Management is doing it all wrong. One drive through and it was 20 cars long, second lane was blocked off. I went inside, all I wanted was 2 diet cokes, the girl at the cash register rang me up then stood there!!! I asked if she could just get my drinks and she said she needs to just take orders......good grief manager have your people moving around helping where they can instead of lines, lines, lines. read more

This is the most disgustingly dirty McDonald's I have ever encountered. Trash was overflowing by the soda machines, every surface was dirty with spilled sodas, coffee, creamer etc.. Trash on the floors. The ice cream machine was disgustingly dirty. I asked for a manager and asked her if she's been out front to see how filthy it was because every table was dirty as well. She said they were shorthanded. I recommended they bring somebody out with a rag to at least wipe some of the surfaces down which they did but it still looked dirty afterwards. If it's this dirty out front, it makes you wonder about the food prep area in the back. Doubtful that we will be returning. read more

Every time I come to this McDonald's, it's always an issue if it's not from cold coffee to cold old ass food that I always ask fresh by the way , and that's not even it , a rude terrible horrible manager named Alex, he always has attitude and gives me terrible service and for some reason every time I go and he's there my food is always awful. Something is always wrong never right, they hand out the drinks all wet and sticky, it's always dirty and nasty in that McDonald's, not that long ago i went to eat there and there was an elderly employee she was so nice and she offered him water and he said and I quote " Do I look fucken thirsty to you i don't want fucken Water" who does that to nice elderly I expected the same impeccable service we give at the McDonald's I work at. read more

Missing items from order. No drink nor cookies. Just because it is delivered doesn't mean it doesn't matter!!!!!!! Don't deliver me JUNK!!!!!!!!!!! read more

Place is advertised as 24 hours, but don't go through drive thru (unsure if any different for inside) at nighttime because they will always(literally every night) claim its "cash only" for system updates. read more

Very typical of McDonalds workers. Bad attitudes. Didn't serve me food. Never coming here for food again as this was my first time ever going to this McDonalds! Not worth spending any money here. read more

Worst McDonald's on main and University , Jan 21 2021 at 11:10 only drive thru open , homeless people are standing everywhere asking for money , cigarettes and food the lines is always so slow and long , by the time you get to the window Panic and anxiety has set in , always 15 to 20 mins wait time , manger and staff so rude and this time at night they just don't care what they give you the food tonight was cold fries cold , nuggets so hard and old , drinks wrong , ice cream let's not even talk about it , I left before I got it , I work hard for my money , it sadden me to know people don't care it is a paycheck for sure , maybe I'm older and was just taught respect or customer comes first when I started working 1980s i would have been fired, is it so hard to be kinda , helpful , smile , to be part of the managers staff Call police and remove those Lurking in the parking lot they were women, children that aren't safe waiting while they are surrounded by drugs and begging, Hire people who want to work and know how to treat others Hire more people they can handle this shift late night Respect and be kind to customers they have work and are hungry and just want to eat There is no time of the day you can show up at this McDonald's and this is all going on early morning lunchtime , dinner time and late night read more

This location blows! No matter what part of the day or how little you order you can expect a 30 minute Adventure through the drive-through. And make sure you check your food while you're at the window because there's a good chance they messed it up and if so it's another 30 minutes to correct. More convenient to drive to a further away McDonald's then to go to this one which is right next door. If anyone of any Importance reads this please fix this issue. This is an upcoming neighborhood I would hate to see this building be the only eyesore around. read more

I agree with everyone else, this McDonalds is the worst. On a recent visit, a young guy named "Wes" was the only person working the register, this was just a few minutes prior to 8AM, so it was reasonably busy. Wes was struggling a little but definitely trying his best. I placed my order. When the order was ready, the lady who had been yelling out order numbers, yelled out my number and I walked to the counter. The coffee was missing so I asked her..."There should be a coffee with this order, please?" She tersely informed me that "He gets the drinks, I get the food." , while pointing at Wes. She then tells Wes..."Hurry up Wes, you are falling behind." I told her that I was sorry that I didn't know the "rules of operation" for her particular McDonalds. I don't think she even picked up on the sarcasm.... I asked for the franchise owners name before I left, but have since forgotten. I do remember this lady's name. It is Melissa, and she sadly turns out to be the manager. I will drive those extra miles the next time.... read more

