This manager is really nice I'd say best McDonald's manager out there really out there instead of sitting around came and asked me if I needed any help and handed me my food. Very polite man. read more

Bring back the old McDonald's. This is way too corporate and ran poorly. Yes this location. They are so stringy with everything it is hard to come back. The challenge is is convenient but the turn off is the rude employees and the smell inside is bad. read more

I really enjoy coming to thus mcdonalds locations because they have lots of seating inside and it is always clean. They have my order ready for when I place a mobile order through the app. My only thing would be that the employees sometimes seem to always be in a bad mood but they do maintain a great restaurant. read more

One of the two managers is very rude at this location. There were three of us waiting in line for a good 6 to 8 minutes nobody even acknowledged us so I said hello to her as she was walking back-and-forth ignoring us, and she snapped her fingers at me in an angry way and said what. I said you know nobody's even acknowledge usand you put up her hand telling me to shut up. Another manager came over and help me and she was very kind. But to be treated with somebody that is responsible for training the staff like this, it would concern me as a McDonald's owner if this person was training my staff read more

We fled the fires and chose Ojai to stay- after getting in late and exhausted knowing our home was gone we just wanted to eat and this was the only place open. We confirmed THREE times that the burgers had no cheese as my husband is allergic- got back to the hotel and found every single thing had cheese on it. We were way too tired to drive back, but how hard is it to not put cheese on something and ACTUALLY click the button that says NO CHEESE, we asked THREE times because we could see it was wrong on screen, were assured it was right, and it was still wrong. Absolutely unacceptable. read more

My husband just HAD to go to McDonalds today to get the iconic Grimace Birthday meal while it is still available. This McDonalds is neatly located on the top of a mini hill off of the main road into Ojai. It is very clean looking with all updated fixtures and tech. The drive through had about 5 cars in front of us and took us about 5 minutes to go through in total. The woman who took our order made sure to get our points for the order added to my husbands account which was nice of her to go the extra mile to help us out. Then she was very friendly when we got up to the window to pay. And finally the meal came out and was brought to us by a employee with a big smile on her face. It was a great way to close out the drive thru experience, and leave us feeling positive about our visit. read more

McDonald's - Grimace Birthday Meal Shake - Fast Food Near Me - Ojai, California

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I Order a combo that should have had monopoly game pieces. along with being a large size and instead my nuggets come in a paper bag instead of a box same with my fry's with no game pieces large coke no game pieces. Don't advertise monopoly is back if you're not giving out game pieces with there orders. read more

I ordered all my food at the kiosk and it was made correctly. Got a second order for dessert at the counter which the manager made with the right amount of ice cream and toppings unlike many other restaurants . Even got a free medium fry with the app. Those fries were some of the hottest and freshest fries I have ever had! The workers were friendly and seemed like they enjoyed being there. I'm only taking off 1 star for the bathroom but hey, no McDonald's is perfect right? It's nice to have such a decent McDonald's 5 minutes from my house. Thank you, McDonald's ! They also have a small play place indoors +double cheeseburger +mchicken +medium fry +6 piece nugget happy meal +peanut butter crunch McFlurry +m&m mcflurry read more

Super slow service, could have been better. I was in a rush and then they messed my order up so I had to wait to get it right. Such a bummer! read more

It was a hot day (hovering around 100), I was on my motorcycle on my way to a campground, and wanted to spend a few minutes inside with air conditioning, enjoying a cheap breakfast, and borrowing the wi-fi. The had signs on the door that they had no indoor dining due to COVID restrictions. That was the first time I've run into that anywhere, and nobody else in the Ojai area is banning indoor dining. Strange. Now that I've read the other reviews I'm glad I moved on to a better establishment. read more

The chicken on my Sandwich was definitely not grade A. Tasted like it was boiled and was tough! Staff was ok Timely with my order It was clean and has a kids indoor playroom read more

I went in this place to get a double filet of fish. I tried to order on those stupid job killing kiosks, but the item I wanted wasn't on the menu. Walk over to what used a place to order and the kid says, " I can help you prefer on the kiosk", I said no I don't like to use them. So he took my order and scarily the order came out in 30 seconds. That in itself was worrisome. Of course when I took the first bite my fears were confirmed. The fish was dry and rubbery and tasted like they had been made a couple hours ago. Really, really horrible with an obvious we don't give a shit from an operation that sells horrible food! Stay away! read more

Ever since the new year, this Mcdonalds has been absolutely superb. They had a rough patch awhile back but now, I genuinely enjoy coming here, the fries are fresh, not stinky or soggy like the other mcds in Ventura, orders usually spot on and properly made in a timely manner. Exemplary service. Fingers crossed it stays just as good. read more

I am happy that the workers are getting raises they deserve it. This McDonald's has had its ups and downs and was in bad shape before the remodeling. I have also noticed that the size of the bread and FF. They have managed to sneak small changes to us. For lent, it was a quick go-to for the fish sandwich the size has been reduced big-time. However, I confirmed it with the staff and was shown other items. The staff is afraid of being let go or their work hours reduced. read more

