Tips: - Free wifi is available…read more - Sign up for Jollibee rewards and earn points towards food and drinks. - If you forget to have your rewards QR code scanned, keep your receipt, and claim them through the app or online. - The washroom requires a code. Staff can unlock the door remotely. For years, I backroad it home from work. I pass by Centerpoint Mall and rarely drop by. I just haven't had a need to be there. I have mini goals. One of them is to visit every Jollibee in the greater Toronto area. I had this goal in Winnipeg, which was easier to achieve with three locations. I knocked this Jollibee at the mall off my list last Wednesday. I came here after work. This eatery has a separate entrance from the mall. It makes sense that if the mall is closed, you can still get your Jollibee fix. Mall entrance 6 is next door. It was a bit sad to see Pickle Barrel gone. It was the last time I dined at this mall, which would have been next door from Jollibee. I got here at around 3:30 pm. I found a parking spot in the middle of the lot. I backed into the spot and walked over to the eatery. This Jollibee has patio seating in the summertime. I walked in and there was a bit of a lineup. It allowed me to figure out what I wanted to eat. At Jollibee, I do have a regular order. However, I wasn't that hungry, so I didn't go with a side order of spaghetti. It hurt a bit, but I'll be back for some soon. I got Alyanna at the order area. She was friendly and patient with me. I got these items: - Two burger steaks with steamed rice - Pineapple quencher - Peach mango pie I paid with a credit card. I tapped and was done. She gave me a receipt with my order number. I waited patiently for my order. It didn't take long. I forgot to get my rewards QR code scanned. I realized when I got home that the app allows you to claim it with the special long code on the receipt. The app is glitchy. I entered the code and got an error. I did it again and it said that I had redeemed the code. So confusing! It turns out that my first attempt took and I got my reward points. Yay! The error code needs to be fixed, as it's misleading. Anyway, my order number was called out. I approached the counter. Another woman made sure that my order was correct and then handed me my tray, as I had mentioned that I'd be dining in. I thanked her and went to find a spot to sit down and eat. There are tables and seats. It was busy at this hour, but I found a table towards the restaurant's mall entrance. When I exited the mall to shop, I noticed that there are more seats to sit down and eat. I'll start with the pineapple quencher. It was sweet, but yummy. I always find that I go through this drink fast. I end up getting a refill of Diet Pepsi. I did that once while enjoying my meal. Just before I headed out, I filled it up again. My go-to meal is the two burger steaks. I love the mushroom sauce that I mix with steamed rice. It's so comforting. I love the sliced mushrooms, the sauce, and the yummy burger steaks with perfectly steamed rice. It's my favourite dish. I had a peach mango pie for dessert. It was crispy with a lot of peach mango filling. It was excellent. I needed to use the washroom. It required a code to unlock it. I went over to the order counter and asked another female staffer if I could get the code. She said that she could unlock the women's washroom from where she was and I could head over there. Well, another female staffer had made her way over to the washroom and used the single stall first. When she exited, I got to use it. It was clean and spacious. No complains. Some folks will say that eating at Jollibee is expensive. My meal was $20 after taxes. I'd say that it can be expensive. However, I don't eat here often and I'm at peace splurging when I do crave Jollibee. I'd return here for more good eats. It's a good stop between the office and home to grab a bite and relax. (155)

Solid quick takeout spot in the area. Store is clean and usually not too crowded. Service is…read morecheerful, and food comes out fast. A bit pricey compared to other fast food chicken chains, but I think their pieces are bigger. I love that their spicy actually means spicy! There's really a good level of heat if you get their spicy chicken. Their gravy portions are generous too.

Came here after class with some class mates as Jolibee was on our list for some fried chicken…read moreduring the lunch hours. Ordered a 2 piece and added a pineapple juice which is one of the staples for Jolibee for treats. The spice ratio for the fried chicken is consistent and tasted better than when I first had Jolibee at the KC location many years ago. Will be back since my class is just 5 mins from this location and will order the peach mango pie (one of the staples that make Jolibee). Plenty of parking space available for everyone.

Trying out their new Jollibee poutine. They need to take some notes from Canadian poutine and add…read moremore cheese curds.

