This has got to be the worst ran McDonald's in the Birmingham area. They have a lot of employees cussing and shooting the bull instead of working. Unfortunately my kids like McDonald's and it's the closest one to the house. The typical wait time with no one in line is at least 10 minutes. They employees in the evening usually have friends in the parking lot smelling like weed. If I were the owner I'd replace everyone. read more

The worse McDonalds always an issue. Milk shake machine is always down and the frappe doesn't work. And now when the Grinch meals are a big deal they are out. Very rude cashier when I ask about it. Save time and go to another McDonalds read more

Ice cream machine hardly ever works. Be sure to check your order before you leave. I've been shorted. Sometimes they let you order things in the app they don't have. read more

It's honestly insane that this place can CONSISTENTLY close a whole f****** hour early than they're supposed to. Instead of saying something over the intercom, they'll collectively stand outside yelling "we're closed!" "We're closed people, we're closed!" When they're hours say 11pm but they're saying g they're closed at 9:43pm. I wish when I didn't feel like working. I could just yell "we're closed" and then ride the clock till it's time to close the store. Complete joke. read more

Ella took our order, she was so cheerful and patient. Was so nice. Most of the time worker at McDonalds seem to hate waiting on you but not her. Our order was just right as well. Thank you Ella for making my day read more

Biscuits are always over cooked. Not burnt. But dehydrated. Rock hard at 8:00 am. Whose biscuits are already stale and in the warmer too long at 8:00 am?! read more

McDonald's - Bacon Egg Cheese Biscuit - Fast Food Near Me - Hoover, Alabama

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Please read ENTIRE review. The only reason I am giving 5 stars is for the STAFF that assisted with my complaints today. One, being Wendy. She was running the front counter and doing her darndest to make sure things were handled on her end as best as she could. She was obviously a little flustered with the way things were running, however upfront, she was doing her best to maintain a healthy work environment and making sure the customers were taken care of. Second employee of notice, was Ivorie. She was off the clock and sitting patiently for her ride. She saw my dissatisfaction and eagerly was interested in checking on me and apologizing for my awful experience. Linda was the manager on duty and apologized towards the end of the experience. Now for the nasty part. The reason I am writing other than the employees who were kind to me, was the wait was pretty bad- but that's okay. But I ordered my son and I a meal, mine was a double quarter pounder. It came out raw. I ate two bites and looked down to realize the burger was pretty underdone. I was disappointed and went to Wendy and she hastily took it back and told me she would try her best to get another one the way shortly. However, during this time, I saw a couple with their small kids waiting. And waiting. And waiting. They were also waiting on a remake of their burger and it had taken a good 45 minutes or so. We ended up getting our burgers at the same time, and to my surprise, mine once again was raw, but EVEN MORE than the first! I was so disappointed. Being a previous chef, I get it. It's easy to get in the weeds and hard to get out of sometimes. It seemed like whoever was on the grill was not familiar with cooking on a grill- there are hot and cool spots and it's crucial to be familiar with the grill. My second patty was completely raw on one side and underdone on the other. I gave the manager tips on how he can find the cool/warm spots on the grill and hoped that it would help. It was not a good trip. Importantly, thank you to Wendy, who did her darndest. Thank you to Ivory who saw my complaints, checked on me, even when she didn't have to. read more

I order a number 7, which is 2 cheeseburgers and fries. I said no cheese. They give it back and it's only cheese. We give it back and they give us 2 cheeseburgers burgers again. They don't only mess up once but twice! after we clearly clarified it. The workers were all over the place. read more

No McDonalds experience is perfect, and my expectations have fallen to an ATL (all time low). But today these men and women deserve some praise for a quick turnaround and a delicious breakfast. Thank you. read more

As far as McDonald's goes, this is one of the best I've been to in a very long time. It was really slow when I went, so it was nice and quiet, and the staff were all very helpful and friendly while I was having issues with the mobile app. I got a double quarter pounder meal and it was easily the best fast-food burger I've had in a long time. I'm a college student, so McDonald's is definitely somewhere I find myself quite often, and I will definitely be returning to this one! read more

