If there's zero star I will put zero. Today I went to buy two 20 pieces chicken nuggets (40 pieces)and go home found out only 20 pieces. I drove back 7 miles and told the same guy served me, right away this McDonald's staff calling me a liar in front other staff and customers. I ask him why he accusing me? And I take to the manager he said some people doing that, I said why I want to drive back and forth 14 miles just because want cheat for 20 pieces chicken nuggets? Or because I am Asia?I show them my receipt. Horrible and discriminatory business.I don't need an apple pie to make up for me but I want McDonald don't treat any customers like this! read more

Awful and with bad attitude in customer service - The lady Manager (on weekday in the morning) was rude and unwilling to resolve a perhaps small price adjustment issue caused by the app that might have a glitch and the manager would not honor the deal price disregard I show her the documented screen shot I took. She told me to resolve with McDonald's app's customer service as this is a franchise store. read more

Poor customer services. Manager has a very bad attitude does not care if they lose a customer. All they care about is getting the drive through line going by omitting items from you orders. read more

First time going to this location, and it will be my last. Around 1:30 am didn't expect fresh just made food, but at least keep it warm. The chicken nuggets were hard, and the fries were cold. Simply disgusting. Also I would like to add that, whoever takes the orders in drive thru Wednesday nights is rude, and unprofessional. No reason to hurrying people to order. Your shift ends when it ends. read more

I love McDonald's ... but something's wrong at this location 1st off the guy at the speaker sounded annoyed to take my order got 2 things wrong. I ordered a medium coffee I got a small also a sausage egg mc muffin with a biscuit and I got bacon . They even labeled the damn burger lol I'm not even mad get it together guys ! read more

McDonald's - Fast Food Near Me - Monrovia, California

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Grabbed food for me and my son and I got a Big Mac with no Big Mac sauce just the burger with lots of onions and lettuce not coming back anymore read more

4/6/21 Had Urge for Big Mac 11/30 AM -Lunch Time right?- should be Hot and Fresh Right? Answer- No Bun was Stale Burger Luke Warm after 3 minute drive home. Not Acceptable for $5.50 read more

I just ordered the triple stack breakfast combo and they gave a deep fried hash that was ridiculously burnt. read more

McDonald's - Fast Food Near Me - Monrovia, California

I've been going to this McDonald's for ever they even know my oder when I get there for u guys too add alot of salt to my fries and add the wrong suger to my coffee I had enough u guys r trying to make me and my family sick meny times I've said not to for the guy Chris drives a while truck that works there his the one for doing all this shit to my food even not cooking the hambuger all the way just sad read more

Ordered a large fry and this is what I got. Not even close to being full or fresh. Asked for ketchup and I got bbq sauce. This is ridiculous. I went the other night and my order was wrong as well. read more

McDonald's - Large Fries not filled or fresh - Fast Food Near Me - Monrovia, California

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This one is aiight I guess. I usually go to the arcadia one off foothill tho cuz it's not as crazy busy as this one gets. I mean all Mickey ds are busy but sometimes this outta control especially if you go like after midnight. They're 24 hrs right?! So how come they only got obviously one cook/cashier workin cuz it is crazy slow both times I went around 1 am on the way home. Anyway usually they get the order right and are prompt so I won't bang em too hard :) read more

McDonald's - It's a miracle the ice cream machine not "broken" this time lmao...soft serve no longer under $1 it's almost $2 now - Fast Food Near Me - Monrovia, California

MOLDY QUARTER POUNDER. took time to give us 4 large fries. Came out soggy and cold. Did not give us our creamers. And I open my quarter pounder and I get some moldy bun. What the hell is wrong with you people? How old is this quarter pounder for you not to see there is mold on it. read more

McDonald's - Fast Food Near Me - Monrovia, California

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Always drove by and wonder why the Mac Donald logo look so different from the original logo, why does it have a strike in the middle? Decided to have check it out. Saw an article in MacDonald that it used to be called Air Dome bought by someone till Ronald MacDonald bought over and name it as MacDonald. The interior is pretty vintage, feels like I've stepped into the 80s, unlike the usual decorations of other MacDonald stores. The only cons is, the portion of the Egg Muffin Burger is pretty small and the Big Breakfast portion is pathetic, supposed to be "big" but it wasn't, it is so "small". Other than that, overall experience is good, service is good, place is clean. read more

McDonald's - Fast Food Near Me - Monrovia, California

Probably closed if past 12am. Went here at least 7 times past 12 and only 2 trips have been successful as they are to be 24/7. I don't want it to seem like I'm blaming the workers, it's just how it is you know? Trying to help save people some time before coming. read more

Garett is really Feel like superior!! So arrogant the way he talk act ' not right becomes manager or is it my race