I went through the drive thru tonight and ordered a large #1 with a coke the simplest order & I do that so it's difficult to get wrong. Serenity however managed to give me the wrong sized french fry and those things happen. When I went back to correct the mistake she told me it was my fault and I somehow ordered a medium fry and large drink. This would be the first time I even knew that was possible and I did not do that. When I called and asked for her general managers number to complain about my experience she told me she wasn't allowed to give me that information. My entire experience here was simply confusing. I worked a 14 hour day I was exhausted and all I wanted was food and sleep and had to encounter Serenity instead. The irony isn't lost on me. I will be walking in tomorrow and talking to someone in charge about her. read more

Awful. Awful. Stop selling your old dried up reheated food to your delivery customers. I keep trying to give you a chance to send me good food and you keep failing. read more

Worst service ever I was just there ordered 3 kiddie cones 2 Oreo McFlurrys and only got one then the stupid girl at the window asks for the receipt which I didn't even get one then I have to repay for another Oreo McFlurry never going there again . read more

This is a dirty, grimy location and honestly I just feel the need to shower after I leave. Almost everything in the store is sticky, I rarely get a correct order, and it takes forever. There are tons of homeless people that lounge around in there, and it's just a gross feel to it. If you want a better experience, go to McDonald's at Gilbert and Baseline. read more

THEY DONT SELL BREAKFAST ALL DAY! I just wanted a bacon egg and cheese McGriddle and they can't because " we don't sell those after 10:30" well don't don't advertise 24 hour breakfast!!!! read more

The grandkids like to go to McDonald's for one reason, the play area, which is closed. It's not for cleaning, but for some unidentified reason. read more

What can I say except superb... 3 in the morning driving thru with a good attitude and I got a good attitude back from the little worker lady. Took a little while to get my SIX McMuffins but what do you expect at 3 in the morning?? Not to mention the huge "69 cent cones" drawing on the window! A star for the food, a star for the splendid attitude, a star for the 69 on the building and a star cause I'm a nice guy. read more

Ordering through the drive through was fine. Got home and ate, burger was nothing but dry meat. The fries were ice cold like they didn't even bother cooking them. I'll never return to this mcdonalds. It's absolutely terrible. read more

This is sad. I left with two big mac's both had no patties on the top bun. I tried to get a box meal but apparently you could not make fries anymore as per drive through attendant. You have lost future business read more

Horrible customer service. The first time it happened, I brushed it off as just that one kid being rude. But now it seems like every single time I go, whether it's the drive thru or dine in or whatever time of day, these people are RUDE! You drive up to the window and they don't say anything to u, just hand out for the money, then when you get to the 2nd window, the person doesn't come to the window for at least 5 min. Now, 5 min wouldn't be a long time if someone would at least poke their head out and let me know what's going on. I shouldn't have to listen to how you went out last night and now u are tired (all while the window is closed) and I just drove through to pick up a quick breakfast food and coffee before work. I have yet to have a good experience here, but I guess I like punishment and convenience, because I keep going back. read more

They are just horrible! 40 min through a DRIVE THROUGH! slow af! Don't recommend unless you have time!

Made a purchase with card cause I couldn't find my cash. So after I pay I find it. I ask for change and the girl says I can't give u change unless u buy something. Mind u I just bought lunch. I ask to speak to a manager. She goes and gets another employee. The guy says to me were not a bank. What kind of customer service is that. I guess it's why he is working at McDonald's ... The manager shows up finally and says u need to make a purchase as I proceed to show him my receipt that I bought something. Very very ignorant here poor customer service skills... read more

This McDonald's as well as almost all McDonald's sucks. They rushed me through which is great but not if you can't get the order right. Nothing like taking home your to go food and then not even wanting it because they messed up my order so bad. How is this company still going at this rate. Crappy food Crappy service. Nothing to come back for any more. read more

I had a Order of 10 MC nuggets and they are so dry I hate it what did they do use the drive through floor nuggets dude I'm sick of sucky food if it gets better I'll give a better rating. Come on guys we have been going to you for years what happen read more

