Whether dining in, getting takeout, or ordering an online order, this location's service never…read moredisappoints! We've come here numerous times, and they have yet to mess up a single order. Always accurate and timely, though they can get really busy on weekends. Jollibee is a bit expensive for fast food chicken, but their fried pieces are sizeable. Also, it's just dark meat so that is a plus if you dislike dry fried chicken breast. Gravy is flavourful and their peach mango pie is always yummy too. What I appreciate is that their spicy chicken is actually spicy! When they had the Korean BBQ limited sauce that was awesome too. Kinda sad they didn't keep that menu. There are quite a few seats for dining in. As they are so busy, the dining area is not that clean. I don't think that tables have much chance to be wiped down. You'll have to make do...

Tip: Earn Jollibee rewards with every purchase…read more I have a mini goal to visit every Jollibee in the greater Toronto area. I have known about this Jollibee location at Promenade Mall for a while. I finally got around to visiting it on Monday after work, which completed my visiting Jollibee locations in the suburbs of Toronto. I like this Jollibee. It's by mall entrance 2. You have access to this eatery from the mall or through its own entrance when the mall is closed. Most Jollibee restaurants have washrooms with a numeric code that you need to use to unlock it. This one does not have this code, which is nice to not bug staff for the special code. I used the washroom before I left. It was decent. You press a button to lock the door and press the larger button to unlock it. I spent a bit of time at the mall. I worked up an appetite and headed over to Jollibee for a bite to eat. It's across from Firehouse Subs, which I'd like to visit someday. I walked through the mall entrance to get here. The downside to looking at the menu is that there's so much that I want. My usual is often not listed right off the bat. I have to wait for the screen to change to see it. I got a nice man at the counter who greeted me and took my order: - Two-piece burger steak - Adobo rice - Peach mango pie - Pineapple quencher I got my Jollibee rewards QR code scanned. I then paid with a credit card. I tapped, but didn't see that the credit card had prompted me for my PIN. It was incredibly random! I got my pineapple quencher. I love this drink so much. It is sweet. I'm glad that I don't have it regularly, so it ends up being a treat. The pineapple is so good. It's also icy cold. I got a buzzer to let me know when my food would be ready. I found a table and sat there, sipping my drink and people-watching. My order was number 19. The buzzer had 19 on in. It buzzed and lit up like I had won the lottery. It was kind of true. I was fetching my winnings in the form of dinner. I thanked another man at the counter who had my order nicely presented on a tray. I then headed back to my table to eat. I find the two-piece burger steak to be comforting. It's so good with sliced mushrooms and gravy. Adobo rice was new, so I went for it. It was flavourful. I hope it stays on the menu, as it's a fancy step up from the plain steamed rice! I mixed the adobo rice with the mushroom gravy. It was fantastic! I capped my meal off with a peach mango pie. It was excellent. There was plenty of fruit filling. The pie was crispy and hot. Yum! Before I left, I filled my empty cup with Diet Pepsi. I still don't know if I should be doing this fill-up, but I run out of pineapple quencher quickly that I genuinely need another drink. Maybe I need to suggest a larger quencher cup size, but I'd be on a massive sugar high than I already have with the current cup size. I'm glad that I can finally say that I've been here. Staff were helpful and great. The food and drink were yummy. I'll be back soon. (224)

The food and service is so great awesome people and great atmosphere. Must going backread more

Jollibee lives up to the hype! their spaghetti is sweet and tasty, I need chicken, crunchy, and…read moresavory. We also got the peach pies, sets were super yummy, and like the McDonald's pie, but with more unique flavours and I liked it more. We also got the pineapple soda, which is so underrated! So tasty and I didn't expect to make it so much! The only thing is, I wish it was a little more cheaper, the food is really good quality, but it is a little expensive

We come here once in a very blue moon. AND. IT. IS. GOOD…read more It is thE ultimate indulgence, putting calories, oil and salt aside, and living on the wild side. The chicken is fried at a very high heat which helps in avoiding the absorption of too much oil. I had a thigh and some of my husbands chips (oil tasted very clean). Hubby devoured two generous pieces of chicken which he loved and a mountain of chips. We shared a little mango pie. The coconut milk gravy reminds me of Indonesian flavours (the Philippines is close by which would make sense). The batter is like none other. I wonder if they use corn flour? The packaging and CLEANLINESS at this location is TOP TIER. The staff are all very nice to their customers. Always pleasant and polite. There is always someone cleaning common areas with disinfectant wipes. SALAMAT PO, JOLLIBEE!

