I'll keep it simple: Management treats their employees as badly as their customers. - Our family's dog - life-long companion of 18 years - was on death's doorstep. - My little sister was working at this location, and instead of sending her home to see her dog one last time, they front-loaded the "if you leave you'll get a write-up and suspension" dialogue, pressuring her into tears because she was so afraid of being punished. - She did not get to see her dog before it died. - Management is bad, and it shows in more than just the food. read more

We went to McDonalds to get two happy meals for our grandchildren. It was a rainy Tuesday night and we were the only customers in the place. A manager greeted us with 'What do you want?' Excuse me? We placed the orders. He slapped it on the counter with 'there' and walked away. Really? One of orders was wrong - ketchup only came out as no ketchup. The fries were cold and had clearly been sitting around for awhile. Our grandson is only 3 so he didn't care but his 'toy' was a non functioning watch. Aren't these suppose to be for children? All in all, terrible service, cold food - we won't be back. read more

On Tuesday afternoon, I drive thru to get 6 burger (2for $2.50). Another burger was Ok but one burger was burned (very very burned bread and meat.!) so, I had to go back there again for get exchange for new one and buy 2 more burger (2 for $2.50) but it seen like the manager not care much about it.!! Maybe might happen very often there.!!!! So, he give me new burger and still charge me $2.50+ tax for / burger and leave.!!! I had to made another trips with extra gas for get the burger for my kids.!!! My question is....??? They would have to be responsible more for this happen.???!! For me... $2 -$3 dollars is not thing but will be better to show the responsible to made the customer happy.!!! That more important.!!! read more

The nicest McDonald's interior design I have ever visited is located near Redmond Ridge, Washington. The food is still the same old, same old, but the Angus burger is best tasting burger to date. Great place to decrease your life span! read more

This location is awful! Every time I go through the drive thru they mess up my order. Today they forgot our 10 piece chicken nugget. Last time they forgot the Happy Meal toy. Of course we didn't notice until after we drove out of the line. Isn't the whole point of the drive thru not to get out of your car? I had to drag my three kids in with me to get the correct order. Furthermore two of their employees were taking a smoke break right by the front door of the restaurant. This is illegal! You can't smoke within 25 feet of the entrance to a restaurant. read more

This place is the closest fast food to where I live so I was going here almost 3 times a week when I first moved in, but now I almost never visit this place. The order is usually cold. They refuse to honor coupons and it is very slow. And whoever owns this franchise or works for them named Sarah contacted us about a survey my wife took and promised to send coupons in the mail to make up for it but that was 3 months ago I never received anything. Not visiting them anymore. read more

This McDonald's thinks it's ok to give there customers 10 uneatable chicken nuggets when the order 6 eatable chicken nuggets! I don't want your 10 nasty, hard 3 hour old nuggets!!!! I ordered 6 fresh, white meat nuggets like the sign says!!!! Not 10 cardboard nuggets! Go get an education then come back here to work expecting $15.00 an hour! Absolutely ridiculous! Worst service in the world this place should be shut down! No worse feeling in the world then paying for food that is uneatable! read more

McDonald's - I order a 6 piece chicken nugget meal!!! Not a 10 piece uneatable chicken nugget meal?!!!!! - Fast Food Near Me - Redmond, Washington

I don't think they have ever not screwed up an order. Wrong size drinks, missing fries, 3 piece nuggets with one nugget. The list goes on. I'm done with this place. read more

Ordered their 2/$5.00 special awhile ago.....fish sandwich and 10 piece chicken McNuggets....The picture of the fish fillet is nothing like you get! They take 1 piece of cheese, cut it in 4 pieces and place 1 piece in your sandwich and says it has cheese on it! OMG! Talk about one cheap McDonalds, and they are located on Novelty Hill here in Redmond! This is so cheap it barely squeaks! Guess they are trying to pay for the renovation.......I really wish the man who started all the McDonalds was alive to see this! read more

This is probably the worst McDonald's in the whole wide world. Ordered my food. Big Mac , Filet o fish For $5. Plus BBQ. Fries and a coke. The girls there sent us to wait. they brought us food which wasn't ours. Had to trade in food we had already started eating When we got home. Burgers were cold. Fries were cold. Amazing this place is still open. read more

Don't mess with the man's morning coffee. If u can't get that one thing right then just get out of the game now! Usually when u get a iced coffee it comes with ICE! You screwed up my coffee 4 times now. I have given up on you. read more

Slowest damn McDonald's I've ever been to. They are either perpetually understaffed or they just suck. More than half the time my order has been wrong or missing something in the drive thru. I've actually started driving down the hill to the McDonald's on Redmond Way, far superior service and my order is always correct. read more

We went through the drive through and ordered a cheeseburger and when I bit into it it was very cold. We then went back through to get a new one and the new one was cold also. We had also ordered a medium fry but when we took it out of the bag it was only filled halfway. read more

Like any good parent, we only let the kids eat McDonald's about 3 or 4 times per year, maybe less. We've visited this McDonald's a few times over the past 3 years via drive through. Every time they mess up our order and forget one item. Most visits the fries or burgers are lukewarm, old and nasty. We actually have not been back in months. I just remembered to write this review. If you are having one of the McD special occasions for the kids, drive to a different McDonald's since this one is just awful. It will be worth the extra effort. read more

Best customer service! Curtis, grace and Carolina always do a great job with everyone!

