When I leave a review I do my best to be impartial. I also try to give the establishment a few chances. Since I have been here a bunch (at least 8 check-ins this year), I feel I can give my .02 on it.
First let me start with some good. They rebuilt the place last year/earlier this year. It has an indoor play place for kids. This is good! The parking lot is overall bigger, which is also good. The drive-thru is wider and easier to navigate. However the little road going up to McD's and the turn-in has some issues (bumpy). It is also one-way only. Visitor's PLEASE PAY ATTENTION TO ROAD SIGNS!!!
They have longer hours too. I am not sure about when they close inside, but they have 2 drive-thru stations and both are open most of the time. Late at night, they may close one down. These are pluses.
Now onto the things that need work.
#1 Hearing/Listening skills of the people taking the order. I ask questions, I don't just 'give an order'. LISTEN! I also know we are a bilingual country, but I'm not as cultured as I'd like to be. My 1st language is English, most in the US are similar. So being able to understand English is likely important for most jobs, even if it is not your 1st language.
#2 Taking out the trash regularly. There use to be a trash bin in the drive-thru. It would go DAYS without being cleaned out. It was disgusting. I liked the convenience of throwing stuff away like wrappers, but I wouldn't if it was filled. It is no longer in drive through. There are 2 trash cans by the front door though.
#3 Charging for condiments and how you make the food. I get charging for extra condiments. It is a business and they look at the bottom line. However, then TEACH your line cooks how to make a sandwich. I like to get the hot n spicy McChicken. I usually say 'no lettuce'. Do not put 'too much' mayo, but don't skimp either. Some on both sides is just fine. Same with other sandwiches. Have you ever eaten a Big Mac and there is hardly any big mac sauce? Annoying isn't it? As a manager, this is what I tell my people. Make it like it was for YOU or YOU were going to eat it. Effort people, effort.
#4 The overkill with napkins. With California trying to make (or already has?) a law 'banning' straws....can we at least be aware of the overkill of passing out napkins??? I mean come on establishments! From BK to Wendy's to Starbucks to DQ to Chick-fil-A to Taco Bell to Mc D's....it doesn't matter who...they ALL give like 10-20 each time!!! You want to talk about waste? There is some serious waste! I encourage people to start saying "NO NAPKINS PLEASE!" or "ONE NAPKIN ONLY PLEASE!" I was told in other countries (not sure where but eastern parts of the world) they frown upon people using napkins. They do not give them out. Perhaps we should learn something from this too.
#5 Getting orders correct. There should be a person whose job is to check each bag, each order, each sandwich. People have allergies. People pay for things to be 'done their way'. Whether it is no lettuce, no onions, no pickle, no tomato, no specific condiment, etc... MAKE SURE IT IS ACCURATE!
#6 Up-charge for drinks. Now let me first say, I get the cost of doing business. I live, breath and eat business daily. It's my job and I am very good at my job. Starbucks charges .60 typically for replacing the milk with Soy, Coconut or Almond milk. It costs more, therefore the cost is passed to the customer. However, McDonald's only charges $1 for a soda. doesn't matter the size. That is right folks, drink a Pepsi for a buck all day long! ICK!!!! However, if you purchase a milk (I prefer Chocolate) or an orange juice, expect an up-charge. Today, I was charged $1.79 for a large orange juice. HOLY MOLY!!! Yeah, I'm a bit annoyed. Let me get this straight, it is 'cheaper' to be unhealthy and eat unhealthy? Cause they also charge for tomato's added to your sandwich. Not pickles though. Fruits and vegetables cost more and more. Healthy food should NOT be so expensive!!!!!!!
#7 The Sausage Egg McMuffin meal is less (by .50) than the Egg McMuffin meal. It costs $5.49 for the Sausage and Egg meal, but $5.99 for only the Egg McMuffin (has ham on it?) meal. When I asked at the window, they told me that the Sausage meal is on sale....really? for the last 6 months? I still call BS. Meat typically costs more, so what gives? If the Sausage Egg meal is $5.49, than the Egg meal should be $4.99, NOT $5.99!!! I'm guessing someone screwed up and no one wants to go fix it. The drive-thru board has had other errors on it before.
There is a gentleman who works there, I cannot recall his name at the moment. He tries very hard to make things accurate. I wish he was made manager, I have a feeling things would be run more accurate there. I give this establishment 2.5 stars. They did great on the new remodel. I love the play place for the kids, they even have mobile ordering and remote ordering stations. However, still errors that need addressing. read more