If you look at my history, you'll notice I've reviewed a McDonald's before because of their surprisingly outstanding service. Well that's not what I'm doing today. This is the second time I have visited this store. The first time, I placed a mobile order for pickup-after 20 minutes of no one bringing out our food, I walked in and asked about the status. They had apparently charged the order and never made it, and cleared it from their pending screen as I walked into the store. When I asked them to fix it, the employee said, it's Hurricane, what do you expect? In total after about 30 minutes we got our breakfast. I passed it off as a rough day. Today, however, changed my mind. We placed a mobile order. After 20 minutes we sent in one of our kids in to check on the order. There were several people standing around waiting. One person said they had been there 25 minutes and still hadn't received anything. We finally called because our order had already been processed so I couldn't be cancelled. They had made 4 drinks and nothing else from the order. The girl who brought out our refund was polite, but the service/speed was the absolute worst I've ever had from any fast food restaurant. If you don't want to be frustrated or let down, don't go to this particular restaurant. read more

They don't even deserve the one star. This McDonald's is so bad the service sucks. I order fries and and chocolate chip frappes. First I have to say the chocolate chip frappes were made bad they didn't even have chocolate syrup what the hell I never seen that and I requested chocolate chips on top to replace that but she was not happy that I asked.The fries were empty I never seen that neither I told her to please fill it and she was upset. Try not to stop there you would feel the same. read more

Gone through the drive-thru twice during our July trip, and our experience was everything you expect at a fast food restaurant: fast and accurate. Bonus: kind workers--especially the friendly older gentleman in the front window :-) Fast food restaurant reviews are typically only written if there is a terrible experience, but I wanted to beef up the ratings of this place because our experience was flawless. Cheers! read more

Just when I didn't think my expectations of McDonalds could get any lower I discover this seventh level of Golden Arches Hell. My Mom and I hit the drive thru for a quick bite before heading to St. George to nab some post holiday sales. It was a very simple order: Medium Hot Mocha Large Coke Sausage McMuffin We pull up to the window and the lady hands me a frap. I tell her I had the hot mocha, not the frap. She hands us the frap anyways and tells us to pull over while she fixed my drink. As we do so the lid wasn't on properly so the frap starts dripping all over. I roll down my window to dump the excess out and Mom realizes they didn't give her a Coke, but something blue instead. She goes inside to have her drink replaced and the same lady starts complaining about, and I quote, "customers constantly giving them wrong orders" in front of Mom. She fixes Moms drink as another young lady brought the rest of the order out to the car: The Sausage McMuffin and my hot mocha. Was it a medium? I really don't know, but at that point I no longer cared either. read more

I got 86 for questioning an overcharge! This McDonald's need major managerial change. It caused me heartache and aggravation. When left the restaurant I couldn't think straight and I got into a car accident. This entire ordeal is the result of bad service, judgement and leadership. I say again, this establishment needs a major change. And McDonalds needs to address this issue with the owners immediatly before something more tragic happens to someone else. read more

AVOID AT ALL COST! If I could leave no stars I would. We came here for a small McFlurry after dinner and we deeply regret it. A newer employee was asking for help while this other man who seemed to hate his job and everyone was refusing to help him and no one else around would either. When he finally helped him, he tore through the bottom of the cup and didn't tell us. He just gave us a random extra up. As we rode home it dripped and made a mess in the car. Had I known everything that happened I would have asked for my money back. They act like the are short staffed but have employees hiding in the back. If you hate your job find a new one and if someone asks for help don't be rude to the person that is trying to learn. read more

McDonald's - Fast Food Near Me - Hurricane, Utah

On the way back from Zion, we decided to get a McDonalds before getting a late dinner in Vegas. Took 25 minutes for a 9pc nugget. Why? When we walked into this particular McDonalds, there was a moment of silence, then a feeling that they (McDonalds Employee) just saw aliens from a different world invading their restaurant. I reported to McDonalds corporate office but they just asked the manager to call me to once and never resolved the issue. It was our mistake to walk in and purchase over the counter. Everyone should use the drive-thru window. read more

This is a sad day in the life of a McDonald's patron... Out of eight employees working, my friend counted, two of them were actually WORKING! We ordered two medium Iced Caramel coffee's and a large french fry. We assumed by the time we used the ladies room, the order would be ready. Unfortunately, it wasn't, we waited an extra five minutes watching as the employees joked around and filled a refrigerator with water. The place was empty. Hopefully this location will step up their game. Two stars because the coffee was tasty. read more

Do not go in there unless you want to wait 1 hour and i get that it might be hard during Covid but i got burnt meat and half of my order was wrong. I do not recommend this place and i am usually a big fan of McDonalds but this one is horrible. read more

The worst customer service ever!!! Didn't give us the ordered and when we came back for it, they had to question it. And to top it off, the order was for the ten chicken nuggets and they gave us 7! Thanks for saving us from cancer! read more

ZERO starts if I could Personnel: a joke, food: cold and disgusting (fries tastes old oil). But that's to expect when the kiddos that work there are maximum 15 years old and probably get a shitty salary. read more

Stopped here before the sun was up. Friendly staff, good food, convenient location. I'll be back.