This place is ghetto as fuck if you want to save time go to the other McDonald's in Monrovia. I ordered a mocha frappe and they gave me some type of melted drink. So I had to turn all the way back And ask them what they had given me. I told the girl in the drive-thru that I ordered a mocha frappe and she said that they aren't selling mocha frappe's right now so I said OK then what did they give me she said I don't know. OK ? then figure it out hello you guys work there how do you not know. So then I said then why would somebody sell this to me and not tell me they don't have it instead .shes like I don't know. Like dam what do you know ? You don't know how to ask ? Stop hiring little ass kids. I mean really I would've just said I don't want anything if they told me they didn't have it. STOP WASTING PEOPLES TIME. Assholes read more

McDonald's - It's basically iced coffee with whip cream - Fast Food Near Me - Monrovia, California

My picky wife looks down on fastfood. So I was nervous driving from SoCal to Chicago. Of all the fastfood joints we had to stop at, she actually liked this Monrovia McDonald's the best. She commented on the service and better coffee. read more

i just wanna update my review and state that Uriel, i believe was his name is amazing here ! he remembers me and knows i always mobile order and asked me what my number was. you can tell he smiles from under his mask. we need more customer service people like him ! read more

This particular McDonalds restaurant leaves more required. First curbside pick up , closes @9pm on Saturday? The last 2 times my wife and I purchase fresh fries, only to be like warm. Cashier had a attitude which wasn't friendly at all. Just ask for the amount which was zero, and gave our drinks with no straws read more

Best Mcdonald drive thru ever because of Victoria. She is super friendly and so positive. Love it

It's Shamrock Shake time! Had a craving for a fish fillet today...which I don't have very often but sometimes a visit to Mackers takes you back to your childhood. And tonight it did as I was pleasantly surprised to see the Shamrock Shake on the menu for St. Paddy's day coming up! Wow - I haven't had one of these in decades..... Respect to Ronald (Sorry Jack) for how many years have they rolled out the Shamrock Shake - it is a tradition for Mackers that I have to respect. I'm not the biggest fan of Mackers but when you end up living overseas as an American sometimes it is nice taste of Americana. I use to visit Mackers while I was living in Japan - as no matter which country you are in - McDonald's delivers the same friendly fast service and the same consistent food (I guess it helps that they own their own supply chain as well). But who actually goes to Mackers to eat their healthy stuff? I tried their chicken sandwich and salad before and regretted I had ordered them. If you go to Mackers go for the stuff they are made of......Better healthy food at other chains....Although I do respect that they prob put it on the menu for the parents of the happy meal kids.... The fun thing about this mackers is the old retro style architecture. 4 Stars for its tradition! BTW - what is in a Shamrock Shake? Is it mint? Is it Maalox? oh what the hell it....it only appears for a few weeks every year...Happy St. Paddy's Day Mackers! read more

I don't expect a Gordon Ramsay level burger at 3 AM after Lyft driving idiots on a Friday night, but this food was the true definition of godawful. read more

Third pounder sirloin burger is a sorry excuse for a burger. Dry and flavorless.... I only visit MD's a couple of times a year and each time I come I remember why I shouldn't be coming. Food is over priced for the quality received. read more

McDonald's - Yelp asks "you really captured something here, what is it?" That's a good question yelp.... I don't know what it is. - Fast Food Near Me - Monrovia, California

Trash sweet tea :( Wasnt event sweet and the tea tasted watered down. However, good customer service !

Worst MD EVER!! 30min to get my food at drivethru.:( The milk that came with the Happy Meal was room temperature, which makes me worry about how they store any of their food here.. I had a 2 year old in my car who was ready to sleep and needed a quick something for lunch before he falls asleep. Ended up not being so quick. Unbelievably slow! They asked me to park in the parking lot to wait for my food. After I got the food, When I asked for ketchup, the girl decides not to bring it. I see her from the window doing other stuff. Obviously, she doesn't care that there's a hungry 2 year old in the car. She looks like she's still in high school, but she won't get anywhere in life if she can't even do a good job at McD :( sad sad.. Thank god that there's another McD close by at Foothill and 2nd. I won't have to come here ever again. read more

McDonald's - Having parking spaces designated for drivethru customers, and these spaces are very frequently used.. What does that tell u? - Fast Food Near Me - Monrovia, California

OK I normally won't say anything. But come in this is the 2nd time I purchase a sweet tea at this mc Donald's and they tea has the old nasty taste to it. Stop being lazy and make fresh tea. Its not healthy for anyone and a huge waste of time and money read more

Food literally had a bit taken out of it.. i can't believe they would literally bite it.. read more

McDonald's - Disgusting - Fast Food Near Me - Monrovia, California

I placed an order on the mobile app.. just fries and a 6 piece nugget and it took about 15 minutes.. meanwhile im watching alllllll the cars in the drive thru get there food and leave.. don't suggest using the mobile app at this location read more