Being from LA, this McDonalds was much much better, in terms of fries portion, meal taste, and customer service. The wait was a little longer than the ones in LA, but when I saw the portion I was satisfied. Staff has an old school working attitude, don't see that often, especially at McDonalds. read more

How, HOW?!, do you forget to put the beef patty on a cheeseburger?! I mean, at least there weren't any pickles like we requested. read more

McDonald's - A burger-less cheeseburger. How do you forget the burger?! - Fast Food Near Me - Ojai, California

Im not trynna be a Karen but... I didn't know i ordered mold on my Sausage Egg McMuffin. Went back and apparently it wasn't mold it's just how they cook it lol read more

McDonald's - Didn't know i ordered mold on my sausage egg McMuffin - Fast Food Near Me - Ojai, California

Four stars compared to other fast food. The staff here is always friendly and enthusiastic. I occasionally come here for breakfast to get their oatmeal, which is really good. Today I stopped for lunch and had a grilled chicken club sandwich. It was fresh, very hot, and delicious. It easily rivaled other fast food chicken sandwiches in terms of taste. If you like McDonald's, this is a clean restaurant with good staff. I recommend it! read more

McDonald's - Grilled club - Fast Food Near Me - Ojai, California

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Boycott this McDonalds. The manager does not understand the word customer service. I went to purchase the two for five because they had the signs up all around the building and the girl at the counter said they are no longer serving the two for five menu. I asked to speak to the manager. The manager came out and said the same thing to me. I pointed out the fact that there were signs all over the place and that he needs to know them. He said the offer was over. We discussed it and he continued to insist that they were not going to provide the two for five even though the signs were still up. Very very poor customer service. the manager did not handle that well at all and if I was the owner of that place I would seriously look at my management and my people for not doing their jobs properly. read more

Jeanette who is at the drive through is ALWAYS Sweet and on her game. She works very hard and makes sure my order is always correct. Please let her know how amazing she is!! read more

If someone orders Large fries, they should get large fries, not whatever this is. Also, we had a large order and they only put two ketchup packets in the bag. When I asked for more ketchup and hot sauce, the person working sighed and grunted. Upon her return, she handed me the bag and said "where's my tip." She may have been joking, I just laughed it off. But in my defense, I did ask for a handful of ketchup and hot sauce. My large soda was flat and the French fries were cold and stale. It was pretty late so is this normal to serve late at night? Asking for future reference. I won't go this late again if this is the case. read more

McDonald's - Large French fries right out of the bag. - Fast Food Near Me - Ojai, California

Friendly workers. It would be nice if they had a menu at the drive up that faced the cars waiting in line.

they did not give my child a toy in their happy meal as well as did not give them the sauce.

Seriously disappointed to see that they've raised their drink prices like most other locations in Ventura County (and at least in one SB CoUnty) store. McDonald's in most places continue their $1 promotion which is great in this time of unbridled inflation. Eat somewhere else. read more

If I could give 0 I would. I don't know if the back of the house staff are new or just untrained or just plain dont care, but it was obvious when my order came to me with 2 of the 3 sandwiches wrong completely. I don't suggest going there for anything I asked for a water cup and the cashier made me pay for a small soft drink....I was shocked and appalled. If this is how this company is going to be run I think they lost there way. read more

We went into McDonald's the other day around 6:40 am and they were not even serving food yet! They open at 6. Worse, we stood there for a lengthy time without anyone saying anything to us. It took another (non) customer--who spoke with a worker he knew--to tell us that they were not serving yet. Their service never is good so this did not surprise me. Occasionally, it seems like a few people try but for some reason it never amounts to much. read more

There are not many drive-thru options near Ojai. (None In Ojai). This McDonalds is consistently one of the worst fast-food restaurants. They are always out of ice cream in summer - it's actually a local joke. Today they were out of coffee (all), tea, chicken, and a list of other things. Just a poorly managed restaurant. Follow up on Saturday 8/3 - they have coffee beverages back but now are still out of ice cream and biscuits. Skip this and go literally anywhere else read more

Decent food and friendly staff, but is there a reason why the lobby is still closed? I understand during lockdown and restrictions, but the last restrictions ended in June, and the lobby remains closed. The nearby Taco Bell and Starbucks (and just about every other restaurant in Ojai for that matter) are fully open, why not this location. It just confuses me. read more