The location of this Jollibee is convenient, being situated in Square One. It is not in the food…read morecourt, or Food District, so it has its own, albeit a small, seating area. There are only two tables a bunch of side bar stool type seating. When arrived at around noon on a Saturday, all the two tables were already taken as well as the stool seating in the middle of the restaurant. However, after we ordered on group at the table just left, so we were able to sit at a table. After paying, they give you a square device that lights up when your order is ready. After about 5 minutes, it lit up and we retrieved our order from the counter. Our order consisted of the following: 1 X 2 pc Jolly Crispy Chicken with Jolly Spaghetti 1 X Original Chicken Sandwich 1 X Deluxe Chicken Sandwich 2 X Peach Mango Pie 1 X Ube Pie The Jolly Crispy Chicken was exceptionally good. I didn't expect the chicken to be that juicy and crispy for a fast food chain, but it was. The spaghetti was much better than I expected. I had expected something like the ABC spaghetti sauce sold in grocery stores, but this was much better as it was not as sweet and watery. Both chicken sandwiches were disappointing. They were served lukewarm and didn't have the flavour of other chicken sandwiches. The peach and ube pies were outstanding. They both had a lot of filling and were deep fried, so the pasty was nice and crispy. So, our order was a bit hit and miss. The fried chicken pieces, the spaghetti and the dessert pies were good, but the chicken sandwiches were not. Service was excellent and we received our order in a reasonable amount of time. Overall, I liked the Jollibee experience and the fried chicken and will return.

We ordered the spicy and regular chicken with rice on the side. For what you get it is pricey. It…read morewas average however I would not get this again due to how expensive it is for a mediocre food.

Whether dining in, getting takeout, or ordering an online order, this location's service never…read moredisappoints! We've come here numerous times, and they have yet to mess up a single order. Always accurate and timely, though they can get really busy on weekends. Jollibee is a bit expensive for fast food chicken, but their fried pieces are sizeable. Also, it's just dark meat so that is a plus if you dislike dry fried chicken breast. Gravy is flavourful and their peach mango pie is always yummy too. What I appreciate is that their spicy chicken is actually spicy! When they had the Korean BBQ limited sauce that was awesome too. Kinda sad they didn't keep that menu. There are quite a few seats for dining in. As they are so busy, the dining area is not that clean. I don't think that tables have much chance to be wiped down. You'll have to make do...

Tip: Earn Jollibee rewards with every purchase…read more I have a mini goal to visit every Jollibee in the greater Toronto area. I have known about this Jollibee location at Promenade Mall for a while. I finally got around to visiting it on Monday after work, which completed my visiting Jollibee locations in the suburbs of Toronto. I like this Jollibee. It's by mall entrance 2. You have access to this eatery from the mall or through its own entrance when the mall is closed. Most Jollibee restaurants have washrooms with a numeric code that you need to use to unlock it. This one does not have this code, which is nice to not bug staff for the special code. I used the washroom before I left. It was decent. You press a button to lock the door and press the larger button to unlock it. I spent a bit of time at the mall. I worked up an appetite and headed over to Jollibee for a bite to eat. It's across from Firehouse Subs, which I'd like to visit someday. I walked through the mall entrance to get here. The downside to looking at the menu is that there's so much that I want. My usual is often not listed right off the bat. I have to wait for the screen to change to see it. I got a nice man at the counter who greeted me and took my order: - Two-piece burger steak - Adobo rice - Peach mango pie - Pineapple quencher I got my Jollibee rewards QR code scanned. I then paid with a credit card. I tapped, but didn't see that the credit card had prompted me for my PIN. It was incredibly random! I got my pineapple quencher. I love this drink so much. It is sweet. I'm glad that I don't have it regularly, so it ends up being a treat. The pineapple is so good. It's also icy cold. I got a buzzer to let me know when my food would be ready. I found a table and sat there, sipping my drink and people-watching. My order was number 19. The buzzer had 19 on in. It buzzed and lit up like I had won the lottery. It was kind of true. I was fetching my winnings in the form of dinner. I thanked another man at the counter who had my order nicely presented on a tray. I then headed back to my table to eat. I find the two-piece burger steak to be comforting. It's so good with sliced mushrooms and gravy. Adobo rice was new, so I went for it. It was flavourful. I hope it stays on the menu, as it's a fancy step up from the plain steamed rice! I mixed the adobo rice with the mushroom gravy. It was fantastic! I capped my meal off with a peach mango pie. It was excellent. There was plenty of fruit filling. The pie was crispy and hot. Yum! Before I left, I filled my empty cup with Diet Pepsi. I still don't know if I should be doing this fill-up, but I run out of pineapple quencher quickly that I genuinely need another drink. Maybe I need to suggest a larger quencher cup size, but I'd be on a massive sugar high than I already have with the current cup size. I'm glad that I can finally say that I've been here. Staff were helpful and great. The food and drink were yummy. I'll be back soon. (224)

