So tired of coming here for Ice Cream and being told over and over some excuse about the Ice Cream Machine not working! I noticed several other comments with the same complaint...Also if you come here after 10pm you wait in line (Drive-Thru) no less than 20mins.. they did an entire make-over on the entire establishment but did Nothing to Improve customer service! read more

Whatever guy at the window today around 12:50 was extremely rude and he's rude literally every time I come there and I come everyday! He doesn't even greet you when you pull up he just opens the window says here and walks away. Everybody else at this establishment is extremely kind. Honestly I hope someone talks to him about that. read more

The drive through was loud and a abusive lady socked me in the arm and I continued to wait for my food 20 minutes after and it was completely cold read more

Walk to get my food very unclean place floors were nasty tables dirty was a turn off to late to cancel order men's bathroom needed attention didn't eat my food. Never will go there again read more

Go somewhere else. Food is ALWAYS shitty. Fries are never fully cooked and they're covered in oil. Go somewhere else!!!!!!!

The drive through always sucks when it comes to lunch. Food is always cold , old, doesn't taste fresh and they always have dumb ass people that never smile. If you're not happy why the fuck even work there . They get mad when you ask for extra ketchup and bbq sauce. If you're not buying breakfast don't eat the lunch. read more

This McDonald's is horrible, even to McDonald's standards....where do I begin? I've been here a few times and it's always the same. They never have ice cream so don't expect to get a Mcflurry or sundae. They are ketchup Nazis, you're going to have to learn how ration one ketchup packet for an entire large order of fries And lastly they have horrible customer service, I ask for ketchup for the fries i ordered(why aren't there any in there already?) girl at the drive-in is super rude, she doesn't even stop her conversation with her other associate, she just tosses the ketchup in the bag and shuts the window super quickly, what am I going to bite you or something? What about napkins too? Only reason I ever go here is if I'm really hungry and the Douglas by my house is closed. read more

The worst McDonalds EVER!!!! I called and complained about the service and my order back in May and I haven't been back since. Tonight I decided to go for late night munchies, I was better off going to the one on Lakewood and Rosecrans. It's a very minuscule issue but none the less, how does the rep go from hearing me say I want ranch with my nuggets to giving me bbq?!? Like, what??? Paramount McDondalds, step up your business and employees. For the love of God... Please!!!! And these people have the audacity to ask for $15 minimum wage. What a joke! read more

Not sure why this place has such low reviews. I LOVE this Mc Donalds. They are always so nice & the teenagers here are never "teenagers" when it comes to Customer Service. I honestly feel most teenagers have no sense of customer service anymore. Everywhere you go they are chit chatting w/ their fellow co-worker about what they did that weekend, or who said what about who on Twitter. It's rare to get a "how are you doing today?" or even a simple "Hello" from some of them. I swear most places I go they just stop talking w/ their co-worker long enough to tell you "$17.35" then take your money, hand you your change all while not so much as making eye contact w/ you and still yapping their mouth to their friend. Not a "thank you" or "have a nice day" of any sort. So this is why I LOVE this McDonald's so much. The people here (teens included) always acknowledge me and say hello. They always smile and say thank you. They always get my order right & that says a lot because my lazy fat self is there often, LOL. read more

.Private franchise so they are 30-60 cents higher than the norm...but the food is always re cooked or cold, bad customer service , the deals you see on the commercials are not the same at this location...for example i ordered a large drink and it clearly says 1.00 for any size beverage...which i order from many locations almost daily, here it was 1.39 also my sausage biscut wasnt 1.00 either, i can go on and on this is by far the worst location i have been to as far as the overall experience, and i live down the street, always giving this place another chance but they always screw somthing up... read more

Employee was rude asked for extra sauce got it shoved in my hands then they have no ketchup no drink caps & to top it off the floors are dirty the tables are dirty & even the drink station is dirty read more

Talk about excellent customer service!!!! I must admit that I felt stupid as the cashier was taking my order. I was still thinking about my car's windows getting tinted across the street that I was staring at her while she kept asking me what I wanted to order!! Lol. . .embarrassing! Anyway she smiled and I apologized. Our order was soooo fast that I was barely setting the sodas at the table when I heard our # being called!!! And yes everything was hot! . . .the place is nice! read more

Very bad service. They got my order wrong when I order a number 2 (cheeseburger meal) and a mcdouble and they gave me 3 cheeseburgers. I also got cold fries!!! It's ridiculous. They don't offer or give you any condiments unless you ask... read more

