The restaurant forces you to use kiosks rather than speak to staff. There is no option to print a receipt so you then have to call staff to the register. Overall zero personal service. I will not be back to a restaurant that cuts costs so extremely. read more

my shit was uncooked and put tomatos in my crunch wrap.. what if i was allergic hos. awful wth is wrong with yall read more

Taco Bell - Fast Food Near Me - Springfield, Oregon

Just had the WORST Taco Bell meal ever! The tacos were damp and mushy - may have been microwaved. Couldn't be picked up. The Gordita was literally glued to the wrapper as if microwaved! For 16.00! Never again!!! read more

Being a regular here, I should stick to the usual time I come here. Front employees (registers) seemed they didn't know what to do and were itching to leave. They were out of the well advertised and time limited Brisk Dragon Sparkling Tea (half of the reason I stopped by). When i asked about it, i simply got the response, "yeah we've been out", and nothing more. I found that pretty disappointing and a bit frustrating. The food came out quick and was somewhat(?) hot. I wish it was a tad bit warmer considering all the food i ordered was pretty hard and crispy. I ordersd the crispy chicken soft taco, the chicken inside wasn't too bad. But i could tell it was at the end of the batch. Then with my spicy potato soft tacos, yeah, i wish the potatoes were not extremely crispy where the ends are hard with more of the sauce that makes half of the taco. Will be giving them another chance, since I usually come at another time, and it's usually much better than this.. read more

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The food was sloppy and had "no" flavor!! Worst food I've had in years! Taco Bell "used" to be very good, not any more!! I will never eat there again!!! I don't know what kind of meat was in it, but it sure wasn't chicken!!! And the so called "cheese" tasted like flour with food coloring!!! read more

This place is sooo terrible they will sell you stuff they don't even have and then just give you a basic ground beef taco in place of your 5$ item without saying a single word. So not only was there no fillings in either of my quesadilla. Neither of my Doritos tacos were even warm and the two tacos that were supposed to be the shredded beef dipping tacos looks like two old add hard shell ground beef tacos Someone stepped on and then you call the store and the managers like yeah that's what we do read more

Taco Bell - "Shredded beef dipping tacos" - Fast Food Near Me - Springfield, Oregon

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We ordered two grilled cheese burritos with black beans on uber eats, my girlfriend doesn't eat meat and when we got our burritos they had meat in them! read more

Came here to eat and the card machine didn't work the cashier asked if we have cash, we didn't so he just gave us the drinks for free. But wouldn't get a manager or try a different card machine. Rude! read more

Every Sunday my husband orders takeout lunch for the family from here. He has been doing it for a while now and the food is mostly good. That being said it would be nice if the food was better marked once it was wrapped. It doesn't seem to be consistent and we end up unwrapping a lot of it to figure it out. My main point of contention is that every single time, there is something missing from the order! It wouldn't be so bad if it was rare but this is 99% of the time. My husband doesn't want to "make a stink" because he "doesn't want to hold up the line", or "it's a new kid", or "they were really busy today". As far as I am concerned, it's stealing. We paid for something and it wasn't provided. I am sure we are not the only ones that this happens to. read more

It's Taco Bell. It's not a 4 or 5 star dining experience. It's a minimum wage job in a fast food chain restaurant. I never expect anything stellar. I hadn't been to this location in quite a number of years, as I try to avoid fast food. But while I was out shopping, tacos just sounded good at the time. So off I went with my buddy, Matt. We came in and were greeted immediately. The woman who took our order did fine. Nothing in terms of going out of the way for customer service, but there were no complaints either. She was moderately friendly and it appeared she liked her job. The restaurant was pretty busy when we went in, and it wasn't really clean. I found this annoying when it's busy, because there aren't many tables to start with, and the ones available weren't exactly clean. It's like walking into a mall bathroom and having to find the least disgusting toilet to use. It felt like that in terms of needing to be cleaned. That was my big complaint about this restaurant. The food was fine. I mean, it's tacos. It's not exactly something you can fail at. It's not rocket science, the last time I checked. Was it good? Ehh, it was ok. Nothing wrong with it, it's just fast food. I've had worse experiences here and I've had better. I honestly try not to eat here, as I'm not a fan of fast food overall. Will I return? It'll be a while. Review 152 of 2017. read more

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My sister and I love Taco Bell when they had salads. But no more. They shortened the menu. We went to a store near the mall on Gateway. The tacos were salty. We wondered why. The meat gave her and I terrible Montezuma's revenge. We were miserable. It must be the sauce the meat (if you find it) cooked. Too much of the seasoning, I guess. Anyway, depends on the TB you go to. Some are great, like Barger Road. read more