I very very rarely feel compelled to give a McDonald's a review because honestly, I never expect a whole lot when I go to one. But this had to have been the single worst one I've ever been to. We stopped here for a very quick dinner after spending the day at Bryce National Park. We wanted to get to our hotel and relax, so we used the drive thru and (classic fast food mistake) didn't check our food. They forgot to give us our BIG MACS! All we had was our sides. Fries were soggy and cold, chicken nuggets were cold and the drinks were luke warm. read more

Shittiest McDonald ever, Waited an hour for 2 McChicken sandwiches and 20 piece chicken nuggets. Then when I kept asking for my order, one of the employees called me a racial slur (N*****). Then threw the sandwich at my face. This place is a joke I would put 0 stars if I could. place was messy and had trash everywhere and I hope it closes. read more

It's been a long time since any restaurant messed up my order this badly. They also messed up the person in front of me had his order messed up really badly too (and we ordered completely different food so I know they didn't just get the two orders backwards). It was so bad that I almost wondered if it was a prank, but no one said "just kidding." I'm just visiting Zion National Park (from out of town), but I definitely won't be back there any time I come in the future. There are plenty of options. I just wish I had seen the reviews here before I stopped at this McDonald's to feed the fam. read more

Neither the person talk my our payment or giving our order said one word to us, not even hello or goodbye . My husband assumes because we were playing Spanish music. read more

I really appreciate Marc the training help out young kids they are new but all them our doing amazing . And they ask and what else they don't rush us when we are ordering. Today way a good day at McDonald's read more

Worst McDonald's burger ever. It was a greasy mess, with a grease drenched bun, grease leaking through the cardboard packaging, through the paper bag on my pants. My son even asked me why I at the whole thing. I told him I ordered a sandwich only and had to eat something. I was sick as a dog within hours and miserable with 104 fever for 48 hours. I actually like McDonald's but will have to first forget about this miserable experience before I try it again... read more

I've been warned that this was the worst Mcdonald's in Utah and boy did it live up to that. This experience was a laughing matter. I can't believe the horrible service these workers provide. Everyone is incompetent and very disrespectful. It was all so ridiculous. Was there for about an hour and my order was wrong, the food was not good, and it took forever. The whole restaurant was chaos. If you're hungry, go literally anywhere else. Dumpster diving would be better. read more

Wow they tell you to pull forward at self service and then do not bring you your food we waited and waited and then finally went in and grabbed our order. They do not deserve one star really. read more

Would be 0 stars if possible. Constantly terrible service time. I spent 12 min waiting for food only to get ice cold fries. I guess I am insane as I have got the same service every time I've been there but convinced myself it would change. The WORST food choice in Hurricane. Do yourself a favor and go to Wendy's, Arbys, or Dairy Queen read more

The staff is nice, there service is super slow. Waited 20 minutes for 2 meals which weren't right. We ordered a sausage Mcgriddle and got a sausage McMuffin. read more

Live entertainment was provided. Realistic gunshot sounds and fake blood effects where amazing. Made the meal more enjoyable. Police actors where very convincing. Would definitely go again. read more

This McDonald's is a joke they have 2 managers fighting right behind the counter instead of working. Saying things like "no one can do the things I do". They have no respect for their customers and while I sit and wait for them to stop fighting to give me my food they question why their managers reviews are and will be so bad. read more

McDonald's - #mcdonalds fire these 2 - Fast Food Near Me - Hurricane, Utah

if you want to find the worlds most laziest people, come to Hurricane McDonald's. They told us to wait as soon as we pulled up to the menu to order. then when they did take our order(5minutes) later, they proceeded to laugh. Then received our food it was worst food I've ever heard the burger patty was hard from being old and half burnt. it also might help if they hired workers that spoke English. Maybe they'd be able to communicate better and give better service until. That happens I recommend closing this shit hole!! read more

longest wait ever! more than 50mins for nuggets! line was not even long, 3 cars were ahead of me and still have to wait for a long time read more

McDonald's - stayed on this spot for 25mins - Fast Food Near Me - Hurricane, Utah

Pretty conveniently located McDonald's. Right by the gas station attached to the convenience store. Clean and has wifi. Also has ESPN playing there. Bathroom is also very clean as well. Good place for a quick pit stop. read more

Apparently they lack staff. Couple nights ago they were selling drinks only. If they are selling food, 30 minute wait times not unusual.

Look at my coffee... it's cream!!! I have ordered coffee hundreds of.times from McDonalds and this is insane. Last time! read more

McDonald's - Could I get more coffee with my cream? - Fast Food Near Me - Hurricane, Utah

Worst flipping McDonald's I've ever been too . They AlWAYS get my damn order wrong and promise to replace my food and when I come in to do it "they can't find my name in the book" cheeseburgers and fries are always stale and they taste days old . I always see the shittiest customer service here too . Rude ass management and even worse drive through . read more

The worst McDonalds ever. Every time we go it's a 10 minute wait for our food and then every time the order is wrong and food is cold.