This McDonald's sucks!!!! They never have anything. Either no patties, no ketchup, no toys for the kids happy meals, the ice cream machine is always "broken." I once went there in the morning to get an ice coffee, waited forever in the drive thru to get to the window and pay for them to tell me they had no ice coffee. Apparently when I ordered, they weren't aware that they were all out. Drive thru always takes forever. Cashier can't seem to multitask. Most of them are rude and seemed very unhappy to work there. I used to work at a McDonald during my high school years, and we had a time limit to get cars in and out. This place seems like they dont give a crap about peoples time. They need better management for sure. Oh, and one last thing...I also have ordered through the mobile app and they also take forever!! Shouldn't the mobile app be faster? read more

The worst! Always get my order wrong, made me wait 10 mins and late for work, and the manager Aricelli is rude. Will never come back here!!!! read more

All bad, they say u get a free lunch if they are longer than a minute, well they sooo cheat you, they make you wait in the front for about 5 minutes amd they dont give you no free nothing they are falsifying the time. ..and it is aslo false advertising! read more

Terrible service always getting orders wrong because they are to busy chatting away (chisme). They never have supplies like cups, straws, etc. Managers are a joke and they will call the cops on you for any stupid reason. Corporate is a joke as well this comes to tell you that they don't care about there customers what for they have enough already right. read more

I was really excited to have a McMuffin, bit into and got a mouthful or eggshell and runny egg. I was already to far out to go back and get it fixed... read more

Food wrappers are on the floor, tables are dirty , at least two. I ordered the promotional deal of two sausage egg mcmuffins but had a couple of people after me pick their order first. When I ask they told me that because it was a breakfast item it would take longer. And you have staff yelling at each other. Manager should be fired. Not all Mcdonals are created equal. read more

Their late night crew always has the excuse at different hours that their Mc cafe machine is during cleaning phase, and they always will tell you it will take many hours to clean. Give me a break other McDonalds have admitted this is complete nonsense. Don't even bother if you have plans on just ordering a Mccafe drink. Management issues. read more

I've been in this line for 36 minutes waiting for simply two chicken sandwiches and two cokes , people have gone out of line due to wait , people are fighting inside over god knows what and they were spraying bug spray by the food An fighting over it , everyone who ordered basically left An didn't care to get there food due to the wait , also people were cleaning right in front of the window ignoring the customers..... so ridiculous if I can rate 0 stars is would ! Worst service McDonald's has ever given , you suck !!!!!!! read more

Only complaint Is drive-thru I come every morning on my way to work 3:45 am and 4:45 am and 75% of the time I'm stuck behind a car that takes over 5 mins to get their order, and all I'm waiting for is a black coffee. Many times I have to drive out to make it to work (75% of the time), and I have to drive all the way back at my 1st break. Why does the am crew take so long, and if a customer behind a large order only has a black coffee why make him wait. Park the car like other McDonalds locations read more

Ordered lunch, chicken sandwich and French frys, Uber eats brought food to my office and the food was ice cold, frys where cold and old, sandwich was cold and hard. could not get my money back from Mcdonalds the young lady told me I have to go to Uber eats to get a refund. Now how about that! I'm done with the Uber eats and McDonalds. read more

Worst McDonald's ever ....ordered chicken tenders and the chicken was raw I go back to let them know because I called the number on my receipt and no one answers and they give me new tenders but they're still raw read more

If I could give it zero starts I would. The young man in the drive thur was rude. They made us drive our car around and get back in line in the drive thur since the food wasn't ready. Aren't you suppose to park the cars??? They took a very long time with the food. This is not the first time I have had problems with this location. They really need to learn some manners. read more

This place is so unorganized... They never give me the correct order. The food is... Well, it's McDonald's. If you come here just make sure to check your order before you leave. read more

This review is for REGINALD. He was courteous and friendly from the moment he spoke to me to take my order until he walked by a table I was sitting at to bring a mom busy with her 2 toddlers a straw for her drink. Thanks for the happy meal Reginald, see ya again soon! read more

