Automated ordering kiosks are great except for when you want to make a human request. We placed our order through the kiosk, then I grabbed a woman from behind the counter to request that my original chicken sandwich be cooked up fresh because when they are fresh from the fryer they are delicious, but as they cool they become less and less appetizing. She told me the batch they had were fresh - made 10 minutes ago! I said that seemed like kind of a long time to be sitting and she said they could make me a new one if I didn't mind waiting 3 minutes. Of course I didn't mind, but then they called our name with a packed up bag around 1 minute later. Needless to say, it was not a fresh sandwich and I ate around 1/4 of it. I barely ate my fries either, which clearly had been hanging out, as well, and were no longer hot and sizzly. Considering the cost of BK these days, I wasn't impressed. I rarely do "fast food" anymore and this reminded me why. read more