My first time coming to this location. Didn't go thur drive in decide to stay and eat. I used the kiosk to order my food it was quick and easy I paided cash. When it was time for me to pay at the register I had to wait awhile no employee was at the register they where in the back and I was the only person paying cash. I didn't like the fact it wasn't crowded I shouldn't have been waiting more than 3 minutes to pay for my meal. I ordered the 2 for $6.00 sausage, egg and cheese Mcmuffin the food was prepared quicker than me paying for it. It was nice and hot tasted good. The tables was nice and clean I like the establishment. I didn't give 5 stars because the wait time paying for my food. read more

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I usually do not go to this Mcdonald's but decided to go with my brother after we were influenced on Tiktok to get the Minecraft meals. I got the minecraft kids meal which is a 6 piece, small fries, chocolate milk and the apple slices and honestly this is the perfect size for me. We ordered on the app and despite it being busy, we had no issues getting our food and everything was perfect. No sauces missing and no order messed up. The food was hot as well. It all was good and the toy was cute lol. I also recommend the new flame sauce if you like some spice it was great! Overall I'd come back to this location read more

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I placed my order through the McDonald's app. I waited 20 minutes in drive-through with maybe five cars in front of me when I pulled up to the pay window even though it's prepaid she asked me for 11 bucks and I said no, and then it took her a solid two minutes to actually find my order then when I pulled up to the pick up window, bro asked if I got a just a Sprite and I said no I got a triple cheeseburger meal with a Sprite then he proceeded to basically not know what's up until about a minute or two later when he finally gave me my food and he was like I believe this is it like what do you mean you believe? hate to say it, but those employees were not good read more

I ordered a big Mac and one of the levels of my burger had nothing on it, but Bread I'm so pissed pissed off I will never come back to this McDonald read more

Slowest service...nobody is ever at the counter to take an order. Only positive it's always clean.

Always check your orders in this place when going through the drive thru! They always manage to miss something. Then when you go in the employees all stare at you like you're bothering them. read more

Hi Friends. I'm so happy to find an old school McDonalds! This neighborhood McDonald's is warm and welcoming with real Golden arches and REAL folks to take your orders.( Don't use the robot kiosk) .. This Mickey D's is A retro throw back to the 70's. I love it. I sat at the windowside counter located at the front of this MD's Here you can relax and enjoy checking out the people stuck in traffic. Really like that old style counter. The food was freshly cooked as I ordered, wonderful. The fries insanely crispy and hot, everything was perfectly consistent and on point. Time to eat! I don't enjoy McDonald's as often as in my youth. So I was Soo looking forward to my freshly cooked Mickey D's lunch. Yes, my lavishly delicious lunch was everything that I expected it to be. I'm loving it.. a Classic McDonald's with meal specials at budget prices (2 big Macs) for $6 bucks! If I was in college still, I would have ordered a dozen. Hahaha. Open till midnight, this McDonald's is highly recommended by BIG JIM. It's one of the best that I have gone to ever. I love the classic old-school design. Also loving the big free parking lot here and their wonderful customer service. The freshly hot made to order food here also makes this the best McDonald's that I have visited recently. They must make a lot of BIG Macs here because they sure know how to make them right. Oh yeah, I can't wait to stop here back again. read more

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Amazing service I ordered a pretty big order and got it 2 minutes after, food was nice and fresh, not cold. And it has an old school theme which is nice. Honestly I'd have to say this is the best McDonald's Ive been to, check it out! Worth it..! read more

McDonald's - Fast Food Near Me - Valley Stream, New York

I mostly come here if I want a SUPER quick breakfast. The morning crew is professional and will most likely get the order right. If you come here after that, ask to see if ERIC is there. If he's not, LEAVE!!! The evening crew is rude and work hard to get every order wrong. Seriously, I have never seen a more incompetent set of McDonald's employees. If you dare to go there, you better check the bag before you leave. read more

They always mess up the order and always forget The sauces, ALWAYS. Don't go there. read more

What can I say, but customer service here is very POOR!! Went there on Friday night July 2 around 8:20pm and the person who was supposed to be taking my order stood there texting on her phone...She was so engrossed with what she was doing she didn't acknowledge me until I asked here if she was taking orders on her phone....I WOULD NOT BE GOING BACK !!! read more

