I love Chick-Fil-A ! My go to is the Spicy Chicken Deluxe sandwich. This location is located within the food court of the Monmouth Mall and there is always a line waiting to order and pickup. I highly suggest that you utilize the Chick-fil-A App and place your order in advance. It will expedite your experience and hopefully ensure that your food is waiting for you when you arrive. Otherwise you could be waiting for sometime! read more

Love me sine Chick fil A! Tender, juicy chicken, tasty/fresh/hot! Worth the occasional line for great fast food. They treat employees well, as they always are happy and smiling. read more

The food is always good and fresh everytime I came and the service always great and fast

I've never left a review in my life but this chick was so ass. There was a hair in my fries and the table was sticky. The garbage smelled like shit and there was no bbq sauce. read more

One of the better options in a below average food court. I mostly get the spicy chicken sandwich and today was no exception. Good stuff, always prefer Chick-fil-A compared to the other inferior options here. No complaints here. read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Eatontown, New Jersey

This one is located in the Monmouth mall food court. Had two free sandwich coupons that I could not let pass. Food usually tastes better when it's free, but I have to say these sandwiches were excellent for fast food fare. The Grilled Club with Pepper Jack and lettuce & tomato melted in my mouth. These sandwiches are not to be missed if you go here. This place has been around here for a few years but I avoided it. If you like chicken, you gotta try it. Staff was friendly and very quick since the line moved rapidly. read more

Chick-fil-A - Fast Food Near Me - Eatontown, New Jersey

Chick Fil A is always on point, however I was extremely turned off by the unsanitary appearance and amount of flies. There was also a lack of "chick fil-a customer service" . read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Eatontown, New Jersey

Ordered from the app and wAited over an hour for a salad! Once I finally got my food, there was no dressing or croutons so I had to wait another 5 mins for someone to get them for me.. by time I got to my car I realized there was no napkins or fork! Also my iced tea was room temperature-either I waited that long for my order or they just didn't bother putting any ice in to begin with.. this place is a nightmare-AVOID AT ALL COST! read more

Chick-fil-A - Freshly-Brewed "Iced" Tea Unsweetened - Fast Food Near Me - Eatontown, New Jersey

Ohhhhhhh my god, Chick Fil A is amazing. Like, you know it's amazing but you always forget how amazing it is until you're eating it again. But really, best fast food chain, HANDS DOWN. Also have to give a shout out to this particular store because it was extremely efficient and Ralph, the manager, was super friendly. Totally great experience all around. I got the deluxe spicy chicken sandwich and the 12-piece chicken nuggets (total came out to about $10). If you've never had the chicken sandwich, it is phenomenal. Just enough spice to get the wheels going but not overpowering by any means, and extraordinarily tender. Very yum. The chicken nuggets are good, too, but the sandwich was definitely the star of the show. Certainly wouldn't mind returning to this location again in the future. read more

In the Monmouth Mall and in the food court. You have 8 choices depending on what you're in the mood for. And to me there's no wonder there's a 20 minute line at CFA and no lines elsewhere. You know what to expect, food is good, and courteous service. read more

Chick-fil-A - Fast Food Near Me - Eatontown, New Jersey

This is always the busiest option in a pretty pathetic food court and it probably would be regardless of the other options. There is always a line, but they move very quickly and are VERY friendly like all locations, something that is definitely taken for granted in customer service industries nowadays. I always get the original chick-fil-a sandwich with extra pickles and the waffle fries! They are delicious! We could use more Chick-Fil-A locations in NJ! read more

Very disappointed. Not sure whose more at fault the app or the staff? I ordered on the app thinking it would help speed things along. It did not. The app glitched and I needed to call to see if my order even went through. Then when picking up my order I had to ask for two items that were forgotten and the lady gave me a hard time even when showing the receipt. Mind you this lady had basically just given a person a free sandwich and drink because a person was making a scene about not putting a name with their phone order. I unpack the bag and my side salad is missing.... Very disappointed chick fila. Lost a customer today. read more

Very dysfunctional. Needs new management. Learn from Union rt 22. The time spent waiting for Chicken and waffle fries is way too long.