I swear we must be trying to find the slowest McDonald's restaurants in our area - or at least we seem to be over the past few weeks. This one was definitely in the top 3 slowest ones we've ever been to, though not as bad the other one we went to that week - which is very surprising. Maybe it was a staffing issue? Who knows - but I do know that it shouldn't take this long, especially for fast food. We may be back, but we'll make sure there isn't a line next time. Ugh read more

If I could give a 0 I would. I tried this place about 8 months ago and after waiting 15 minutes I finally got something close to what I ordered. Decided not to go back. Made a mistake today and tried again. First the MCD Kiosks are an absolute mess. It takes forever to make a simple order and prompts over and over to upsell things I DO NOT WANT. I went into the store and spent 5 minutes trying to get someone (anyone) to notice I was waiting to place an order. I gave up and used the useless kiosk and started waiting for my order. Another 15 minutes later I got the now cold order that was missing the $1 item I ordered. Ate part of the sandwich (chicken) and tried the very very cold and soggy fries. I tried to get someone's attention to complain and finally gave up. I left the mostly uneaten lunch on the table, tossed my drink in the trash and left. I will never go back to this store again and if I go into an MCD if they require the kiosk I will leave. read more

In the drive thru at 9:45 pm. Get a knock on my door at 9:54 pm that I can't get service because the people in front of me had large orders. Stephen the general manager said to come in tomorrow and he will give me a voucher. If the general manager is working in the store why can't you handle the orders? Drop some fries make some burgers and get it done!! read more

The very slim (slender) lady with the red or burgundy hair is loud and rude in front of customers. Very little professional if any at all which was extremely disappointing. read more

Never have product nor produce had to go to Starbucks next door to get Frappe Mcdonalds was out of Carmel waiting in drive thru for 25 mins before the car in front of me was able to move then they have a trainer on the speaker in the middle of their busiest hours on a Sunday morning read more

McDonald's - Sau Sausage Egg McMuffin - Fast Food Near Me - Hoover, Alabama

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Stopped by yesterday to grab a quick burger while running errands. I opted for a 1/4 lb with cheese and a Diet Coke. Burger was typical McDonald's variety but unfortunately due to the long line in the drive through, it was cold when I finally got it. Love the 1/4 lb with cheese, just wish it had been hot. read more

First time dining inside... 11:45 Sunday morning..should be ready for lunch rush right? Negative, dining area not clean, completely out of ketchup on both sides.. Not to mention waiting over 15 minutes for a 2 person order.... Oh and the staff taking orders... Not friendly!!! Not sure if i will be willing to give this place another chance... My advice, dine here at your own risk lol. read more

McDonald's - New look, same slow service. - Fast Food Near Me - Hoover, Alabama

It's fast (slow) food . Came here after leaving the BAMA game. I stopped only because nothing else was opened and I was starving! All I ordered was a medium fry; some of my fries were lukewarm and some were flat out cold. The young man at the window was friendly. It's never a good idea to visit a fast food place late at night because you just never know you're going to get. read more

The food here is always bad. The oil is always old and their fries/nuggets taste stale. This is by far the worst location ever. I think from the day it opened, this location lacks customer service. read more

If you want to wait in drive through for 40 mins. Come here. The ineptitude is astonishing!!! If I could give negative stars I would.

Best chicken nuggets if my life and fries were warm and golden. Service was good and we got our food fast. The place was a little dirty but it don't even matter when the food that good. + star for ice cream machine works read more

Rudest drive they workers ever. They just acted like it was the biggest inconvenience for me to order. If their phone would ring instead of being busy all the time, I would have complained to the manager. read more

Spencer is the manager. I was treated like a dog. He said-"we are busy" as an excuse for bad food and broken sandwiches. Save the trouble. If I see Spencer, he better be running. read more

this place is so bad the fries where cold and saggy don't ever come here read more

