It's been a minute since I've eaten at a 5 guys, but I don't remember spending nearly $18 for a fast food bacon double cheeseburger before. Add in a $7 shake (1 size, probably 12 oz), $8 large fries, and you are over $30 for a fast food meal. The fries were typical 5 guys--kinda soggy. The strawberry milk shake was good, nothing mind blowing. The burger? I didn't think it was anything special. There's only so many ways you can spin a bacon double cheeseburger. The price to value ratio of this fast food chain is completely inverted. If you don't mind spending $18 (before tax) for a burger, then this criticism doesn't apply to you. But I find this pricing utterly crazy, free roasted peanuts or not... If any management of 5 guys happens to see this, I would recommend strongly reconsidering your pricing strategy. read more

Oh my God!! The Patty melt was absolutely delicious. Soft, buttery, cheesy, and flavorful! And the fries. I will never eat McDonald's fries. Perfect texture. Malt vinegar was a lovely amplifier of flavor. Worth the $17 I spent. The server was very accommodating and direct. No issues. The shop was nice and brightly lit. Thank goodness. I like to be able to see my food. 5 out of 5 stars! read more

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For many years, I considered the Five Guys strawberry milkshake the best ever, followed closely by Chick-fil-A. Five Guys was the best because of the real strawberries on it. Recently, it became garbage. I bought (as usual) via DoorDash, and a white paste showed up (not even lightly p pink). I tried to get a refund, but DD did not want to do that. There was not even a *real* strawberry bit on it. The next day, I went to the store to get another one. Same thing. There was one, maybe two strawberry bits. Also, not even pink. The current recipe is the worst, even losing to the powder-based fast-food competitors like McDonald's. Please fix this. read more

Five Guys - The bad "strawberry" milkshake. It had no flavor, no color... and more than anything... no strawberry. - Burgers Near Me - Redmond, Washington

Always a friendly and hard-working crew at this location. Fast service and excellent Five Guys food, basically as good as it gets for five guys meaning freshly made burgers to order and fries. Kind of expensive and they didn't have combos here to bring prices down. Not the largest location in the chain but plenty of seating inside, no outdoor seating here. They are diligent about keeping the location clean too. read more

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Honestly not sure why five guys gets so much flame they a solid burger spot. Lowkey if all fast food joints were bois, five guys is the solid B grade kid that does all his work and don't be getting detention after class. It's not the bad boi that you gotta worry will get your daughter pregnant but it ain't gonna get into harvard either. Burgers be mad juicy and THiCCC! Workers be putting it out faster than your girl 5 drinks in. Bulk approved read more

Five Guys - Bacon Burger - Burgers Near Me - Redmond, Washington

I have been to a great number of Five Guys and always ask for fries with no salt that are crispy. It is rare that I get crispy fries. But the Five Guys in Redmond, Washington gave us exactly what we wanted! Bravo!! read more

Best food ever. Clean and great service And the only reason why we don't get the Bacon shake to soft

If you have been to one Five Guys, you have been to them all. I love the concept of paying one price and being able to put as many toppings on as you want, especially because it is a generous list of toppings! For $10 for a burger, you really can't beat that! BUT, when you add in the $5 fries, I am not sure it is quite a deal any more (with tax, it ends up being $18 so for a few dollars more, you might as well go to a sit-down restaurant and get a really nice burger and fries). The burgers are nicely done (never frozen and made fresh daily) and a nice portion. The fries are made in peanut oil which is supposedly good for cholesterol. I think it must be the fries that are extremely greasy because when you get it to go (or have leftovers), the grease is seeping through the brown paper bag. Their were not any gluten-free options so I wasn't able to eat there, but my family was and they enjoyed the food. The restaurant was really clean. The bathroom was really clean which I think is always a reflection of the restaurant's overall cleanliness. Overall, it is a good place if you want a burger and are starving so need it fast or need something quick to go...or need something late once the restaurants have closed since they are open until 11pm. For the money, if you have more time, I would recommend a sit-down restaurant to get a more deluxe burger and fries since you'd only need to pay a few dollars more. read more