Like all their locations seating is very limited. I got the spicy meal again and it was excellent…read more Once again I forgot about taking a pics till after I finished eating I even forgot the gravy. Don't know why this place is lower than 4 stars but you can't please everyone I guess

I wrote to the Jollibee link, which they response quick, but realized now Jollibee has implemented…read morea system (via Qualtrics) that uses AI-driven analytics to process customer feedback from surveys, comments, and reviews. This AI helps: Sort and analyze complaints Detect patterns (e.g., common issues) Speed up resolution times (reportedly improved by 50%+) So AI is helping internally, not necessarily talking to you directly. I am writing to formally document the issues we experienced during our visit to the Jollibee Ajax location. Our order came out to be like 164.94$ after taxes. We came to pick up the food and get on the road. I wanted to eat there so that the food would be fresh and hot. The only good thing that was hot was the chicken. The Angus burger was served cold and dry. We also ordered 24 pieces of Jolly Chicken -- 12 regular and 12 spicy --, but the buckets were not labelled or distinguished in any way. When I approached a staff member to ask which buckets were spicy, she initially pointed to a toothpick that was not there. I had to insist before she checked the receipt, consulted the manager, and corrected the order. Additionally, fries were missing from one of the combos. The manager, who was responsible for dispatching and packing the order, never acknowledged the mistake or offered an apology. Neither did any other staff member. That was not the reaction a manager should be having. They should be taking care of it themselves and apologizing for the error on their part. The thing that really makes me feel like we are not guests at the location is that we are just a number with $$$ on top of our heads. We were ready to take the order and go. If we did, there would be a lot more upset people who gave money to taste the food. We would have turned back to drive all the ways there. For sure, there will definitely be a huge complaint. Surprisingly, there were no apologies from the staff either. Funny thing is, I was doing a review of the food and service. It probably won't be that great due to the circumstances. I told myself not to post anything, maybe he can do a review another time after we speak to them. I guess not. During our wait for our food, a white Caucasian man said I do not usually do this and it's my first time here, but my burger inside was cold. I'm sure your manager on duty can recall this complaint. How can we ensure that this situation does not happen to anyone else, and what steps will you take to make things right? It has now been 12 days without any response or communication from the store. This is incredibly disappointing. Even with advanced technologies like AI, they still do not reach out to their customers after 12 days and counting. They should take an example from McDonald's, which is known for effectively addressing customer complaints.

This was my first time trying this location in Ajax. There's a drive thru at this location…read more The spicy chicken is definitely crispier vs the original Jolly chicken. The menu offers good variety and they have Ube pies now. The restaurant was well maintained and clean. The service is fast serve. You get a transponder to notify you when your order is ready.

Came here after class with some class mates as Jolibee was on our list for some fried chicken…read moreduring the lunch hours. Ordered a 2 piece and added a pineapple juice which is one of the staples for Jolibee for treats. The spice ratio for the fried chicken is consistent and tasted better than when I first had Jolibee at the KC location many years ago. Will be back since my class is just 5 mins from this location and will order the peach mango pie (one of the staples that make Jolibee). Plenty of parking space available for everyone.

Trying out their new Jollibee poutine. They need to take some notes from Canadian poutine and add…read moremore cheese curds.