This McDonald's is something else. We are local and went 6 months ago and tonight thought we would give it another try and I have to say that I thought last time was the worst experience I've ever had but tonight was far worse then before, we were in line at the drive through for an hour waiting for our food only to finely get it and the order was missing half of the food we had paid for so I went in and told the girl at the counter what we were missing well a half hour later still nothing and im watching all the workers playing around and not really doing anything to help anyone. S my wife comes in to see why im in there for another 30 minutes and the girl starts mocking my wife and talking shit I'm really surprised she didn't jump the counter and beat the hell out of the girl. That place is in serious need of management!!don't go there trust me it will only lead to the worst experience and most frustrating time in a fast food business. read more

A great place to sit and wait for your cheap hamburger our sausage muffin for an hour. And as an added bonus you will get a magnificent case of the trots. The food is cold the soda is warm, and as an added bonus they will screw up what ever you order, "how about the meals minus your fries?," Not one damn fry, not even a stray in the bag despite paying for them. And if you try to call to complain the handy number on the receipt will get you an answering machine. You can order at the counter you can order at the kiosk it's all the same, but hey they're busy all those tourists are headed to Zion and the buses so there so who cares about your order any way? read more

Absolutely useless and lazy staff at this location. I am visiting Zion for a couple of weeks and today is the 3rd day that I have stopped by to pick up some stuff before my early morning hike and they once again, are not around. Their hours say they open at 5 AM on Sundays, but it is now 6 AM and no one is manning the drive through orders. I waited for 7 minutes and there were 3 to 4 cars behind me. After waiting that long, I pulled up to the delivery window and could see no one inside. This entire staff needs to be replaced by more competent people. One would think in this economy, with few jobs, these lazy folks would be happy to have one and do their best to be on time - but no. Terrible! read more

It's always something here. Mfs can't add cheese to a sandwich to save their life. God I miss Burger King.

Dear Drive Thru Worker Lady, Slow down. I can't understand the blurring of your words. And stop asking "does that complete your order," I will let you know when I am good and ready. If you hate your job, find a new one. Bye. read more

I have the stomach flu, and I've been throwing up all day. At 12:15am, the only thing that sounded appetizing was a Sprite. Cold, fizzy, lemony and limey Sprite. I check online--is McDonald's still open?? Is a $1 any size drink in my near future?? It is! It's open until 1am! Hooray, my queasy tummy and chills will soon have met their thirst-quenching match! I hobbled to my car, drove the ~mile down the road to the restaurant that is my salvation and--what ho? Darkness?? But the sign says "Drive Through Open. Order Here." I wait. No voice comes over the intercom. I wait. I get impatient and sick to my stomach... there's a skunk nearby that has no sympathy for my flu. I pull forward. No one at the first window. No one at the second. I check online again; yes! Open until 1am! So I hit the "call now" button on my phone, desperate for the human interaction that will result in the fresh elixir being delivered to me. "Hello?" McWorker answers. Someone IS there! "HELLO!!!" I screech! I tone down my desperation. "Are you open? No one is coming to the window." "Oh, yeah," McWorker replies, "We decided to close at midnight tonight." Record scratch. Dry heave. "Okay, thanks." I would have yarfed in the drive thru if my body hadn't expelled all available yarf 20 minutes prior. I'm lying on the bathroom floor again. With a Sprite. Alberto's was open, McHaters. read more

Warning: Do not go here if you are Covid conscious! One employee pulled down his mask to talk to us, the other was wearing it under his nose, and the third one bringing out the food didn't even bother to wear one. We only saw this after going thru the drive thru and paying so we decided to call them and cancel our order. Upon talking to the lady who answered and giving her our reasons, she said we could only get a refund if we came in the store - uhhh what?! I responded that there was no way I was going to come in since the employees weren't wearing masks and that I would like to speak to a manager. She hung up. read more

Let me begin with the BEST associate named Beto. He had the most charismatic attitude, treated us with the utmost respect in our travels from California to Utah I have never experienced such good customer service than I did from Beto. I would 10/10 recommend this McDonald's. read more

Does Mc Donald's not have regular health inspectors who go out and inspect the stores ? Because this place NEEDS TO BE SHUT DOWN for many many reasons. It was the most disorganized fast food service that I had ever been to. There was a long line of customers, the guy in the register got multiple people's orders WRONG! Gave me another person's receipt and I was waiting 30 mins for a McMuffin! When I finally asked them where my food was, he said someone else already took it! I looked closely at my receipt and it said 2 Big Macs. He gave me someone else's order. When I asked what my number was he spent another 10 mins looking through a pile of old receipts to find my order. I could not believe it! Then I had to wait another 15 mins. Workers are super super slow. Place does not look hygienic at all! Please do yourself a favor and go find another Mc Donald's or eat something else! read more