whichever girl is working the window I freaking love you. She made me a cream cone and she said it was made with love and I love her so much. but overall the staff is always kind and generous. read more

On 9/28 around 3am I went to use my rewards for a coffee on a long drive. The girl was nice, how ever the guy hanging out times please fix your attitude, you don't like it there simply work somewhere else. Was super slow and made the iced coffee taste horrible like how do you mess up and iced coffee. Maybe switch shifts or something if you candle handle overnights nobody meeds your attitude. read more

2/26/2026. Came through the drive through today and this is probably one of the worst McDonald's I've been to. 3:30pm. Watching the car in front of me show the girl his receipt 3 times, so I knew my order was gonna be wrong. I got 20 piece nuggets which were so old and soggy I just threw them away. Spicy mcchicken which was normal and two McDoubles with extra pickles, but both came with two pickles on each. Also ordered 3 bbq and 3 hot mustard to go with the nuggets, got charged .89 cents for it and didn't get any of them! Not one sauce. This place needs to hire some adults, and not teenagers to do better. Never coming back and letting others know to stay clear of this place read more

McDonald's - Old soggy nuggets - Burgers Near Me - Reno, Nevada

See all

Sitting in the drive-thru going on 25 min now. I would leave but I have kids in the back wanting it. Way too long for a drive thru. Also last time they forgot my kids chicken nuggets. Had to come all the way back from home. Didn't get an apology. Terrible. read more

After waiting approxemently 8-12 minutes in the drive thru the worker asked if we were using our mobile app today and I replied yes and gave them the 4 digit code. They became silent for about two minutes and then said we are closed. Meanwhile the lane next to me was taking an order from a vehicle that got there after me. I told the lady that it's not right to take an order that was after me and tell me that they are closed and she responded by saying " oh it's automated" like really how rude can she be. This location did something similar to me like a month ago. Please train these lady's to do their job and have better customer service cuz this is the worst I've seen at any McDonald's read more

Took a hour in line and I asked for 2 mcchickens SUB MAC SAUSE AND ADD CHEESE you know what theses incompetent people did added EXTRA mayo and two slices of bacon I also asked for a LARGE fry and they gave me maybe a medium maybe they need to keep all of the new hires to day shift also every single soft drink was not available besides diet Dr Pepper read more

Hands down the WORSt McDonald's . This place needs a change in management and the older man at the front needs to be in another position or so. We just came from there and upon 5 minutes of arrival , I already saw they messed up on 2 orders . I came up to the front and asked for napkins and the old man rolled his eyes, sulked , and grabbed it for me. I saw to everyone else too, he just had such a bad attitude and hates his job. I don't understand how his manager even allows him at the front . A lot of ppl were frustrated too My partner mentioned we were missing a drink, and he's like WHAT drink? Super friken rude . I had to come back and ask for a fork as we had two kids sharing and I asked for a cup for to split the oj; he looked at me went to grab it, and the kitchen staff was talking, I see him PLUG his ears with his fingers ! Like stick his fingers in his ears and then grabbed the fork, proceeding to wipe it on his neon vest . Thank god it was in the plastic bag cause I woulda been like forget it. And no, I did not get my cup. Topping it off, for you to use the bathroom you need an employee to click a button to unlock. So we had to ask him if we can use the washroom. His response "Go!" We had 2 girls with us and I didn't even want to bother and ask to go restroom a second time. Considering a lot of families come here, you would think they would be nicer or welcoming. But damn. This whole McDonald's is TRASH read more

Insane. Ordered 3 times, they messed up ALL three deliveries. lol. Cannot believe they have no quality control. read more

Ordered two double cheeseburgers. One was stone cold. I ordered a drink, but for unknown reasons, they didn't bring the cup when they brought the sandwiches. I had to ask for the cup. Dissatisfied with the cold double cheeseburger, I grabbed the manager and had the 'cold one' remade. Maybe that's why they has a 'two for one' offer going. I will generously give them two stars. Work harder guys! read more

The employee was so rude I almost apologized for walking through the door. Customer service clearly wasn't on the schedule that day.

if i could give 0 stars i would , shittiest mcdonald's ever, staff dgaf, the food is constantly ass , and it's almost like they're never in stock either. If no one wants to work there or actually do their job without acting like it's the end of the world then just close the whole place bro read more

Horrible experience. They were very slow and couldn't find my order even though I had placed it through the drive thru. They didn't give us our complete order, and even left out the chicken in a chicken sandwich. The lady who eventually gave us our food had an attitude making it seem like she had an issue with giving us the food and drinks we paid for. We wouldnt return to this McDonald's. read more