I was hoping that yelp came out with 1/2 stars for reviews. This Chik-fil-a needs to be closed or rehire a brand new crew. From management to cashiers. Upon entering the drive thru I was greeted friendly. By the end of the conversation she acted as if I was bothering her.. go figure ., your at work and you don't want to work . I waited 26 min in line only to get half my order and that was cold. I turned around and went inside. I waited 4min 22sec for the employees to finish having there private conversation in public. Once done they assisted me with my issue. I explained the missing items and the wrong item. The cashier apologized while intermittently playing with other employees. Once the transaction was complete I waited another 16 min for my food. Unprofessional staff, food was disgusting, and the entire store MISMANGED. read more

Worst run Chick fil a operation ever!! Employees walk around with no direction. Waiting in a mall for 50 minutes for a kids meal. I love chick fil a , but can't stand that place. Open up a free standing location and get rid of that staff and operation!! Omg the worst!! read more

How long does it take to make a chicken sandwich. 30 min today on line and did not even place a order. Upper level management was nowhere to be found. Supposedly in a meeting. Corporate should look into this mismanaged mess . no one was working with one another it really looks bad when you step back and look. Plus you are losing a shit ton of money read more

If you come here be prepared to wait wait wait I ordered food to dine in 20 minutes waiting no one had an answer for we're my food was. It was sitting in the pick up section nobody here knows what they are doing I will never come here again read more

Fantastic food! We finally tried it this weekend, although I am a huge KFC fan, it was great!

Their milkshakes are always good, but the last time I ordered, they gave me a plain chicken sandwich, literally the sandwich bun and the chicken breast, no fixings or condiments. Forgot my Polynesian sauce - you can NEVER forget the Polynesian sauce! read more

The Shift Leader/Manager, Joe who served my order for lunch today was the "perfect gentleman. " When I thanked him for my completed order, he responded "it was my pleasre." He also answered all of my questions about his "Chick'Fil," menu thoughtfully. Since he is the shift leader, I'm sure, he encourages his employees to offer a lot of politeness too when they help customers of all different walks of life. I wish more eatery Managers were as professional and as polite as this Manager. read more

New chick fil a on 36 in Eatontown is worst ever I've been to. Horribly long wait (15min) on a relatively short line. Yeah it's CFA but it's still just a fast food drive thru. And with 6 people working the line outside at 2 pm well after lunch rush. Asked for extra pickle. Got one. Only one. Fries were in tiny pieces and cold and soggy. Won't be going back there again. Ever. Horrible management. All those resources on site and just a terrible experience. Service and food. read more

Carl is the best employee of this establishment . The service was weak when the mall was closed, but now that the mall is open the service is back to poppin. Love you, Carl, you're the highlight of my chick-fil-a trip. See you on everyday except Sunday, get my 8 piece ready!!!!! read more

On our way to the Ocean Place hotel I was happy to be in NJ only because I knew there would be a chic fil A somewhere close. Yelp and gps brought us to the Monmouth Mall. Park by the AMC movie theatre and enter that way and BAM! You'll be in the food court in front of Chick Fil A! Wish someone had left that tip. We wandered around and quickly found it Had the traditional chick sammy with special sauce and a big milkshake. Gf had chick bites ( nuggets) and fries. Fresh- hot and satisfied that craving! Perfect! read more

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Absolute dog shit. Jesus would damn this place to hell. Not only did i wait on line for over 30 minutes with no escape lane, but all i could do was twittle my thumbs and viciously bang my head against the steering wheel because you cant even provide solid wifi and to add have to worst internet connection in America. there was multiple times where considered replacing the unnecessary speed with my hungry lifeless body. The cherry on top to a perfect lunch, the girl that took my order was clearly under the influence of the devils juice and seemed like i ruined her day by ordering a chicken sandwich. A frozen chicken will thaw out quicker than waiting in yo line for average chicken nuggets. read more

So placed an order to go. Didn't check the bag until I got home. Just like most fast food places they screwed up the order. When I called and complained, told them I was too busy to run back for my large fries, the manager asked if I was local. Then he delivered fires and some cookies for the kids to make up for the error. I was very pleased and surprised. Kudos read more

Customer service is awful.. while there are many people waiting for orders, staff are talking (7 employees) they don't call names for online pick ups.. they are rude.. fries are cold and they give you an half empty fries (large size) sometimes they give you different size of drinks because they don't have enough supplies they said hence you paid for the bigger one.. every time I go, it's a different story.. it's disappointing to be there.. I won't be the customer of this location for sure.. read more

There are no Chick-Fil-A's near me so when after crabbing by the shore, we went here for grab quick dinner. My bf and myself were starving, so we got 2 sandwiches and a meal. #1 - original Chicken sandwich with 2-3 slices of pickle, #3 Spicy chicken sandwich with 2-3 slices of pickle and grilled chicken sandwich with lettuce, tomato. The waffle fries are so good. I don't like ketchup so got Honey Mustard sauce for dipping my fries. This is part of mall food court and not a standalone store, but there was plenty of seating in the food court and it was very clean and brightly lit. This is a great option for a group of friends who want different things as there were many options in the food court. Pricing seems slightly higher than other Chick-Fil-A's I have been to in the south but nothing grossly outrageous. read more

Worst Chicfila I've ever been to ! And no MAC AND CHEESE. It would be better if they just close this down because it's an embarrassment!

