The word that comes to mind when ordering a sandwich from here is "confusion." I ordered a southwest chicken club sandwich and told the woman who was taking my order that I wanted it exactly how it comes recommended. Meaning, I don't want to stand here and tell someone what to put on the sandwich (mainly because I don't know.) I've ordered it many times that way and no other employee has ever had an issue making it or looking it up on the chart and following the steps. Instead, she continuously asked me what I wanted on it, refusing to look at the sandwich chart and make it the way it comes. She was talking non-stop about her day and telling me she was distracted. As a result, my sandwich did not turn out right and I was overcharged.
During all this commotion, she put the chicken and the bacon in the microwave but never turned it on. She only gave me two pieces of cheese and 1 piece of bacon on a footlong sandwich. Was nice enough to use her bare forearm, not her gloved hand, to squish my sandwich together and sloppily wrap it. As she rang me up, she asked me if I wanted free guacamole. Apparently that was supposed to come on my sandwich and was given to me in a cup at checkout as an afterthought. Charged me extra for (that one piece) of bacon when it comes with the price of the sandwich. Needless to say, the sandwich was an absolute mess when I opened it at home.
It's hit or miss here as I've had other visits that were fine. The good thing is that the restaurant is always clean and the food always looks fresh. Unfortunately, after this last visit, I'm now worried about how sanitarily the food is being handled when people may or may not be looking. read more