30 minute wait for two drinks? Unbelievable. Worst McDonald's wait ever. Management is to blame.

You walk into this McDonald's, you're getting the standard dolans experience plus so much more. The facility is clean, the food was well prepared and the staff was fast with my order. You get what you pay for. If you want gourmet food and a fine dining experience, pay a fine dining price; get the quarter pounder, super size it and get some desserts. If you're on a budget like me you'll like the value menu and coupons. I can get full off the dollar menu. I taste the value of my 3 dollars. Yeah you might be bothered by the other families but we are all a community. Great job guys! read more

McDonald's - Burgers Near Me - Reno, Nevada

WTF! U mess up my order, I have to come back 5hru drive thru. Its a 224 am. This is pisspoor customer service and how dumb are the employees. I'm going to come back for hot fries to wait for them and eat them with a cold burger? For $13.75? Hell no ONLY REASON IM HERE CAUSE ITS THE ONLY DRIVE THRU OPEN! DUMBSHITS read more

Well, it's McD's... What can you really say? The restaurant is clean and pretty well maintained. The staff are friendly. My fries were freshly fried and my nuggets too. They have all kinds of promos going on, $5 for 2 nuggets, 2 for $4 sausage mc muffin with egg sandwiches, $1 any size fountain drink or drip coffee. Breakfast is served all day. You may find some crumbs on the table tops but it's nothing a single swipe of your napkin can't handle. read more

McDonald's - Coupons - Burgers Near Me - Reno, Nevada

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The staff at this location have ZERO will to provide a quality meal or experience. The girl taking my order in the drive-thru tonight answered "What do you want?" over the intercom, which was a step up from the last time I was there (Yes, I frequent McDonalds) and the guy just says "Yeah..? Go ahead.." She kept rushing me and after every item I said she'd offer me my total. Like chillllllll chick!! Sooo rude but whatever. You just try to stay semi pleasant because I seriously think they would spit in my food if I challenged them in any way. I'm telling you, they have attitude and aren't afraid to show it. If you ever go after 7pm/8pm the ice cream machine is broken so don't even ask. My guess is they just don't want to have to clean it after.. This was the second time I went there and got drinks with NO ice in them. The first time I asked if I could get ice in my drinks she told me they were out.. Like what?!? Out of ice?? Tonight the gal gave me ice after I asked, but not before yelling at that staff that they "can't leave her hanging." I watched the younger girl behind her with space buns, just roll her eyes. Nice. The orders are ALWAYS incorrect. You're allergic to pickles..? Tough, because you're gettin them. She read my order back to me tonight and goes "No onion.." I said "No I am sorry, onion is fine just no pickle please." She irritated-ly goes , "Ok I'll fix it.." Got home to find no onion and loads of pickles. SO frustrating!!! These people have ONE job and if you expect them do to it, you're outta your damn mind. They are rude rude rude. They don't pay attention and literally get every.single.order.wrong. I can't even remember the last time that I have gone to this location and not had the order messed up. Whether it's cold food, forgetting nugget sauces, no ice in your drinks, or just wrong items in general (if you're lucky enough to get any at all). I keep going because it's close to us and I am just hoping that just once they will surprise me. Still holding my breath. I HIGHLY suggest going to just about ANY location outside of this one or maybe even just a different eatery around here in general. Save yourself, your time and your money. read more

Whoever the manager of this place is should be fired. Food is cold, order is wrong, two boys at the window have no customer service skills whatsoever......this one used to be much better than the Mae Anne store. Now, they are both terrible. The GM is apparently not doing his job either. Save your money and go somewhere else for a late night snack. read more

I know better then to eat at McDonalds in Reno but a friend wanted a Big Mac. They were out of food except for chicken. I am surprised McDonalds corporation lets these guys stay in business. read more

Says 24 hours but they'll let you pull up and not answer the drive thru mic. Tables are gross as well as the surrounding exterior staff curses and laughs around... one of the most disgusting unprofessional places I've seen. The health dept needs to pay a visit read more

There's a reason for all of these one-star reviews: Bad service. Self-service soda machine ran out of diet Coke. Staff refused to refill behind the counter or provide a new diet Coke. Obviously franchise owner doesn't care about reviews because McDonald's will always be a goldmine no matter what. read more

Mcdonald's nite crew sucks!! Their rude & act like beyond immature garbage pail kids. Fries are cold, & when they mess up your order or give you the wrong order they try to make it your fault for their stupidity. They need an entire staff overhaul!!!! read more

Why, why, why would I expect this place to get my order right? And why didn't I check knowing they would probably screw it up. My fault really. Anyway, thanks for ripping me off. read more

Drive thru forgot to tell me my chicken sandwich would take me an extra few minutes so the manager gave me extra upsized soda and pie.