I do not leave yelp reviews, but I've never seen a worst staff in my entire life, there was like seven people working and it took an hour and a half to get one Big Mac and a medium fry, I humbly asked if maybe they can just throw in some extra fries for the time that was wasted when this order should've been only five minutes and whoever was working the window was so standoffish, but they even close the window on me, I even tried to let them know how bad the staff sucked, but the car is behind me were so impatient that they kept honking because they were also probably an hour and a half hungry for chicken nuggets, this place sucks and it's right by my house, never going back here again. read more

ordered here twice just having a vacation worst mcdonalds i experienced food and service is so bad not recommended to order here. Ambiance average. food and service 1 out of 10. waiting time minimum 20-30mins but if you received your order always missing one item so you need to double check. sorry for the bad review you need this to make changes and for better food service branch. i hope you make a changes for the service thank you. read more

Bad service. Workers at 8:30am March 28th Took 20 minutes to take out my order because they were to busy talking about someone getting pressed charges and some girl asking for someone's instagram. I kept hearing words like "A la Verga" from the young gentleman. Managers didn't seem to care. They had like 2 complaints before us and still didn't get the hint. Place was clean and organized which is the only reason they get 1 star. read more

The cashiers attitude that worked this morning. Was horrible attitude in the toilet. (Very disrespectful.) it was like I jumped in one of those YouTube videos. The people from India Asia. Really not liking people like me. That is the truth. in all fairness, on my way to work I put an order in over through the app, but I did not finalize it. she was so bent on filling the way she felt. She didn't bother to figure out what could be wrong. She was too busy. Trying to assert some imaginary dominance. For the record. I started off being rather nice. I ended up just walking out hungry. Where she just took the time that would take like 10 seconds. I wouldn't be hungry right now. & McDonald's would not be getting this bad review. Also. Which should be addressed the way she obviously feels towards certain people. She should leave that @ home. We don't need any new people getting into the mix w/ our problems over here. read more

Ask for Mc double got a Mc double half cooked Ask for buffalo got no buffalo just ramch read more

McDonald's - Half cooked burger - Burgers Near Me - Reno, Nevada

DO NOT ORDER DOORDASH AT THIS LOCATION after like 3am. Every single time I order it always gets cancelled and the doordasher tells me they're closed. Please update your hours 30 minutes before you close so this doesn't happen. If you are going to close before the dasher can get there, I shouldn't be able to order. read more

I placed a sacred McDonald's DoorDash order, paid for it with REAL human money, and yet the restaurant looked me in the eyes (metaphorically, through the phone speaker) and said, "We do not know her." My DoorDash driver battled the system like Frodo climbing Mount Doom. The order was edited not once, not twice, but TWO TIMES, like the universe itself was patch-noting my cheeseburger quest. DoorDash support tried harder to locate my order than archaeologists searching for Atlantis. Meanwhile, at the store: There were 12 glorious DoorDash bags lined up on the counter like uneaten sacrifices to the Fast Food Gods. And outside? 30 cars in the drive-through-- not for fries, not for nuggets, but for DoorDash pickup. It was like a parade, but sadder. And greasier. The manager, in their infinite wisdom, declared: * They were "too busy" * They "didn't get the order" * And they were NOT going to fix it * And also, apparently, NOT handing out ANY of the 12 bags * Even though 30 cars were waiting to pick them up * And then, for the finale, THEY SHUT THE WHOLE STORE DOWN Yes. They closed the McPortal to joy itself. Orders were canceled. Dreams were crushed. The drive-through cars probably still sit there today, waiting like the ghosts of diners past. My order--my PAID order--was obliterated from existence like it never mattered. If chaos were a franchise location, this would be it. If Shakespeare wrote fast food, this would be the plot. If I ever needed proof that we live in a simulation, it's this: I paid for McDonald's, and McDonald's paid me dust. I don't know who hurt that manager, but it was not my problem and should not have affected my McNugget access. The behavior was unacceptable, dramatic, and borderline performance art. I am furious, disappointed, and spiritually empty. Please do better. Or at least hand out the bags next time. In conclusion: 0/10 experience 10/10 emotional damage 100/10 plot twist I just wanted fries. read more

Rude, obnoxious, and unprofessional. Cannot even confirm a simple order and results in bickering about it. Best to go to in and out down the street if you want great service and the order taker isn't a complete ass. read more