This has got to be one of the worst McDonalds I've ever been to. My husband and I like a sundae once in a while, and since we just live across the street it is convenient for us,but at least 2 out of 3 times we come in the drive-through around 9 o'clock the ice cream machine isn't working. The other night I had finally had it and blew my top, which is uncharacteristic of me, but come on, guys, fix your ice cream machine! I guess it doesn't really matter, since we won't be in again EVER!! Go elsewhere read more

I asked the employee who took my order how his day was going. His reply was that he couldn't stay motivated or figure out why people don't eat at home and are coming to his place of work. I wanted to inform this employee that there are endless reasons as to why people choose to eat on the way to work and a variety of variables as to where they go. However I did not want to waste my time with a franchise that hires people who don't understand their customer base. Epic fail for allowing this employee interact with customers. First and last time here due to his bogus attitude. read more

This was a weird McDonald's experience, I don't go to mcdonalds very often for obvious reasons given that the food is in my opinion of low quality even for how cheap the price is but regardless all my buddies were about it and I didn't want to be the only person to say no I got a cheese burger a medium fry and a 4 piece chicken nuggets. The manager was running the floor and he was being very aggressive with everyone. I felt bad for his employees, he was yelling at them In front of the people who were waiting and was pretty snappy with me too. It was just uncomfortable This was when I realized I should have gone through the drive through As I was leaving one of the cooks was outside and asked me what I had eaten, I told him, he asked how it was I told him it was great and the food wasn't awful He then said thanks yeah the chicken nuggets are freshest from 5 to 7 It was 9.......... Also charging for sauces is weak bro 25 cents for extra bbq? Come on Treat your people better bro read more

Whenever I go here I am helped at the counter fairly quickly and my order always seems freshly made. Granted, I typically avoid the meal rushes and pop in at odd times so that may contribute to the lack of lines and fresh food. That being said, its a fast food place so it's not always going to be spotless and sometimes orders will be messed up. read more

You don't get what you pay for. $1.50 for three slices of bacon, and you get what looks like a half a piece of burnt bacon. Double check what you order because they may be trying to cut corners to make a bit more. read more

McDonald's - Fast Food Near Me - Redmond, Washington

Redmond mc-D is over priced for the same items I get in Issaquah. Gotten my order wrong quite a few times and always forget to give me a straw. Inside is pretty clean though. read more

I was never a frequent visitor of McDonald's before. So when I pulled up this very night, I did not have high expectations. The friendly night staff exceeded my expectations. They were by far the best people I've seen in a while. They did a fantastic job read more

I had just gotten a hair cut near this mcdonalds and decided to get an ice cream. When I went to the second window at the drive through to get my cone, there was a girl who was probably off the clock using the f word. She seemed really angry about something and was yelling and swearing, making a scene. This really made me lose faith in this mcdonalds. read more

This McDonald's sucks. We waited in line for over 15 minutes to get our food at the drive through. When I go to eat fast food I expect it to be fast. read more

This McDonalds is more expensive than other McDonalds with employees that think work is time to socialize and usually do not fill the order correctly. Because it is the closest McDonalds we have been going here for breakfast on a regular basis (2 egg white delites, 2 oatmeals and coffee) for slightly over $14. This morning was the absolute worse. It was obvious that the employees thought it was party time and our order was badly screwed up. This was the straw that broke the camels back. Bye, bye Novelty Hill McDonalds. read more

I went to this location and the girl taking orders was outstanding. Very friendly and professional and didn't bat an eye when I paid in 12 one dollar bills. After the way she acted I figured the pick up window would.be similar but boy was I wrong. I believe that the guy giving the food to customers was a manager, he wore a black button up, and man is that disappointing. He was short, rude, pushed food at you and wouldn't even look at me when I was grabbing my order. I'd be willing to bet that this location has a high employee turn-over rate and I'm pretty sure this guy is the reason. I believe that managers should lead by exam and if this guy is the example for the team of employees at this location then I know why they only have 2 stars on yelp. So to the good people at McDonalds: Get rid of this manager! Don't try and retrain him because he clearly couldn't care less and that attitude gets passed onto the employees. Find a manager that wants to go to work and make improvements not this jerk who clearly didn't want to be there, obviously held contempt for his guests and probably is the main reason this store has so many poor reviews. TL:DR Get a new manager to that location! The regular employees seem fine!!! read more