Never open when they say they are. Slowest service in the United States. Absolute garbage.

1. Slow service due to lack of communication among employees. They only had one register open despite the long line forming behind us. At one time, both registers were empty even though there was clearly a long line. I overheard one of the ladies tell a customer that this is the "fastest" they move. If so, that's just sad. They need to learn how to work more efficiently and to communicate better. Minus one star. 2. Messed up our order and slow to fix their mistakes. I had to tell them three times that they either didn't give us what we ordered or forgot to give us something we ordered. I counted a total of 20 minutes of just waiting for one of the employees to fix our order that they messed up. Minus three stars. 3. At least the employees are polite. I'll give them that. But politeness doesn't translate to efficiency. If they didn't mess up so badly in the first place, I'd be inclined to at least give them three stars. Plus one star. read more

So I had a mocha craving this morning. The drive thru lane was empty so I decided it was the perfect time. The employees were very pleasant and even though I could tell they were tired, got what I ordered with a smile:) much better experience than previous ones I have had at this location:) read more

Why just why can't you give decent customer service? It isn't bad enough that I'm sitting at the speaker waiting and I watch a minivan flip a uturn and get waited on before me. I ordered a McFlurry. You had 3 chances to tell me there was a problem with the stir machine. First at the speaker. Second at the pay window and lastly at the pickup window. I asked the lady twice "this is stirred?" And twice she said "yes". I knew it wasn't. Sure enough, I checked it and it only had cookie sprinkles on the top. Take it back inside and show it to the manager. There's a big sign on the machine that says they need to be stirred for 5 to 8 seconds. She goes to make another one and says oh the stir machine is broken. But nobody could take 2 seconds to inform the customer. How about offering to layer it? Something! Anything would be better than being treated like crap. Don't go here. This isn't the first time I've been treated like this but it is the last time read more

McDonald's - Burgers Near Me - Reno, Nevada

We decided we'd grab some ice cream. We just waited 25 minutes in the drive-thru where the person manning the window never ever acknowledged us and customers piling behind us finally forced us to move up without ordering first. When we at last got to the window to order we were told the the machine was broken. Total waste of time. Terrible service. We will never ever come back. They should shut down this location and fire everyone. Especially the manager. read more

The breakfast sandwiches were hard, like it was sitting for a long time. The hash browns were over fried. The coffee was the worst part. Usually McDonalds' McCafe coffee is good, but this morning the coffee was super watered down and pretty gross. A very disappointing breakfast at this location. read more

Not a great park of town, this location is alright. They redid the outside a few years back and it looks better. There were a few homeless people milling around which is a bummer for me when I'm trying to eat, I don't think this is a mcdonalds problem as much as it is a 4th and keystone problem but either way it's not a lot of fun for me to be around. The food here is standard mcdonalds food which is not filled with a whole lot of substance or quality. They did have free wifi which worked well.... the bright and shiny reason to go to mcdonalds - the internet. ha read more

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Food was soggy...seemed to be sitting out a while. Got charged EXTRA for KETCHUP. Waited at food window for 25 minutes. Avoid this location.Honestly this location is the worst McDonald's I've been too and the girl working in the purple shirt needs to be fired. We had an hour plus wait and didn't even get all of our food. What a shame. read more

Really disappointed ... the salad that I usually get from McDonalds Southwestern is usually dank and is the only thing I like from McDonalds besides the fries. And this time I reviewed and it looked half eaten with dressing already in it when it usually comes on the side . Fucking gross man read more

McDonald's - Southwestern salad which I usually get , looks half eaten and there's dressing already in it... no thanks - Burgers Near Me - Reno, Nevada

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Worst. Drive thru. Ever. Don't come here unless you have the lifespan of Methuselah. The last straw was 15 mins to get two drinks, the woman kept handing out the wrong stuff to cars in-front of us, then handed the drinks to me after STICKING HER NOSE IN THEM to try to identify by smell what she was giving to us THEN had the nerve to say we should taste them to see if they were the right drinks. The manager was useless and did nothing to correct the issue. They need to hire competent staff and start from the top down to make this place run like most McD's run. read more

