I swear to god I just waited in line for over an hour with only about 5 cars in front of me as if it was a Disneyland ride. 3 am and they just do not care and act like we don't have lives or things to do with our time. Fire the whole staff please and rehire. This is ridiculous. read more

I honestly don't understand this place. I order the simplest thing on the menu nearly every time I go. Well, second simplest maybe. . . A cheeseburger. . . and they somehow they mess it up in the absolute most baffling way possible. This place is mad convenient for me since it's like literally across the street. It should be the best place to go for quick crappy food, but it is more convenient, faster, and cheaper to get in my car and drive to the Farmer Boys down the street than deal with this place. They would honestly get my business 10 times as much as they did if they were in any way competent. If this was the first time something like this had happened, I'd understand. It's not though. Last year I waited 20 minutes in my car for 2 simple breakfast sandwiches ordered straight off the menu. When I was tired of waiting I went inside to figure out what was going on. They had apparently lost my order and put it in again. I waited another fifteen minutes to get handed a bag. Got to my car and my S.O. had just gotten food from the girl who'd walked it out. We checked both bags and neither had what we ordered in it. It was -- like everything I've dealt with at this place when I try to go back every three months or so -- the most confusing and infuriating thing that has ever happened to me at a fast food restaurant, well, before today. I've never gotten food at the window in the drive through here, like they make me go wait in a parking spot and bring it out. I don't know if that's common at McDonald's everywhere now, but it is like this here even late at night when there's only a few people in the drive through. It wouldn't be so bad, but they're doing it to everyone. So the 30 or 40 seconds it takes for their employee to bring out each person's food to them starts extending other guests wait times by more and more, and takes someone off the line that could be helping to put together food faster. I think it slows them down way too much, and that they're doing it to beat some corporate customer service algorithm based on how long people wait in the drive through line, but it's actually making their customer service much much worse. So I've started only going inside of the restaurant to order now, even if I'm driving. Strangely, this feels more convenient, even if it's not, and when it feels like a madhouse in there most times I go in. Guests going behind the counter to grab sauces, every table needing a wipe down, and people constantly complaining to the staff that their orders are wrong are the most common things I've seen. Today was the last time I'll go though, and it's for, again, the most baffling thing ever. There was NO meat on my cheeseburger. You know that item that literally is part of the name of the item. Yeah. . . it just wasn't there. It's just unacceptable, and weird. I'm not asking for weird variations on my meal. I'm not asking to replace ketchup for ranch, or for them to create some strange mashup of meats named after something you'd find on a website you don't tell your wife you know about, or some other dumb thing some people would be upset about when writing a one star review. I just want a cheeseburger. The one thing they have been selling since they first opened in the 40's or 50's or whatever. It's FIVE simple ingredients on a bun, meat being the most prominent and necessary of them to make it a cheeseBURGER. Forgot the pickles, that sucks, no biggie, I got some. Forgot Ketchup? I got that too. Forget the cheese, well, that stinks, but it's at least a burger still. Forget the meat? Well now you've given me something that isn't even a thing. It's a ketchup sandwich with cheese. Did some vegetarian get dragged to Mickey Ds and think, I don't want a salad, I want a ketchup sandwich? Was this some picky four-year-old's idea of a meal? Is there a new diet that says you'll lose weight by avoiding protein and only consuming carbs, dairy, and pickled vegetables? Why is there no MEAT on this burger? Why are you so close and so bad!? Why do I keep assuming things will be adequate by fast food standards the next time I go when they have never, ever lived up to even those lowered expectations? So yeah. Avoid this place if you can. Go hit up something else in the area, or check to make sure you got the meat you ordered on the bread it comes with before you walk back to your apartment only to find out you got a ketchup sandwich. read more

McDonald's - How does a cheeseburger get out with no meat? - Fast Food Near Me - Riverside, California

So slow. Drive thru and curbside takes 20-30 minutes. They always say they are unstaffed

It's 100 degrees here in riverside midday don't come to this McDonalds if your craving some ice cream ! Aside from the long wait we get to the ordering window to order our McFlurrys and they said they do not have ice cream instantly I asked is it that you don't have ice cream or you guys haven't cleaned the machine, the guy taking our order laughs and says we haven't cleaned the machine sorry .. you can never go to mcdonalds no more for an ice cream might as well take them off your menu if your employees are to lazy to do a simple task . read more

0 starts. Actually-57893 stars. These people never listen when asked to please provide the decency of just service hot food.