Ok well um I don't know where to start. I was working in the area waiting on a patient and had time to kill and short on funds. I went here for a quick bite. this place was BUSY as fuck. Not like people there but like Uber orders and the like. The people working there were very nice but holy fuck was it chaotic. Like gave me anxiety busy. The beeping never stopped the entire time I was there. I got my shit and asked for a side of the new sauce they have and they never heard of it. ok then. The soda machine had no ice either at all. No one seemed to give a shit. The place was that busy. Kids were in there on fucking scooters and shit being all rude and loud and shit. Never again. It was very very scary. read more

I always do drive thru at this location and they get it right more than any other McDonald's. The staff is friendly and the line moves quickly. Their coffee is always fresh and never bitter. My only complaint is the app no longer has good deals. read more

This is the closest McDonald to me and what i will say is that the food is good but the service there is terrible. Most of the time it is really busy inside and the drive thru is worse there is always a line at the drive thru and sometimes they mess up my order. I feel like that if they fix there services problem then it wouldn't be so bad. I would say if your not in a rush then its a great place to stop for food but if your in a rush then i would go somewhere else because you will be waiting there a while for your food. read more

This was just taken . They have giant rats around the vicinity. I have never had a problem here the service is always good . The employees have always been pleasant. The management needs to address this ASAP!! The owners should take precautions so someone doesn't get bit and food isn't contaminated . read more

McDonald's - Rats at McDonald's - Fast Food Near Me - Valley Stream, New York

Bad food today. Stale bun for quarter pounder. Requested no onions and pickles and got extra on both. Nobody picked up phone on receipt.Not coming back. read more

McDonald's - Fast Food Near Me - Valley Stream, New York

Consistently terrible drive-in service-oftentimes amazingly slow (I usually only stop by late at night when no one's there to avoid the waits). Time-after-time, they get your order wrong. Not to mention the general shadiness regardingMcDonalds' fries and how it's apparently physically impossible to fill one of those containers appropriately. I wish they wouldnt be so quick to push you off to "Reserve 2" and just get your order right. And when you complain via the site, no one gets in touch with you. McDonalds already has the worst food. They could at least get the service part down UPDATE 3/8/20-took 16 minutes from time of order in the drive thru to get my egg mcmuffin (and by "get" I mean I just left). read more

Used the drive thru to order. We were instructed to wait by the numbered lane for the food to be given to us. We had to wait a little while for the food but the worker was curtious. Food was over all good. My only complaint is that the chicken nuggets were a bit over cooked. read more

Staff and service is horrible here. Walked in to pick up something for my daughter because the drive thru line was crazy. The counter was full of workers behind it but nobody working, everyone talking and laughing while I'm standing at the counter waiting to place my order. After placing my order took about 15minutes to get the one value meal and half the fountain soda machines had no syrup. Place is a dump. read more

First and foremost this McDonald's always overcharges. Any special you see advertised in the media will be at least $1 more here. Additionally they currently won't allow you to pick and choose which items from their 2 for 6 promotion you want (2 for 7 here). They force you to buy two of the same item. The drive through is usually long and they usually ask you to pull off to the side to wait for your order. Don't go inside to avoid the line, it won't matter. Don't come here if you're on tight time constraint. If you have special requests it depends on the time of day on whether or not they'll get it right. Weekday, daytime, non lunchtime, after school or rush hours are your best bet. Yes, they charge extra for sauces. The inside remodel is nice and clean but that's the extent of superlatives I have for this location. Overall it's not the worst franchise location in the general area (the 365 Rockaway Turnpike holds that distinction) but you'd be better off elsewhere like the BK on Merrick road or the Green Acres Mall food court. read more

I personally hate this mcdonalds because of the amount of teenagers that are always there. There are always these little skimpy 8th or 9th graders hanging around outside or inside of this place. Other than that, the service is nice. The people working there don't seem happy to be working there, though. Other than that, the food doesn't taste any different than any other mcdonalds. I just hate how it's crowded. read more