I wrote to the Jollibee link, which they response quick, but realized now Jollibee has implemented…read morea system (via Qualtrics) that uses AI-driven analytics to process customer feedback from surveys, comments, and reviews. This AI helps: Sort and analyze complaints Detect patterns (e.g., common issues) Speed up resolution times (reportedly improved by 50%+) So AI is helping internally, not necessarily talking to you directly. I am writing to formally document the issues we experienced during our visit to the Jollibee Ajax location. Our order came out to be like 164.94$ after taxes. We came to pick up the food and get on the road. I wanted to eat there so that the food would be fresh and hot. The only good thing that was hot was the chicken. The Angus burger was served cold and dry. We also ordered 24 pieces of Jolly Chicken -- 12 regular and 12 spicy --, but the buckets were not labelled or distinguished in any way. When I approached a staff member to ask which buckets were spicy, she initially pointed to a toothpick that was not there. I had to insist before she checked the receipt, consulted the manager, and corrected the order. Additionally, fries were missing from one of the combos. The manager, who was responsible for dispatching and packing the order, never acknowledged the mistake or offered an apology. Neither did any other staff member. That was not the reaction a manager should be having. They should be taking care of it themselves and apologizing for the error on their part. The thing that really makes me feel like we are not guests at the location is that we are just a number with $$$ on top of our heads. We were ready to take the order and go. If we did, there would be a lot more upset people who gave money to taste the food. We would have turned back to drive all the ways there. For sure, there will definitely be a huge complaint. Surprisingly, there were no apologies from the staff either. Funny thing is, I was doing a review of the food and service. It probably won't be that great due to the circumstances. I told myself not to post anything, maybe he can do a review another time after we speak to them. I guess not. During our wait for our food, a white Caucasian man said I do not usually do this and it's my first time here, but my burger inside was cold. I'm sure your manager on duty can recall this complaint. How can we ensure that this situation does not happen to anyone else, and what steps will you take to make things right? It has now been 12 days without any response or communication from the store. This is incredibly disappointing. Even with advanced technologies like AI, they still do not reach out to their customers after 12 days and counting. They should take an example from McDonald's, which is known for effectively addressing customer complaints.

This was my first time trying this location in Ajax. There's a drive thru at this location…read more The spicy chicken is definitely crispier vs the original Jolly chicken. The menu offers good variety and they have Ube pies now. The restaurant was well maintained and clean. The service is fast serve. You get a transponder to notify you when your order is ready.

For this location, the employees do their thing like clockwork. Courteous and speedy service…read more Despite some high prices, it is what it is for 2026. They do have fantastic chicken, great pies and tasty pineapple drinks! I recommend this location 100%. Plus it's one of the closer locations to the eastern side of York Region, since we have yet to get a Jollibee where we are up north.

Jollibee has the best fried chicken of any of the fast food chains. The chicken is moist, full of…read moreflavour and has a great spice. Also being Asian, the sides (white rice) feels like how we eat at home. Spaghetti is too sweet for me, but the French fries are similar to McDs but taste less processed. Also the fact that they give you a gravy to dip is a bonus. I don't understand how people still line up for the Colonels recipe down in the foodcourt or an overpriced fried breast chicken sandwich from the establishment right next door. Jollibee is the go to restaurant in the mall if you want fried chicken.

We come here once in a very blue moon. AND. IT. IS. GOOD…read more It is thE ultimate indulgence, putting calories, oil and salt aside, and living on the wild side. The chicken is fried at a very high heat which helps in avoiding the absorption of too much oil. I had a thigh and some of my husbands chips (oil tasted very clean). Hubby devoured two generous pieces of chicken which he loved and a mountain of chips. We shared a little mango pie. The coconut milk gravy reminds me of Indonesian flavours (the Philippines is close by which would make sense). The batter is like none other. I wonder if they use corn flour? The packaging and CLEANLINESS at this location is TOP TIER. The staff are all very nice to their customers. Always pleasant and polite. There is always someone cleaning common areas with disinfectant wipes. SALAMAT PO, JOLLIBEE!

Like all their locations seating is very limited. I got the spicy meal again and it was excellent…read more Once again I forgot about taking a pics till after I finished eating I even forgot the gravy. Don't know why this place is lower than 4 stars but you can't please everyone I guess