This was our first pit stop on our road trip to Seattle. They have those kiosks where you order from. My husband was not going to stand there and do that so he ordered separately at the counter from a real person. Myself and the children decided to move into the future and ordered at the kiosk. The key to any good fast food place is how busy they are. This place is busy. The food was fast and fresh. Its Oregon so the service was very nice. We sat inside and took up 3 tables. Lots of seating for everyone. I had the sugar free vanilla latte. I loved it. I am a McDonalds coffee fan and this was pretty good. The kids were happy with the Happy Meals and we had new toys to enjoy on the ride. This is a great pit stop location. read more

McDonald's - a car parked in front of a restaurant - Burgers Near Me - Springfield, Oregon

This place is absolutely horrible I ordered a dirty Dr Pepper and the lady gave me a cup and said just go get a Dr Pepper??? There very lazy and the place was disgusting would much rather go to the chic fil a right next to it read more

Drive through took over an hour and a half to get through AFTER we ordered. Employees were grumpy and rude. Not sure wtf is going on in there but I'm almost positive it doesn't take this long to make a frozen cheeseburger and some fries. Figure it out. read more

They park you no matter what you get. When you ask for special requests the don't accommodate.

Typical McDonald's drive-through nothing fancy. I did ask for two strawberry jam packets and they showed up on the receipt and on the screen when I ordered them, but funny thing is they were not in the bag when I got to my destination. I do give the kid at the counter, handing me my orange juice, big props for making sure the lids were completely closed. Breakfast was as they always are at McDonald's. read more

I am amazed by the front counter treating people like real people and also greeting everyone by saying have a "great" day, with a very warm smile to every single customer while I was waiting. read more

McDonald's - BEST CUSTOMER SERVICE! - Burgers Near Me - Springfield, Oregon

This is a clean well-maintained McDonald's. The staff is friendly and helpful and it has some nice interior pluses like cushion seats. The food was as expected for McDonald's. read more

Service was quick, and was able to get in and out with no problem. Only bad thing is you have to ask someone to let you in the restroom, but I guess that is a sign of the times. Food was typical Mickey D's fare, nothing to write home about. read more

What's up: We were at the Tesla chargers nearby and wanted to grab a quick bite to eat. This McDonald's was a short walk away among all the hotels nearby. Parking: Parking was plentiful. They have a drive-thru that was pretty busy. Environment: Walking in, the place was not too busy at the order counter. Restrooms are located towards the right of the building and near the tables with the rounds seats. We placed a mobile order and got our food shortly after. Tables were clean. What was ordered: - 10 piece Chicken Nuggets (yummy with sweet n sour sauce) Yay/Nay/Meh: Yay. Food was pretty standard. The place was clean and the crowd was not bad. It was convenient since the walk from the chargers was not too far. Credit cards are accepted. read more

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I d been going here for many years.. maybe 15 plus. Worked several times as I worked at Coburg became a morning spot for coffee and a sausage egg McMuffin. Many, many stops.. Years ago a curly haired kid started working the drive thru cashier spot. Always smiling , pleasant, if something was wrong, apologized and corrected it. Today I go thru the drive thru way early!! 5 am. A few hick ups. Oh yeah almost same order. Coffee, egg, sausage McMuffin and as a nod to my age-- an oatmeal! As the window employee pleasantly takes care of a hiccup who do I see over his shoulder but a curly haired adult dressed as a manager. Yep it's him. He is the shift manager !! Training the crew member at the windows to be a shift manager. That is exactly why I think McDonalds does an excellent job of training,, teaching and sometimes retention. In many ways he is an American success story! Work hard, be kind, show up, do the hard things!! One Big Note to McDonald's!! I bet the franchisee doesn't want to loose this guy!! I guarantee that the replacement shift manager will be awesome. McDonald's corporate!! Steal this guy!! Use them and give him authority as a training manager!! Support him!! Listen to him and loose a few who shouldn't work there!! Change your your poor reviews to positive reviews! He knows how! He can smile and say to customers First..we apologize Second.. you are right , we are wrong, let us take care of that!!! I'm betting he's good for a couple of review stars for every place he works with and trains!! read more

If you want a late night treat (I went for a McFlurry), you may also encounter the super sweet man taking your payment. Great service & very captivating. Also, the McFlurry was delicious. read more

