the food is always incredible however the team here is what makes this experience great every time! shout out to Kim and the entire team for providing exceptional service! read more

i went to JM on Sunday the 5th of July, frien and I had a roast beef wrap (tiny) and an Italian bowl! They asked to stay or go? To stay, paid over $27 for this and when I asked for a fork, they said they had none!!! No utensils!! In a restaurant!!' I asked the manager how am I gonna eat this salad , he told me to go across the street and ask a chipotle to use their stuff! I asked why didn't you tell me. Put up a sign or walk next door to Walmart and buy a box of forks, He yelled at me at least 5 times to get out!! I warned the other customers that there was NO utensils ! food was very small and very expensive, with a bunch of unprofessional staff!!! read more

Heady sandwiches from friendly folks. Get the Mike's Philly steak and it is dank. Anybody that leaves a negative review for these people needs to go have a brain check. read more

Came into the New Bern Dr Martin Luther King on Saturday on 7/26 and was treated rudely by a young girl behind the counter. I asked for a roast beef sub and she began slicing the roast beef that was an end piece, full of fat and looked old. When I asked for fresh roast beef I was told they did not have any at the beginning of the work day. As she huffed and puffed and mumbled under her breath I asked her to please make me a turkey sub which she did and added day old brown lettuce. Come on Jersey Mikes your better than this. Charging 18 dollars for a day old sub? read more

Very friendly and willing to enjoy their job and helping the customers!! We'll revisit!! read more

I went in today to place an order. I'm a customer who likes to instigate but I'm a joking way. The two employees handled it very well and didn't, lose focus on my order. They were professional and efficient definitely give two thumbs up for everything and customer service. read more

They moved locations but still have top notch customer service with a friendly staff! I enjoy Jersey Mike's subs my favorite is the Philly cheesesteak so I know what I'm getting with regards to a meal. The nice staff takes this place over top also their accuracy helps make this place a usual stop for a quick lunch or dinner! read more

We went here on 8/10/22 at about 6:00pm. They were pretty busy and had a lot of online orders. The manager that was working was awesome!! She motivated all her staff to keep going and that they were doing an awesome job!! Managers like that are a dime a dozen she is someone that you would want to work for!! All the staff members there rocked that dinner rush!! Keep up the good work jersey mikes!! We will definitely be back!! read more

I ordered two boxes of sandwiches n asked for condiments on the side they did what I asked for the most part, I asked for onions got none, peppers none n they came in a bag not a box they ran out! But the customer service it's really good carried it out to my car asked if I needed anything else they do I recommend them yes read more

Love Jersey Mike's the only problem I have with it, and why SubWay can be be cheaper place, is the adding on to your sub ...

Please everyone who gave this store in New Bern NC a low rating: it just underwent new ownership AND trust me, the new owners care! As of now it is being renovated and will definately have improvement in health grade, customer service and will be providing everyone the high quality Jersey Mike's subs and service that is characteristic of the whole Jersey Mike's experience...Set to re-open soon! Please give it a second chance, you will be pleasantly surprised! Going to add pics... read more

Jersey Mike's Subs - Jersey Mikes New Bern NC - Sandwiches Near Me - New Bern, North Carolina

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Literally the only place I goto for a philly cheesesteak because it is the best! Always fresh and quick service here. The man that made my sandwich was attentive and friendly. He greeted me when I came in and gave me time to look over the menu (I still like looking at the menu just in case I choose to switch it up) and asked if I wanted any extras. The tables were clean and floors tidy. The man who cooked our food, I believe he was the manager, even hand delivered our sandwiches since we were eating in. Will return forsure whenever I'm in the mood for a philly, or sandwich!: read more

A Alert! Not good anymore B Service Rating from Health Dept86 for a sandwich shop is unacceptable. C Customer Service. I was properly greeted. However, the manager who sneezed and didn't wash his hands was talking so loudly (about alcoholics)to fellow associate that the cashier could not hear me. I was the only customer in the store at the time. Also, a much rougher looking crowd then previous visits working behind the counter. D Food Quality. I ordered just before noon and the bread is awful. Probably from day before when it should have been fresh. E Eat somewhere else! read more

They're always accommodating of my food allergy. I've never gotten sick here! And I love their food. Mike's Way is the way to go.

I should have posted this update sooner than now...after the new management, this location is aligned perfectly with the Jersey Mike's standards. Friendly, clean, quick, everything you would expect at any other location. Great job!! read more

This location has sub par employees that have poor customer service skills and very little gaf(give a f*#%). The menu is good the franchise is fine but this location has disappointed my family and I more than once. read more

They were completely confused and disorganized. They were busy with online orders and door dash that they didn't even care about the people that came into the store. Took 20 minutes to make my sandwich. 5 of those minutes they left it in the side to take phone orders and complete orders that were behind me. I had ordered a giant chicken bacon ranch. The first mistake is they forgot to start making it until we reminded them, second mistake after they made it they put it on the wrong bread and left it sitting for 5 minutes (it was cold), third mistake they forgot to put bacon on it (I saw that when I got home), and last they made the whole thing a mess. When people pay 15$ for a sub at least make it look decent and not a cold slob. I understand its COVID-19 times but y'all need to calm down and slow down. Thanks read more

I just love this location. The staff is so polite right when you walk in and I enjoy the veggie subs. Fresh sliced meat and cheese, super fast service. They now have gluten free subs! Generous sandwich sizes read more

This Jersey Mike's is the best! The staff is great and the food is always fresh and delicious. I just picked up subs for a Halloween party. Every sandwich was labeled and they included the oil and vinegar on the side, just so the sandwiches wouldn't get soggy. The sandwiches were a big hit with everyone. I highly recommend this Jersey Mike's! read more

Finally! New Bern location is under new management and newly renovated. Customer service was great, place was immaculate, and subs were fantastic! Highly recommend you give this location another chance! read more

Under new management and newly remodeled. Looks great and the service was awesome. Highly impressed and look forward to coming back!!

