The food is solid but the frequency of which they forget one or more items in an order no matter how small the order is is kinda crazy

The food was wel prepared, & hot. Served quickly. Got a Big Mac meal and ranch chicken wrap and strawberry shake. And yes the milkshake machine is working here! The service was great- friendly , fast , someone asked if I needed help as I was standing in front of the kiosk and personally took my order & payment. Restaurant is clean , incl the bathrooms. Comfortable plentiful seating. read more

Not too impressed with the service or food at this McDonald's. The ordering self kiosks weren't working great. There wasn't a number placard to take for ordering food and bringing it to the table. The indoor play place was great for little ones. read more

McDonald's - Burgers Near Me - Middletown, Delaware

You go to a place like McDonalds for consistency. You expect to get exactly what you ordered with the same features as you have received previously. Today we ordered very basic items. The egg McMuffin with bacon was all wrong. They sent a folded scrambled dry dry egg instead of the egg McMuffin egg. It was terrible. The apple pies were dry, flattened and most likely leftover from yesterday. The only item that was as expected was the hashbrowns. Disgusting! Couldn't eat it! read more

Good fresh food. Friendly staff. Good quality control. I wish McDonald's would have breakfast all day like they used to and bring back the mcdlt it used to come separated half roll vegetables and the other half meat and roll that was a good sandwich. All in all a good stop read more

This place is currently rebuilt *not open yet* Food is awesome fries salty and great temperature. The service is nice and friendly. This is 4 stars because... sometimes crowded in drive thru and in the place read more

I've lived in Middletown since 2004 This McD's is usually the worst of the worst- especially on DoorDash. Here's a tip for your manager if she even cares- if somebody places a DoorDash order at 2:30 am and a is unavailable to pick up and deliver for another hour or more- you might wanna stop being lazy and remake the meal. Cold stale fries and cheeseburgers that literally looked like Ronald McDonalds fat a$$ sat on them. Refused to cancel my order but gave me old stale food. Do better McDonald's read more

Food is not good, I don't eat here anymore but when I did was usually hit or miss. The staff obviously are very rude or they are miserable because of whatever they have going on in life. Not much to expect from a fast food chain like McDonald's. read more

In the past going through the drive thru or using the app, has NOT been a good experience. They have not given me everything that I've ordered multiple times. Tonight I went inside in hopes that the system wouldn't fail me. I order "To Go" and when I got home, sure enough part of my order was missing. This happens all the time EVERYWHERE. Why? They tooK my money(they never miss that) and I didn't get all that I ordered AGAIN. FAIL on all levels. Drive Thru(FAIL), The App(FAIL) and Going inside(FAIL). read more

Crispy fries and functioning milkshake machine. Just wish i could play on the playground but unfortunately the structure is limited to customers under 3 read more

I'm actually struggling to use the English language to describe how catastrophically incompetent the management and staff are. And I mean the ACTUAL management, not the salaried workers who are called managers. I've been to this place about five times over this year since I often drive my way south. Each and every single time, they have had the gall and audacity to give me a standard sandwich rather than my special order. The special order by the way is plain, just cheese, meaning that all they needed to do to successfully make my meal was to not put things on it. But nope, without fail they will give me a standard sandwich because either the staff or far more likely the incompetent and entitled admins don't care, and rely on them being part of the franchise and on a good road for business. I've brought the sandwich back sometimes, and then they manage to fail again. Sometimes I get the vibe they intentionally do this, since I've been told to pull out to the lot and this still happens. Their sandwiches tend to be mediocre by Macker's standards, but the fact that they cannot get this simple thing right is absolutely hideous. The wait time itself is pretty bad too, since I could and have gotten faster service at some restaurants too. I honestly must state that there is never a point to come to this dumpsterfire of a location; go to the one in Smyrna or one of the other fast food joints in the area. I sincerely hope that the place gets shuttered. read more

I ordered my food at 8:40 AM. It took them 23 minutes to make two sandwiches and I was late to work because of it.

They messed up my order i asked for 3 fries i just got 2 fries and 1 burger don't go. They always mess up our order. They never get it right. read more

In Short: Long wait, but FANTASTIC food. Piping hot and perfect. In Long: Soooo yes, it was a long wait (18 minutes) in the lobby. And yes, there were many disgruntled customers and door dashers impatiently waiting for their food. And yes, I wasn't sure how the eating experience would go...but oh my goodness it was great!!! Haven't eaten McDonald's breakfast in 6 years and I was very satisfied. read more

McDonald's - Sausage Egg Biscuit with two slices of cheese. - Burgers Near Me - Middletown, Delaware

This McDonalds gets 0 stars for me even though I have to give 1 star .what in the world are they doing wife got off work and wanted breakfast her sandwich is fine I wanted a simple egg McMuffin easy this is what I get WTF ! A piece of bacon on burned muffin wow . They suck never go there read more

