I stopped in for a quick breakfast at this McDonald's and it was, by far, the BEST experience I've had at a McDonald's in my entire life; and I have a long history with MCD (I used to have birthday parties there as a kid!) Upon walking in I already had a feeling that this was a special location, one that was really loved by its owner and staff: there was a big sign up stating that their 40th anniversary was approaching and all the events/specials leading up to it plus what to expect on that day (a visit from Ronald McDonald himself!). First off, 40 years is pretty darn cool. And second, all the events (cheap burgers, etc.) were going to be really fun for families to attend. I walked up to the counter and the astonishment continued: there was a tiny line but my wait was minimal. After promptly placing my order I was handed my receipt and told I could pick up my food at the counter next to me. I had just enough time to enter my transaction into my phone (breakfast budget, heh) before I was handed a bag with my food. Wait, WHAT? That was FAST! Easily the fastest I have ever experienced. Now, one could easily say "all you had was a #1 with an extra hash brown" and that is why it was so fast, but comparing to every other MCD breakfast I've had this was FAST! But the joy didn't stop: this was a wonderfully constructed Egg McMuffin and my hash browns were hot, fresh, and crunchy! Wonderful execution! As I ate I experienced the true beauty of this location: the staff. Regulars of all ages would roll in and the staff greeted them by name and asked how they were doing (truly interested in the answers, btw - continuing the conversation and showing emotional reactions, etc.). Not only that, they had the regular's orders on-hand and ready to go! Wow. Just wow. This location is how McDonald's should be. This location should be a model for EVERY location. In fact, it was so enjoyable that I didn't want to leave. I wanted to just hang out there all day b/c it truly had a warm, fuzzy, homey feel to it. This location is a gem and I cannot wait for another chance to return - I just wish I didn't live so far away. read more

Constantly messing up orders, and they don't give receipts so you can't exchange your items even when it's their own mess up. Managers are disrespectful too. Make sure they repeat your order to you at the window and check your bag. read more

Slowest McDonald's ever. Every time. There's also a 50 % chance they can't take the app code.

Absolutely terrible experience. The manager, Alberto, was rude, dismissive, and completely unprofessional. It's clear the place is poorly managed the staff looked stressed, service was slow, and mistakes were brushed off instead of fixed. Horrible management overall. Do yourself a favor and go to a different McDonald's. read more

This location is constantly messing up my order. Been going here for over ten years because it's close to home and they mess up my order about 3/5 of the time. The quality of the food is also terrible. This location is very hot or miss. The inside of the restaurant is also very dirty. Crumbs on tables, wrappers on floors, etc. read more

I wasn't impressed with this visit to McDonald's. Unfortunately my sandwich was not very fresh. Everything was lukewarm and not hot. The bread was stale and the fish did not taste very good either. I will stick with other locations. The service was friendly and prompt and that is where the stars come in. read more

McDonald's - Medium fries - Burgers Near Me - New Lenox, Illinois

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I'm not the one to typically whine and cry about service at fast food chains, so this should tell people something. Why is it that you can axe to verify your order, yet with all the reassurance they give you, they still manage to fuck up a simple ass task. Simple order: 2 Large Dr Peppers. Screen said Diet Come. At the window, asked if it was dr pepper and not diet coke. Was told yes. Asked at window 2 if it was dr pepper, again, told yes. Pull away. Take a drink. You guessed it. Diet Coke. How do the employees at fast food restaurants expect to make a higher wage when they can't even get a fucking drink right? read more

I went into this Mcdonald's, wanting fries and a shake. The service was awful because they did not acknowledge me standing in line for 50 MINUTES. There was no reason to be waiting this long. We decided to just open the door and leave the place and go through the drive thru. The second we went through they were rude and ignorant. They denied placing a second order because of no reason. I just wanted to go to Mcdonalds and enjoy a meal. Do better. read more

This for the night crew only. It's the only time I go. The fries are always hot and crispy and who ever the woman who runs the window is, always polite and professional. Yes, it's just McDonalds but this is one that puts forth the effort and it shows. Way to go night crew! read more

I went to this location I was only car in drive thru I ordered my food all of it was wrong. Missing items called store no one answered the phone for 20 mins straight. I will be contacting the GM in the morning the service was horrible for only one car in drive now my money in the damn garbage!!!! read more

Consistency high quality food, time after time. Buy a bag of their ice, it's the best, cheap too.