Spent over a fukin hour in the drive thru for a door dash order. Literally the slowest mfs I've ever seen. Wish I could rate y'all negative stars. Get ur stuff together. read more

My first visit to the Golden Arches in yeeeeeears and I really regret giving it another go. I made the mistake of thinking this would be a quick trip through the drive through to grab some chicken McNuggets for my grandson. 30 minutes later, yes THIRTY minutes in the drive-through, we finally got to the front of the line. The man in front of us had just thrown his drink at window, which the young woman behind the window was trying to mop up when we pulled up. I was pretty frustrated and my grandson was very unhappy and hungry as well, I am not one to throw a drink like the jerk in front of us, but a 30 minute wait for food in a drive through is unacceptable. The girl in the window apologized and said it was because of the kitchen staff, they are apparently all new and slow (her words). I started to tell her I understood the frustration of the man in the car in front of me when she said "I'm not in the mood to be yelled at again" and walked off. I had no intention of yelling, and was surprised that she walked away...but I'll give her a pass since she had just had a beverage thrown at her. Here's the thing...the food was cold by the time I got it. If the food is cold...how is the slow delivery the fault of the kitchen staff? Hmm. This started out as a one star review, but the kid who took her place at the window turned it around. He smiled at me. He was apologetic and didn't throw the blame on anyone else. He quickly grabbed my food, threw in a few extra sauces (at my request) and sent me on my way. I wish I'd gotten his name, because he was cool and collected under fire and that's the kind of guy you want running your window. read more

I came to this location and am fed up. They are awful every time. Sometimes it's the only option without driving across town. But I am officially done here. They want more money. They should be replaced by robots. At least then I get something edible. Just awful. 45 min in line for this. They should be shut down ASAP. This is so bad. If I ate this I would be sick as a dog. Can't believe they are still open!!! This is not the first time. But deff the last. read more

McDonald's - Burgers Near Me - Reno, Nevada

Went to get lunch at 10:30 and ordered a burger. Their response was "it's only 10:25 we aren't serving lunch yet" and "we can't make that because our kitchen isn't set up yet" same parking lot as jack in the box so I drove over and they got me a burger. Poor customer service at this location read more

Update your hours on the app. Why are you gonna let me checkout and drive all the way over here to see a sign that says open at 6 am.

went there this morn. MISTAKE. ordered a bfast sandwich with hashbrown combo. got up to the pay window, nobody in front of me. got to the food window and they had no idea what i just paid for. asked me to park. i parked. literally 60sec later came out with a bag. i get to work. NO Fing hashbrown. whoever trains these ppl needs to jump off a tall building. read more

I don't think I've stepped into a McDonald's in 20 years. I've been thru the drive-thru on this one many times. I can't remember the last time I ate anything from MickeyDs but it's a favorite of serval of my family members when they are not feeling well. The drive-thru is odd - 2 call boxes to order, 1 window to pay and yet another window to pick up. Check your order before you drive off. My most recent visit I pulled into the drive-thru or I should say I tried. The line was 6 cars deep on both sides. So I parked and went in. It was surprisingly clean. The staff was extremely friendly even with the long line at the drive-thru. I got the egg McMuffin meal for a recovering family member and an iced tea for me. I kinda miss when they filled the drinks for you but that could be an east coast thing. Doubt I'll be back soon unless another family member has a sick day! read more

I'm not one to write nasty yelp reviews, but the service here was beyond horrible. My family and I stopped by on Christmas Day and we were verbally assaulted by one of the team member/managers there. The guys attitude was very bad even before we ordered, some one complained about their order not being correct and the guy flipped out on the lady, when it came to our order, the cheesy bacon fries we missing bacon, fries weren't cooked all the way even though we asked for well done fries, the man started going off on how he didn't care about his job and that he'd f**k up my family and my fa**ot a**. Will definitely not come back to this location. I tend to travel to Reno quite often, it you will no longer get my business. read more

The staff working the window were very friendly and sweet. In the midst of the craziness happening around, and knowing that they have to be open, these workers chose to act in a way to brighten their customers' day and I appreciate that so much. read more