I'm not sure where everyone got the idea that these employees are "so helpful" and are the best but this place is f**king infuriating. Literally impossible for them to remember to put a milkshake on any order and I'll bet it's just pure laziness. Refused to help in any way when they forgot my milkshake for the 2nd time. Seriously just fck yall lmao I hate you and your dumbo manager read more

How the heck did they come up with the name Chick-Fil-A ? It doesn't roll off the tongue like other fast food chain restaurants. What if later down in the next century chicken becomes illegal to eat and they have to start selling pork chop sandwiches or beef? Places like Arby's Mcdonalds, or Wendy's have generic names and they can switch their brand up at any time. Places like Burger King, Shake Shack or Chick-fil-a are screwed if Shakes or burgers become the symbol of the new Nazi Reich or aliens were discovered putting mind control serums inside them. Anyhoo Chick-fil-a makes great fast food. They keep it simple and you always get great customer service when you go there. The staff is always friendly and you get service with a smile. They must really give good benefits. I'm glad that chick-fil-a doesn't have stores in NY cause I would be eating here too much. read more

Great service, tasty food, good Christain values! The employees are always neat and polite, and the restaurant is always super clean. Keep up the great work, Chick-fil-A! read more

I never understood the appeal of Chick-Fil-A. Eating Chick-Fil-A is like eating Domino's Pizza. You only eat it when you need a change from the regular, real, thing. Breaded, fried chicken should be crispy, and not the soggy stuff they sell. I think I like their waffle fries more than their chicken. Not a lot of places sell waffle fries. One thing to remember when coming to this location though, the queue here can get seriously long. You will be waiting for your food for a while. The store isn't that big. read more

Chick-fil-A - Chicken Strips and Waffle Fries. - Fast Food Near Me - Eatontown, New Jersey

There is a reason Chick-fil-a keeps moving up the list of most valuable fast food joints, despite only selling 6 days. There is a reason their line is always the longest in the food court. Their values are something they stick to, even the cashier knows them. The managers hold to them unswervingly and do everything they can to exceed all expectations. Free standing locations are Much better simply for services speed and he added customer service they offer in a non food court setting. I love their food, I could eat it everyday. And despite what their employees say, it's always MY pleasure. read more

This place is pretty good amongst the mall food competitors. I would give it a 4, if the prices weren't so high compared to other fast food joints. The chicken nuggets r a bit different than what you would expect vs. BK, Mcdonalds and wendy's but I love them. Less calories to boot. read more

Scary...bad...dirty...and tried to RIP me off on soda prices...I would never ever normally go to a place like this but I had 2 kids for the day and they wanted chicken nuggets I figured it was better then McDonald's...how wrong I was... read more

I came on Christmas Eve. Granted, I knew it would be busy, but it doesn't excuse gross food. I ordered chicken nuggets, fries and a shake. I've been a Chic-fil-A fan for years (seriously I love it) but I had to throw out the nuggets. They were soggy. They tasted and smelled charred and burnt. I gagged from the smell. The girls working were talking about their phones and walked over to order food from the place next door instead of taking care of the long line, meanwhile people way after me in line were getting their orders before me. read more

I came about a week ago and the staff is great! And food came out quick and fresh as i goulped it down really quick! No hate much love cfa monmouth mall! read more

The most unprofessional and incompetent group of workers. I have been there several times and not once has my order been correct and the staff disagrees with me when i ask if an item is correct. Do not care about your food and it shows. read more

Worst chick fil a ever. They have one person on register, took 35 mins to order, 25 mins for the food to come out. They ran out of half their menu. Terrible read more

Worst establishment ever! Waited 27 minutes for my order only to sit down and find that I was given the wrong order. Then I was told that I'd have to wait another "2 mins" for my grilled nuggets. I just asked for my money back. Never would come to this particular establishment again. read more