Tips: - Order through the Jollibee app to collect points…read moretowards free food and drinks. - This eatery is by mall entrance 1. - The eatery's entrance is separate from the mall. You can't cut through this eatery to hit the mall. I recently visited Jollibee at Centerpoint Mall and was sad to not see Pickle Barrel next door. A week later, I visit Bramalea City Centre to visit a specific store. I saw this Jollibee and Pickle Barrel by mall entrance 1. I've been to this mall twice within a week. I had an early dinner each time. Before leaving, I visited this Jollibee. There is only one entrance to this restaurant that faces the parking lot. I got to see the mascot between doors. I then headed to the order area. My first visit consisted of getting these items: - Pineapple quencher - Peach mango pie I had my Jollibee rewards QR code scanned to collect points. I then paid with a credit card. It didn't take long for a friendly woman to put my order together. I loved the pineapple quencher. It tasted like fresh pineapple juice. So good and cheerful! I had my peach mango pie in my car while stopped at a Circle K on my way home. The pie was still hot. It was crispy on the outside. The filling was delicious. I was happy having a bit of dessert. Yesterday, before heading home, I revisited this eatery and got a pineapple quencher. I got my rewards QR code scanned and paid with a credit card. The dining area is spacious. One of these days, I'll need to dine in. (168)

Jollibee chicken is tasty. It's only once in a while I'll go here for a treat. It's a little…read moreexpensive for fast food. I've never seen it busy.

The chicken was very good. The spaghetti was surprisingly good. It was a little sweet…read more I had the spicy chicken sandwich and it was better than most quick service restaurants. The service was the QSR standard. Not that friendly and quick. This was my first time here and I kind of felt kind I was a bother to the counter person. All in all, I will go back for the Chicken.

This store is a carbon copy of the Jollibee/Seafood City Supermarket combo from Chicago! I ordered…read moreusing the app, picked up the food and dined in. Can't go wrong with their spicy chicken and love the location because it's open super early :)

Jollibee is one of the most recognizable Filipino fast food chains, known for its crispy fried…read morechicken, sweet-style spaghetti, and signature Peach Mango Pie. We walked into a busy, energetic space that stays lively throughout the day, with a steady flow of customers moving through the line. The dining room is casual and functional, the kind of place where the focus stays on the food rather than the atmosphere, and the bright, cheerful decor adds to the brand's playful identity. The Chickenjoy is easily the star of the menu. We ordered a few pieces and found the chicken had a crispy, well-seasoned coating while staying juicy inside, and it was even better dipped in the savory gravy that comes on the side. The spicy version added a noticeable kick without overpowering the chicken itself, and the balance of seasoning and heat made it a satisfying choice. The Peach Mango Pie is another must-order, with its flaky crust and warm, fruity filling that makes for one of the best fast food desserts around, and we found ourselves wishing we had ordered a second one. The Jolly Spaghetti is uniquely Filipino, featuring a sweet tomato sauce with sliced hot dogs and cheese, and while it is definitely different from traditional Italian pasta, it is worth trying if you want the full Jollibee experience. Other popular choices like the palabok and burger steak round out the menu with more Filipino-inspired flavors, giving you options beyond the standard fried chicken meal. The restaurant stays busy throughout the day, so waits during peak hours are common, but the staff generally keep orders moving as quickly as possible. Service is friendly, and despite the crowds, the dining room is usually kept clean and organized. The team handles the steady flow efficiently, and the turnover is fast enough that the wait does not feel excessive. Prices have increased over the years, making it less of a bargain than it once was, but the portions are satisfying and the food is consistently fresh. Jollibee remains one of the best fast food options if you are craving fried chicken with something a little different. Between the crispy Chickenjoy, iconic Peach Mango Pie, and unique Filipino menu, it is a place that is easy to recommend whether you are a longtime fan or visiting for the first time, offering a meal that feels both familiar and distinct, and a taste of Filipino fast food culture that stands out from the usual chains.

Got their fried chicken set meal, 2 pieces of dark meat chicken, upgraded to spaghetti $1.50 extra,…read moreunlimited soda refills, peach mango pie. Cost over $20, where did the inexpensive fast food prices disappear to? Counter staff were very nice and polite. Tables and seats were immaculately cleaned unlike most other fast food locations. Got the spicy chicken option which had a nice spicy kick to it. Very moist and tender with a savory crunch. They give you a small cup of brown gravy to dip the chicken into but I didn't want to mask the chicken flavor profile so I keep the gravy to bring home I believe their spaghetti is made with banana ketchup which gives it a sweetness, I liked it but others may not. To top this delicious meal off with their notorious peach mango pie which did not disappoint, the peach/mango flavor really came through All in all a great lunch, I just wish the prices were a little more affordable