McDonald's - A piece of bacon what is this where's Canadian bacon . Pathetic Absolutely terrible - Burgers Near Me - Middletown, Delaware

Haven't been here in over 8 months but decided to give them another chance. I ordered through Door Dash and was worried my food would be cold. Nope! Not only was it hot, but I think this is the BEST Quarter Pounder I've ever gotten from McDonald's. Thank you for stepping up Mcds Middletown! read more

Bad service. went through drive thru today around 7:30ish this morning and took forever for somebody to get my order with no explanation or apologies at all. this is bad service. This is not how you treat customers. really bad bad service. might as well go to chick fi-a way better service. read more

I stopped in at McDonald's after my shift at Amazon ended,and I wanted to get breakfast, and I thought because it was really early 5:15 a.m. my food would be fresh, but I was sadly mistaken.First off,I had to give my order not once but three times to the associate in drive thru.Either way I explained exactly what I wanted,but do you think they got it right?NO!!! I asked for orange juice with my order, but do you think she heard that, evidently not.Anyway what horrible service,and food.I wouldn't even call it food.The biscuits were hard,and the Oder she gave me was completely wrong.I will never stop at that McDonald's again.Not worth the money or the wait.Better yet they should be closed.You couldn't payment to eat there.Get Better Help! (Zero Stars) read more

Talk about a way to start your morning on a road trip! We pull up to this Mcdonald's and receive the warmest welcome from the nicest employee. We revived our Mcfood in less than 2 minutes with no problems. Everyone at this Mcdonald's should receive a nice promising raise. I will for sure be coming back later on in lif3 ignoring the fact that there was probably a tooth in my McGriddle. read more

McDonald's - Lebruh enjoying his first Mcdonald's - Burgers Near Me - Middletown, Delaware

Absolutely a higher rating than deserved- just can't pick a rating lower than 1. Staff was unprofessional and ordering and order was delayed, because they were too busy discussing last nights events and bad mouthing other customers. read more

I have lived in Middletown, DE for over 19 years, and have frequented this McDonalds for nearly that entire time. Every restaurant had ebb and flow of team members/employees that make things work like a machine. I have seen periods where this is the case at this McDonalds, but they seem to have currently reached an all time low. When I go in the Managers' attitudes range from distain to out right lack of interest. There appears to be no training of the staff, and those behind the counter cannot count, even with a calculator. Sunday my wife and I stopped or a quick bite after a long day of yard work. We placed our order, and just as we were leaving a young man dropped a drink in front of the door - and was very upset about his accident. I mentioned to the Manager on Duty that he had a significant spill in front of the door. He leaned over the counter and nodded his acknowledgement. My wife and I skirted around the spill and left..... After finishing her meal, my wife decided on a small treat and returned ot place her order. Upon entering, the spill was still there, no warning sign, no appearance of effort to clean up the spill. It was an accident and law suit waiting to happen. I am not certain what has happened, but the staff has completely turned over and those managing and working there could honestly care less about the owner, the store or their job. Not sure I will go back for a long time.......... read more

This McDonalds is horrible. Very slow. Waited almost 30 minutes and theY left out part of my order. When I told them it was missing they got annoyed. I also told them my fries were cold as ice. Nothing worse then cold McDonalds fries. They asked for the fries back then dropped them and blamed it on me. They said they were waiting on fries and told me to pull over in one of the parking spots and slammed the window shut. After another 10 minutes of waiting I gave up and left without my fries. I expect they would have spit in them anyway. NEVER GOING BACK TO THIS MCDONALD'S. read more

This is literally the worst McDonald's ever. They take fooooorrrreeeevvvvveeerrrrr I mean like 30 mins for some fast food. Go somewhere else with your money. read more

This may be the worst McDonald's in Delaware. Order two meals at drive through was told to park and they will bring out my order. Waited for 20 minutes no food. As the lobby is closed and doors are locked I had to walk to the pickup window to ask for my food. 5 minutes later my food arrived cold and not what we ordered. This place is a disaster! read more

Apparently this location doesn't honor the healthcare workers McDonalds deal, despite their sign that says they do. My wife tried to use her hospital badge for an egg McMuffin and the cashier argued that there isn't a deal going on even though they have a sign out front. read more

Worst McDonald's ever! Immature children run this place horribly and they are rude also. This isn't a fast food restaurant. Instead they like to park you for 20 minutes and run around the parking lot trying to figure out who ordered what because so many cars are parked at once. Instead of helping each other out these kids are on their phones. Check your bag before you leave! read more