Each time I come here, a single serving of "large" fries is astonishing, practically a full bag's worth. Burgers are just as amazing with its fill of toppings and juicy beef patties. We usually get our fix of: - Little Bacon Cheeseburger ($10.19) - Large Fry ($7.79) - Oreo Cookies Milkshake ($6.29) The wait for food typically is only a few minutes at most, but there are complimentary roasted peanuts to easily pass the time. Staff here is quite friendly. Parking is available both at the front and back. read more

Five Guys - Little Bacon Cheeseburger ($10.19). Large Fry ($7.79). Oreo Cookies Milkshake ($6.29). - Burgers Near Me - Redmond, Washington

Disclaimer: judging it against other chains, not as a restaurant in general This Five Guys is just outside Redmond Town Center. They have a pretty spacious seating area and indoor dining is allowed. I'd say the service was pretty quick, and they seemed to be pretty clean as well. The food, perhaps as expected, was dripping with grease (which turned out to be a poor choice for me, but that's not their fault- Five Guys is known for the soaked-brown-bag quality of their food). I ordered the Little Cheeseburger, which was very much a regular sized cheeseburger at other fast food establishments, and a Little Fries, which was the cup they showed x2, because they dumped as many extra fries into the bag directly as were in the cup to start with. They're happy to provide a cup for water if you need one, as well as utensils. The restrooms were quite roomy, only two available. Overall a decent fast food joint. I wouldn't say anything was stellar, but it was solid for what they serve. read more

Five Guys - Menu 10/10/2021 - Burgers Near Me - Redmond, Washington

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$26 for a bacon cheeseburger regular fries and a regular iced tea. The burger was dry and overcooked no seasoning. The bun was either stale or over toasted. Fries we're just OK. I will not go back. read more

Five Guys is known for that delicious and copious amounts of fries with generous "top off". Not at this place. We got regular fries and received half the amount we would expect. See the pictures. read more

Five Guys - Regular Fries - Burgers Near Me - Redmond, Washington

Burger itself was juicy but the grilled onions and the incredibly sour ketchup are a match made in hell.

Always prompt and great service at this location-- everything tastes fresh and it's one of the better locations in Western Washington. Great team with folks like Erick, always makes this location a pleasant one to visit. Always very clean restaurant and easy parking. read more

Some of the best fast food service I've ever had in Washington, the people had good personality and social skills. They made amazing patties and I've never left disappointed in any regard read more

What poor customer service. I stood in line and kept my social distancing. When i got to the cashier i ordered what i wanted. The cashier couldnt hear me so i had to repeat myself a couple of times. Then the cashier tells me that if i dont wear a mask i wont be served. I just got my burgers and left. But i wont be coming back again. read more

