobby after a certain hour without any sign or notice due to staffing problems, forcing customers to only order via the drive through. I came in here today to order something, and the staff here kicked me out in a rude and condescending manner. It is clear that this place is poorly managed and is in need of some major changes. Apparently, Bob Hogan is the manager and owner of several of these Maine McDonald's locations, and I will have to say that he has done a horrendous job. Not only are his locations severely understaffed, but his employees are noticeably overworked and mistreated as well. read more

We went through the drive thru at 2:15 PM 8/17/18 4 person order was too difficult for the lady taking the order. It sounded high and when we asked her to read it back she said yeah, I should of told u to come in for this order. Orders like this shouldnt be taken thru the drive thru. A order for 4 people is too much!? She shouldn't be running the window with 2 lanes and the inabilty to follow simple order without getting her panties in a bunch. The lady Handing the food out was nice and quick. Never complained once. Not impressed with the first one tho.. not one bit read more

Fries were cold... when We went to check the bad the lady said, "It's all in there." They forgot sauce for nuggets... clearly stated on mobile order. To be fair I've hd worse experiences at McDs, but I have also lived near an amazing McD where the food was also wicked hot, fast, and location clean. This one... not so much ... boo read more

The staff at the Wells, McDonald's is totally overstressed. They have locked the outside door so customers will not come into the restaurant to place an order. There is no sign that the lobby is closed and they are yelling at the customers as they unknowingly let others on thinking the door it's just broken. The restaurant is open, but they want everyone to only use the drive up. It is a bit out of control. Very unfriendly establishment. Lots of staff yelling at each other and the customers. read more

In my mind McDonald's is supposed to serve their food hot and fast. Expecting more is unrealistic. Even with these low expectations this particular location fails consistently. MUCH WORSE than that is that the Vanilla Shake I ordered the other day was actually a chunky icy combination of shake mix and the bleach based solution they use to clean the machines. Of course, I didn't take my first sip until out on the road... When I went out of my way to stop back in to show them the next day... No apology, no refund, nobody who cared. Reporting it to the board of health. read more

at the time I came here, they were not busy. Came from out of state and just ordered three iced coffees. 2 were the same, one was slightly different. I got them with no tags indicating which was which. I am a shift leader at a Dunkin, I sort of know how to tell with color. But none of these were right. They tasted absolutely terrible but we had already left. The staff was very nice while interacting with them, but they didn't stir my coffees and they were made incorrectly. Wish they would've at least put tags on them or took the time to stir them quick. read more

The food here is not fit for human consumption. 10 bucks for a quarter pounder value meal. I can't believe the cost of road kill has increased THAT much. read more

Me and my friend got two sides of fries. We had to wait 25 minutes to get the food and it wasn't even that busy. Terrible service terrible food will not come back. read more

If I could give 0 I would. Awful, slow service. I've gone in before and waited 5 minutes just for someone to finally come and ask if I've been helped. Management needs to change. Let the massholes enjoy this gem. read more

Okay so normally I would never leave a review for a McDonalds because it's a McDonalds and you can't expect much, but we had SUCH a bad experience at this one tonight. We went through the drive through and placed our order and when we got to the window my mom greeted the person working and the woman COMPLETELY ignored her and just gave her a dirty look, and then continued to bad mouth her coworker (boss?) to another employee instead of acknowledging us. We sat there and she handed us our order and still completely ignored us and wouldn't answer anything we said. Rudest employee I've ever dealt with. Also my fries were freezing cold so there's that. Honestly we're always so kind so I don't know how it's so hard to respond and be kind. Not a good feeling to be completely ignored and then have to listen to them swearing about and trashing their coworker or boss. read more

The store is closed with only drive through option. So, no bathroom after three hours of driving. Placed an online order ahead of time and was put on wait for 10 minutes. read more

Good service. After a long day at the beach we stopped before a long drive home. So proud of my kids today. They went to go sit down, found a wallet loaded with cash and brought it to the manager. Great job boys!! read more

This place is awful. I know it's McDonald's. So many times I've come and they don't take cards cash only wtf? Today they run out of Diet Coke? How does that happen.. stay away fast food normally sucks.. but this place makes others look like a gem.. avoid at all cost! read more

So sllllooooowwwwww. We waited in the drive-through (after ordering) for 18 minutes. I don't think you can call this fast food.