If I could zero stars I would. WORST customer service ever! Mobile order because I had a long drive from Los Angeles back home (Monrovia) and I just picked up my 2 year old from daycare. I did not want to get down and the drive thru was packed! I placed an order for a 2 cheeseburger meal and a 4 piece happy meal and I pad the additional fee for 2 more chicken nuggets. It took a very long time for my order to come out and finally when it did the gentlemen whom brought it out says absolutely nothing just hands the food over and starts walking away. I checked the happy meal really quick for those 2 extra nuggets so if they weren't there I could have the gentleman bring them out. Of course they weren't there. So I opened my door and stepped out, he was barely crossing the pedestrian walkway as I was yelling "Excuse me, Excuse me!" I know he heard me because another man coming out of the restaurant looked at me like me in disbelief that the employee did not turn around. I had to get my child out of the car and go inside to ask for the my correct order. I was very upset that employee ignored me. The assistant manager was no help! He said I only order 4 nuggets. I seen the manager walk by so I explained to him what happened, he looked at my order on the screen and said to the asst manager that I had ordered the additional nuggets and he pointed out to him where it stated that. Regardless, it is horrible customer service and they NEVER get your order correct. We keep giving them chance after chance because it is the closest Mc Donalds but I much rather drive a further distance for better customer service and a correct order. I'll add that still that same evening my husband went to get himself dinner there and he actually went inside so that they would not mess up his order. Well they didn't. What they did do is made him a really long time for apple pies to be made without notifying him that they were being baked and it would take 15 minutes!!! After waiting awhile he went up to see what was taking his order so long and then they told him about the pies, he told the employee that they could've made him aware they were going to be baked and would take awhile. After that he heard a red headed employee talking about him right in front him!! He confronted her and she completely ignored him! My husband called the franchise owner and left a voicemail that evening. Until this day he has yet to hear back from them. Again HORRIBLE place, do not eat here!!!!! read more

I had misplaced my phone, the manager Joey was so helpful , he let me use the phone and helped look around the restaurant. He was very respectful and helpful. read more

I always have a 3 strike rule when I go to food places. This means if I have good/bad experiences three times in a row, I would write a review. In the morning through evening, their service is decent. Fresh fries, filled up soda, good nuggets, and etc. They get your order right and with finess (in my opinion). This is the only reason why I gave this a 3 stars and not lower. When midnight hits, that is when everything turns 180 degrees. I understand that it's midnight and barely anyone orders. It's just they have been giving me fries that has been in the hot lamp long enough that it dries and over cooked. (Possibly in there for more than 2 hours.) The nuggets I ordered were dry as well which I had to drench it in ranch. My sodas had barely any ice and has a 1/3 free space that I could tilt my cup more than a 45 degree angle without spilling. These happened three times in a row. read more

Had to stop at this McDonald after watching the movie "The Founder". Too bad they've changed the historical and original McDonal sign with the one we are now use to see everywhere. Not sure why people are giving 2 or 1 stars, after all it is a fast food and not a restaurant! read more

When going to a McDonald's the bar is set pretty low already. No one goes to mcdonalds expecting the world. That being said, I do expect basic service like getting my order right and getting my food within a reasonable window. Literally every time I go here I regret it with a passion. No exaggeration they have gotten my order wrong EVERY TIME. And EVERY TIME I go it takes AT LEAST 15 minutes plus to get my food. Smh. read more

disrespectful, bad attitude, I came to their counter said i have a mobile orde, they ignored me and continue to speak to the one behind me, I was shocked and didn't move then the arrogant staff said "move, i need to serve him." read more

Jemari performed excellent customer service at the drive through checkout. Up to date knowledge and up sell on a combo. Great personal hygiene too. Thanks read more

Got my order wrong and wanted to charge me to change it wtf is going on here the manager is the dumbest person I have ever meet never coming here again read more

bad service they always give ur order wrong they dont know how to count and you end up with missing items

Good McDonald's, probably the best one in Arcadia. The fries are hot and crispy and the double quarter pounder with cheese comes with onions and ketchup. The quarter pounder at the foothill location gave it to me without onions and ketchup, very dry read more

I really like this location and it is the closest Mc Ds, but they seem to be consistently wrong with the drive thru orders. I go all the time and never once do they ever get it right. Today I am missing fries in one happy meal and there was no dressing for my salad. What's the point if you have to take everything out to see if you received everything you ordered? Not a big deal when you are dining in, but it is so disappointing to find out when you are already home. I normally don't review fast food but this is the straw that broke the camels back. Items are ALWAYS missing. Never fails. 2 years and probably 100 visits later and Mc D's has not changed a bit. 95% of the time something is missing or the order is wrong. What is up with that. Missing fries and sauce as I look at my bag after I left the drive thru. read more

Just had the worst meal. Everything was undercooked I didn't think that could happen. The big mac, fish fillet, fries almost tasted raw. I hope i don't get food poisoning. I tried calling but can't get through what a surprise. read more