Mixed feelings.... I will provide two part review: 1) Food Quality 2) Service. 1) Food Quality - I am not a "hamburguer" person. It is not my food of choice and a crave eating one just every two or three months. My family (one of my daughters and husband) are super fan of Five Guys hamburguer & milk shakes. Between store pick up and Door Dash I say we have an average of 2-3 orders per week (food + milkshakes). My other daughter tags along for the milkshake only. The fries are not a big hit with them all the time. It is inconsistent. Sometimes they like it, sometimes it is little soggy and very oily. From observing how it is made, I think it is because they pre-fry them and do a quick dip on the hot oil when close to serve, to make them look like fresh fried. Overall, Five Guys is great on the food based on family's feedback. I personally eat my one hamburger every 2/3 months and used to enjoy it there, until the recent experiences outlined in part 2. 2) Service - has room for improvement. As stated above, I sporadically eat a hamburger, but when I order one,, I am really looking forward to enjoying it as I like it - with all the toppings of my choice. Early in the summer, I did order one (with the order for my family) and picked it up myself from the store - that is 13-20 min. drive from my house, depending on traffic conditions. When I got home, sad surprise. My sandwich was not what I ordered, missing the cheese and jalapenos. One of the other sandwiches was also wrong. I called the store to let them know and I was offered a replacement. I politely declined as I would not drive back just to pick up a hamburger. The person on the line offered me to come any other day and they would provide me with a make it right sandwich. Few weeks later, I was in the store with my family and remembered the offer. So as I paid, I mentioned I should have noted somewhere that there was a hamburguer + milkshake credit on my name. The person processing said he had no idea how to find that, but he could call the manager if I had sometime as he also needed to finish processing others. I thanked him and paid the full order as did not have much time to spare. Never got my "credit" of a burguer and milkshake that was offered. I moved on and forgot the make it right offer. Then, 2 weeks ago - more precisely Sept 17th, I stopped at the store and order a sandwich for me and my daughter plus a milkshake for her. As a reminder, I rarely eat one, and it was my treat! Once we got home and sat to eat.... disappointment! The messed up my and hers order completely! It seems that they actually gave us a wrong order! Not only missing the topping we asked (mine missing cheese, bacon and onions), but also included things we dont like - ketchup for mine and mayo on hers. I was upset - called the store to let them know. I DID NOT ASK for a refund or any other compensation. And explained I would not go back as I dont live close by - just wanted to make sure they are aware of the mistake (again). The gentleman offered (again) to replace my order anytime I can come back. I told him that this happened before, and this type of make right does not work - and it is embarrassing mentioning it at the store and people having no clue on what you are talking about. To what he assured me he would have it "in the system" so whenever I come back, I just need mention the day of my order. That brings us to TODAY. I stopped by with my daughter on our way back from an appointment and she asked for a hamburguer. I decided this would be an opportunity to redeem my replacement!! I talked to the gentleman on the front, that asked me for many things, including the receipt (that of course I don't have as I don't save them). I did have a picture of the order slip that I eventually found on my phone and showed him. He may not have had the intention, but he made me feel like I was making up something to get a free meal. He even asked me if I was sure the order was on that store :|. Seriously??? I told him about the previous failed "make it right" and that I was not asking for it not because of the monetary value, but principal. He took notes of my order and told he would make it at no charge - I explicitly told him also that I wanted to pay for the fries and shake as it came right on the previous order in question. He kindly offered to include also at no cost. After that - staff was talking about the situation out load in Spanish - that I dont speak but can understand - and it made me quite uncomfortable as I waited in the store. Once we got the order I decided not eat there but eat it at home. Ironically, and because I refuse to think they would make it on purpose.... they missed the bacon on my sandwich! LOL. No calling again. I am sure not eating another hamburguer any time soon. My family will probably still buy from them, but I will influence that choice much less if in my power . :) read more

As a regular customer I have to say I just had my last Redmond Five Guys burger! I'm confused how they have served me so many good cheeseburgers and today was so different. I've not had a burnt bun come out of their kitchen (rock hard and snapped in half) then told, "that's how we do it here". They made another burger, but guess what?! It was sloppy and disgusting for some weird reason. It's always the case when you have to ask for it to be normal, they send out a worse meal. This was way worse. I'm done spending $25 on a simple burger and fry at this location. No service and a bad meal. Get it together Redmond crew! read more

This is a chain that opened in Redmond not long ago. As you walk in, they have a pile of peanuts that I guess you can eat while waiting for your burger. They have not just burgers, but also hot dogs. I ordered the hamburger and "little" fries. Be prepared that their hamburger actually comes with two patties (but you can also order a little hamburger). I really liked the fact that you could pick your toppings at no extra charge--I just had grilled onions and ketchup. The wait was not too long, but the food looked really fresh. The burger was delicious--the patties were cooked just right with high quality meat and I really liked the onions. I was not a big fan of the fries even though the little order was really generous. They could have been a little crisper for my taste. I will be back. read more

