Ever since I started to cut out rice, pasta, and cheese from my diet , I have been ordering side orders of steak and chicken from Chipotle on days when I am craving for protein. Chipotle makes it super easy to order directly from their app and I save so much time to be able to pick up once it is ready. This was my first time ordering from Chipotle in Monrovia. I read a lot of negative reviews about bad service and long lines so I was initially a bit hesitant about going there. However, it was getting late and this was the closest location to my house. Warning: parking is very bad because it is located in the same shopping center as other restaurants and stores such as Kohl's and Trader Joe's. My order was ready by the time I got there. There was a long line inside at 8:50pm and the reviews about the restaurant being a mess were true. The trash cans were full and there were napkins and forks scattered all over by the fountain drink area. However, I was acknowledged by a staff upon approaching the pick up area and she assisted me right away. The steak was actually very good, much better than other locations I have ordered from. Definitely will be ordering again soon! read more

Chipotle Mexican Grill - Mexican Near Me - Monrovia, California

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Today's visit wasn't great. Upon entering patio it was a mess. Napkins, food, on floor hadn't need cleaned or swept. Outside trash was filled overflowing Inside was a mess as well. 5 staff members were behind counter and one could've been cleaning up dinning room. A man had to clean his own table Ordered two chicken bowls and they had not refreshed items that were almost out. Had to ask staff to restock. Manager seemed uptight and overwhelmed. The server was the only one at service counter. Not sure if the other staff was done w their shift. Food was just okay. Has been better other times Take better care of dinning areas and remove trash when full read more

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This is my go to Chipotle, as the other one nearby never cooks their rice properly. Have never had a real issue, yes sometimes they skimp on rice, beans and meat, but service is usually on point. Tonight was a whole different experience! Throw your gum out, stop chewing it while dealing with guests. Perhaps focus on who's in front of you rather than what your coworker is doing serving the guest in front of her. Don't give me attitude when you ask if I'd like anything thing else and I ask for corn, sour cream and cheese and you only partially hear me, because your not paying attention and start putting the lid on my bowl and I say excuse me, I'd like sour cream and cheese and you get an attitude. As a fellow hospitality person, this is not ok...do better Chipotle. read more

Jocdlyn at Chipotle made my visit amazing! Her energy was so positive and welcoming from the moment I walked in. My bowl was absolute perfection, and I genuinely loved the experience I had because of her great attitude and attention to detail. Employees like her are the reason people keep coming back. Thank you, Jocdlyn! It's so refreshing and rare to get such exemplary service these days ! She went above and beyond the call of duty to assist me with questions about the app . She took a lot of time to be thorough , and deliver the best experience possible . Thank you for the whole team ! I can't wait to come back!!! read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Monrovia, California

They have indoor seating and a lovely patio seating. We got the carne asada bowl and burrito. The burrito was huge! I like the agua frescas. read more

Great customer service, a welcoming atmosphere, and delicious food. Kiera provided excellent customer service at the register--she was friendly, efficient, and made for a great experience. read more

I placed a mobile order for a chicken bowl, and the pick up was at 6:20pm. I arrived at 6:20pm, but was told they were behind with mobile orders because they ran out of chicken. No problem, I understand things happen. My order was finally given to me around 6:35pm. The food was very fresh and tasty! What led to me to give a 3/5 star review was that I paid extra for queso, but did not receive it :( read more

Typical Chipotle establishment. The food is decent and the interior is simple and clean. The servers are decent but it took a bit of time for someone to help me checkout and pay. Because the person was making togo orders. The reason for the bad review is because they tossed my chimichurri sauce i ordered into the bag and it leaked in my car and on the food / car floormats. read more

Chipotle Mexican Grill - My chimichurri sauce leaked because they tossed it in the bag. - Mexican Near Me - Monrovia, California

Everyone working May 6, 2026 at 7:40pm was beyond rude. Rolled eyes in our face for their fault of forgetting one burrito (we let them know and paid) and were rude to everyone ordering. The girls are rude to customers when we were nothing but polite :( read more

If I could give this negative -100 stars I would . This was geniunely terrible the food, as in the meat was cold and barely gave any portions. Not only that the girl with curly hair and darker skin throwing the food into the bowl and slamming the spoons down. I get it we all want to go home early but that's not the way to do it. The ambiance was obvious, GET OUT we walked in and walked out. Such a terrible experience and please for the sake of everyone DONT DO MOBILE ORDERS you might as well ask for the kids menu with how small the scoops were. If you don't like your job please don't make it the customers issue thanks for the terrible experience curly hair girl! read more

It's 9:30 and you close at 11pm. How are you already out of white rice? Why are all the specialty drinks empty and only fountain drinks available? Why are you out of chicken (some grilling) but not ready. Why are all the meat trays in the front that I can see empty and you have to go to a side area to put some meat in a container to put on my order. For some reason, that just does make me feel good about the amount and freshness of the meat I'm getting. I wish I lived closer to a different chipotle.... read more