Was waiting for my food and could clearly see this employee eating food while making my drinks very disgusting after asking for the drinks to be remade they were but the same employee kept eating in front of us not to mention while i was eating my nuggets i couldn't even finish them because they were so old and stale very disappointed read more

McDonalds in general is a huge ripoff!!!! $10 for a two cheeseburger meal, which is two tiny, thin burgers, a fry (which is hardly ever filled all the way) and a frozen coke! McDonald's is so damn expensive these days and the quality is crap, usually the food is slightly warm at best. Many times I believe the food sat there for hours. There's an obesity epidemic in this country and places like this contribute to it. read more

We visited here tonight and what an awful mess it was . The floors were filthy . Every single table had stuff spilled on it and garbage on several tables . The bathrooms smelled and toilet paper everywhere in the women's stalls. The men's washroom employees just walking in circles texting . The play place was so so filthy . Napkins and French fries on top included vomit covered napkins . The manager had plenty of staff to send 2 out to clean the place but she was too busy talking on her cellphone . Honestly wish I could give this place a 0 read more

Fron the afternoon to the night time, this is the slowest McDonald's in Illinois. Once the adults leave the morning shift, everything takes forever. read more

Use to go here every morning for breakfast on the way to work . Happy people . Great service . All a sudden open/ not open . I go to work at 4:30 am . Was perfect .It says 24 hours ... a lie . Very spotty on early morning service ... became a waste of time .Not open @ 4:30-5 am . Definitely go to the one on Boughton Road off 355 in Bolingbrook . Great people , clean and most important always open in the morning on the way to work . Def 24 hours !!!! read more

15 minutes for French fries and I had to go in and get em myself too. When I went in to get my fries workers were standing there on the cell phones and remembered exactly what I had ordered but I never got them in the drive thru. Also last week I ordered a daily double and got home to a daily single. I know it's only McDonald's but if you can't get an order right how can you ask for a prevailing wage. Just a thought. read more

First off manager was a total jag off, I told her they got the order almost 100% wrong and she's like well what do you want. I almost said to her I want you guys to make the food right you people want $15 or more an hour how about getting orders right then I mean this is not rocket science or brain surgery. It's frankly pathetic that these people can't even get a burger right but they want what normal people do for a job not a steppingstone job mind you. She also said next time call well I have a little picture here that shows I called multiple times before going there and she says funny I was by the phone the whole time yeah you were probably texting on your phone and didn't want to answer the god darn phone. I would give them zero stars if I could it's just sad that people like this want $15 or more an hour yet they can't do something that people do on the barbecue all the time. read more

McDonald's - This shows I called multiple times so her saying she was by the phone is BS - Burgers Near Me - New Lenox, Illinois

Love McDonald's coffee. Hot and iced. Quite frequently stop by the drive thru just to grab a quick coffee while running errands. Stopped by to grab an iced coffee today and received a large chunk of mold or some miscellaneous blank gunk while taking a sip. I like to think that corporate places have strict cleaning and sanitary policies. Clearly are not being enforced here. Making my coffee at home from now on. Disgusting experience that I will not be repeating. read more

McDonald's - Chunk of mold or miscellaneous gunk that I had the pleasure of finding in my iced coffee. - Burgers Near Me - New Lenox, Illinois

The employees were friendly and the women's restroom was clean, but the food could have been better. I ordered a Sweet Chili McWrap w/grilled chicken, and the lettuce seemed wilted. The flour tortilla was also soggy and stuck to the roof of my mouth--this could be true in general for the tortillas if they come from a central supplier for all the McDonalds, though... It also took what felt like forever to get a fish filet sandwich (okay, around 10 minutes). But at least the employees were apologetic about the wait. It also felt a bit crowded inside, which seemed odd for 3-4 pm. Whenever I tried to get around, there was an employee mopping the floors or high school students blocking the exit. read more

Clean place with child playground and courteous employees. Good food.