Today was my son's birthday and we wanted to get some of the Minecraft toys and they wouldn't let us purchase them separately when every other McDonald's toy that they've ever sold in my entire life, they've allowed us to buy them separately. So when I asked the manager about it they were rude and still did not sell me any toy whatsoever. For those of us that do not consume fast food this isn't fair and I shouldn't have to buy a whole meal and throw it away just to get the toy. You're supposed to be making your customers happy. We left there not happy and empty-handed thanks a lot McDonald's! Absolutely ridiculous to gate keep a child's toy. You really bummed my son out on his birthday. read more

It's a McDonalds, what do you expect. Took a while for being fast food. Staff were nice though! Strange thing on floor too. read more

McDonald's - Burgers Near Me - Springfield, Oregon

Great service. The woman working at the counter was so kind and hospitable - not something you expect from a fast food restaurant, but a welcome change anyway. The place was clean and well kept and the food was delicious. A great place to stop on a road trip or to come regularly. read more

SLOW! Put a mobile order in, waited over 30 minutes for the order. Absolutely ridiculous. It's faster to go to a regular restaurant!

Even after repeating multiple times that we need only bun and bread they placed beef patties in the burger. When asked them that why didn't they remove it. Manager replied: you should eat beef as it should be ok. Me: it's against are religion to eat even egg. Manager: then that's your problem. Rude manager who thinks she can decide on my religion. read more

Have always had good experiences here and the manager Joshua excels in customer service!

i went to this mcdonalds at night and ordered a meal and when i got home i realized the order had more than one missing item. i immediately went back to see if they could refund or replace the missing item i brought the receipt and bag of food as is. The white girl with her "edges" laid who was working the window was the same girl who took my order originally. When i pulled up i explained the situation, now i used to work at a mcdonalds so i know that there is no issue to refund or replace a customers meal especially when it was the workers fault. Well this girl was incredibly rude and incompetent. she took the receipt and closed the window and when i came back she had told me that she remembers making that order and she won't replace anything because "she knew she made it right" when obviously she didn't! now why would i go back to a mcdonalds to scam them out of chicken nuggets that the corporation mass produces everyday?? i told her that the order was wrong and i'd like a refund and she SLAMMED the window in my face and walked away. I hope someone from this establishment reads this comment and does something about this. she frequently works night shifts and this is not the first time she has been rude and lazy. It's mcdonald's if you can't even do a simple job as that then u are doomed. If u are too lazy to get a order correct when you work night shift then you shouldn't be working there! barely any customers if any. there should be no reason for this imbecile to mess up a order that badly and then act rude and slam the window read more

firstly, the phone number doesn't work. tried multiple times and as a door dasher i had questions. secondly, the food is cold and unsalted. thirdly, there should be an alternative option for people who are making deliveries or have pick ups. 100% the worst mcdonald's in springfield/eugene. don't come here. read more

I got really grossed out to the point where I didn't even want to eat my food. The young man at the second window had long fingernails with dirt underneath, and was drooling on his face. read more

I've only been here a couple times and I've had good experiences. Sometimes they take a while but I've received hot food so I can't complain. Employees are friendly or just get to the point but never rude. read more

They were very organized and the food was perfect. The cookies were going to take another minute so they asked for my name and found me in the parking lot. Very friendly, thank you! read more

I ordered an egg McMuffin meal and sausage egg and cheese biscuit meal. I received two sausage meals that were both on muffins not biscuits. The receipt reflected the correct order but I received complete incorrect order. Plus, I was the only one at the counter placing an order. Why did it take 12 minutes to get the food? Also, the person who gave me the order forgot to give me the two coffees? How are these mistakes being made when nobody's even in the restaurant? Do I need to check my order before I leave the restaurant? This has happened to me before here. I am only complaining now. Not sure I'll be back to this McDonalds. CHECK YOUR ORDER BEFORE YOU LEAVE THE RESTAURANT! read more

Arch multiple times for one order on the delivery app which is never happened to me before and when are going through the drive-through a second time the manager said they cannot help me read more

Absolute dog shit i know what it's like working at McDonald's making everything fresh really though y'all lazy af to have us come through the drive through again with it barley being warm food and everything else was like that too then again we went and hey y'all got it right apparently idk i don't trust y'all mfs I'll trust myself in that because i have gone through that with a lot of orders like that being cook to order and pleasing the customers read more

I love McDonald's but the one on Gateway has the worst service. they always get my order wrong and they have also gotten my coworkers orders wrong multiple times. It's a running joke at work and we tell everyone else not to go there unless they want an incorrect order. Last week i ordered a med fry, a med drink and a cheeseburger ketchup only...pretty easy. they gave me the wrong size drink, a small fry and my cheeseburger had everything on it. Makes me wonder if they are even reading the tickets...Anyways I still love McDonald's but just not this one on Gateway! read more

