I ordered through my mobile app, when I got to the window I needed to add more food, but they wouldn't let me!! They said, "you already paid for your order, there's nothing we can do." Really??! I got my food and when I got home, they gave me the wrong breakfast sandwich. I called the restaurant and they were so uneducated. The "manager" told me the next time I come back just tell the cashier that I get free food! She didn't even know how to refund me or even put points in my app-... NEVER Again!! read more

Terrible customer service, didnt even want to order food. Pull to window to order decline the app. I am asked for a min, like ok do what you gotta do, car behind me goes to secondary window to place order, lady who asked me to wait then services car that was behind me, asks me to wait again, car behind the other car then goes to secondary window, gets serviced. Lady gets back and asks me to wait again! so I responded I dont really need to wait you just serviced the two people behind me so IDK what one minute you need. Her response was I gave you the curtesy of saying I needed a min. I said I aint dealing with this S*** left. Ill just call the store let them know they have incompetence working. Call the store the lady who was working the window said she is the manager. And then says we only have 2 people working and she gave me the curtesy of saying she needed a min. So I tell her, idk what you mean by curtesy you serviced the people behind me, curtesy would of been servicing the first car there. So she complained about having no staffing available. Lady just said she was the manager, then complained about the staffing levels, she put on for the shift, keep in mind its 10:41 PM the inside store isnt exactly heavy foot traffic that late. You are only working the drive throughs. How does someone who is the "manager" who probably just did the old saturday night live bit of I am the manager. Complain about the amount of staffing she put onto her own shift, then come out and have the rude doucheyness of asking me to wait to service the people there after me. Called corporate dont normally wish malice on anyone, but lady whoever you are, hope you have a back up plan to what ever back up plan you are currently on, but It is now my mission to make sure you are no longer gainfully employed. read more

I had an appointment nearby so when I had some time to grab a bite to eat I headed over to this McDonalds. This location has a good chunk of real estate dedicated to it, so it has quite a bit of seating. I was very surprised to see that there is actually a McDonalds play area connected to the restaurant. It is (not surprisingly) closed at this time due to the pandemic, but there were the familiar tubes for kids to crawl through. I had thought McDonalds had eliminated all these so it was nice to see. Hopefully in better times kids will be able to enjoy it again. This McDonalds has been renovated with the "McCafe" aesthetic, looking more like a modern day cafe than a traditional McDonalds. On the one hand it looks nice and clean with some neat non-traditional furniture. On the other, I definitely miss some of the more colorful features of McDonalds past. At the time I visited, indoor seating was open and people were socially distancing. The self serve sofa machine was open for customers to use as well. My food was served quickly. The fries were hot and crisp on the outside. My Filet O' Fish was also freshy made and tasty as always. A nice McDonalds with a cool looking interior and good service. I would visit again. read more

The the drive-thru is always delayed, you have to wait for your food no matter what you order. The girl in the drive thru has a nasty attitude. 2:50 p.m. February 1st read more

This location has really gone down hill over the years! The service is always slow here. If you ever go to the "drive through" you never just drive through. They always make you wait at one of their car side to go spots. The last time I went here will be the last time I use this location. That is because of the rude, unprovoked audacity of this short frumpy self proclaimed manager of the store who was incredibly rude and raised her voice to me for absolutely no reason. I ordered on the app, pulled up to the microphone and gave them my 4 digit app ordering code, they confronted my order and told me to pull to the window. Once I got there they told me to pull up to the waiting area. (What a surprise) A lady came out and delivered food to the car that had arrived after me but had pulled In front of me. When she went to walk back into the establishment she gave me a confused look as to say "why are you still here" and rushed over to rudely ask my order information. When she returned she proceeded to tell me they never received my order and it was not in their system. When I showed her my phone with the receipt, correct address and confirmation code she began yelling at me saying "that isn't going to make it appear in my system, I don't have it" I asked her to check again and she refused. Telling me there was nothing for me and I should leave. So I ended up waiting longer than expected and ended up with no food. I'm not sure who hurt this lady but I can tell you she is definitely hurting this location's business and customer relations with her horrible attitude and poor work ethnic. I will never go this location again unless I am refunded and this "manager" apologizes to me. read more