McDonald's - Cold and wet - Fast Food Near Me - Hoover, Alabama

The food is good, my orders are usually correct 4/5 times. However, the staff is usually quite rude and unpleasant and today when I went inside to pick up my food I noticed two females with their hair down, no caps or nets holding their hair back while they prepared my order, this is a health violation and at most just gross. I understand working in fast food isn't the greatest job but this "i don't care" attitude needs to go from these workers. It won't kill you to have some respect for your job and the public to tie your hair up. Probably won't visit this location due to the lack of care in food safety. read more

Im not sure how much they adjusted their health precautions in this location. They handed someone else my order in the drive through . When they figure out it's the wrong order , the customer gives it back to the employee - who just wants to hand it to me . When I ask to talk to the manager , they make me wait for 15 (!) minutes to "remake " my order . If you mess up so bad , at least try and make your customers happy . Well thankfully there are plenty of other locations . Needless to say : the fries were cold , the chicken sandwich had no tomatoes or lettuce o it , and order was not complete (drinks and cookies were missing ). read more

For better or worse this is our McDonalds. I try to be grateful for it's convenient location and just have in mind that most things will be wrong, some things will be out, and they may throw the bag through your window as you are pulling in. read more

A line of 7-8 cars. Service was slow, but drive-they attendant was nice and polite. Biscuits seemed fresh at 11:00am. Coffee was supposed to be a decaf, but didn't realize until I got home it was not marked as decaf (on the cup lid or on an order sticker that normally is on the cup). Didn't drink it to find out. read more

McDonald's - Drive-thru - Fast Food Near Me - Hoover, Alabama

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We just left the drive-through after waiting 42 minutes on our food. Once we get to the window to pay our food is wrong so they sent it back and when we got our food I requested two new orders of fries and they were polite about doing so. Very Polite workers just poor management. It should never take 40 minutes for a big Mac and a quarter pounder with cheese. read more

First of all in all fairness I'm really not a fan of McDonalds to begin with. But, to be fair this rating is in comparison to other McDonalds. Drive Through: Worst designed drive through ever. Single lane all the way up to the space where you split into two lanes at the order portals. Once you finally arrive you wait...wait...wait...and for good measure wait a little longer. Then you hear the angelic voice 'CAN I TAKE YOUR ORDER'. After placing your order silence. Did they get your order....do they know what you want...what about price??????? Nothing! Line: Typically I wouldn't dedicate a section to the line waiting for the food....oh, let's not hold back here. You may start to see a trend here....wait...wait....wait....this line never moves! It takes approx. 20 minutes to process the 5 - 6 breakfast orders in front of me. Payment: Sparkling personality and joyful greeting....hardly. The amount and nothing but the amount. Oh, wait sorry then there was the blank stare waiting for me to hand over payment. Food Window: Thank goodness I wasn't the poor soul in front of me that got waived on to the next window....that is the window where you roll the dice, which will come first?? the end of the world or your order. Seriously there is a 50 - 50 chance here. Anyway, I finally get my food. I have to admit I have a double take to make sure I heard correct....'Have a nice day' as the food was handed to me. I didn't know anyone here knew how to say that. That deserved one star after the horrible experience to this point. Overall, really this is a take your chances location. Don't expect much! read more

I'd give it 0 stars if that were an option. Unfortunately this is the closest McDonald's to my house, but each and every time I've been here, doesn't matter what time of day, I'm in the drive-through line for at least 20 minutes. This site has got to have the worst management. The wait is absolutely unreal. read more

Had gone for a quick breakfast and ordered through their mobile app. Once I arrived they informed me that I still owed them the amount (2.17) even though I had already paid for my order online. I checked my bank account and the money had already been withdrawn, so I knew for sure that I had paid for my order. The manager then told me that we need to be more careful using that app because now she had to promo the order out and it's because of this that they are constantly losing money. Making it seem like it was my fault. Overall a very bad experience at this location read more

Wow. The reviews don't lie. Trust your fellow yelpers before you make the same mistake that I'm currently making (and stuck) and can't get out of the drive-thru line!! Really no excuse for this slowness... It's been 20 minutes and I haven't gotten my food! Fail McDonald's, fail. read more

