Cashier leaning over while taking order. I had two ice cream cones and instead of him doing something with nobody else in store he leaned back and continued on his phone. Manager or team lead watched and joked with him while he did nothing. Just a sad situation to be in. But I did used this experience to show my son on hat not to do when he gets out to the work force. read more

Wow. This McDonalds sucks. Went on a Sunday morning and it wasn't that busy but I decided to use the kiosk and picked a number waiting for my breakfast to be delivered. After 15 minutes I went hunting for it. They had no idea what order I was talking about. It included a drink. To my surprise and disappointment when ai poured myself an unsweetened ice tea I discovered both tanks were sweet tea. My meal was fine, but the service was slow and terrible. One employee wondered around aimlessly. She understood English, but not her job. Understaffed or poorly managed or both. Avoid this McDonalds unless you have time to kill. read more

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We come here often for breakfast when we are in the area. The service in the restaurant is always dismal and so slow. If you do a drive-in order, you get way quicker service. We usually have to wait at least 10 minutes or more, just to get acknowledge. Then the cashier more or less always has an attitude or just plain incompetent. You can order one thing and they will give you something else and charge you more. read more

Employees really had no customer service skills. So sad what McDonalda has become. Only reason I gave them 2 stars is because I must have showed up at the right time to get hot fries. Rarely Big Mac was like where's the beer? read more

McDonald's - Good thing the camera adds ten pounds. Cause this thing looked tiny! Where's the beef? Almost all bun. Photo makes it look larger. - Fast Food Near Me - Kinston, North Carolina

This place is excellent if you enjoy rude customer service, never expect a working ice cream machine, and love receiving a wrong order. I've been to this location 3 times since moving to town and they find more impressive ways to be terrible each time. The last time was easily the best, though. I figured, "hey, there can't be any confusion to my order if I order online, right?" So, I place my order, go inside to pick it up, and was told at the counter that they didn't have any online orders today. I literally show this dude my order #/code, but he refused to look at it. I LOL'd, walked outside, and canceled my order in the parking lot. read more

Had to stop and use the bathroom. NEEDS CLEANING. When one cleans a toilet they are supposed to clean the whole toilet not just the seat. I decided to get an an egg McGriddle. It was very good but it took them forever to get it to me. They all need to be retrained. Sorry. 6/13/19 read more

Worst McDonalds I've ever been to. The wait was ridiculous. They were out of cookies, pies, and the icecream machine was off? What the hell? The staff wasn't worried about it at all. I ordered a frappe, the cup was only filled to about 2inches from the top of the cup? I mean really? Way to go McDonalds. I think a 24 hour location shouldn't be running out of stuff or have a machine that is off at 930 at night. Def skip this place. But don't worry, the same girl that made my frappe made one for a friend and walked it to the parking lot to her friends. It was full and loaded with caramel drizzle. Unlike mine that was ordered. #skip #worst read more

McDonald's would not let us dine in. One of the ladies said "Corporate Regulation". Change your sign then before you inform us that people are not allowed to go in and be nice. Don't be rude. Be professional. Never go here. Very rude and unprofessional. read more

McDonald's - a sign in the window of a fast food restaurant - Fast Food Near Me - Kinston, North Carolina

Mobile order was quickly filled and was accurate. However, the bag given for the order was WAY too small for the items. Any mobile order should be placed in a bag that can be folded to maintain warmth while being taken home. In addition, the order board inside the restaurant is STILL non-functioning, after more than two months!!! This shows a true lack of customer care and professionalism. PLEASE get these matters corrected!!! read more

Came here with hubby for breakfast and we'd say the dirtiest McDonald's we have ever seen. Every table had crap on it, dirty sticky, trash on the floor. The soda area had sticky all over the floor garbage overflowing out onto the counters. Workers walking around past the trash and just talking to customers. No hot tea which is weird, every mcdonalds has tea. read more

McDonald's - Every table was filthy at 9am sun morning. Floors counters overflowing garbage. A sticky dirty mess. - Fast Food Near Me - Kinston, North Carolina

I usually come for lunch everyday at 1100. There used to be two very pleasant gentlemen that cleaned. Now that I don't see them the place is filthy. Not one clean table, feet sticking to the floor near the drink station. And people refusing to use the filthy bathrooms. AT 1100 mind you!!! Staff is unpleasant and manager yelling at girl in drive thru saying "if you value your job you'll do what I told you to do NOW!" I will be going elsewhere from now on. read more

My order ended up being very wrong,even when it was ordered on the app.First they forgot all the 3 drinks,then gave us 2 right ones and 2 totally random ones and STILL forgot one of the drinks.Then after getting the right drinks,it turned out they forgot one of the burgers too!After FINALLY getting everything,the burger was wrong.In the end,not worth 30$. read more

This has to be the most poorly managed McDonald's I have ever seen. I hope national management monitors Yelp, because this location is damaging your corporate reputation! First, we waited 25 minutes for our order (Big Mac, Quarter Pounder and McNuggets, nothing fancy). When we got back to our hotel to eat our food, the Big Mac had a bite taken out of it! Truly disgusting!!! Half of the employees were not in masks, and of the ones with masks, two had them pulled down. This location should be shut down!!! read more

The McDonald's on Vernon has definitely improved in last 6 months, new staff! There are 2 particular employees that stick out to me, both work in drive through! Sherry is great, she is always smiling and polite! Kara is always quick with service and courtesy! Absolutely love the turn around! read more

This McDonalds is the worst. They are always out of mIn items such as McNuggets or Big Macs. They always tell you tier frappe' machine is down, when sometimes it is not. And there are times when you go through the drive-thru to order during early morning hours they re open for business, but they can't serve food because they have taken all the equipment down for "cleaning". So why are they open for business then? The staff is always slow and most of the time the orders are wrong. The corporate office really needs to resolve these issues because this has been an on-going problem for quite some time. read more

This poor woman was treated horribly at your drive through!https://www.facebook.com/1leggeddiva/timeline?lst=752632389%3A100008509094945%3A1570990897 read more

The worst McDonald's ever. Their service is slow as crap you wait ten minutes and your order is often wrong. All I want is some freaking bacon. Your best bet is to stop here only for a larger sweet tea which is now $1.19. This McDonalds should be referred to as slow-food cause fast food it's not!!! read more

Sitting in the line as I type. Waiting for 10mins for someone to come too the speaker to place my order. It is a line of ppl in the drive thru waiting as well. This is very disappointing and unacceptable. I will be complaining in store as well read more

We just came from there tonight and we were not pleased with the place. We walked through the doors and the first thing we see is a used hair net on the floor. While we were waiting in line, the cashier was asking if she could get off at 10:00 when her manager/co-worker was saying "no, you get off at 12:00!" She replies " yeaa okay, I really do need the hours though". Why ask to get off early when you're complaining about needing hours? Doesn't make sense. The lady in front of us was still trying to order her food when the cashier slips out the "N" word in front of everyone. It got really quiet after she said that ugly word..not to mention I had my 3 year old son with me!! My son decided that he needed to go to the potty while my mother ordered our meals. The bathroom stall that we went into was disgusting! There was stained crap on the lid and underneath! We then got our stuff and left the place. I wouldn't recommend going back there until some of their employees learn to watch their mouths around customers and also learn to keep a clean bathroom! read more

Incredibly slow. We waited over 10 minutes for two meals. You would think at lunch time they would be a little better staffed but evidently not. I'd suggest driving until you find the next McDonalds if you have a craving for it. read more