This place is under NEW MANAGEMENT, and they are doing a FANTASTIC JOB!! The restaurant has been recently remodeled, and is very clean. The bread is always extremely fresh, and the food is delicious too! Great portions! If you haven't tried it since the change, it's a must! Highly recommend!! read more

I feel that yet Jersey Mike's is a nice place to go to and eat and the people working there are very nice and respectable, I feel that the food is not right for what you pay. I see that they are using fresh deli meats but I feel that they don't use enough meat but use too much lettuce. read more

This shop is under new management--if you haven't been since new owner, do give it a chance again! You won't be disappointed! The restaurant has been remodeled and is very clean. Their sanitation grade has been an A! The staff are very kind and helpful. I like my sandwich a specific way from how most people like theirs and the staff is always accommodating with my requests (previous owner and crew were not). This shop has become a must-have on my weekly dinner menu. Don't forget to use your Shore Points--you can earn free food, another plus!! Special thanks to Kim and the rest of the crew for always being so friendly and helpful!! read more

Went to Jersey Mike's for a sub and got bad employees attitude when what I wanted on my sub I said everything and the cashier said my God like I wasn't paying for it read more

Loved the roast beef. Very nice and not processed food.

Fresh everything makes this place my favorite. Subs always taste great. The place is clean although I usually get my food to go, and kids eat free on Thursdays. read more

Went in to order and the owner says (without a smile) "what'll you have"; My response was "I don't know because I haven't looked at the menu yet.. His smart alec reply was "It hasen't changed" I new at that time it was time to leave so my wife and I simply walked out. EXTREMELY RUDE. read more

This place has gone downhill on the past few years. Staff is unfriendly, never get what I ask for. Always get cheese steak and ask for no peppers but add lettuce and banana peppers. Always forget the peers and always add some random veggie. Today it was a tomato. Not to mention the amount of flies and bread running out. I love Jersey Mikes but this location is really bad! read more

New ownership, going downhill fast. The previous group was at least a little flexible and used some common sense. I just purchased half a sub for my daughter. She only wanted two types of meat, not extra meat, and nothing else on the sub. No cheese, no veggies, and no mayo or dressing, just bread and meat. What would you think that should cost? $9.47, plus tax. Even the most expensive subs on their menu are less than that. Their reasoning? No other way to ring it up. They charged $2 more for EXTRA meat, even though we didn't get it. There are several other subs on the menu that have at least three meats, some including bacon, with cheese and all the fixings, for $2 less. I'm not going to go broke over a $2 up charge, it's just the principle. Jersey Mike's is pricing themselves right off the charts, and becoming more and more inflexible like every other sub chain... read more

Still the best subs in New Bern. You just can't top Jersey Mikes for fresh. I call ahead and the order is ready when I get there. Mikes way with banana peppers makes it easy. read more

Flies everywhere, staff rude and they are out of stuff most of the time. Jersey mikes is great but this location sucks read more

My first experience with Jersey Mikes and I can say it is a clean and friendly sub place. But the prices compared to the portions of food are outrageous. I really can't believe people visit regularly. I paid $10 for a wrap that was approximately 6" long... no chips or drink. Sub was good but I won't be returning. read more

My husband and I stopped by last night about 9pm, not realizing they closed at 9pm. After we walked through the door we expected to be turned away and told they were closed, however that wasn't the case. We were welcomed and had the BEST service from any sub shop ever. They chatted with us like we were old friends. Enjoyed the customer service and experience and hope we can stop by again soon. read more

I had been staying away from this location due to the repeated poor health inspection scores. Then last week I heard new ownership had taken over. The new owners really seem to have taken charge and turned this location around! Thank God I was so craving a #13!! Great!!!! read more

This place needs to clean up its mess, literally. 84 sanitation grade recently, and barely have an A now. Employees do not follow health code. I've seen employees handle money with gloves on, then proceed to make sandwiches with those same gloves, etc. Food is great, just watch the employees like hawks while they are making your food. I wish there was another Jersey Mikes in our area, or this one cleaned up its mess. read more

The food is delicious. I always get it to go but the place looks nice. The staff, well... they look like they hate their jobs.

I had a steak and cheese with onions mushrooms and jalapenos. It had a name but I have forgotten it. Sandwich was good, fresh made. Bread was soft and tasty, wheat. Service was friendly They brought the sandwich to the table for me. The heath grade was a low B which concerned me a little and it was from a few months ago so I wondered why they had not been reinspected yet. Also the first table had papers and files spread all over it as if it was being used for an office. It was also a little pricey almost $17 for a sandwich, drink and chips but It was big enough that I saved half of the sandwich for dinner. It also had a fair amount of meat in the sandwich so overall not a terrible value. I would have rated it higher if not for the health grade and using the dining room as a office. Food and service no complaints. Revised up to a 4 star. My last visit was much better. Food and service both very good. Place was clean and neat and had a health grade of A. read more