This is my first review, I have never been this disappointed in this McDonalds, first while in the drive thru I ordered the 10 piece chicken nugget meal with a Shake, of course they do not have Ice Cream, I also ordered a Bacon Ranch Chicken Salad, I was asked if I wanted grilled or crispy chicken, I ordered the crispy chicken. Once we arrive a the next window to pay I was then informed that they no longer have any Salads, now I'm a little ticked off. After paying for the 10 piece nugget meal, I ask for my receipt, they tell me they do not have any paper for a receipt. Once I get my food I ask for a manager, I was told the manager name was Julio, who was not on the premises at the time, so I asked for the head manager, was told her name was Carla. The person at the counter would not give me any last names. I would never recommend this McDonalds. I give it 0 stars, bad customer service all the way around. I did not want to give this place a star at all but I cannot post this review without selecting at least one, this sucks. Kim C. 06/05/2018 read more

Every time I decided to get breakfast I always go to McDonald because it is consistently efficient. It won't take me long to grab a little sausage McMuffin. read more

sometimes idont even know why i always come back to this location , probly cause its the closest one from my house but when i dine in the workers are rude , thiers never napkins straws ice & Lids! its always a mess sticky floors ect. & the drive threw thier not polite on the 1st window when they get the money they dont repeat your order and they dont even look at you or greet you like you feel unwelcomed , now on the second window they just open it and give your food and close the window like seriously ?? its just sad how they dont have control thier & they remodeled the whole mcdonalds in & out for what ? so the employees could be rude ?? even the shift leaders are rude especially a skinny ass girl with brown hair ! its not only one time this happends its every time !!!!!! read more

Awful customer service. They basically toss your food at you in the drive-thru then shut the window without saying a word. It's incredibly rude. read more

This McDonald's has the worst customer service very rude employees and the manager too. They always short me out on fries never fill it up to the top, burger is always cold taste like it's been sitting for hours, and they're always out of something. read more

Horrible service! Lazy workers always complaining. Drive-Thru takes FOREVER! Everytime I go theirs always a problem.. ( I go because its down the street from my house) but NEVER again last night was there last chance. McDonalds needs to better train or hire employees read more

Very very bad service. On two occasions they have not gave me the correct order and change and I'm not talking about cents, dollars five to be exact only reason I keep coming back is because I have no other McDonald's close by to go to. So with this said fuck your 15 a hr read more

I asked politely and with a smile for a manager because I didn't understand why a small hot latte would not be sweetened with liquid sugar unless I payed extra for it? The moment I said the the crew taking my order gave me attitude and seemed displeased to go get a manager, then the manager showed up, I was told his name was Jesus, I had to ask because he didn't have his name badge on, he came straight at me with a bad face on him asked me what the problem was and instead of preceding to explain to me why that drinking didn't already come with liquid sugar unless I payed. He, not only had food on his teeth, but also proceeded to ask me questions which he wouldn't even let me answer to, which was just really rude. I asked him to just go ahead and change my drink to a vanilla flavor then, then he was like so are you having 2 drinks or one? I was like just one, and then he said the vanilla one or the plain one?, what I mean is that he was looking for a way to Attack me with those questions probably trying to get into an argument that I was not gonna give in to, I just nodded only the vanilla one, he proceeded to give me my receipt with out thanking me or wishing me to have a nice day and just closed the window, very rude. At the second window he was the one to prepare my order and then desapearing. My fries were pretty cold And I didn't get bbq with my tenders. But I wasn't trying to complain anymore since at this point I have seen the terrible service that they have there. And food on their teeth. read more

The Food was cold the order was not right drive thru took forever and the manager (guy) was rude will never go back to this location also forgot to add that the manager hung up on me if thats called Fast great Service Then Maybe I should reevaluate Eating at McDonalds Thanks For Bad Service. read more

If I didn't have to give it a star at all I wouldn't!!! The manager sucks at her job and so do all of the other employees. All I Ordered tonight was a fricken sausage Mc muffin but it had to be burnt. Never going to this location again and if you can avoid this one do!!! read more

they took like 40 minutes to give me my order, horrible customer service. employees were just talking and hanging around.

A few weeks Ago I ordered the buttermilk chicken sandwich well my bread was BLACK LIKE BURNT. i threw it away because I was not going to go back when I just got home. Today I ordered a double quarter pounder no sauce with a diet coke i endedl up with a coke regular quarter pounder with no pickles sauce still.on it. I was fed up so I went to get a new one. I still end up getting my wrong order I got double quarter pounder with no pickles and mustard on it. How is that possible! I left . your location is closest to my home but I am no longer a customer you're messing up way too much! read more

bad customer service always & they know it & don't care how they treat you.. last time im spending my money here.. & i use to come here 3-5 times a week.. not anymore.. read more