I'll start off by saying that McDonald's is not my favorite. It's gotten expensive over the years and as a vegetarian, my options here are incredibly limited. My spouse wanted a happy meal for the World Cup toy. Unfortunately, the happy meal was not so happy and came out with several problems. We ordered a cheeseburger with everything on it, plus Mayo. The burger came with nothing, except Mayo (ew). We swapped the apples for a second kids fry, but the box only had one fry (no apples or second fry). For $9 it sure felt like a rip off. I reached out to customer service but haven't heard back a week later. I would skip this location read more

They've really went down recently. The French fries are always double fried and still cold. The food is too expensive to be this bad. I know that it's fast food, but it's just gotten so much worse. read more

dropped in for a quick breakfast. but the car line is so slow, the car behind me backed out. we ll see, hope it's less than ten minutes. read more

McDonald's - wait - Fast Food Near Me - Tucson, Arizona

I just stopped here for a quick breakfast and am impressed with the customer service. I was surprised when the employee instructed me from the drive thru lane to pull over to the pick up area to wait for my food to be made. It seemed like this was typical because they had an area for pick up food although I was going through the drive thru. I waited a pretty long time - at least 10 minutes for 2 hash browns. Especially when going through fast food, it was an unexpected experience. Fortunately when an employee brought my order, he apologized for the wait and threw in an extra hash brown for the inconvenience. I really appreciate the customer service! I felt it was above and beyond, especially for fast food. Not sure if this is a typical experience but it was a good one read more

I wish I could leave a zero rating instead of a one. This is by far the worst McDonald's I've ever been to, and that's saying something. They began taking my order and abruptly I realize that, after I've given most of my order, she didn't get the any of it, and I had to restart. Then when I get my order, they shorted me a soda even though I'm very clearly stated twice the number of sodas I got. They made me pay for the additional soda, which, in the past, when McDonald's had forgotten a soda, they just gave me one for free. Then, when I get back to where I'm going to eat my meal, they got my order wrong. They gave me an egg McMuffin with bacon instead of a sausage muffin with Canadian bacon which again, I was really clear about what I wanted and even corrected her when she said egg and I responded "no, no egg". Lastly, I asked for hotcakes and sausage, sub Canadian bacon. What I got was one tiny piece of bacon broken in half and I asked for a side of bacon and I got another single small piece of bacon broken in half...ridiculous. I will never return to this place again. I recommend you avoid it too. There's plenty of other fast food and other McDonald's near enough. And I know, I know, what do you expect...it is fast food/McDonalds. Well, I paid just over $30 for a small amount of that fast food so excuse me if I expect better than incompetent service and being constantly screwed in the drive thru. read more

McDonald's - One side of bacon. - Fast Food Near Me - Tucson, Arizona

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I got a burger today and it felt like it tasted like DOGS!!Then I went there with my husband a few days ago, and I saw a ton of dead ants in my meat.My friend also worked here and she quit because of what they did to our food and what they were feeding us.Then when I went there again, and the staff were acting Nonchalant when they messed up my order.Do not recommend, do not come here!!!!! read more

Ordered a big breakfast with hotcakes and they forgot the hotcakes. Normally, I would just blow it off but they get away with it too often! I called she said she put me in the book. Went in today. They handed me 3 hotcakes, no fork, what happened to customer service??? I live right across the street so it's convenient. They often get food wrong and don't like to correct it. Make sure your food is right before leaving this location! read more

worker was not polite. Also waited for order longer than ppl who arrived 5 min after me. It was a door dash offer, I would never eat at this trash franchise ever. Just picking up, and it is not "fast" ... it's not even food don't know why they call it fast food. read more

McDonald's - worker was not polite. - Fast Food Near Me - Tucson, Arizona

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I go to both of your locations. first we have to order ourselves. on Saturday have the lunch menu available at 10:30 not 12:00. only the breakfast menu appears. you have fancy kiosks program them correctly. the sunrise location just opened and not impressed. blew us off when i had a question about menu. seemed overwhelmed. the swan location made the wrong breakfast sandwich and instead of making a new one took off the bacon and added sausage then gave us back the same sandwich witch still had parts of bacon on it thats how we knew they used the same sandwich. i thought this was a health issue. if the sandwich is made wrong are you not supposed to make a new one. if you have a questions there are employees in the back. no one out front to help with the over priced items that we have to order ourselves on your sub-par Kiosk. read more

Undercooked French fries, taste of old oil. Cheeseburger with unmelted cheese applied to hamburger. No comparison to Wendy's fries. Overall food Luke warm, not freshly made. Service okay Typical drive thru service read more

This McDonalds was much better before it was rebuilt. The staff doesn't know how to handle to order lanes. Twice we arrived home to find we were given the wrong order. Three times they tried to give us the wrong order; luckily we realized it when they tried to hand us drinks which we hadn't ordered. read more

This is the only McDonald's I've ever been to that continuously pushes the clients into the parking lot to wait for their food to arrive. Poorly managed. Fast food is not supposed to have you waiting around for 20 minutes in the parking lot. If I wanted to wait around and sit down inside of a restaurant in the air-conditioning. The one positive attribute may be that your food comes out fresh. It appears they make your food well after you place the order here. read more

Really going down hill.Great customer service but they don't fill the bags of fries at $3 and $6.Last trip the and McNuggets were cold.

