Well, on the way to my tennis tournament and used drive-through to pick a quick breakfast sandwich, egg cheese on a biscuit. Originally, the order was placed with bacon, and then on the window, they were able to fix it. Great staff assistance there kudos. The drive-through payment person is very friendly and nice. Even though the lines are long, they serve it fast !! read more

See all

No fountain so you have to ask for refills which isn't bad, but when you go up to ask for one, workers will just stare at you and do nothing. So many lazy workers, one or two competent workers. Such a lame store. Talk to a robot, or wait 10 minutes for human interaction. read more

Placed an online order using my reward points thru the app and when I showed up to pick up my food the entire place was closed for remodeling. Contacted McDonalds customer service and they said they would notify the store management but have to heard anything nor received my reward points back. read more

This McDonald's has been amazing, since my family and I moved to Lancaster. Everyone has been kind, courteous, and my Coke Zero is always on point. If there is ever a problem, they go above and beyond to make it right... read more

Food yummy but only filled up my drink not even half way with no ice. And gave me 2 nuggets and the food is cold

If I could give 0 stars I would. The manager was absolutely INSANE. He was flipping out and had a complete meltdown in front of customers. It was disgusting. I have been to a lot of shitty McDonald's, but this one definitely takes the cake. -100/10 read more

This locations ability to assemble sandwiches is awful. Burgers are sometimes over cooked. Multilayered sandwiches has everything coming out everywhere. They put too much of everything on & are poorly managed. Go elsewhere. One more thing. If you use your rewards points but do to a wi-fi error the order doesn't go but your points go away don't expect to get them back. I just tried & was told they had done as many times as allowed which was "0" & they wouldn't do it again. read more

The absolute worst McDonald's probably in the entire state. My boyfriend and I came here shortly after moving to Lancaster. When we walked in, a woman with her 3 children were freely walking behind the counter without masks on. No one stopped them. Multiple workers weren't wearing masks. Cashier was rude when I tried ordering. Skip to a couple weeks ago, my boyfriend was in line and heard the person at the drive-thru ordering a 10 piece nugget meal. Attendant told him it would be close to $60. When he questioned it she didn't understand what the issue was. My boyfriend had to call over to him and explain that she was incorrectly changing him for around 100 nuggets. Then tonight, I went through the drive-thru and was told they had no soda bc the machine was "broken." We all know what that means. When she told me my order it was almost $10 more than it should be. When I looked at the screen she had randomly added a Big Mac (I only ordered 2 mcdoubles and a 10 pc nugget meal, in that order and she through the Big Mac on at the end). When I tried to tell her, it was radio silence. Had to correct it when I pulled up to pay. At the second window, when I wasn't given my sauce in the bag and asked for some, she was rude and gave attitude about it. Don't stop here, even if you're starving. read more

Went thru the drive thru today and although it looked like it was going to take long, surprisingly it didn't. Order came out correctly and quick. Usually I'm complaining about McDonald's, but this one was and an easy in and out! read more

Went up to the order window to retrieve an order, the manager on 3rd shift duty on 12/15 told me she wouldn't make it, I asked why, and she threatened to fight me. Nice to see this is a recurring theme! read more

The service is amazing but the food is not good. It's not even okay. Fries were super hard, everything just was bland and over cooked.

Very fast and nice service gives pup cups and doggy treats through drive thru and nice managers

It's okay. But I came here today and they're out of Diet Coke? Like how mismanaged can you be if you run out of Diet Coke? Like is there a Diet Coke shortage due to covid? I think not. read more

Ok, since my review is seriously outdated now that the place has changed a little bit on the inside. First off, the interior is better. Unfortunately, that's just about it. They're still kind of slow with the food, they now have the automated menus like a lot of them seem to be getting nowadays. It's still kinda dirty though. The area with the drink machines was a mess. The food was hot though even though I only stopped in for Fries, but honestly, I'm taking it off my Avoid like the Plague list. Still don't have time for Drive Thru though. read more

My cheeseburger look like it was thrown to awfully and my fries are cold and old. Whatever happened to McDonald's having quality now I see why chic-a-fil has a lot of business. read more

Twice now I've received items with a fly in them. On two separate occassions, months apart from each other--once in a small fry, this morning in my coffee. I come here about once every other month. I am beyond disgusted and will not eat here again. read more

McDonald's - Before - Burgers Near Me - Lancaster, Pennsylvania

See all

Steer clear of this location. They people are absolutely rude. They advertised for a deal and then would not honor is stating that the promotion had ended even though the advertising was everywhere. The woman said it was Corporate's problem and still wouldn't honor it even though she knew the advertising was still up. read more

Fast service and good icecream. Shoutout to Paco for great service and recommendations.

My son got half of his fries in his happy meal, was in the drive thru. Typically don't have an issue with this store, but it's too noticeable to disregard read more

McDonald's - 4 Piece Chicken McNugget - Happy Meal - Burgers Near Me - Lancaster, Pennsylvania

My two daughters went to this McDonald's yesterday to grab a quick lunch while running errands. They came home upset and told me how one of the workers made them really uncomfortable. He was an older man and wouldn't stop hitting on them and and asking them questions and saying how good they looked. When they told him their age he said "Well, old enough." He's lucky I wasn't there to hear a man tell my daughters they were "old enough." Absolutely disgusting. They were so upset they left without half their food. Not sure what I would expect from a McDonald's but this is just wrong. Not sure why it is so hard for men to understand how to respect women. read more

Very rude drive thru attendant, rush and gave nothing but attitude. Learn customer service.