Have been wanting to come to try the new smoked brisket and finally did so with a friend today. Ordered a bowl with the brisket. They did not have any queso or fajita veggies, was a little disappointed. Ended up having quite a bit left over. I took my leftovers home and made a burrito for dinner. The brisket was super tender, great flavor with a little bit of spice to it. I also liked that there was that hint of barbecue flavor from it as well. I know it's leaving soon, but I would definitely order it again. Went to the fountain to get our drinks and there was no straws so I went upfront to ask somebody. One of the girls asked me what I wanted and I told her I needed some straws and she told me they're over on fountain island which I told her no. She copped a little bit of an attitude with me because she needed to go into the back room to get straws. Whatever. Anyway, service isn't great here we waited about maybe seven minutes before anybody even came over and asked us what we wanted, yet there was 7 people behind the service line. Everyone of them ignored us. read more

Chipotle Mexican Grill - Smoked brisket burrito - Mexican Near Me - Monrovia, California

Pretty decent chipotle compared to many nearby. However this place does usually get orders wrong when you order online so look at your food if you go to pick up and also their rice is always undercooked. I do like the portions that they give here though. read more

I think I love Chipotle in general! The burrito bowl is so worth it. The quality of the food is how I remembered it when I came to a Chipotle years ago. I came close to closing time and the counters where they make the food was very messy. There was food and spills all over. The customer service wasn't the best either. When I got to the register, there wasn't any acknowledgment or eye contact. The tables and the seating were generally pretty clean and neat. read more

Honestly i'm not one to leave bad reviews but i've been to this chipotle a handful of times and every time their staff always has such an attitude. I live in the Monrovia area but I would much rather make the drive to the Pasadena location rather than deal with the stuck up employees here. read more

this chipotle is NOT it. the food was not hot when i received it, it tasted like it was sitting out for a while and they were nothing but rude and had an attitude with me when i was nothing but polite, it even threw my boyfriend off and he had to speak for me because he was so concerned about it. they treated other customers like this infront of us too. the girl with the curly hair was just so rude to us. the vibe was just not there, nobody appreciates getting treated that way especially when you're being polite and patient. the proportions were especially tiny and honestly i didn't even end up finishing my food because of how upset i was by this experience. never come to this location unless you want to be unhappy. read more

Every time I pick up my app order, employee Juan is typically the employee to give me my food. Every time I set that guy he's hustling. Thanks for the hard work. Oops. Looks like I did this review twice accidentally. I save notes on my phone to do reviews when I can find the time. Didn't realize I already did this one. read more

They gave me a BOGO coupon and the burrito bowl was filled properly this time around. read more

Chipotle Mexican Grill - Small portions for online orders - Mexican Near Me - Monrovia, California

This location has completely gone downhill since the new management took over. The difference is painfully obvious the moment you walk in. Chaotic, unprofessional, and poorly run from top to bottom. Nothing feels organized anymore, and the overall atmosphere is a mess. I asked one of the employees if there had been any changes, and they told me there's a new manager named Cristian. Honestly, it explains everything. Whoever is running this place now has zero control over it. This used to be my go-to spot after the gym, and I was a regular for a long time. I haven't been back since learning about the management change, and I don't plan to anytime soon. Looking back, it all makes sense. I was constantly seeing new employees every single visit, which is a huge red flag. The turnover alone tells you something is seriously wrong behind the scenes. Even leads me to ask if the staff is being treated unfairly! It's true, you can't have happy customers if you don't have happy employees. Corporate seriously needs to start paying attention to who they put in charge of their stores. Bad management ruins everything, no matter how good the brand is. This location is a perfect example of how fast a place can fall apart when it's being run by the wrong person. Huge disappointment. read more

Go to this chipotle after my workouts from crunch The employee Juan was very respectful and was quick with my order 10/10 read more

This location continues to amaze with its terrible service. Not based on just one time but several times over the past year. There can be no line and it can still take 10 minutes to get through and pay for your food because the staff is so bad. When it's not crowded, there's often no one at the service bar and the person at the mobile bar doesn't come over to help. When service does arrive it's with an attitude and then you're passed off to someone else who can operate the register who's usually too busy talking to another employee. read more

Bad customer service i ordered buy one get one free bowl sauces on the side for green chili and salsa for one bowl. The other bowl i need to paid fo $3.65 it is crazy. I talked to manager he said i need to paid he is Cristian tejada. Since when chipotle sauce on the side , we need to pay. i never bought a overthere again . read more

The food was whatever. Staff looked kind of angry like they didn't wanna be there. But worst thing was the music inside sounded horrible like a death rock/reggae. read more

