Place is always clean when here, sometimes it takes some time to get my order but other than that it's a good McDonald's. There was a young lady in drive thru today, She had curly hair and a smile that would make anyone smile. I am very impressed at the good customer service and manners this young lady had. You don't see that often in young ones anymore especially while working in a food industry. read more

Meh. They're short staffed Not my fav McDonald's Spicy chicken sandwich very salty Fries were in rancid oil Service was very super duper frajalisctically momentously slow read more

no CHEESE! very curt person working the drive thru. They often do not have orange juice for the morning service and they did not today. I ordered cheese - she charged me a dollar but did not put it on. I drove away and when we got down the road-- no Cheese!!! this is not the first time! It's the 3rd time. the people change often. some are very nice to start- but slow and in accurate. they never tell you the total price when you order. my conclusion is...this is a terrible McDonald's and has been for the 6 years that i have been going. read more

they put a rat in my food also they stick up the middle finger at me and they called me a jerk and they put chicken rotten chicken in my food Yeah and also they put a a finger in my food a finger like who would do that these days like I was just trying to order a cheeseburger and they gave me a whole finger I want a refund right now read more

I rate this a generous 1.3. It was getting late, nothing was open so had to bang a detour to the Golden Arches. If you are deciding to eat dinner at this McDonalds or starve for dinner. I would recommend starving. The fries were not cooked enough. They were cold and soggy in the box and extremely soft and potatoy. Also what on earth is my chicken sandwich. Who needs 10 pickles? My buns were not on my chicken patty as well. This was a horrid dinner and regret wasting a dime on a staff that doesn't have a clue in the world. #IWantARefund read more

McDonald's - A cheeseburger with pickles and melted cheese on a bun is placed on a granite countertop, with a drink and snack bag nearby. - Fast Food Near Me - Kennebunk, Maine

The young man would have been good but looked like no one had trained him. The women working there were yacking about local gossip instead of helping customers inside. The food was good. So I went up to 2 stars. read more

Did a nice job. Staff was excellent. Food was delish. Definitely will be back for breakfast!

The staff at this location are just wonderful. Everyone is so kind and coming here always makes my day!

STAY AWAY. Total disorganization!. Waited 10 minutes and was served a hamburger that was cold, dry and the cheese congealed. Fish filet was hard. A blemish on the McDonalds landscape. read more

I haven't even eaten my food yet and I just want to rate customer service 5 stars! Im not sure of the lady at the windows name but tonight, August 8th around 8:15p she brought so much light to my evening! thank you for your kindness and beautiful smile! Nowmlet me get home and eat!! read more

I know its Mcdonalds but you should at least have a decent burger. Had no quarter pouder so I had to opt for a Big Mac. The roll totally fell apart when trying to bite into it. I don't blame the help they are short handed as many businesses are but the quality should still be good. read more

we just went to McDonald's and the man working at the drive-through station was very rude and chose to be very disrespectful about us accidentally skipping the checkpoint. He also spit my food with me watching. DO NOT GO HERE!!i belive he was some type of manager on the night shift. mcdonald's, DO BETTER!!! read more

Pad Thai was not as good as advertised. Thai food clearly isn't their strong suit! But, Good fries and a hot date to accompany me made the trip bearable read more

McDonald's - Pad Thai - A selfie of a young man and woman inside a vehicle, each holding McDonald's drinks, with playful expressions. - Fast Food Near Me - Kennebunk, Maine

I would only return to this garbage establishment if I wanted to watch an entire season of game of thrones whilst waiting in the drive though line. The owner, Bob Hogan, knows his restaurants have been understaffed since last year but has decided to let us all suffer by bringing the staff down 75% while turning "fast food" into an exercise in fasting. read more

Food tastes like cardboard, fucked up our order, charged extra for the order after fucking it up. Would not recommend ever going here to eat. Cashiers do not have any experience counting change. Just sad honestly. read more

This is BY FAR the worst McDonald's I have ever been to. It is my fault for giving them so many chances to screw up my order, or to wait in line for 30 mins. It would make me VERY happy to see this disgrace shut down for good, it deserves to be...They ALWAYS screw up the sandwiches, you want cheese? You get no cheese and extra egg, you want NO onions? You can bet you'll get extra onions. And they do NOT care when they mess up, very rude. read more

Looking for 20+ minute drive through waits, a lobby that's on lockdown, and a ice cream/shake machine that's always broken? This place is for you... read more

Way better experience than wells. Guy delivering food to car was funny. Fries were hot. Thank you!

I go to this McDonald's often for lunch because it's down the street from my work it's pretty good for a fast food place never had any issues. The service is always good they've always got my food right. read more

If I could give this place a review it would be a zero out of five stars. These people are the most Disrespectful people I have ever met in my entire life it was before they even close I pulled up to the window and I asked for them to two make flurries and then my friend wanted another one so I asked for three and the lady behind the counter goes no you could only have two like you originally asked for and I said you know what fine I'll take my business to another McDonald's. The workers who were supposedly working we're too busy outside smoking dope to help me complete my order to fulfill my hungry stomach. Most disrespectful humans that I have ever met. They said they were going to shoot me if I ever return to this McDonald's again. They told me they were going to kill me if I ask for another McFlurry read more

Here on a very busy weekend with the Oktoberfest festivities taking place less than a 1/2 mike away. Drive thru was very quick. First window, very helpful and cheery young lady. The young man at the food window was very cheery and fast. Food is typical McDonalds food. Ours was hot. Plenty of parking in the lot. Inside seemed cleaned and busy. Bathroom Was a little dirty but place was busy too. Went in their briefly. Big space inside. read more

Was in the bathroom waiting in line and an employee out of the bathroom without washing her hands!!! I'm glad I didn't order any food from here !! read more