So I'm seeing that reviews are all over the place for this McDonald's. I came off a God-awful hike in the Los Padres National Forest today wanting protein, carbs, and inhuman amounts of sugar, delivered as quickly as possible. I didn't want anything ironic, or fusion-y, or hipster, which ruled out most of the places in Ojai proper (I like Ojai, but sometimes it's a bit much). I've been to this McDonald's a couple of times before, also usually after hikes. What prompted me to write this review today was the condition of the dining room and bathroom. I mean, my meal was good, no problems there, but unless someone's having a really bad day, the Quarter Pounder at one McD's is pretty much like the one at another. What was noticeable was that the dining area was super clean, and all the tables that were empty were also wiped off and clean, with no trash or food residue in evidence. The men's bathroom was near-immaculate, better than the condition of some foodie-type restaurants I've been to. This was on a Friday afternoon, after what I'm guessing would be the normal lunch rush, so I don't know what this place might look like when things are running hot and heavy. Nonetheless, strong work to the manager and employees for paying attention to the environment of this place. read more

I went to McDonald's on my lunchbreak I don't come here much, but I like too occasionally. Well after having my food handed to me I waited for about 5 - 10 min. Trying to reach someone behind the register everyone acting as if i wasn't even there. Finally I firmly and respectfully raised my voice so maybe someone could hear me. Then the manager comes towards me yelling as if had i tried to offend him and I quote him "what do you want?" Rudely before tossing my sauce at me and walking away. Ojai McDonald's for you. Just smh. Glad it's over. read more

Went there later in the evening (not many choices past eight in Ojai) got my normal number ten with a cheese burger on the side. Apparently the staff is so incompetent they cannot remember to put the burger in a cheese burger. How you mess that up, when there are pictures that show how to assemble a burger, is beyond me. This McDonalds is consistently bad with service and seem incapable of picking up the correct order items, placing it in a bag, and handing it to a customer. read more

McDonald's - A cheeseburger that was served as a cheese sandwich. It's apparently too hard to add the burger part of a cheeseburger. - Fast Food Near Me - Ojai, California

The dinning room says it open until 11 on Sundays but I got here before 1030 and it was locked. If you are going to advertise hours, at least be open those hours. read more

Thank You Robert, the Manager at the Ojai Branch. Our morning to go order, breakfast was a complete mess. After speaking with him he made it right for our next visit. Thank You, and will try again read more

I worked at this exact McDonald's for close to 6 years. I can safely say this McDonald's is the single worst managed restaurant in Ojai, and one of the worst managed McDonald's in the county. To say management treats its staff terribly is an understatement. They put us under unnecessary stress over the most minute details. Not to mention sometimes, management will disappear for what could be hours, even when we are very busy with customers. Usually they're out in the back office, using their phones. And them comes the machines. Anyone who lives in Ojai has come to expect the soda machine to be broken. ( They break down once every 3 days on average). Here's why: The refrigeration units for the machines are VERY old. One time, when the maintenance guys came from Coca-Cola to repair the soda machine, I overheard them saying it was 10 YEARS overdue for a replacement. 10 YEARS! Mind you, this was in 2015. Come 2019, and they still use the same refrigeration unit, and to no surprise, it breaks down a lot. They can afford to add unnecessary add-ons like a playplace and self-serve kiosks, but they can't even bother to replace equipment that desperately need replacing? As a former employee from this location, avoid here at all cost. Go to Wendy's, O-hi Frostee, Jolly Kone, Jim & Robs, etc. They're better options than to support a poorly managed restaurant like Ojai McDonalds. read more

Being of a previous employee of McDonald's let's just start by saying that this has got to be the worst McDonald's i have ever been too. Rude staff who doesn't have any idea of what any of them are doing and today there soda and shake machines were down instead of them saying anything to customers they draw a crappy little sign. Really sloppy unprofessional. read more

Ordered a frappe all of them just over looked my order after about 10 minutes the checker girl noticed something was wrong and had to make it here self, hats of to her for paying attention, the rest of the crew was not, I was the only person in dining room ordering read more

Let me start off by saying the service was great, except for the slurring speech and overly dramatic expressions from the obviously high woman cashier. She could barely even spit out our order without speaking over herself with how fast she was talking; making numerous mistakes. I highly suggest the manager at this Mcdonalds drug test their employees working the shift tonight at 6:30. How unprofessional can you get? read more

This McDonald's they close at 11 but after waiting in the drive thru for 21 minutes before trying to enter the facility all before 11pm to be told they were closed and finished serving for the evening. Very unprofessional, disrespectful, and neglectful if it wasn't the only option in ojai i would never return. read more

Depending on what time you go to this McDonald's is when quality and costumer service can vary wildly. During the breakfast and lunch is when you get the A team, but after 6 o clock everyone suddenly doesn't give a shit. I received a burger so crushed it made me wonder what I possibly did to get treated like that? and I didn't do anything but ask for 2 cheeseburgers with no ketchup or mustard. read more

McDonald's - the squished burger I received around 6 or 7 pm. This picture doesn't give it justice as it was as tall as a quarter. - Fast Food Near Me - Ojai, California

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The staff was nice but I needed to use the bathroom and it smelled so bad!!! I had to walk out without using it. It smelled like a porta potty!! It was so bad, you could smell it from outside too read more