How do you screw up Mcdonalds? I ordered their new Triple Cheeseburger with extra pickle and onion. What I got was a double. When I went back to the counter for a remake I got the triple but with about half a teaspoon of onion and a single slice of pickle, which wouldn't be enough even without a special request. Serves me right for expecting decent food at Mcdonalds. read more

As a member of the service industry I am usually very patient. I waited 40 minutes for a Big Mac Meal in the Drive Thru Reserved Spot. Never once was I acknowledged. I called the store and nicely explained that I had been waiting a while for my meal and was hung up on. I drove back through the drive thru, and the employee was very nice. They assured me my meal would be right out, but I instead asked for a refund. The manager seemed less than enthused and barely apologized for the inconvenience. read more

We were walking in this restaurant last Sunday. We saw 2 roaches on outside stairs leading to the door. We walked away.

I work up the street and I went to get food for my coworkers and myself on a Saturday morning. The girl at the register had a attitude, I guess she couldn't comprehend that much at a time ? Her and the whole staff is in a irrelevant conversation and I ask to add a orange juice and she had a attitude about it and made a face. so they give me two large iced coffees with no straw so I ask for a straw and some ketchup handed it to me with more attitude to come to see that one of the ice coffee cups was cut spilling all over the place. I mean. It was literally just me in there ordering with 20 people behind the register. How do u get McDonald's wrong? like pay attention to ur shit. and added two extra sandwiches that I never asked for but noticed I paid for it after the fact. So into a irrelevant conversation to do ur job. read more

The drive through is ALWAYS slow. They mess up your orders more often then not. Their prices are higher than other stores in the area. The employees are disinterested in the customers. The drive-through window has a one way decal that blocks the employee from view and they close it on you while you are being served. If you park in their lot, they have a tow company that will boot you if you step off the property even for a moment. Definitely one of the worst managed stores I have ever seen. read more

Unsanitary, don't want to be at work even though we are in the middle of a pandemic and they should be grateful that they have jobs. Gave me a cup with hair, threw ketchup packets on my fries and they had no gloves on. Claimed they don't have a cheeseburger meal but I looked it up afterwards online, they do have it. A bunch of young people working there, so very nonchalant attitude. read more

I went there and ordered chicken sandwich and the chicken was actually FROZEN. It was this nasty bread drenched in mayo, tiny pieces of lettuce, and a solid frozen patty, no better yet it was FREEZER BURNED. And the fries cold and hard, like they've been cooked hours before. NEVER GOING BACK. read more

Dirty, 7 people working and not one clean table, ketchup pump empty, no napkins out, "no ice cream today", one shake up and melting while we waited for rest of food. McDonalds sunrise Hwy Valley Stream get your act together!!! Horrible experience!! read more

I will have to admit with other reviewers that the drive thru line is probably one of the worst that I have been to. The employees are friendly, but I feel like the drive thru is unorganized as they continually give you the wrong order and you have to correct them or you could end up with someone else's food. I really wish i could give them more stars given the employees are really friendly, but the speed and accuracy of the service here prevents me from giving more. All in all, the food is the same quality that you would expect from a McDonalds which keeps me coming back. read more

Was driving through the town on Antigua out with my hubby and I was in the mood for an apple pie. 20 minute wait. The two women at the drive thru were nasty, rude to my husband and argued that there was a "training" of the register and if j need faster service go to Laurelton. Insulting .... No more McDonald's for us... read more

We had good time staying at this location. We went there on my nephews birthday and he had a lot of fun eating his food and we also had a good service. My nephew told me that next time he would want his next birthday to be done at this location! Thank you read more

I'm morally opposed to a McDonald's with this high of a rating. It is McDonald's for Christ sake, it doesn't even attempt to taste fresh.