McDonald's - a hand holding a half eaten donut - Burgers Near Me - Mesa, Arizona

Every trip through the drive through always leaves you waiting a MINIMUM of 30 minutes. I made the mistake of ordering curbside online this morning and giving it another try and entered the spot I was waiting in on the app. I waited for 25 minutes and decided to call to check on my order and ALEJANDRO answered the phone. He said that they do not do curbside even though their app allows the option! He then HUNG UP on me. Then I went inside and asked to speak with him and he tried telling me that it was not placed for curbside and that it was waiting inside! Not true! I asked for his franchise owner's number or district manager's number and he said he did not have it! More lies! He proceeded to hand me the cold food and melted frapé and began to ignore me. I never complain at restaurants because I can usually find sympathy for their line of work. In this case I do not! I called corporate and asked for a follow up. They would not have my order replaced without me having to talk to the same manager who refused to do it in the first place! He refused to give me a refund and treated me with such disrespect that I am just left disgusted! I was only offered coupons or free McCafé punches. BOTTOM LINE: ALEJANDRO SHOULD NOT BE A MANAGER! Who knows how many other customers he has done this to! Please do not allow him to do this to anyone else! After everything is said and done, I ended up going to another restaurant and will never return to any McDonald's again until the situation is rectified. If the franchise owner happens to read this review, I would deeply appreciate being contacted to follow up on this incident. read more

Horrible service!! Employees were messing around complaining & joking about who does what. I was inside & after 12 minutes HAD to remind them about my food. I was 220 & when 226 went ..... They completely skipped me! I watched as fry guy kept scratching his nose with bare hand! This poor customer who did not speak english waited 9 minutes for his Frappe while his burger & frys sat on counter by register. I said to 2 employees that was not right & he should be given warm food & they both walked away! The manager (Im assuming she was higher up as she was dressed more professional) looked at me & I said would you want to buy cold frys.... She turned her back!!! Complwtely ridiculous!!! There is NO excuse & Im wondering Why this is allowed??? read more

My father and I had lunch here today. Even though there was no parking spots. So, we parked our cars in an empty parking lot next to drive through of McDonalds. Inside it was also crowded. I was impressed on how fast the food serves was, and how hot the food was too. read more

I went in because the drive thru was packed. I walk in and there are like 10 employees sitting there doing nothing! So I go up and order a soda, and I ask for a water cup. The lady hands me this small plastic cup, like the ones that they use to put ice cream in, when I said no I want like a water cup, she looked at me like I was an idiot. Then rolled her eyes at me, and handed me an even smaller cup! Worst customer service, and lazy employees. read more

Visited McDonald's for a McFlurry with my nieces, customer service was good but the dining area was nasty. Flies everywhere and tables dirty. Will not visit this spot again...gross. read more

Everything was good and service was good everyone was nice....too bad they gave me food poisoning. Won't be eating there ever again.

I ordered my food at aprx 10am this morning and the manager Renee was helping me at the drive thru 2nd window. Another kid approached the window to fill up a drink and the drive thru window was open and he almost drop the cup with ice and said "oh shit" then a few seconds later the manager Renee comes with my food and the same kid that almost dropped the drink tells Renee "close that shit nigga it's cold" and closes the drive thru window. Then the manager opens it and gives me my food and I then ask who's the manager and he says he is so I then I ask if he lets his employees talk to him that way and he says "what's the big deal do you want your money back" I told him no I don't want my money back I just don't think anyone should be taking that way in front of customer. Renee then said bye and closed the drive thru window. The worst part of letting kids be managers they don't know how to respond or handle them selfs when an issue like this comes up. read more

I hate this McDonald's. With all my life. Slowest service of all time and out of the 4 times I've been here, they made me wait/pull around because they couldn't get food out in a normal time. Worst ever. read more

Went to the drive through just for an ice cream cone and I was informed that they weren't selling ice cream. When we pulled up to wait for the car in front of us to get there order we saw the worker hand them an Ice cream come.. read more

Literally the worst of all locations in the history of McDonalds. Every single time the food is cold and or wrong. The employees are rude and the location is dirty. I've had so many bad experiences here I had not returned for months. I attempted again last night and without fail... I pull up to the speaker and I hear "We can not take orders, our computer is updating". McDonalds as a company needs to invest a little more money into hiring and compensating managers who can in turn run a lucrative business. It's not rocket science. read more