Burgers were undercooked and the pop tasted horrible and the fries tasted like cardboard the service was terrible

erica is the most kind, loving person. she is always energetic and strives to make nice conversation with the customers. love her she definitely needs a raisew. read more

While trying to find a quick bit after a long day at work, I decided to go with my old pal, McDonald's. Obviously, I went through drive. Too tired to get out my car and order inside, but not lazy to complain when my order was wrong. Anyways, keep in mind, I was with a my significant other. As we ordered our food, and payed for it, we met this kind guy named Kieth. Not only was he kind, but his sense of humor was off the charts; I really did enjoy my time while it last there. Kieth even hooked us up with and extra fry and drink from the previous order that we discarded. I am calling him out by name, because I want him to be known to the world, that he's one of the best people out there you'll ever meet. He deserves a raise or something! read more

Dirty. This is one of the dirtiest McDonalds locations I've seen. There are definitely more out there like it but wow, this place even smells terrible too. Even when there aren't any kids in the play place running around, it smells like an animal shelter recently soiled. The walls even have caked on food and grime. If you like McDonalds food, keep driving, because there are more on Route 30 that are actually clean. Aside from the hygiene issue, the food is regularly served old and soggy. They clearly don't rotate out the old and new sandwiches enough in their warming areas. read more

Slow service. After ordering on the kiosk, the food took over 15 minutes to be delivered to the table.

Drive thru line is a complete shit show. Lines forming everywhere, can't get through the parking lot, people cutting in line through the other drive up window. It's at least a 10 mn process every time I come through read more

I used to come here a lot awhile back. A man by the name of Helmke... Mathew Helmke I believe was a true gem to the McDonald's establishment! He was always so nice to my kids and I whenever we came in and was a very kind young man from what I remember but I am pretty sure he doesn't work there anymore , hopefully he comes back and adds to the wonderful smiley faces of the new lenox McDonald's again!! read more

The guy in the dining area did a great job. Swept up and cleaned the tables. Very courteous and a real nice guy, respectful to customers. We were there around 1PM. read more

No McDonald's should ever be this slow! 20 minutes from placing the order to receiving the almost complete order in the reservation line. Even then, they forgot the drink. Avoid at all cost! read more

Awful, Awful, Awful!!!! The drive thru is super slow, we waited in line for twenty minutes! Super ridiculous!

My God. 11:00 and employees act like its 3:00 AM. WE ARE DONE COMING HERE. White Castle changed its hours in New Lenox just to suck up the business this McDonald's doesn't want. That's a fact. Attitude and speed is atrocious. read more

Ordered 100 parfaits to be ready at 6:00am - they were ready, cold and they helped us get them to the car - EXCELLENT job New Lenox McDonalds... thank you to managers Tony and Rhonda for great customer service....... Laura Ruhl Village Clerk Village of New Lenox read more

Very bad place dirty I went there once and I went inside and there was a bag of sauce was just sitting there disgusting!

Never had an issue at this McDonald's, unlike at some. Good food, good service, no complaints.

Ordered a double hamburger and received a hamburger. Went inside to have order correct. Received a double hamburger with 1 1/2 patties.

There is absolutely no reason this McDonald's drive thru after 12 should be this slow. I made a yelp account just to write something about this place in hopes that someone in charge of it will see this and retrain their night crew, it's frustrating because when u pull up to the window there's like 5 people . I work at 5 guys where everything is made from scratch and I can make a burger in fries in under 5 minutes where everything is made fresh nothing is frozen and 5 mcdonalds employees with a manager on shift can't get my mc pick 2 out in under 27 minutes? Like common please fix this your the only 24/7 mcdonalds in my town read more

Very well managed McDonalds!!! Consistent when it comes to fast service, cleanliness, getting orders right, and politeness. Hats off to everyone that works there! Great job!! read more

Closes early and over priced , food is always cold. Staff seemed like nice people but clearly no training.

This McDonalds sucks. Every time I go here they mess up my order. I've found dead fruit flies in the pop and ice tea machines, I've had to wait 15 minutes in the drive thru because the cashier and the customer were just sitting there talking. I will never go back to this McDonalds due to their lack of intelligence. read more