The service is terrible. If you order food to go, make sure you check the items in the bag before you leave. I had to drive back to get the correct item and received a dried out, barely warm Big Mac. I should have requested a refund, but didn't want to drive back a second time. My advice is to order a deli sandwich from the nearby Basha's. It's about the same price as a Big Mac and vastly superior. read more

This is the closest Fast Food joint to my house so I swing in here when I can't be bothered to drive farther. I normally order at the automated computer thing inside so My interaction with the staff is minimal. That being said the Staff I have interacted with have always been pleasant. The food is Ok and my order has never been messed up. I find that the prices have risen but what hasn't gone up in price lately? read more

This is one of my favorite McDonalds! Very clean, Great staff and has always gotten my order right. There wasss something missing in my order this one time but Ann & Taday went above and beyond to make my experience delightful :) I will definitely be back . . . Soon! read more

Well, I ordered my egg Mcmuffin and sat down and waited, and waited. I got on my phone to pass the time. 15 minutes later I go up to The kid that took my order and I asked "hey it's been 15 minutes where's my McMuffin?" He looked at me like he didn't know what I was talking about and the manager walked up and make sure I got it quickly. The kid upfront was friendly, and the manager try to make it right and gave me a card for a free meal. In the end, when you going to McDonald's you expect to be in and out in 10 minutes when it's not busy. He start the day off being all pissed off it's not right. Again I gave it 2 stars because the staff was friendly and try to make it right. read more

the shake machine is always broken. always. constantly. call right now and ask.. i'm serious. it's almost funny but soooooooo true. read more

So I want a shake. Go to McDonalds o Swan and Fort Lowell. The casher comes up to the counter. It is apparent that she was on a break. Her mouth is full of food and a bunch of sauce on her face. I motion to her. Then she wipes I'm the sauce off her face with her hand and then proceeded to use her shirt as well. Takes my order. Continues to touch everything. The screen, the cups, the shake machine!! This is one more the most disgusting health code violations I have ever witnessed.I know that the girl is young. And would loose her job it I reported it to the management. She certainly was not trained on HACCP. read more

If you enjoy being treated like a burden by the staff this McDonald's is for you! I went in to pick up breakfast for my (very large) family this morning and was treated like a (very large) flaming bag of dog crap. First off, I don't know what was up the server's butt, but she was very nasty, glaring at us and speaking to us with an ugly tone. First off, we attempted to redeem a coupon from the McDonald's app, which was for $1 hashbrowns (plural.) She told us that it was redeemable for only one, which the coupon absolutely did NOT say. Secondly, she was VERY nasty about it. Secondly, we requested to purchase some Happy Meal Star Wars toys but wanted to see what they had first. She goes over to where they keep the toys and came back with four (by the way, their display case showed eight toys and their website shows sixteen) and claimed that was all they had and acted (very) put out about having to walk two feet to the right to look. We asked for a handful of ketchup and she said they can't just hand out handfuls. We had to request a specific amount. We asked for 25 but we should have asked for 50. Not only were we treated shabby, but a customer walked up to the front and made a request and was roundly ignored by ALL staff members. I've NEVER received such shabby service at ANY McDonald's and I'm absolutely NOT going back to this one! read more

Worst ever. They disregard special requests and just put previously made burgers in the bag instead. Fries are always cold. I don't think I've ever hated a restaurant more than this location. read more

The Blueberry Muffin was the best Muffin I ever had by far and it is not because it was Blueberry, it is a crumb cake style muffin, but yes the Blueberry tase is so good. read more

Came here for dinner. First off the positive, the cashier was very friendly & polite even tho we could tell she was/is new. Negative: Buns on both of our sandwhiches were kind of stale at the bottom but we were starving so we dealt with it & ate it anyway. Then we ordered two apple pies which were good but the prices have jumped enormously! They used to be 2/$1 but now they are 2/$1.65!! What the heck??!! All in all the food is obviously just your average joe but it could be better. read more

Folks trash fast food places but this particular location is always busy yet has never messed up my order. The employees are diverse in age and background but seem to all be upbeat and friendly towards me when I have visited. The quality of my meal is always good-great, never thrown together. I also appreciate the speed although it's so quick it kinda worries me how lol. Nonetheless this location is legit. read more

Always gets your order wrong. When you actually decide to go back and let them know the lady wants to charge you for everything individual. She wouldn't take my Apple Pay. Waste if my time. read more

Count your nuggets!! They only put 8 in our 10 piece nuggets.... Called manager telling him they need to count ... we didn't want a replacement but for future I advised hopefully no one gets shorted lol read more

Get your breakfast here if you like your food burned. Five times in a row and these idiots don't realize they're burning food. read more

McDonald's - the front of the restaurant - Fast Food Near Me - Tucson, Arizona

Emphasized 3 times I wanted a bun and cheese only in drive through. They give me a cheeseburger so I go inside to fix and they give me a cold piece of cheese on a bun after making me wait. Pathetic read more