Ingredients missing. Employees who don't give a crap about their job. Incorrect order with missing items. You want these things, you should go here! read more

Taco Bell - Fast Food Near Me - Springfield, Oregon

Worst service ever and incredibly rude. Completely unhelpful to my husband who experienced a glitch with the mobile app regarding saved customized items, all while I was in the hospital with complications from just having our son a few days prior. He ordered nachos and they had no cheese on them. Staff basically told him too bad. He couldn't fix his order, he couldn't buy cheese...nothing. They finally added some cheese (a whole 30 cents) to his food, after being complete jerks and him asking to speak to a manager. He is a calm guy and he came back to my room very upset and disgusted with how he was treated. He has dietary restrictions that are a medical necessity and just wanted shredded cheese on his nachos rather than nacho cheese. It's not even about the food as much as it is the complete lack of customer service and extreme rudeness. Our family was going through a hard time and this was just kind of like salt on the wound. He visited this location on 11-10-23 at 7:28 pm. read more

Now I usually avoid the run for the boarder place at all costs along with McD's, but the other night it was about 2:00 am and we were on our way home and my guy was starving so he decided to stop in here. I don't know the menu well since I don't come here often, but I decided on one of the rice bowls with lettuce, and held off on their sauce. I think the meat was the steak. Anyhow my point to my review is with in a half hour I was throwing up until about 4:30 in the morning! My guy was fine, so it had to have been the steak, or lettuce! It is no wonder I hate places like these! It is not much more to go and get real food made for you some where else, that won't make you question weather or not you are going to get sick or not! read more

I was going to a nearby store for Curb Side Pickup, and decided to pick up lunch at Taco Bell on Gateway Street. Before I left home, I thought I went to their web site to select what I wanted and prices. I don't have much money and stretch it as much as possible. Anyway, I went into the drive-thru and placed my order. I complained that the prices were not the same as online prices. Rather than $1.00 tacos, they were $1.29. Rather than $1.99 burrito, it was $2.19. Overall, I was charged about 22% more than what I was expecting. $4.99 became $6.06 Food was AOK, you get what you pay for. Just BEWARE that this Taco Bell does NOT have sale prices as posted online. read more

These people who work there just don't care. Not even enough to even get the order right let alone make sure the food is warm. 3 chalupas orders in a row gave me cold food that was not edible. I will never be back. Ever. The store is a joke. read more

The fastest taco Bell drive-thru in the Eugene Springfield area. Always clean organized and staffed well. My food is always accurate and the employees actually show that they care about helping read more

I just visited the Taco Bell on 4/3/22 and our family always has a very complicated order!! The gal at the window was so quick at understanding and the food was ready as quick as we got up to the window even though it was a tricky order!! Thank you guys so much! read more

Writing to temper Jennifer C's review. I've been going to this Taco Bell since 2001 and feel that there's nothing wrong with it. I give it 4 stars for the fact that they retain their employees, which I feel is a strong indicator that everything is pretty squared away. I know of two employees who have been there at least 5 years :-( I should give them a Christmas card. It's a Taco Bell - You know what they sell. read more

Lol why review this place? It's Taco Bell! The food is cheap and tastes good, combine those two and it's - spoiler - bad for you! ...Enjoy! read more

Been here a few times and I have had good experiences ever time. I got the Taco Twelve Pack and ate ten of the tacos, gave one away and the other just went missing. Adding sauce is expensive but I still do it. I added Creamy Jalapeño to the lot of tacos, worth. read more

I will run to this border! Oh how I love Taco Bell and their cheap food. Meal deals rock my world. While attending the Uof O I ate here on a regular basis. Trip to Target followed by a meal at the Bell, you cannot get much better. It has a good, convenient location right off the I-5 Gateway exit, so if you are passing through it is an easy off and back on the road. read more

I would probably give no stars but there's no option for that. I have given this taco bell far to many attempts. Drive thru takes forever, food is almost never adequate. If you try to go back to have something fixed they treat you like your just trying to get free stuff. I would rather drive clear across town just to go to a different taco bell. read more

Taco Bell - Fast Food Near Me - Springfield, Oregon

Stopped here many times over the last three years and have never had any issues with this Taco Bell. Foods always right and always fresh so it's 4 stars in my book; 5 is only for places that go above and beyond basic service read more