I'm not sure why people gave them a negative review because they seriously have the best burgers in town. Crispy on the edges, meaty on the inside, the cheese is all melty - it's perfect. The fries are just salty enough. Even the hot dog (served open face) was delicious! But what impressed me the most is that every time someone walked in - everyone behind the counter greeted them like an old friend. The staff is so friendly and accommodating! I have definitely found my new favorite burger place! read more

The staff is friendly and the food is great- when you order Fries it's basically a bag of fries (which are soo addicting) they have lettuce wrap burger options for you keto friends out there! Worth it!! read more

Great service, clean store, excellent food. Simply what you should expect from "just a burger"

Walked in and all workers greeted us with a smile and hello. Food wash fresh and tasty. It was a clean friendly environment.

Standard Five Guys fare, clean establishment and well kept during these COVID times. Downside is quantity of fries served are less than what is standard for Five Guys. Staff can be a hit or miss but overall a good spot for a quick bite. read more

Five Guys - Menu - Burgers Near Me - Redmond, Washington

My veggie cheese sandwich was a sloppy mess. Photo attached - completely fell apart after 1-2 bites. Hubby thoughtfully brought me a veggie and cheese which smelled wonderful but upon unwrapping, was already a soggy, dripping mess. So disappointed as I really like Five Guys. Bun was soft to begin with and it appeared as if mushrooms, peppers and onions were ladled on like soup. Lettuce "cooked" and squishy. read more

Five Guys - Veggie Cheese Sandwich after 2 bites. Soggy mess, ladled on a soft bun - Burgers Near Me - Redmond, Washington

It's not often I feel blown away by the customer service in a fast food restaurant.... Maybe I just haven't been eating out enough lately.... But I was definitely wowed by the service at this Five Guys. Spanish speaking/bilingual staff. Immaculate hygiene practices including masks, gloves and ample, visible hand washing. Very prompt in taking orders and making food. And courtesy from ALL staff.... Every staff member who caught my eye took the time to say hello, or nod in acknowledgement.... Again, maybe it's been too long since I've been around many people.... But this doesn't seem very common! The restaurant itself is clean and well lit. We will definitely continue to support this business read more

Updating again because I heard back and had an explanation for the fries splayed across in the bag. I just wanted to let you know that Five Guys policy is that we fill your cup with fries and then give you what is called a topper. The topper is extra fries that are just placed in the bag and not in a cup. "I just wanted to let you know that Five Guys policy is that we fill your cup with fries and then give you what is called a topper. The topper is extra fries that are just placed in the bag and not in a cup." I appreciate them explaining it. Although I think is appreciate the fries just in a bigger cup. Although I guess it's no longer a" topper". I do still generally like their burgers albeit wish they were consistent in construction of it so that I can happily eat it. read more

The food is very good but one thing that irritates me to no end is when I go in to pick up an order for delivery they don't drop the fries until you check in making you wait 5 minutes or more. I've waited up to 30 minutes for an order before. It's a waste of time and incredibly inefficient. read more

When a restaurant offers peanuts in the shell, is it not the expectation that customers will drop the shells on the floor? I was called out across the store by the surly cashier for doing this, then when I offered to clean it up, she said "No, you're fine." Well don't worry, I won't be back to make a mess in your store again. read more

Very disappointing. This was my first time to Five Guys, so I didn't quite know what to expect. I ordered a Little Bacon burger and fries. When I got home and took it out of the bag I had a burger bun with some sad looking meat and bacon and nothing else - nowhere does it explain that when you order a burger you don't get any trimmings unless you specifically mention it - it would be great if they would ask so that I would have known. read more

Five Guys - Little Bacon Burger, missing the trimmings and fries. - Burgers Near Me - Redmond, Washington

Well where to start... I asked for grilled onions and got raw ones and they were strong not sweet onions. My burger was dripping too much juice, the whole bottom of the bun was soggy and hard to eat. Now if the flavor was there I would maybe over look a little but no flavor at all. I could feel the texture in my mouth but no flavor. Weird hmmm. Except onions. On the upside ! It was fast We didn't have to wait very long for our order, and free peanuts while we wait. read more