This McDonald's hands out counterfeit money do not spend your money here and expect to get your actual real money back! I REPEAT THIS MCDONALDS GIVES CHANGE BACK WITH COUNTERFEIT MONEY!!!!!!!!! NOT REAL MONEY! My husband literally went there one night New Year's Eve and got change back for $100; then the next day went to wingstop and found out the $50 bill that was given to him by McDonald's employees was counterfeit and not a real $50 bill he then went back to the McDonald's to let them know and they kept the fake $50 bill and told him that they would escalate it they never did they never pass it on at all we had to speak to higher ups after three days of no one getting back to him and The lady by the name of Linda had the nerve to say that they will not be giving him the $50 back at all not only did they keep the fake one that they gave to us they also are lying and saying that they can't find the time available in the camera footage in which he was given a fake counterfeit $50 bill by one of their employees through the drive-through! THEY DO NOT GIVE REAL MONEY BACK! And on top of all that in the past they don't cook their chicken nuggets all the way and they allow their employees to talk to customers the way they please I stopped going to this McDonald's literally about a year ago because of one of the employees cussing me out so I refuse to go back my husband decided to take a chance and go to them because they were close to our house so we went there for the first time and this is what happens! read more

The absolute worst McDonalds, that I have ever been to. Customer service is non existent. I live very close to this store and had high hopes. In the beginning it was really great. Excellent cooks, excellent service, and people that worked there, really cared. Fast forward and it's seems like none of them want to be there, and absolutely none of them, from management on down, care about the customers. These are the same employees that seem to think they are worth $20 per hour. Not even the manager of this store is even worth $10 per hour. What a joke all of the employees at this McDonalds are! If you think you deserve more money, then do something that makes you worth more money. read more

If you want to wait in line for over 20 minutes for some cold burgers that are still not made how you wanted, go no further than this sad excuse of a restaurant. I don't know what's going on back there in the kitchen, but they need to get on it. Worst service I ever had was last Saturday. I'm never going back there again. read more

I went to McDonalds tonight to feed my family of 3. I am a single mother and am struggling with bills. You might say, "with the amount of money you spent on mcdonald's, you could've made your children a healthy meal". Well, my kids wanted it and i love them so screw you. Anyways. I order 19 ranches, 6 salt and peppers, 5 creamers, 10 honeys, 5 honey mustard, 4 butters, and 10 syrups. I received 2 ranches, 1 honey mustard, and 1 salt and one pepper. As a single mother, I rely on the free condiments to get through the week when money is tight. Regarding the order, I ordered a happy meal for my 6 year old who is struggling with the flu and loves onions. I know it's silly, but she was so thrilled when I told her I ordered extra onions. When I received her order, there were no onions at all. There was one pickle on the burger. I had to come home with a grubby burger and explain that i was couldn't do anything about it. When we ordered the happy meal, I got the extra fries instead of apple slices. I was hoping I could have a little something since it was the same price and I wanted a treat. When I looked in the bag, there was nothing. No apples, no extra fries. How do I tell my kids that we can't have syrup with our mini pancakes tomorrow? How we can't have honey and creamer in our tea? I feel silly writing this, but it's hard when you can't do things that make your day a little brighter because the employees are angry. My son liked the big mac though. 2 stars. read more

Every single time I go into this place it takes 10 minutes or more to get one drink and one order of fries today they didn't have the menu boards up they wanted everybody to use the kiosk even if you're paying cash because they didn't want to be cashiers in the front while they sat over on the sideline tried it about what they were going to do when they got off work what they did for the weekend leaning against the counters and didn't care about the customers or making them feel welcomed they never do. It's painful to watch this business that used to have a high reputation the name McDonald's but this location always always let you down makes you wait at least 10 to 15 minutes for one order in the lobby and it's really sad because they have no concept of customer service skills . Turning off the menu board forcing people to use the kiosk even if they don't want to even though you're going to take my cash anyways at the register. The management doesn't even care about guest service about how they look to the other side of the counter . read more

Love the McDonald's app! Always use the app for lunch, breakfast Spicy chicken sandwich was pretty good . read more

Very upset. I ordered a coffee and they literally did not even fill it up half way and it is the wrong item. read more

McDonald's - Fast Food Near Me - Riverside, California

I went there for the first time today and got the WORST service from any McDonalds. That's saying a lot! After waiting at least 10 mins, The girl brought our food to us at the drive thru waiting area, we asked her if there was ketchup in the bag, she rolled her eyes and shrugged her shoulders and said "how do I know?" Well, we asked her to bring us some ketchup, and get our drink fixed because they gave us the wrong drink at the window. Another 10 mins later she comes back with her crappy attitude, and quickly hands us the ketchup and drink and split immediately. Well the drink was wrong drink, AGAIN. We just left, and I called to complain, they eemed unphased. After reading these comments I know why. Also, the drink should of been diet dr.pepper, we have a diabetic, and 1st time it was regular Dr Pepper, the 2nd time...regular coke. Thanks for trying to send us to the hospital. read more

French fries and the big mac are delicious.Service is okay when I go some cashiers are kind some are not.