Service is not horrible. They slip up sometimes, but this occurs in all fast food places. Service in drive thru is quite good, the staff is friendly and always make effort to make you happy. read more

I love this Mc Donalds here in Valley Stream the food here is very fresh and nice and hot the workers here is very fast with the orders

I haven't been in McDonald's in years, I read about them trying out fresh meat, not frozen for their quarter pounders, so I wanted to try it out. I was not disappointed with the quality of the quarter pounder. Comparing the value to other restaurants, it's way better. I give the quarter pounder my personal highest score of 4 stars, my 5 stars is only reserved for above and over the top experience, but the drink and condiments area was filthy and needs to be cleaned and maintained, 1 stars for that, so I give them a total of 3 stars. The drinks and condiments area shouldn't be in an area where the employees can't see it. I've seen kids come in this location and mess around with the drinks and condiments because they can't be seen messing with it. read more

Recently I went through the drive-thru and ordered about 5 difffrent meals. The employee at the drive-thru did not offer us any napkins nor ketchup. Then I ask for some and gave me a attitude. HORRIBLE!!!!!! read more

I never imagined in my life that I would write a review of any McDonalds, because come on, it's McDonalds. It's pretty much all the same. It's fast food, it's cheap, it's kind of gross but you love it. Why would I write a Yelp review? But I do have to say something about the employees at this particular location because they really amazed me recently. Last week someone's car broke down IN the drive-thru line. (I can't even imagine the nightmare if that was me.) Now that scenario alone would give any employee reason to be in a bad mood that day, but on top of it, this happened during the lunch rush and it was very hot outside. But the McDonalds employees rallied! There was a poor guy running around the parking lot in the heat directing traffic into the drive-thru from the side of the parking lot (going around the car that was blocking the entrance). He also had a tablet and was taking orders from the parking lot to help speed up the process. If I was him, I'd have been in a terrible mood but he was so friendly and almost cheerful (probably fake cheer, but hey, who would blame him it was hot and sunny out and a totally stressful scenario - but he totally kept himself together). The woman in the drive-thru window was also very friendly, even though I'm sure she wasn't having a great day due to this. I witnessed other customers giving the staff attitude and one woman got out of her car where she was waiting for her order to complain about what was taking so long. (Just then someone emerged holding like 5 milkshakes or something, so um, that explains it, haha.) After that kind of stress I'd have completely understood if the staff was starting to lose their cool, but they were so nice about everything and seemed really apologetic even though someone's car breaking down in the drive-thru is literally not their fault. There was a slight delay in getting my food to me so I had to pull forward and wait about two minutes, but honestly, it wasn't much longer than I've experienced at other fast food drive-thrus on a normal day. I'm pretty sure I've waited longer at Wendy's for no explainable reason, so this was completely acceptable. Everything in my order was correct and cooked properly as well. Now, maybe the service and food isn't always 1000% amazing, but it's McDonalds, what do you expect? The employees make close to minimum wage and customers treat them like garbage, so if that was your work situation, you'd probably mess up occasionally too. But I think you can really judge a place by how they handle a crisis and so I had to come onto Yelp and write a review of McDonalds like a weirdo to compliment how they handled this situation. I can think of a lot of really expensive restaurants that would not have handled a similar crisis nearly as well, or with nearly as much class. Whoever that guy was running around the parking lot deserves a raise at least! read more

Says 24 hours online, when you get there they tell you only drive thru, when you go drive thru they say only fri/sat....would be nice to know before you get there. People are just as unhelpful...so they got their trash dumped. Terrible terrible terrible terrible terrible terrible awful place. Take five minutes and drive to lynbrook mcdonalds...much more appeasing. read more

Now before I comment on why this place received two stars let me first say the employees are cool the food was hot and fresh no complaints. Now on to what I witnessed about two hours ago: I went in with my son and it was fairly empty I would say 7 costumers including us. Most who had already ordered. So a employee who was supposed to be tending the register wasn't there due to miscommunication no problem. Another employee who was also a cahsier told him to take our order. He came and he was very cool took our order 25sec we were done. Now about 5 mins later while I was defending myself from a barrage of karate moves my son was hitting me with and next thing I know I hear some commotion behind the register and this black lady who was clearly the manager starts to rip into him in front of the customers about staying at the register and she is clearly trying to make an impression in front of a older guy who was just as upset as I was. Now I own businesses and one thing you don't do is yell at your employees and definitely not in front of customers. That was very unprofessional of her and that is not how you boost employee morale. If I really felt for the kid who looked nomore than 17-18. I don't know how she got her position but It has bothered me since. read more