When here for a plain hamburger kid meal and got ketchup on went inside they made another one and it had more ketchup the own of the place need to be there so they don't mess with people order's read more

My mom and I stopped here yesterday. She got a 2 cheeseburger meal and I got a happy meal. 2 of the 3 cheeseburgers did not have the beef. I don't know what's up with McDonald's lately, but they're definitely going down hill. I mean seriously, where's the beef?!? read more

I think if there was a business that you just give your money to and you get what they feel like giving you, then this place is where it's at. I feel sorry for those who get off the highway on a long trip and just go off on their way with their mystery bag o' good. The week Staff are friendly and hard working however it's a whole other ball game on the weekend we are usually missing items or it's not what we ordered in the bag. I get McDonald's is quick food but cheese burger doesn't sound like chicken strips. Order what you don't want and you'll end up with you want... read more

On a recent visit there was an invitation in the bag suggesting that if one were looking for employment they could join the team and receive "world class training." Apparently in Ronald McDonald land "world class" means neglecting to thank customers for selecting their restaurant to spend one's discretionary dollars. As I figure, they've got 3 opportunities to thank me: 1) after I place my order (rather than a brusque "pull up to the first window, please".) Who living in the U.S. doesn't understand what to do after placing an order? If not, please get out of the line and go inside. 2) after I hand them money and receive my change (I have voluntarily handed you some currency. Eventually a small portion of this money becomes a part of your paycheck! If you continue to forget that, there's a possibility you won't receive compensation any longer.) 3) after you hand me the items that I've PAID for. (This past visit I received a half-hearted "here ya go.") Perhaps if you continue to do that, you'll have plenty of time to look out the window and see me drive right past your restaurant. Then you can say "There he goes!" Come on, team! Treat your customers with a little more respect and enthusiasm. Fast food or not, the customer deserves the "world class" experience. This is not the only occasion this lack of appreciation has been demonstrated here, nor is it occurring only at this McDonald's. read more

My daughter wanted a cheeseburger happy meal with only pickles on it. She got a hamburger with pickles and onions. Really?? We would've ordered a hamburger if we didn't want cheese. What a waste of money read more

You know exactly what you're here for and what to expect in terms of cleanliness and service. Personally I have never had any problems. Typical McDonalds. read more

Beware: they usually charge extra for condiments at this location. Don't expect free BBQ sauce unless you get nuggets.

A quick drive-thru BBQ chipotle chicken snack wrap... hit the spot!

Worst customer service. Drive thru is always a mess of pulling up and paying but food not being ready and having to park and wait. I waited more than 30 mins for my food, while it rained. I ended up having to get out go inside, in the rain to get my food because the worker "couldn't find me". My car was there but the workers are too lazy to do anything. They did not even apologize. Due to this McD, I have boycotted all McD's. I will not pay this corporation any more money to proliferate their business ethos of crap food and poor customer service. read more

Usually peppy drive thru with very few mistakes. Friendly staff talks to you and is very polite. Food is. Well it's McDonalds.

They just did a complete make over of this restaurant. It seems like they just did a remake not that long ago and I'm not sure what they were going for on this one. Not a fan of the new layout or décor. As far as the food goes, it's McD's you get what you expect to get. Came here because my son wanted the transformers toy in the happy meal. read more

This McDonald's location is my favorite. The people are very friendly and their service is quick. I know everyone makes mistakes but I have only ever had one issue with an order being wrong in all of my experiences at this location unlike the nightmare of a mcdonalds near my home in Dover PA. While I try my best to avoid fast food, the convenience, the friendly speedy customer service and my weakness for burgers and fries keep me coming back for more and more and more!! Thank You Centerville Rd McDonald's!!!! I U read more

Four sandwiches - 28 minutes to make. Employees playing games in the back while cars stacked up in the drive thru.

Coffee is really bad to the point I'm just gonna pour it out and the food is really greasy. I shouldn't be surprised I guess.

First off its McDonalds. With that said.....the food is always hot they are very quick and never had a mistake in my order. Not so for most fast food restaurants. read more

All i wanted was a 10 piece meal. That is all I needed. We step into the place and nobody even realizes we are there and we stand there for 5 minutes while people just looked and didn't speak. Eventually we got to order, we all ordered and didn't get our drink cups, that's how I knew it would get bad. Then, I said a 10 piece meal paid and then realized that the cashier didn't enter it as a 10 piece meal so I didn't get my fries either. It was such a bad experience I just wanted nuggets and fries I will NEVER come to this location again. i WILL NOT be back!!!!!!!!!! read more

I don't recommend ever , ever eating at any Mc Donalds. Way too much sodium and fat and sugar- eat it now your young but you will pay later. Stay away from fast food. read more