Dude I literally found a BONE in my chicken nugget. I called and the lady was nice about it and apologized for it but how many other nuggets have bones in them? Don't let your kids eat any type of meat here! I watched the McDonald's documentary in high school and didn't believe in the stuff they were saying but wow! It's all FACTS. They grind their chicken with bones and this nugget just so happened to have a bone in it. I'm going vegan now. Lol read more

McDonald's - Bone in nugget - Burgers Near Me - Springfield, Oregon

Having access to this McDonalds as I transitioned out of jail and into a nearby hotel really helped. Classic Mickey D's. Tasty food and they had the 2 for $6 which was easy on the wallet during tougher than usual financial times read more

Worst mcDonad's fries I have ever had. Tasted microwaved. Will not be back. Burger was excellent though read more

McDonald's - Burgers Near Me - Springfield, Oregon

The restaurant was absolutely disgusting, no tables were clean the floor was dirty, the food had zero flavor we even found hairs in our food, the milkshake wasn't even the flavor we ordered, I ordered my food with a ranch and when I didn't get a ranch I went up to the front and the service was terrible they told me I had to pay for a sauce and that the lady "personally knew" she put one in their because she did it but there wasn't any ranch, there is nothing I can say that would be good about this place it's absolutely terrible. read more

Took forever, Cold food, no sauce for my nuggets. Why should I expect otherwise it's McDonald's I guess .

I ordered 4 mcchickens. And two medium fries and they took 35 minutes to gimmie that shit. There was nobody in line. This is bust down ridiculous read more

Placed a order online through the app to come in and pick up and they closed the lobby and wouldn't let me in. They were staring at me through the door and telling me something but I obviously couldn't hear them. I was getting super pissed because I had already paid & it was pouring down rain outside/snowing so I was getting soaked & it was cold. Finally after 5 mins later of knocking on the door and showing them my phone screen... they got a manager or someone to open the door so I could actually talk to someone and explain I have already ordered and paid... remind you while im already standing out here in the freaking cold rain. .. 10 mins later I finally got my order. Shouldn't have the option to come inside and pick up if the lobby is closed when we get there!!! Such bullshit. read more

Horrible customer service shift manager acts like she can't help you and calls other employees to help you but she's standing around plying on her phone . Then slam your food on the counter ?!! read more

Just had an order delivered from Grub Hub, and we were missing half our food. The 10-piece nugget had 7 nuggets in it and no sause. The frys were cold, and everything looked old . Like they just didn't want to cook more than what they had on the warmers. Called the store and spoke to a man claiming to be the manager. It sounded like he was on drugs and said he didn't care call grub hub and report it... It sounds like he is stealing food and knows it's gonna get paid from Grub Hub anyway...hopefully, this store really ups the quality of associates at this location. Man hates his job read more

the drive thru line took at least 40 mins not necessarily the employees fault but... that is a little ridiculous read more

McDonald's - Burgers Near Me - Springfield, Oregon

We rarely get food here, but breakfast cravings got the best of us. Had to use their app to order/pay for curbside which is fine however the app does not allow anyone except the phone user who ordered to 'check in', meaning that they have tracking on your phone. I could not check in for my husband when he arrived, kept saying I wasn't there. I realize this is an 'app's issue but after he showed them our order #- they brought it out- sealed nicely, clean presentation- got home, wrong order/food. So we had now open food in the house, cant return it. Double check your order at restaurant!! What we got was def not for us! Frustrating. And- the app still not recognizing we had picked up our order wouldnt let me give feedback. read more

I do the drive thru here frequently! Great inexpensive coffee ! One dollar for a large! If you get a burger here, you will be pleasantly surprised by how darn hot they are and fresh!! I wish they could go down the street and teach Carl's Jr. how to make hot sandwiches!! And the Carl's could show them a guacamole burger!! Win! Win! read more

Since when do they start charging 50 cents for a dipping sauce anytime i go through the drive through i never get charged again when requesting a dipping sauce but the one time i go inside the indian lady wants to charge me 50 cents? Skimp ass f*** read more

This McDonalds is currently a joke. The line of cars for the drive thru goes down the block and they move only 1 car every 10 minutes or more. They should bring back Ronald for this location; he'd make a great representative, since it seems like this location is run entirely by clowns. I get that the pandemic is still going strong, but most places have figured out their logistics by now to at least provide a modicum of service to their customers. This place hasn't seemed to be able to figure anything out in the past year. read more