The employees clearly don't want to be there. I was there when the clock hit 9pm and the girl behind the register threw her hands up and celebrated, "9 O'Clock! I'm done!" The manager yelled, "Yeah right! You ain't goin' home! Keep taking them orders". The employee argued back in a non-agressive way, "Hahaha. I'm out girl!" They went back and fourth until the employee gave in. There were four customers in line watching this. Also, there was a mentally disabled employee who was sweeping the floors. Props to McDonalds for employing the handicapped. However, the manager was EXTREMELY rude to him. She even yelled at him in front of everyone for not coming inside after she called his name. He tried to explain that he couldn't hear her while he was changing the trashcans outside, but she interrupted him and didn't let him speak. He walked away looking defeated and frustrated. Garbage people work her. read more

I was literally sitting in the drive thru line and got up to the window to order and they shutdown the board outside as well as the intercom and never answered. It was 10:55 and there were 5 cars behind me. Very, very unprofessional and lots of lost business. Won't be back to this McDonald's. It was the cherry on top of a lot of bad experiences. When this McDonald's first opened it was fantastic!! Don't know what happened. read more

Ordered a caramel frappe through the app and they tried to bring me a caramel iced coffee instead of just refunding my money since they said they couldn't make the frappe. Not about to waste my time of even walking in to stand in line for $4. Will not visit this location again unprofessional staff. read more

This store is consistently bad. That's all that needs to be said. I just regret giving it another shot tonight and wasting my time even trying to feed the kids there. Rarely is it satisfactory. Wish I could give it zero stars for a rating. read more

THE worst McDonalds I have EVER been to. Every time I go, it is a disappointment. The sausage egg McMuffin I had included part of a napkin or hardened plastic in the cheese. Another time, the cook had put what looked like an over easy egg with no cheese on the sausage egg McMuffin. This time, the fish fillet was awfully made. Over half of the cheese fell off of the bun. Sauce was only on one side of the sandwich. I only go here because it's so close to home and it's convenient. They need to do some serious house cleaning and fire the cooks! Management seems off too. Such a disappointment. read more

McDonald's - They need to do some serious house cleaning and fire the cooks! Management seems off too. Such a disappointment. - Fast Food Near Me - Hoover, Alabama

Employees are professional, facility is always clean, food is as good as any McDs, and the location is superb. Problem is with the time it takes after placing an order to getting it at the second window. It is a relatively new McDs but by now (~ 3 years) I expect the drive through kinks to be worked out. Operational issues? Staffing? I don't know the problem but do know it has too much going for it to not be more successful with their turn-around-time. Please get guidance from McDs corporate, regional, district offices or anywhere else on how to get the drive through more efficient. read more

The worst McD ever. No matter how many times I go and tell myself it will be better and not like the last time, they never disappoint and find a way to make it worse. Today's visit: Manager on duty sees me at counter to order but ignores me for 2min, then tells me "I see you sir". I think to myself "I know you do but clearly don't care to greet or assist me?" So shortly a cashier comes to take order. During so a lady asked for straws as the drink station area was out. Just hands her a large handful of straws, seemingly as if saying "Here can you fill it up?". Now I complete my order and of course need to get my drink. Manager leaves from behind the counter. You think she would fill up the straws??? Nope. Instead starts sweeping the dining area, which did need it but you can easily fill up the straws in like 15sec and get to that. I get my drink and to make a point to the manager go to her and ask for a straw. She without even turning to me says they are at the front counter. I look and see none, so I inform her I don't see them. She turns and says the ladys behind the counter can get me one. I then ask her why she didn't fill them up after being told just a bit ago. Telling me "I'm working on that". I tell her she isn't and would help more customers by taking the few seconds to get them filled up. She again brushes me off. This really irks me and while against better judgement and plenty of horrible experiences there I decide that if she wants to clean I will give her more to clean and just drop my drink to the floor in front of her and leave the store with no food. Never will I return and goal is now to get Corp McD involved bc the owner and mgt there is just not capable. read more