Five Guys - Burgers Near Me - Redmond, Washington

Holy Cow!! It took me 3 tries to finish this monster delicious burger yum!! As for the fries, we ordered two, didn't even get to the 2nd order, they had filled the entire bottom of the bag with more fries!! So yes, sooooooo yummy, worth every calorie, and I consider myself a french fry super fan. Great job Redmond Five Guys!! read more

Came in tonight honestly not expecting too much, but the burgers were on point, and the guy up front was friendly and respectful :)

It's international burger day and our usual haunts are packed so we found ourselves ordering from the 5 guys app. Okay. There's a lot to unpack. I consider Shake Shack to be a competitor for 5 guys even though, frankly, it's not close. Let's talk about the food at 5 guys. I ordered the $8.99 cheeseburger. Quick rant. The bun always disintegrates and turns to mush no matter what you order on your burger. It's not a good thing but it's always done that. It's their thing. Yuck. The meat is decent to good quality but under seasoned. There are lots of topping options which sets them apart from most other burger places. I'm just not overwhelmed by the quality and flavor. It's just not there. The fries. We always order the small which is about enough for three people so that's good. They aren't my favorite fries and I know fries are subjective but their fries are rarely crispy and just don't have the flavor you'd expect. On to the shakes. Don't get them. Overpriced. My son ordered the strawberry and for over five dollars he said it tasted like medicine. News flash. That's not an attractive quality in a shake. Their customer service and friendliness is okay to good. It's hard because I keep comparing them to Shake Shack where it's always a 10/10. I don't know. There's room for huge improvement based on the prices they charge. read more

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I don't know if it's all 5 Guys, but the one in Overlake, and Kirkland have both downsized their quantity of fries. Perhaps they share ownership. It used to be you got almost more fries than you could eat in a small order. I read an older review stating they used a 12 ounce cup, would fill that for a small fries, and then throw a scoop on top. Well, now they use a 3" tall paper cup, I would guess 6 ounces, and a small fries won't even fill that twice. Last time I ordered a medium, and that barely filled the 3" cup twice, and even that left me disappointed. I've ordered medium twice and neither time did it really seem any larger than the small. Potatoes are cheap, the prices are high, there's no reason to downsize the fries except for greed. read more

Their burgers are burgers - but I always have a bad experience with online/web ordering at this location. If you are ordering ahead, my advice is to either skip this location and do the Crossroads/Bellevue location or just order in store (no matter the line size) - you'll get you food faster and it won't be cold. 8 times out of the last 10 I've been generally ignored by the staff at pickup area and waited 4-6 minutes while waiting and trying to get the staff's attention and watch several in-store orders get processed, then told to wait while they dropped the fries. And I wasn't the only one. read more

Five guys is awesome.You can throw your peanut shells on the floor and you can get a BACON MILKSHAKE. They have an amazing cherry Milkshake. They have framed newspapers on the wall. Now these are special newspapers because they are in them read more

Really awesome spot for a burger! I loved the vanilla milkshake with bacon. Whatever they do with the bun I like too-it is light and fluffy which compliments the burger. Can't wait to come back. read more

Cheese sandwich was a soggy mess. Topping all on one side. Bun was falling apart. Inedible. A wast of $8 bucks.

Great customer service as soon as we walked in the door! Michael was our cashier and he was so patient while we decided what we wanted. He was such a sweet guy with unmatched people skills. You can tell he really loves his job, and if he doesn't love it you would never be able to tell. Even his coworkers working behind him were all cheerful and smiling. The guy who handed us our food was extremely courteous and kind as well. I wish I knew all of their names. It is such a great group of guys in there. We really felt welcomed and appreciated as customers. I have never had such great service. Not to mention the food is very good quality, super good! Probably better than In n Out which is my favorite. The place was also super clean! Everyone here works hard and they totally deserve recognition. Literally, I would love to be friends with all of them. A+ read more