Rachael went out of her way to make my sons first time at McDonald's memorable. She brought our food out to the floor and even gave my son a treat. Everything was clean and the food was great. We actually got the wrong order but they fixed it before we could bring it up. read more

The staff here is wonderful but am having an terrible issue using the McDonald's app at the Tinton Falls location since March. Whenever I attempt to use the app in the morning, I'm told that the code has been previously used. HOWEVER, the app works at every other location! I've complained to the manager, the franchisee, and McDonald's Corporate with no success. McDonald's Corporate basically said too bad, don't use the app at Tinton Falls. The restaurant acknowledges the problem and that there have been other complaints but here it's June and it's not fixed. So disappointed because this was my go to for coffee and breakfast but am shortchanged by not having the ability to use the app. read more

Thank you for the fast service. Very nice servers. Clean place just renovated. I ordered on the app. And picked up in the store. 1970s prices double cheeseburger med Coke small fries 3 dollars. read more

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Best staffed McDonalds in the area. A lot of the folks have been there awhile, so you get that local friendly vibe you might expect at a family run place. There are a few who deserve to be recognized by name, but my personal favorite employee is the guy in the first window in the morning. His positive attitude is infectious and I always drive away feeling a little better about starting my day. Often felt like if they knew the impact that guy had on so many folks, just by being friendly, he'd be running the store. He is far from the only one, the afternoon first window guy is great as well, as are all the folks who transplanted from the Lincroft spot. Really the food is close to the same for most McDonalds so the staff is what stands out. And in this case, all of them are excellent. read more

Chiken tenders r my fav. Not to sollty krispy and juicy. Apple slices r fresh and sweet. Try fish on buns- Delicious. read more

Fast and easy but not gourmet. You get what you order. Long lines on the drive through during peak times.

Out of milkshakes last two times, really? Worst customer service I've ever dealt with. I know why the people working there work there, they could not get hired elsewhere. When I ask for extra sauce, let me decide how many I need, not "there's plenty in there," when you have 2 of each Yup this place still sucks. Decided to give it one more try, silly me. If you're a miserable fuck, get a job somewhere else. Wish nothing but the worse for the employees. Sick of the way they treat people. read more

Just like any other McDonald's, food and service was good. Cant complain here. Using the coupons on the app is a great feature too

perfect. love the food so yummy. cooke perfectly. great service. what more can you ask for. my kids love it here.

Do not go here late at night... was waiting for almost an hour for food... not by choice but cause they have two lane ordering and legit lock you into the parking lot with medians... waited an hour and just left with no food at all was just relieved to not be stuck in between honking cars read more

Just moved to the area and I normally don't review fast food locations but service and food was bad.

As senior citizens in the local area we often stop by this McDonald's to have our mid-morning cup of coffee at our senior discount price of 84 cents. Most time we sit inside to relax and often enjoy a friendly conversation with Loretta, the senior lady who cleans the tables and keeps the place looking spiffy. She is such a joy to talk with and she loves to tell us about her cats and other little critters like the raccoon, that hang out at her home. She is such a pleasure. I really applaud McDonald's for hiring seniors. BTW, the coffee is always fresh and hot and in my opinion, the taste competes with the best of them in the area. As long as they keep up the great coffee and keep Loretta around we'll keep coming. Oh, and did I mention we seniors get a refill at this location. read more