Nothing but problems with this place. Recently, 40 minutes in the drive through. Present mobile code. "Sorry bro payment failed on my screen, you'll have to cancel the order and go around again." No offer for another payment method, just 0 help from the employees. There's an In N Out across the street, just go there. It'll be quicker in the long run anyway and you won't feel like you swallowed a cow tumor. read more

I got here at 4:25pm the drive through was not long one person at the order kiosk I thought it would super quick. It was not moving after five minutes I gave up and decided to go inside I ordered on the kiosk and waited for my food. I got a Happy Meal cheese burger extra small fries bag of apples cheese burger chocolate milk and a toy that's it. After ten minutes I was kind of concerned how long does it take to make a happy meal? Where most of the items are already bagged? It goes into 15min I have to leave for work soon. Other customers just as annoyed as I was. I was about to call it a day at mark 20min when finally I got my food. Ridiculous it's FAST FOOD for a reason and I took 20min out of my day to come and get 15 fries and a small cheeseburger. Ridiculous I counted at least 10 employees there one on break. This is absurd. Mc Donald's has gone really downhill. read more

See all

1 sauce packet and poor customer service. Why am I spending this much when I could go elsewhere?

I ordered a steak egg and cheese bagel. I took it home and it was inedible. It was so hard that I hit it on my table and it and it didn't even dent. I contacted the main office 4 times and they said they would contact the location and I never got a response. I contacted the BBB and the location lied about contacting me. I am totally disgusted with this location and their main office. Just because I am only 1 person they think they can ignore me. I guess I won't be going to any mcdonalds. I'm sure there are other places that have customer satisfaction as one of their goals. read more

Service and food was terrible. Ordered our food at 10:12 and waited until almost 11 for simple breakfast items and pancakes. Sausage on the items was burnt and tasted old. Pancakes came out ice cold in the middle. Was going to ask for a refund but it looked like there were too busy to care so I just tossed them and ate what was edible. Employees in the front gave me the worst attitude too made us feel unwelcome there. Rolling their eyes at us, shrugging their shoulders, walking away when we asked for utensils and ketchup. Running out of condiments like syrup is ridiculous. Had to wipe down our table and avoid stepping in food or spills on the ground while 2 workers were talking by the drive thru like they didn't have orders waiting to get bagged and called out. Overall bad experience and never going to come to this location again. Avoid it if possible save yourself from a headache read more

Saturday night, we arrived at 10:10 PM, stuck in drive-through and in 30 minutes only four cars have hold through. I'm not sure if people in front of us are ordering like 40 burgers, or they just have one person working everything? But I do not recommend this place at all for late night snacks. read more

McDonald's - Long, long, long drive through line. - Burgers Near Me - Reno, Nevada

Oct 1. Went to this McD on Keystone. Order 2 10pcs for the kids and Big Mac for my son. I understand you teach your employees to cut corners and save, but damn a burn black bun? Your advertising on TV shows and pictures on the menu shows a clean nice Big Mac bun so you telling me McD false advertising? Hope your Corporate see this burn black burn. Never will eat at Keystone McD! I can show my receipt that I did buy this burn bun at McD on Keystone and on Oct 1 too. (Comment with a reply Corporate office I will post up the receipt too) Hey Corporate office ya should do undercover boss at keystone. And make sure they do not give out burn bun! read more

McDonald's - a hamburger in a box on a table - Burgers Near Me - Reno, Nevada

Sometimes they get really busy in drive thru, little bit waiting is not a problem. Very good service. Orders are on point.

Absolutely terrible service. I do not recommend you go here at all, it's better to just go to a different location or get something else. I went through the drive through and gave them my order, they barely responded to me and never repeated my order. I went up to pay and got my receipt and realized they messed up on my order. I ordered a McCrispy with bacon and a small fry with ranch and buffalo on the side. On my receipt it was a McChicken with bacon with a small fry. I told them at the window and they said they would fix it which took forever. When they gave me the "fixed" order it was a McCrispy Deluxe with no bacon and they gave me two creamy chilis with a small fry. The fries didn't even have salt on them. I decided it was not worth my time to tell them for a second time that they messed it up. But i'll never return to that location again so they could give me shitty service and mess up my order again, just not worth it. Don't recommend even in a 100 years. read more

not 24 hours and they're rude as hell. They need to change their hours online. I've come here multiple times after 12am and they always yell "we're closed" out the window even though online it says they're 24hours read more