I'm not sure how McDonald's decided which stores should get to sell their new menu items, and which locations should be skipped, but after seeing several billboards and a big McD's truck with pictures of their new fries and chicken nugget flavors, we were very disappointed to hear that this Reno spot doesn't carry either the buffalo or parmesan ranch flavors. I'm guessing that the fries are dusted in seasoning. I have no idea though, because after driving for hours and seeing their ads, we were never able to buy the fries. Perhaps I'll get motivated to hit up a drive through around home and see what the new potato sticks look like. Service at the counter was pleasant. We didn't end up ordering anything but did ask if they had a veggie burger on their menu. They do not. (Is Burger King the only fast food place that sells one? And a good one!) We left to find somewhere else to eat, and walked past the people sitting out front in the shade near the entrance asking for money. They didn't look homeless, more like the sort of people that don't plan to buy food with that gifted money. I'm surprised the McDonald's staff allows them to sit there. read more

Waited 40 mins in line to get my grand daughter breakfast!! After reading the other reviews you would think someone would step up and make this place efficient!!!!! read more

Took forever to even be acknowledged, no customer service skills what so ever. My son asked to use the restroom and all they said was go ahead. We told them we were waiting for my son so we could order and the cashier walked away and ignored us. Even if this was the last place on Earth to eat I would rather go hungry. read more

From the comments I have read seems that management doesn't give a damm. And corporate eaither or are unaware. But I waited an hour and 31mins to get my food and once I got it it was cold and old. Only reason I waited was because my family and I were passing by and kids were hungry and I'm not a local. This was on sept 6 between 1:50am to 3:20. Excuse was they were restarting their system. Hmmmm. How many people have been told that.? First of all the system reset can be done tops in 20 min. Second the fact they are so busy with no system and only taking cash and orders are been written down in piece of paper only means theft. Because it took 30 to wait in line to order another 40min from when I order to when I got to the window To pay only to wait another 20 min for my food that barely was going to get started. Worst service ever hands down read more

Skip this one. It is the most inhospitable McDonald's I've visited...and that is a large sample. I understand they might have a few issues with stray humans here in Reno, but there are nicer methods than slapping huge No Loitering signs where your paying customers have to stare at them the whole time they are hurriedly eating fast food. At the restroom, you're greeted with an unfriendly "Go get a key from a cashier" sign. I'm not travelling with small children any more, but when I was at that life stage, clean, quickly accessible restrooms were one reason I chose McD's. I can just imagine dealing with an unexpected kiddie wardrobe change here. The staff tries to manage by hitting the unlock buzzer if they notice a person who looks customer-y enough headed that way. But that distracts from real work. One of us had his order put together wrong twice. Once is not too unusual, but twice? Want a refill for the road? This place welcomes you to the soda dispenser with a curt "only 1 refill!". Given what the product costs the franchise, this choice mainly hurts the store (by eliminating a marketing draw) while annoying the customers. Reno is a city that prides itself on a friendly, welcoming atmosphere. You won't find that at this particular McD's. If you live here, just x this off your list of fav quick-coffee/burger/WiFi spots. If you're travelling, try the next one down the road. If you own the place, get yourself a kinder, friendlier attitude and maybe you won't be so distracted by a few needy neighbors that you drive away your potential customers. read more

When you're lit and want a soft serve cone at 2 in the morning, you assume you can get that because the drive through is open 24 hrs. My mistake. This KIND associate let me know the limitations of what I could not get. No apology. Nice read more

McDonalds is known for their monopolization on fast food and how they have systematically created a way to make food fast, hot, and with a smile. Sorry, but you are not going to get it here. Sometimes they can get away with service when it is late night and you are dealing with a car of drunkies. However, the food should at least be hot. I totally agree with the other comments about the food being left out to COLD. I got COLD fries and a COLD big mac, I even got weirded and couldn't even stomach it down. I was pretty annoyed :( Plus the person who took our order said 4 words total and a grouch. I knew there was something weird when the bag came out cold and there wasn't even that french fry smell. The fries tasted oily and grainy. Weird! read more

doesnt take cash at night WILL have to drunkly explain order multiple times to sober people a little weird but cant beat the price and nice people thank you, always understaffed no ones fault but the owners read more

I went through McDonalds's drive thru this morning at 6:15am this morning and the guy that took my order was an asshole and when I went to pay he said he tried my card and it didn't work, but he didn't even swipe my card. So I left and never got my order because his lazy ass didn't want to do his job. read more