This is the absolute worst McDonald's in the area. Your guaranteed to wait in the drive thru for more that 15 mins. GUARANTEED! on Sunday evening (8/26/18) I placed my order at 11:37pm. I don't have my food in hand until 12:04am. There was only 3 cars in front of me. At least if I had to wait 30 + minutes for fast food, it should be fresh... NOT ... My quarter pounder with cheese wasn't cooked completely , . The all three orders of french fries were hard and my double cheese burger was cold. The cheese wasn't melted . I seemed as if there was only two people working in the . The cook and the cashier. If I wasn't tired from my long trip home, I would have demanded my money back! But instead I will NEVER GO BACK AGAIN .., A total waste of 19 dollars . read more

McDonald's - Uncooked burger - Burgers Near Me - Middletown, Delaware

Worst McDonald's in Delaware. I stopped going here two years ago because the service had gotten so bad and the food was horrible, cold burgers, stale rolls, and they always got the order wrong or forget something on the order. Decided to give it a try tonight. Got home and one of my sandwiches were missing. Won't be going back, EVER. Stay away and save your money. read more

This is the most poorly managed Mcdonalds I have ever been to. They close several times around 2 am so they can take a break. What??? I was just there qt 2 AM July 11 and the drive thru attendant said there was only 2 people there and they were both on my break so they were closed for 20 minutes. Is this normal for late night fast food or am I right in thinking this is crazy. Whoever owns this place you need to fix this. Chic fil A sets the bar for fast food customer service right now. Mcd'S you are way behind. read more

Im disappointed considering this location is in the newly developing area of Middletown DE. I can only assume that they are under staffed. EVERY table was dirty. It was warm inside during the summer when I expected it to be cool. The condiment stand was dirty & not filled, the sweet tea wasn't very sweet at all, & the play place left my kid's socks BLACK with filth. read more

Staff is very friendly and helpful. Service can be slow at times. The inside environment is a bit claustrophobic. How can this location continue to have Fox News on the TV? This may be offensive not only to the customers but the employees who are forced to work in a place featuring such partisan programming. What happened to just having ESPN on the TV? read more

Waited for 20 minutes or more so cold chicken nuggets and I ordered FREE water the guy said no when he should have given me the free water!! So annoyed I will be avoiding this McDonald's in the future! read more

It's really good everything is good every body so go I don't know why people don't like it because it doesn't have a tv but it good

Great staff. They are just pressured to get to next customer. (Yes, I notice the the stopwatches all over the back of the restaurant.) This pressure to output quantity instead of quality shows. Please get rid of the timers. I would rather have my meal prepared correctly the first time. Not go home and find I have to return in turn making my meal lukewarm. read more

I know first hand why this McDonalds is rated so low. I asked for a well done fry and I saw them take a fry that was already boxed and put it in my bag. I asked the manager, are you sure this is the well done one? She said, yea. So I thanked her and took it to the car. As I was pulling away I tasted them and they were not well done. I went back in and it took me forever to get anyone to pay attention to me although I was clearly looking to speak with someone. A random person said, so you want a large fry well done. I said yes please, I originally asked for them to be well done. She turned around and just repeated that lady wants a large well done fry. The manager who was boxing fries saw me and didn't say anything. Eventually I walked out with the fries but an apology or something would have been appreciated. read more

WORST place your could go to we ask for a milkshake they give it to us all water down so we asked if we could have another one, they said they couldn't take it back due to corona so we asked for a refund they said no then they said park at a parking spot thinking we were gonna get our money back. Then 15-20 minutes go bye and nobody came out to help us we go up to the drive thru window they said no they aren't giving us our money back then they argued with us.Bunch of WORKERS came out and start yelling and attacking us from each side, police showed up. WORST PLACE TO GO NEVER AGAIN. IF YOU DON'T WANNA GET KILLED DON'T GO THERE. -0000000000000 RATING read more

My advice? Don't waste your time and money on this POS place. I placed my eat-in order at the kiosk & paid, then waited 30 minutes without my number showing up on the display. I asked a young lady who smiled & said it should be a few more minutes. Another 15 minutes later (45 minutes already since paying) I asked again, & called the manager who checked & said "whoops it disappeared", than proceeded to fill the order (another 6 minutes) & handed it to me. She got the order WRONG. Seriously, the Dukart Family (franchise owners) have a loser here. Don't. Eat. Here. EVER! read more

Really slow even with no one else ahead of me at night. Eventually they got me my order and the food was fine, but it took a while and wasn't exactly the quickest detour. read more

No stars. Person at drive thru was brain dead. She messed up my order as well as put a bug in my drink. I assume that since I have a short haircut and drive a charger she must have thought I was a member of law enforcement. This is how members of the military are treated here. read more

This is perhaps the dirtiest McD's I have ever been to. Every time I've been there, every, and I do mean EVERY table was filthy. Not just crumbs mind you, but trash, ketchup, and spills. The McD's staff seems oblivious to it all. Quite disgusting. The restrooms are equally revolting. I'm honestly afraid of catching a disease in there. With all the dirt visible, I can only imagine what it looks like behind the counter and in the cook area. The owners of this store should lose their franchise. Where is the health department when you need it? read more