My boyfriend and I walked in at 9:40pm and we were looking at the menu and this guy at the register (I know his name but I'll just say it started with a T) was being an a**hole. He was like "you have twenty minutes before we close so you should probably hurry up and order....." We continue to look at the menu Guy: "times up sorry we are closed" I just looked at him like wtf are you actually being serious right now.. Kept making stupid comments like "I know you know what you want, probably going to order the same thing you got last time.. which was probably like two weeks ago. So you should know" RUSHING US. Anyways, we ordered and he was like "so now we close in like 15 minutes, so you better hurry up and gobble that food down because when it's ten I'm kicking you out and I don't care if you aren't done" I was so annoyed... he kept doing this to customers that were coming in and making sure they knew they were about to close and they needed to hurry up and order. He also at one point completely ignored a customer and blew air into his gloves and then went to clean a bathroom. A coworker went to get him out and told him he needed to get back to the register, he started yelling at his coworker and then finally came back. He shouldn't work there if he's going to be a jerk and not work. Also he didn't wash his hands when he came back. He blew into the gloves. I want to point out that everyone else was hard at work in the back and drive thru. read more

This is the slowest Taco Bell I've ever seen half an hour to go down there and order two chalupas and get through the drive-thru. I've hit this one a few times late and it always very slow. Don't bother going into the lobby, I heard the manager one night yell to ignore the people there and focus on the drive-thru and waited so long on one occasion that I ended up asking for a refund. Plenty of far better options in the area. Also check your order, how Wonder occasion they tried to hand me an empty bag and items have often been forgotten. read more

I'm giving only two stars because of the long waits in the drive through and undercooked food I've received. I won't even go into the clean and sanitation part. Simply, management needs to step up their game and hire more staff and better train them. That's if they want to keep customers happy, safe, and if they want to increase their sales. read more

It's not terrible food or service but could always be better. This location in particular has a tendency of leaving parts of your order behind, I can't even keep count of how many times I've had to go right back to get things that I ordered and paid for but didn't get after I had already gotten home. ALWAYS check your bag read more

Every time I go here they mess up my order, when I order chicken I get beef (beef makes me sick) or I order no tomatoes and they add tomatoes. Every. Time. I've tried the drive through and going in, and it's always messed up. Wouldn't recommend this location. read more

I never did think much of taco bell food, but it's a cheap tasty snack so I ate it sometimes. Then I got a horrible case of food poisoning after eating a taco & nachos from there (Gateway location). So now I just think Taco Bell is gross and would never recommend eating that stuff. I also heard they use tripe for their taco meat. If I want Mexican fast food I go for one of those little Burrito Taquieras. read more

i really do love taco bell. the food and the kind people. but, i get very upset when i am asked if i want sauce with my order and say yes but there be no sauce in my bag. this has happened the last several times, and i just want to bring this to attention because taco bell is only elite if the sauce is on the product. and it is not good to offer something that was not asked for and not include it in the order. read more

Great food, love this taco bell! The night crew always forgets something on my order, but I usually do order a lot... The crew during the day amazingly gets it right most of the time!! read more

Please not this is not for taco bell in general but for this location. How many things could go wrong with one to-go order on Friday night? 1. Wrong order ringed, its ok they charged me right (not really)/ 2. Rice in Chicken burrito was hard as plastic, not kidding it literally was. Finally decided to take the order back. Manager offered me money back, really no really? I am driving back to get my 8.33$ back. NOOOOOOO A sorry would have been better but she showed me attitude after returning my money. Please enjoy taco bell food just not this location. read more

There was very little meat in the crunch wrap and tacos. They have gone way down hill.

Get some dinner and make sure to fill up on gas before going, cuz you'll prolly be hungry and out of gas by the time you get outta the drive thru. Real talk. read more

As far as Taco Bell's go, this is one of the worst in the area. Food is always thrown together with a lack of care and in some cases ingredients. it also is somewhat bothersome that the prices at this location are higher than others. If you really have a craving taco bell, I'd jump on the beltline and hit the one on Coburg and Chad. Its still taco bell but its a whole lot better and cheaper. read more

Would have given less than 1 star if I could have. Service was horrible. Went thru the drive thru and placed order. I didn't look at my order until I got home. I ordered a power bowl with no beans or rice. When I looked all it had was a little meat, covered with some sauce with guacamole slapped on top. That was it. No lettuce or anything it should ah e come with. When I drove all the way to the restaurant, the cook in the back was just laughing about it. He spoke Spanish so did t know what he was saying. The entire time he was making the new one he was laughing about it. When he was finally done it was still wrong. When I told the cashier, she told him and he was rude and said it was not wrong. I told her I didn't have time to argue and left. Will never go back there again and would not recommend it to anyone else. Taco Bell on Gateway one sprongdiled, Oregon deserves less than one star in my book. read more

What really bothered me most about my visit to taco bell was the food. Going to a fast food restaurant you're obviously guaranteed mediocre service with decent food. But to say my food was at least "decent" was an understatement. Don't let this fast food chain fool you, they may seem like a Mexican restaurant, but I assure you that this is not "Authentic" Mexican food. read more