Friendliest and best McDonalds in Tucson. Employees are so hardworking and kind. The prices are better than the one on Grant and Tanque Verde. read more

If I could give them zero stars, I would. The bun on my sandwich was so stale it was hard as a rock, there was half a piece of cheese...not even a full piece, literally a tiny sliver. Rude staff, bland fries. Terrible experience read more

First, to report when you go to pay you can see how messy they are dirty and they work and the health inspection for nutrition how not to take something about it. it's been like that for a whole year. secondly, I ordered a large order from a hamburger to a mix to hot chickens/sandwiches, the manager looked at me so disgustingly and angrily why I order so much, I pay they don't pay. I'm doing business for the economy they're not doing. so they should be happy to have to work and make money. Come on, I finished the order, I'm waiting outside to bring what I ordered. when suddenly a woman waiting behind me to order said so. she tells me open the car window, I open it and think what it is now, she's not a McDonald's worker. she tells me, you could go to a restaurant and eat for that money you spent and kept the line. that woman, HOW COULD YOU ORDER SO MANY HAMBURGER‍ SANDWICHES I WAITED SO MUCH AND THE REMAINS BEHIND YOU AT DRIVE THRUE. I LOOKED AT HIM WHAT HE SAID TO ME AND I SAID AFTER A FEW SECONDS THAT HE WOULD LONG LONGER WAIT, I CAN ORDER WHAT I WANT I PAY AND MY MONEY IS. I HAVE A BONE, I WANT TO SAY IF THIS IS READ BY A MANAGER OR MANAGERS, THESE MANAGERS SHOULD BE GRATEFUL, THEY HAVE A JOB FIRST TO WORK AND MAKE MONEY, AND I ALSO COST MY MONEY SO MUCH MONEY. THAT PLACE IS TERRIBLE AND SHOULD BE ASHAMED AND NOT ME WHO I ORDER AND THAT THEY WOULD EARN AND GET A SALARY, AND WE KNOW HOW IT IS TIME WITH THE JOB AND WHAT THE ECONOMY IS NOW CURRENTLY. SHAME TO BE THEM FROM MANAGER TO WORKER IN THAT McDonald's. I've traveled half the world but I've never seen anything like this anywhere in America that people are so mentally ill rude only rude when they see that you are a foreigner and that you have more than them, it's just there in America and nowhere else‍ and guess what guys I will go there again and again. u will see me next time with huge order next time read more

Have to just say wow. Trash overflowing. Watched the staff move dirty trays from the trash to the front counter. Thank goodness they did not put our food on them. There are three tables inside of customers and it took 15 minutes for a happy meal and fries and a McDouble. Wow. Just wow. I'll be contacting the manager as well. read more

Called to put a 60 person breakfast order in. The person who answered the phone was incredibly rude. I told her I'd place the order at another location and give them my business. I've done this order at many locations throughout Tucson for quite some time and never had an issue. Train your staff to be respectful and have manners on the phone!! You just lost big business. The other locations I use are appreciative and helpful, always! read more

The service is rarely the friendliest I've experienced, but my order is always right. Jesus, I eat at these places too much.

I've never had burnt food here I always get great service and they never seem too busy love this micky d's

I got to the window and was charged differently than what was posted on the menu board. They would not honor what was posted. Sounds suspicious to me. read more

This place has the dumbest system in place, you place an order and pay then they give you your drinks and make you drive around the building to wait for your food, even if nobody is behind you in line. I waited 10 minutes for a mcdouble and fries. I went inside and everyone is standing around having a great time while 5 cars were waiting for food. There were 2 cooks and nobody pitching in to help with the orders. It was 6pm. This is not the first time I have experienced this problem here. Good thing we now pay lazy people $10 dollars an hour. They claim this system is in place because some people only order drinks and this speeds up the line. In my opinion if give the staff reason to be lazy because we are all sitting around the building not knowing what is going on. read more

This location has put a lot of effort into improving their food and service in the last few months. And it's totally paid off. I am currently eating the best chicken sandwich I've gotten from any McDonalds ever. And all the staff are pleasant and actually smile at you. AND they haven't messed up my order in like 6 months! Good job guys :) read more

Often come here for breakfast. For past few weeks coffee has been very weak. Dark roast is also weak (in fact there seems to be no difference between dark roast and regular coffee). Oatmeal should come with brown sugar, raisins and cut up apples. A few times the oatmeal I was served had no apples. And brown sugar sweetness is not noticeable. Other foods here are just ordinary. Prices, of course are outrageous (not at just this location but generally all over). read more

I live in the area and will sometimes stop by with my nieces for an ice cream cone. More often than not when we order after 6:00 pm the ice cream machine is "out of order". As it has happened multiple times now and they have a well used printed window sign to alert you to this fact I say they either need to buy a new machine or stop closing it down hours before they close! When speaking to the crew about it no one is sorry. They offer up the iced coffee instead...yup that's what I want to give a 10 year old at 6:00 pm! I rarely complain but this is just bad service all the way around. read more