First let me preface this review by saying that I have been going to Ken's since I was a young child since I am now in my late 50s I consider that a pretty long time.
However there has been a couple circumstances when I have eaten lunch with my family but every time I have had this one particular waitress who is Ken's daughter-in-law, I have received poor service, a snippy attitude and her being downright rude.
This is a review of the service we received by this person who should not be waiting on people when she's having whatever kind of problem she has.
Four of us went to lunch today. My elderly mother, my aunt, my fiancé, and myself. It was after the major lunch rush so things were not going at a fast quick pace. Unfortunately we had Ken's daughter-in-law wait on us. She began taking orders. First with my aunt. My aunt ordered a cheeseburger with lettuce, tomato, onions, mayonnaise and pickles. She then went over to my fiancé, he said "I will have the same thing she is having, with everything. Ms. b#!+(h-a-lott asked "do you want that with cheese?" Where as he replied "yes please".
The waitress with an attitude from hell, then came to me and asked for my order. I replied I would like a cheeseburger with catchup mustard and chili and an order of fries crispy. I also said we would like an order of onion rings. My mother then gave her order which was a copycat burger of my aunts and my fiancé's.
I noticed the onion rings on the counter as they were waiting for the other items to be finished. I made a statement that those onion rings looked very overcooked. When the order made it to our table I commented about the over cooked onion rings. Ms. b#!+(h-a-lot looks at my fiancé and snaps "you said crispy!". I replied "I asked for crispy fries, not onion rings. She then slammed her hand down on the table, grabbed the OR and fries and stormed away. She left on the table a HAMBURGER with chili, mustard, and onion. We thought she gave us someone else's burger. When she returned with the properly cooked OR and fries, I asked about this HAMBURGER no one ordered. She practically spit "HE said all the way" The table response was, no, he ordered a burger like my aunts. Se insisted not (jeez it was a single hamburger...what happened to the customer is always right?) I pointed out to her that the ticket (in her handwriting) clearly states that I ordered crispy fries, not crispy onion rings and that seem to only irritate her even more. The ticket also HB ATW which was clearly not the case since we specifically requested the same thing my aunt ordered. I get it people make mistakes, but you have to start slamming things around and being such a rude person over a silly hamburger? The thing is she was directing her anger that my fiancé who never said anything or contradicted her order in anyway, it was me. I do not know what provoked her. I do know this put us in a peculiar situation, because my aunt and my mother eat there multiple times during the week, and we did not want to give a bad impression or make a scene. I do know what Ms. b#!+(h-a-lot does is completely wrong; even though she is related to the business owner should not be condoned in anyway,shape, or form. read more