The food is pretty good but they are not organized one time I went there and when I got my food I had to pay it but no they just gave me the wrong order and just let me go so the next person behind me had to pay I mean it was pretty nice but still they are so unorganized and the service no pretty bad to be honest they take a long time read more

Disgusting. Bit into egg shells in my egg McMuffin. Unfortunately, I'd finished most of the sandwich and then crunch down and find bits of shell. What do they do? Offer you another sandwich. Ick. Or I can come back another time and get a free meal (don't live anywhere near) and who would return after that?? If someone eats egg shell, the least you can do is refund their breakfast. So gross. read more

I'm handicap, so I sent my daughter to grab me lunch. She came back with this and left immediately for her planned day. I called her to ask if she had eaten some of my fries on the way home and she said no. They ask if you want to upgrade to a medium or large. When you say large, why do they give you a large container and fill it to the medium level??? I can't even go back to complain. Not right Mc Donald's. Fix it. I'm not happy. read more

McDonald's - Fast Food Near Me - Riverside, California

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No good customer service manager basically told me sorry we screwed up you're order it is what it is

It was a decent and friendly place would love to go again great customer service and amazing workers

Worst, been there 5 times had to park a the grill Parking, never have gotten my order at the drive Up window. And the biscuit was hard not soft. Really need to go to Farmer Boys . 3 block away. read more

I've put up with a lot of shit from this McDonald's over the past few years, waiting in line for over 25 mins for 20 McNuggets only to get 10, my order being completely forgotten to be made, etc anything you'd expect from a shit McDonalds. But when it's late at night and you got munchies the options are limited so I kept coming back. Today however, was the last straw. I waited 30 mins for 2 McChickens and some fries. I was told at the order window that the fries had to be made so I was to roll to the front and wait, so I thought "well at least I'm getting fresh fries." 15 mins later I get my order. WORST FRIES EVER ON MY LIFE NO CAP I wouldn't even give these to people in prison, these fries were so hard you could shank a bitch with them. I shake it off and try to look at the bright side of my McChicken. First bite in I can tell they fried the patty in what must have been oldest oil reserve on this planet, but I'm hungry as fuck so I keep going. Half way through the McChicken I instinctively grab the bag and yak violently into the trash they call food. This is longer an issue of bad service it's a health issue, and for a McDonald's? That's fucking impressive. I won't be going to any McDonalds for a while and I won't be coming back to this one ever. If your a lazy UCR student and got munchies, do yourself a favor and just go to the shitty Jack in The Box with the cracked out homeless people. read more

Calling this place "trash" is an understatement. Got to the drive thru around 2:20am and it's currently 3:16am and they still haven't prepared my order because in the 1 hour line, MY order and only MY order was messed up. Not even an apology nor some type of compensation. Work on your customer service and punctuality before making small talk with customers. Completely unacceptable. read more

Well, it has been some time since I stopped by. So I walked over there at lunch today. The temperature inside is still absurdly low, not really suitable for mammals lacking a lot of fur. I suppose if you really like hanging out after your meal, the plus is that the ice in your drink won't melt. The service counter remains tiny, inadequate for the size of the restaurant. A bunch of people were standing in line -- maybe -- I really couldn't tell. So I used the automated kiosk, which I fundamentally don't care for anyway. This was going OK, until I got to a screen that asked me to enter the number on my "tent table." That would be McSpeak for the number you take so they can bring you your food when you eat in. At least I think that is what a tent table is, since there were no tent tables next to the kiosk. Or the other kiosks. Nor did anybody inside seem to have a tent table. I was never able to actually lay eyes on one. And if you can't enter the number of your unavailable tent table, you can't advance through the kiosk menu and pay and order your food. You can try skipping it, but the machine won't accept that. I tried several times but hit the same electronic roadblock. I cancelled the order, walked down the street to Farmer Boys, and had a much better hamburger that I could actually order. read more

terrible service. the drive through line takes literally forever. placed an order through the app with hopes of just picking up quickly. took 30 minutes just to get to speaker and even then had to wait to even give my code. read more

This is the worse one. There food is always cold, every time I go there...missing order...no one seem to know what's going on in there...the only thing they get right is taking your money read more

It's currently been 45 minutes and I'm stuck in the drive they said the system went down ?? Who tf is the manager and where is the team that prevents this type of sh* from happening f* now I'm going to be late to work omgggg omg NEVERR AGAIN read more

McDonald's - Long a** drive thru ( the system is down) - Fast Food Near Me - Riverside, California

DAVINA is so unprofessional. Literally had an attitude the whole order and didn't let me finish. DAVINA made me feel so uncomfortable about eating at this McDonald's after she TOLD me to go somewhere else if I don't like her attitude. I was given a big mac like this and it's so disappointing because IF YOU DONT LIKE WERE YOU WORK THEN DONT WORK THERE. I talked to corporate and got my money back but that's not the issue the issue is horrible customer service . read more