Don't come here they're sooooo cheap we suppose get a free avocado and they didn't wanna to give me my free avocado plus the bag of tortilla chips the large size looks like the small size I can't imagine the small size maybe they only give you 5 tortilla chips I been in the one of the city of San Gabriel better service and more food!!!... never again!!!... and CERO STARS read more

the hefty pale man with the mustache tried to skimp me on a weak double portion scoop of chicken. thankfully the next person a taller hispanic gentlemen with a mustache saw my frustration and fixed it by notifying the cashier saying it's a single scoop. all in all this one gives the best servings. don't listen to your managers. they hate people read more

I placed an order on the app for pickup, it said it would be ready at 6:10. I checked in when I arrived and it wasn't ready. The restaurant was in total disarray. I realized that the line for walk up's was moving faster than online orders. People that walked in to order food after I arrived got their orders before I did which I ordered 15 minutes before walking in. The waiting wasn't the worst part. The team was unprofessional and the place was a mess. As I look through other reviews, it seems like it's an ongoing issue, and they must not care. I actually took a picture of the floor and kept taking pictures as more trash was added. It was initially sad and then it was so unbelievable that it was amusing. They kept walking over it, not thinking to pick it up. The counter was also disgusting. I asked for extra cheese and they gave me about an inch of it. I took two bites and I was done. Maybe some folks would love that. To me extra doesn't mean half of the burrito. Super disappointed. Enjoy the trash pictures. read more

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This is my local Chipotle - the closest one to where I live and they've always been really great. Service is quick, the workers are always friendly, and the portion sizes have never been a huge issue. If I ever felt like they didn't give enough of anything, I just ask if they can add a little more. The food here is a litttle salty, but not a huge issue. Everything here is pretty consistent with other chipotles. There's both indoor and outdoor seating. They have restrooms for customers. Parking is generally good - the area that the Chipotle is located has a little less parking, but I've never had an issue finding a spot. read more

If I can give 0 star I would. One hour before they close, they are out of everything, no chicken, no white rice. They don't even have salad dressing. I The staffs are just chatting away in the kitchen when they see a line started forming. I don't have a choice but to get steak because there is no other options. The cashier knows it's a hour before closing time, and when I try to remind her that they should have make more, she rolled her eyes and walked away! Horrible! I will never come here anymore. read more

I went there at 11:36 am on sunday september7th. They said they're out of fajitas. They still have the container from last night. So they did not cook any fajitas today.They did not change the container. I'm about to say goodbye to chipotle forever. read more

Ice is always dirty for drinks and the cleanliness needs improving. Everything else is fine but the ice always has blacks specks in it.

Good value and good tasting. Service hasn't always been the best but I would say reasonable.

This location is a clean location and serves a good amount of food with friendly customer service. I believe it's the assistant manager Chris is super helpful explaining the options available when it comes to getting the build your own chicken plates for a group of friends or getting the catering option and answering more questions that I had as well. This is a great location! read more

Kind of rude employees, waited about twenty minutes in line. Slow service and didnt give much food

So we live very close and this has always been a lunch spot or after gym spot . But this place is going down hill for sure . The last 2 times we went absolutely horrible customer service everyone is either faded out there mind or just don't want to work there at all, very rude. Went in tonight to grab a quick bite. The place was a mess , it was only 7pm , no rice ready no chicken only steak , the brown rice we got was literally not cooked so hard it s still stuck in my teeth !! No napkins available anywhere trash overflowing tables completely filthy yet like 8 people basically working doing nothing, asked to speak to manager it was some kid that didn't care about anything only had excuses we got our money back and will absolutely never be coming back to this location , I will be emailing chipotle as well !! Don't come here ! read more

Service is terrible. Came in at 9:30 pm (closing time is 11pm) and they had few toppings left. I asked the worker for corn but she said it was only available for the mobile order side yet the other worker gave sides of corn and sour cream from the mobile order side to the customer in front. An absolute joke of a location as this is not the first incident with terrible service. read more

Omfg... anyone else who ate at this location today got food poisoned? I believe the chicken is undercooked. I vomited so bad and been sitting in the toilet for 2 hours now! Please make sure the food you serve is fully cooked. Will not go back to this location anymore. read more

I ordered a kids quesadilla they charged me for a build your own which cost more I told them to fix it they pretended to and didn't then the lady laughed about it to her co worker, so I ignored it and decided to leave but then I notice by the time I got home while they were to busy laughing about over charging me they forgot my sour cream and vignette. Rude service don't go if you don't want to girls over charging and laughing at you! read more

My favorite Chipotle. I have no complaints compared to others. Everyone here is kind thank you!

This is my issue . I've came here to many times to know now that the staff will not accommodate you or be friendly. Anytime I want to order a small size quesadilla there's an issue because they want to offer me the sides. But I'm telling them from the beginning I don't want that & they wanted to charge me for 2 sides?! How is that logical?! Given the 2 times prior I came, someone that works there said I 100% can get it as a side ALONE. lol get your team on the same page read more

Worst Chipotle ever. Lots of employees standing around and ignoring the long line to order. I can't stand incompetence. The manager should correct this problem but is probably more than part of the problem. read more