I would like to express my gratitude to the staff at McDonald's, Sabrina, in particular. My young daughter was sick with the flu and had a sore throat. My elderly parents were caring for her while I was at work and my father wanted to make her feel better with a McFlurry. He attempted to order an apple pie McFlurry ( not on the menu) that my daughter saw an ad for on the internet. Without hesitation the young woman improvised and made an apple pie McFlurry and added an apple pie as well. She also wrote "feel better McDonald's " on the bag. Thank you for going the extra mile!!! My family appreciated your kindness and customer service read more

This is by far the BEST experience at a McDonalds I've had. The service is absolutely great. They really care about their customers! Job well done!! Wish they could train and be an example to all other McDonald restaurants Nice and clean, super friendly and very efficient! read more

Not sure of her name, I think it may have been Patti, and she was so overly pleasant and welcoming. They were very busy on 9/27 and it was still great service! read more

...This place made me download yelp. I didn't get my receipt or else I would have wrote my review on their little McDonald's thing That you review on. Anyways everything was good until I got to the 2nd window....I asked for a sweet and sour...gave me 1. It goes fast and y'all know that, she says "25 cents" for another one....first time I ever heard that...crazy read more

Great service from the staff! Got my meal done fast. I also enjoy the small free coffee deal. The boys who were at the cashier were very friendly. I got their names (Mekhi, Andre, Alex). I appreciate how good everything was and definitely see myself coming back! read more

Waited 20 minutes in the drive thru for 2 orders of French fries. Seriously? Thankfully they came out nice and hot but there was no communication to us that they were making them or if anyone was still alive back there. It would've been nice to have someone tell us "we're making a fresh batch it'll be a little longer. read more

Not for nothing but when the person taking your orders asks if you want hot or mild sauce for your breakfast burrito and you say hot..and then at the pick up window you say "is the hot sauce in the bag?" And the snowflake at the window with the grumpy "I don't want to be here" face says yes. Well...it should be in the friggin bag. It's not. The only reason I ordered a breakfast burrito was for the hot sauce. So now I have a dry ass burrito with no hot sauce and I don't have time to go back because I didn't open the bag until I got to my doctors office parking lot. I know it's not a huge deal whether or not I have the hot sauce but don't yes me to death and then be full of crap. It would have taken 2 seconds to grab it and put it in the bag. Because they didn't, this is what happens. The restaurant gets a crap review on yelp and I have nothing but oj for breakfast. Oh, and I will never return to that location again. I know McDonald's probably pays minimum wage and that sucks BUT...if you can't do your job correctly you don't deserve more than minimum wage. They should call it minimum effort wage. read more

Came here around 12:30 am and the woman taking our order was extremely rude. Not even a you're welcome when we said thank you. She cut us off while ordering. All together was an extremely unpleasant costumer service experience. The young guy working the window was very pleasant though. We all have to work shifts we don't like but don't take it on customers. read more

This place is a shithole. The food was not made like it looked in the pictures and didn't taste good. The workers were very grumpy and looking at me seductively - it was very uncomfortable. Other than the chicken nuggers the place sucks. read more

Egg McMuffin was good manager could do with some personality she needs to be a people person in that kind of work. Not returning.

food is good. it's mcdonald's what do u expect. HOWEVER, they forgot my nuggets and i'm s a d. i was looking forward to those nuggets for hours. now they're sitting at the mcdonald's without me. i got 3 types of sauces that are now going unused. sad and disappointed. read more

ok first of all, i'm not a fan of fast food at all but i only go to mcdonald's for their coffee. Just saying their coffee is probably the best out of starbucks and dunkin' donuts too. I'm never disappointed with the coffee and i love the way they make it. I would go for the breakfast choices instead of the regular fast food but just my opinion read more

There is rarely a wait in the drive through, but when you get up to the window, after paying, there is a very long wait to get your food. I'm not sure what the problem is, but it has happened multiple times. This location is convenient for the few times a year that we get fast food which is why we keep going back, but the wait time is way too long for a "fast" food restaurant. Once the food is ready, the employees do not acknowledge nor apologize for the wait. Unprofessional and rude in my opinion. read more