McDonald's - Fast Food Near Me - Riverside, California

This is worst Mc Donald's ever!! They always mess up my order, don't know what my order is at the window, or always have an attitude. I asked a girl for half and half and she said they didn't care half and half but the girl behind her told her they did. Also I asked for a bacon egg and cheese and the wrapper said bacon egg and cheese but when I open it was Sausage!!!! It's a point where I have to ask them to repeat my order but they still manage to mess up my order. read more

came to the drive thru only for them to tell me that it's cash only. got here at 1:46am, it's currently 2:20am. A whole ass hour is about to pass and they've gotten through around 4 cars. I feel bad for the cars that don't have cash on them because there's no way out read more

McDonald's - 35 minute wait in line to get up to here from the order window at 2:19am - Fast Food Near Me - Riverside, California

I got an order at around 1:25 am on Friday 24th, I am providing this information so the managers know who was working and can correct them. First of all, the fries were so stale way too crispy and seemed old and just nasty. I love McDonald's fries but this was not it. My partner got a bacon quarter pounder and the bacon in it was raw and smelled spoiled. Get your cooks right. NASTY read more

I don't know what happened to this location. I thought it was just an off day so I went 2 other times and the same results. Food is old and cold. Long lines (which is normal for McDonald's) but the quality of the food is terrible. I will definitely be taking extra time to go to the one on university. Very disappointed read more

They can't follow simple instructions and the food is always cold. Must be managed by insufficient and immature staff.

Went to mc Donald's got the chicken sandwich but seem mayo sandwich they add so much mayo I couldn't eat it Fries were cold never trying mc Donald's again read more

Accepted my mobile order and when I showed up they said computers were down. I said I'm sorry but I Dont have Cash bc I ordered on my phone as they said too bad. Madem go to an atm and no apology just bad attitude read more

if I could rate this place a 0 I would this is the worst experience I've had in fast food the manager was rude she had no hat or hair net on and her hair was all over the place she came up to me and said "what are you still waiting for ,do you want a cookie" being sarcastic read more

Wendy, the manager, was very indifferent and unapologetic that I found a cherry pit in a pie from her location. In fact, she said that it wasn't her fault. Rude! I explained to her that luckily it caused no damage because I caught it in time. She only offered to reimburse me for the pie. I was a little disappointed because I had read reviews about customers receiving a years worth of free burgers... let alone that if it had cracked a tooth and caused damage, there would be a lawsuit involved. I didn't want all that. Just a reasonable concession offered, would have be fair. I am a local college student and told her that I patronize her restaurant 3 to 4 times per month. Furthermore, while speaking with her, two other customers approached to complain about their meals being made incorrectly. So, I said to Wendy, "Wow, you have alot of problems at this location." She agreed. Since I persisted, she agreed to reimburse my full meal (that included the 2 pies and a cheeseburger) and one additional meal at a later date. This event (at best)warranted this poor yelp review. I kept the cherry pit, the box, and the receipt... Very very dissatisfied in their customer service. Trust lost. read more

McDonald's - A cherry pit that I almost bit down on in a cherry/ cream pie. As you can see, I was on my last bite before I discovered it. - Fast Food Near Me - Riverside, California

I just moved in the area and decided to try the new chicken sandwich. I warn everyone DONT do it. Mine was so dried out and nasty on top of a bun with nothing on it. When I called the location I spoke with the assistant manager Maria who came up with excuses about the oil needed to be changed and that was why it was so dark in color even though I never said anything about color. As Maria kept interrupting me my daughter ended up taking the phone and forcing Maria to stop interrupting. She kept trying to set us up with free food and finally we were able to let her know we didn't want food we just wanted them to know so they would not serve someone else that nastiness. Just on the principal of being treated rudely we will never order from them again. Even though we just live in walking distance. So sad read more

Girl at drive thru window gave us the wrong bag even though I told her we only have# 1 big Mac combo with med sprit and med fries 1 spicy mcchicken plain and a mcdouble but gave me 2 big Mac, filet of fish large fries and a small fry. When I go back to get right order they wanted the bag of food back and offered nothing for the mistake poor customer service read more

i'll order like two things only and always get told to pull over and i sit up there waiting for my one cheeseburger and one mcchicken while families of 5+ who were behind me get their three bags of food right from the window and drive off. happens every single time. read more

Worst Mcdonalds I've ever been to. It's sad because most fast food chains in Riverside just suck. You would think all Mcdonalds are the same but really isn't. I've never gotten good fries from this location and I go shamefully about once a week. The packaging for burgers is sloppy, and about half the time my order is missing items. read more