Placed curbside for two sprites, called at 7:32 and spoke to jorge because I just wanted ice, bo sprite. At 7:55, I called again due to my order still not being brought out. Luis came out with my order and I stated my dissatisfaction. He first told me that it was my fault due to the way that the order was placed. I explained that Jorge was on the phone while order was being placed. Luis then stated that Jorge didnt remember speaking to me. I showed Luis my cell phone call log and requested contacts infor for luis manager. Luis became very rude, refusing to give his supervisors name or contact info. He stormed away from my vehicle and locked the door to the building. It is currently 7:20am, i am still sitting here as Ive been filling out this form and contacting other McDonalds to get the information. There is another car who pulled up at the same time as me, his food has also not been brought out and they are no longer answering the door. read more

This McDonald's on Gilbert and Main is by far the worst McDonald's I've ever been to In My Life they always tell you that they're out of stuff when they're not really out of it if you go late at night they tell you that they're not making something just because they're lazy all of them are lazy there and it takes forever to get your food. There is nothing fast about it and they always screw my order up they don't their customer service sucks they don't offer you anything if they're out of something they don't offer you anything else to replace it where other places take care of your next meal so this McDonald's is terrible and I would highly recommend to go up the street to Taco Bell or anything but this McDonald's read more

Got the McDouble with big mac sauce, a hot and spicy McChicken, and small m&m McFlurry from value menu for a little over $6. Have to say was delicious, the McChicken seemed much spicier than other McDonalds in a very tasty way, for added tastiness add extra mayo packet or even better ranch for added tastiness, added my own special spicy ranch when I got home. It's always good however to eat a healthy diet and avoid indulging at fast food establishments like this too often. Like a diet consisting of lean meats, vegetables, fruits, legumes, nuts, fibrous carbs, and healthy fats. Avoid eating more than 18 oz of red meat per week. Start taking some multivitamin with probiotic, turmeric capsule, omega 3 fish oil, some brain nutrient supplements like choline and dmae, and add a mood enhancer in mornings like saint johns wort. If needed take relaxant at night like valerian root if have trouble sleeping. As with any supplement be sure to read all health risk and allergy warnings to make sure is best for you. Technology is a constantly growing thing and can be an essential tool in either aiding your health or combatting it. read more

Sign says 24 hours but more often than not they say their system is down and they can't take orders seems very inefficient and a waste of time no other place around is open boo! read more

They don't care that u pay for your food and drinks and want it a certain way. They will lie about what sauces are in your bag and what drinks you get. Whatever they have to do to in order for u to get out of the drive through. read more

This is by far the worst McDonald's ever. I work at a restuarant myself and dont get off work until after 2 am. This is the closest mcdonalds to my house. I have been a McDonald's person for life. I understand that occasionally there is problems and im not one to complain. However everytime I have visited this location there is always a problem. They are a twentyfour hour location and this evening i go to the drive thru and no one comes on the speaker. So i dive thru and there us no one at the window. I drive all the way back around to see if there are any signs to explain why there appears to be no one working in the store. I pull into the parking lot and call the store. After 15 rings an employee answers. I explain that i had driven thru and no one answered back at the speaker. The employee says that there is something down with there system and that it wouldn't be back up for fifteen to twenty minutes. She made no apology for the inconvenience and she had attitude. I told her that id wait and she hung up on me. Normally I'd just blow this off. Its just that every time i have come to this location there is a problem. Weather it be them having no ff or just bad customer service. I even ubereatsed this location and have had them cancel my order after waiting twenty minutes for uber to het a hold of me and tell me that this location couldn't complete my order. I love mcdonalds but i will never visit this location again. Its been well over thirty minutes now and im still waiting for there "system"to work. read more

Horrible experience! Long story short waited 45+ mins in the drive through. Ordered fries, spicy chicken sandwich and chicken nuggets EVERYTHING was cold and stale! On top of that I look through the drive through window and see the cooks handling the broom and mop and going back to the food!! AVOID THIS PLACE AT ALL COSTS!!! read more