It's refreshing to engage with friendly, personable working people. Stopped in for a quick snack and a beverage and was greeted at the drive-through by an employee who had almost a musical voice. Pleasant and cheery Especially refreshing when today so many people seem to be angry and abrupt with each other. It was a change of pace to be greeted by such friendliness and cheerfulness when ordering fast food at a drive-through window. Kudos to McDonald's today. read more

They're service needs to improve dramatically been waiting 45 minutes for a $13 order of 3 Mcchickens while 20+ cars have been served and fed while I just continue waiting and waiting while on my break causing me to be late cus of they're lack of care at they're job read more

The guys in both windows were very nice BUT whoever was making the food ‍ Ordered thru the app , I actually work in the same area as this McDonald's so it was a quick dinner grab after work . My sandwich looked terrible and the sauce didn't make it on the sandwich . I had to scoop up sauce with my sandwich .... Do better . read more

McDonald's - Sloppy af' sandwich . Do better - Burgers Near Me - Reno, Nevada

this mcdonald's location is a disaster!! looks like no one is doing anything to better the workers or run this mcdonald's better!! do not come to eat here till service is good again. stop giving your money to this terrible location!! go elsewhere!! do not eat here till next year when they decide to fix the customer service at this location!! read more

If I could have giving this a negative, I would. I pray and wish someone to see this message and respond ASAP. I walked into this establishment 09/16/2024 between 745pm and 8pm. All the employees were doing a deep clean with a pressure washer by food. Water was splashing everywhere, including over food. Customers were looking in shock and changed their mind, except door dash orders read more

every single time i go past 2:30 am they are "sorry for the inconvenience but we are closed" like change your hours then?? idk bro but ts stupid read more

They refused to make my breakfast mobile order that I placed at 10:25 literally a block and a half from the store that gave me the message "we see you are nearby, we will start making your order now! Head to the store!" Or whatever. I got there at 10:33 where they made me wait at the speaker for couple of minutes and then told me to pull forward and they would have my receipt for me. I waited in line, got to the receipt window where they didn't hand me a receipt and told me to pull forward to get my food. Thought that was weird but figured maybe their receipt paper ran out or something. Didn't push the issue. Then I get to the window at about 10:45 having waited in line that whole time, where they tell me I was too late and they would not make my food. What? They should have started making it when I ordered it at 10:25 because I was a literal block away and that's what the app said was happening. They also refused to refund me and said it "should go back sometime soon" thanks. Super reassuring. So I asked what to do if it didn't and they gave me a phone number to call. I called the phone number twice that didn't even have a voicemail until the third time which didn't have a voicemail message which also is terrible customer service btw so i left a voicemail. I went back in and told them that I wasn't sure I believed this number was active for customer service and he said "just keep trying." So I did and finally got someone on the phone who said that I wasn't close enough to the store for it to trigger making my order (the app literally told me I was close enough but ok go off and I literally drove there 2 minutes later and got there 2 minute after the "cutoff") and still refused to refund me and said it "should... go... back..." Again, super reassuring. So I just wasted 25 minutes at their store when they could have told me at the SPEAKER that I wasn't going to get what I paid for. It's a joke. I think they know they messed up and missed their chance to make my order somehow. Never going back to this location I'd rather drive across town. Oh and the manager literally hid behind an associate and made them tell me after wasting so much of my time until I said I wanted to talk to them. Never seen such a poorly handled situation in my life, thanks for wasting half of my morning and holding up my money indefinitely (if I ever get it back)!! And by the way, they handed the guy in front of me a breakfast order that I literally saw pull forward from the speaker when I pulled up so we weren't even a minute apart. read more

Horrible service!!! Drive thru lines were slow and one window for cashier and food pick up. They forgot to give us hash brown. I was a little disappointed since those were for kids and I didn't feel like turning around to go stand in the long line to ask. read more

McDonald's - a tray of breakfast foods - Burgers Near Me - Reno, Nevada

Really Yummy! I want to go there EVERY SINGLE DAY! The coke is good, the burgers are good, everything is good! Including the coffee!

Stopped for an quick breakfast on the way to my job interview! It was 7:30 am and not much traffic! I ordered biscuit sandwich with bacon meal! The wonderful lady cashier helped me and I would go back to her! But as I went to take an bite of my hash brown it was cold!! I ate anyway as I was on the freeway, going to my job interview! Then I went to eat my biscuit sandwich and it was so hard and cold that I could barely bite into it!! Just sad!! read more