I am giving this three stars because I feel bad for the staff, on Memorial Day weekend there were only three people working in the whole place, a little old lady making the food and two cashiers. This place needs more staffing for the customers they had. Food was what I expected. Cashier seemed brand new too, it took really long to get our food which based on what I saw was understandable, some customers behind me were getting upset that they had not been acknowledged yet and just wanted a drink, no food. I mean whoever is managing the scheduling is failing the restaurant. read more

This location has horrible service. This location only has a drive up window and on April 10, 2022 when we drive up in the morning and said hello the woman was rude and said to hold on. We waited for another 5 minutes and then she took our order in a rude manner. We drove around and found another car in front of us. After waiting and additional 10 minutes (literally) we left the line. It was a horrible experience. We also noted another 2 cars leave the line as well. Don't go here unless you want to wait and be treated rudely. read more

Petty ass services. Cut me off and told me I was being sassy because I told her there was more to my order

i asked for sweet and sour sauce and they said they put it in the bag and they didn't so now i can't eat my fries

I admit it: I love McDonald's. Despite my wife's objections, I visit McD's a couple times a week. Most all McD's stores are consistent; you always know what you are going to get. The Kennebunk location is the exception. Fries are inconsistent, sometimes cold, often undercooked, often too little salt. Chicken nuggets are the same. Sometimes they don't have happy meals. Occasionally they don't have the current toy. However, those are not my most significant complaints. For the longest time they didn't know what ApplePay was, despite having the sticker on the window. They refused to update their machines to make it easy to scan your phone. I suspect I personally trained many of them on how it worked. Younger staff thought it was cool, other staff seemed irritated and were rude. Now McD's has online/app ordering, which works great pretty much everywhere. Kennebunk is the exception; I've been told by staff it's slower, they don't like it, and often get into disputes when I've already paid via the app. Several times I've been billed twice because I believe them, but then realize I really did pre-pay with the app. One drive thru staff actually told me I hold up the line when using the app, and became irate when I suggested they should simply get training on how to use it. I don't necessarily think it's the crew's fault, and I suspect the management here is to blame. Every other McD's in the area seems to embrace the new tech; I can't think of any good reason why ApplePay or app ordering wouldn't work well here. Dominos, Dunkin' Donuts, etc... all use it to give the customer a better experience (and increase profits at the same time). McDonald's Corporation is an efficiency *machine*. It unfortunate that one store has yet to keep pace. read more

Back again and eating the same old cold soggy fries. Management should read these reviews.

This is probably the worst run McDonald's restaurant in New England. 15 minutes to go through the drive-through. Didn't get my order correct when I got to the window. Wow read more

this place is amazing. my food came out wonderful and great atmosphere. every friday night we eat and it never fails. 10/10 !!

Went through the drive thru. Apparently you have to speak into the screen in order for it to work. I've been to McDonald's several times and have never had this experience. They always come on and say, "Welcome to McDonalds. May I take you order." The screen wasn't even lit up. I thought maybe it was broken. Looked for a sign saying something about it. No sign so I just pulled forward. At the window the woman told me what to do to get it to work. Seriously?!? She also acted like I was stupid because I didn't know this. Like I said, this is not normal and how about a sign explaining this to people. I know they have been given flack for this because they were somewhat defensive when I said this wasn't normal. Maybe Kennebunk has an ordinance about not having this during early morning hours. Fine, put up a sign explaining it. read more

Worst place I have ever ate at. The workers were nice, but the food was awful. The fries were soggy and cold. My burger was ice cold and the burger was all tore up. I would rate the food -100 out of 10 stars. Whenever I come here they mess up my order and the food is always old and cold. I went one time for an apple pie and they "ran" out of them, which was weary disappointing. Rarely, they make the food fresh without you having to ask. Most of the time if you ask for fresh food the will look at you like you had 2 heads. read more

If I could do less stars I would. Beth was the customer service person . I was only person in line, but still waited over 5 minutes for her to take my order. She never bothered to even say sorry for wait. I ordered to eat in but when she tossed my food on the counter it was in a bag. There were no napkins in the dispensers so I asked for some she tossed those too. Not even a ty for coming . My sandwich was cold , I again stress I was only person in line. The whole thing was terrible. Then I sit down to eat and see a sign above my table time limit 30 minutes !!! To eat really? read more

If I could rate this any lower I would. Zero stars seems right for a place that serves rubber based chicken nuggets.

The most hard working staff with hard working teenagers working their first jobs well. The staff as a whole tries to get the food out fast.

Never in my life have I been to a cheaper McDonald's. I go through the drive-thru quite often with a friend, but today I went by myself. I ordered the usual...2 quarter pounders with cheese, plain, with only extra mustard. Well, we always get it plain but it never seems to have more than a smeer of mustard so today I asked for mustard on the side. Well, I didn't get extra mustard on the sandwich or at the window so I asked the person at the drive-thru for mustard on the side. I got it, but when I pulled away I noticed there wasnt more than a couple of drops in the container she gave me so I parked and went inside. I spoke to someone who looked like the manager and told her the story and she shrugged. Really? and the person from the drive-thru said, "that's all we can give you." Right....because you didn't save any money by me having it plain and mustard is soooo expensive. So, guess what? I'm not going back and I would suggest if you want it "your way" you should go somewhere else too. That is terrible customer service! read more

The young lady that took my order had no clue how to make change,I gave her a Bill and a penny and she just looked at me and then gave me the wrong change and no receipt.She shorted me money.It took 8 min. from the time I put my order in till I got my food.There were no cars ahead of me.I have decided not to go there again.This isn't the first time this has taken place here.I have friends that have also had a BAD time at this store. read more