I come to this Mc Donald's frequent because it is on my way to work. This Location charges more than other Mc Donald's I have been to. I have only been here in the early morning between 6am - 7am. The manager and staff are always friendly and very professional. The restaurant is always clean. It's a hit or miss for me with this location. Sometimes my order is ready within a minute and the food is warm and good then other times I have to wait 5+ mins and the food is cold. For example yesterday I waited about 8 minutes for my egg & cheese biscuits because the biscuits were in the oven. When I received my order the biscuits were not warm and my hash browns could not have been any colder. I feel like our of courtesy they should have gave me a free pie or cookie or something because I had to wait so long. I have stopped coming here so much because I don't like the fact that they charge more. Egg & cheese biscuit somewhere else cost me around $2.20 and here it cost me $2.99 ( prices before tax). read more

McDonald's - a parking lot at dusk - Fast Food Near Me - Redmond, Washington

I tried one of the new quarter pounders. It was missing the cheese and sauce. Think I'll try the sub place next door

What a rad group of high class achievers. These guys are the best, they let me order my lunch at 10:58 not have to wait for the extra two minutes. Even though there was one that didn't want to let me do it... Had to show the power they have. Really just top notch. Got my day goin right with them... read more

This Rotten Ronnies is one of the last resorts for fast food there is before stop and go traffic on my way home to Duvall. That being said, I usually don't count on McDonalds to suppress my hunger on a daily basis, but being that my kids were at home with mom and there was no food (meaning no readily accessible packaged crap) in the house, my eldest teenage daughter called and asked me to pick something up on the way home. Well being the product of a lazy society myself I drove by everything I could before I had come to the last fast food joint before I got home (and my strategy was to get it to them as hot and fast as possible). I ordered mighty kids meal crap for my 5 year old daughter and asked for a girls toy, and a McChicken meal as well as another McChicken sandwich for my 15 year old. I had them throw in two Big Macs for me just cause. I wasn't hungry but I figured It had been a while since I've had diarrhea, so I caved. I got the food and bailed without looking at the contents because I had just read an article on how the CEO is making the drive through process a better experience and less erroneous to boost customer satisfaction and overall sales. Well it took me 20 minutes to get home from the second I threw the McDonalds bags o' food on my passenger seat. When I start handing the food out to the kids, I realize there's no friggin McChicken sandwiches at all and the damn kids toy is for a boy when I specifically asked for a girls toy. Maybe McDonalds is trying to be gender neutral but my 5 year old princess doesn't want a mechanical brown lion thingy to play with while she sits on the toilet with the runs from Mickey Ds. So I pull out my receipt and look at it and I was clearly charged. I start bitching and moaning to my wife because the gd place is 20 minutes up the hill and it's like rush hour. But her being the "it's the principle" type of person, tells me she will go back with me and long story short, we get there and the manager dude came over and I whipped out my receipt and explained to him that I didn't get 2 of the sandwiches and the toy was for a boy and I needed a girls. He said "are you sure it was 2 McChickens, cause we only have 1 that was left?" I just pointed to my receipt and said "yep". Then he grabbed the only girls toy he had left from another customers outgoing bag! Well he gave me the sandwiches and the toy but still, he robbed Peter to pay Paul with that toy stunt. So I guess I got lucky but I still had to run all the way back and forth in rush hour and next time I feel like a dose of diarrhea, I will just make sure I receive all of the food I ordered from there. read more

First, let's just say that I have never understood the attraction to McDonald's. At best, the food is poor. I however stopped at this location to take my son to work and he was hungry. Being the only fast food place in our area, we stopped. We ordered the meals, paid for them and then waited by the counter to be served. As I watched those working, I saw absolutely no regard for food safety. One was combing his hair, another hands in his pocket's and a girl who was searching through her purse. The topper was tho the girl who coughed after placing her hand over her mouth and then proceeded to put fries in their holders each time with the palm resting on the top layer of them. I asked for my money back which I got and left. To the owner I say that while I understand that you are a busy person, somehow/someway you must spend time at your store to watch and give direction. I would start by retraining for the proper way to handle food. Then I would get rid of those that do less than perfect work if even it means paying a little more to attract those of higher quality. As example, look at Dick's Drive In. Each of their employee's are top notch because they are paid something close to $13/hr to start vs $10 or less than then you do. I get that employee's are a pain, my wife and I have 16, but they are paid well over the average for our industry and therefore we demand and get great work with very happy customer's. I for one will never visit your store again and will see to it that my wife and 3 kid's do not either. read more