This is the local Starbucks I go to and today's visit was fine as always. I order from the app and go in to pick up my order bc the drive-through line is usually long. The only drawback is that the parking lot is small and shared with the nail salon next door so sometimes I have to make a loop or two before a spot opens up. This Starbucks has been remodeled and has indoor and outdoor tables and chairs. read more

Ok it's coffee time and Starbucks does not disappoint me when I place one of my favorite orders. This location is a local go to for that pick me up and light breakfast. The service was good and they were friendly. I ordered through the app which is a good way for me to tailor my order. This location is pretty busy most mornings but worth it to get one of my favs. read more

Starbucks - Coffee & Tea Near Me - Hoover, Alabama

Went to this location to try the new Spicy Dragonfruit Refresher. I love spicy food and drinks. This drink did not disappoint. This location was clean and great staff. They had my drink ready as I preordered on the app. Definitely be back. The drink was well made and delivered a kick of heat. read more

Starbucks - Spicy Dragonfruit Refresher - Coffee & Tea Near Me - Hoover, Alabama

both my drink and my daughters drink are so watered down they don't even taste like anything but WATER. Awful Starbucks.

Twice I have been here around 6:30 in the morning both times I have gotten like warm coffee. Customer service was prompt, but a venti coffee with a splash of cream should be hot. read more

Took 33 minutes and counting to make 2 drinks and a cake pop. Other people have gotten before.

I'm not a big coffee drinker, but my husband is so sometimes, I indulge in a coffee drink. This isn't the best Starbucks I've been to but it's definitely not the worse. (The worse goes to a Starbucks I visited at an airport.) Overall, it meets my infrequent need for a caffeinated coffee drink and it's close to where I live. The employees have always been nice when I visited and I've never had to wait too long to get my items. I love the oatmeal, especially the agave nectar that comes with the oatmeal. When I do get a drink, I normally get the tall soy white mocha. To me, it's like hot chocolate with espresso. Sometimes, I get the iced tea at Starbucks and I've never been disappointed by my selection. I normally choose something fruity or something made with green tea. The drive thru at this location normally moves kind of slowly. If you order through the Starbucks app, you can literally walk in and get your things with little to no wait. This location is conveniently located so the next time I get an urge for a latte, I'll stop by again. read more

Starbucks - Coffee & Tea Near Me - Hoover, Alabama

If you want to sit in the drive thru for over 30+ minutes, go for it. Slow, slow, slow. #ineedcoffee

Love the speed and customer they approach. I ordered online and got there quicker than my order was ready but they pushed it through I I was pulling off read more

Slow, slow slow and then my order was wrong. Will not be stopping here again. I just wanted something to wake me up while driving down the interstate and apparently that was too much to ask to get it done quickly at least read more

Terribly upsetting to find out this store fired my favorite barista because she has been sick with Covid and flu. Won't be going back here.

I would come to this location at the Grove Hoover if I had a gift card or if someone insisted to actually meet me here, but that's about it. The service was slow based on my first experience. I ordered a breakfast sandwich last week along with my coffee. The sandwich was delicious and hot and tasted great, but it took over 10 minutes to get my drink order out. I don't think I've ever waited that long at Starbucks to get to coffee and by that time my sandwich was halfway cold. The layout is rather unimpressive-all the chairs look the same ( and kind of uncomfortable) and I don't recall seeing a couch or any cushioned seats like some stores; there are tables with umbrellas outside though, so that is a plus for good patio weather! Overall, it's ok. I may return and give it another chance eventually. read more

This location is NEVER open! I've been several times these last couple weeks and it'll randomly close at 2pm.

Gotta drop this one down to 3 stars for the simple fact that they informed me this morning that they just don't take $50 bills. I forgot my wallet but had a $50 and tried to pay. They said they don't take anything larger than a 20. I was at the window, in a hurry, the coffee was already made and it was during a peak time. They couldn't make 40 bucks in change and so I had to just drive away without coffee. This is a stupid idea. Whoever is responsible for the policy of not being able to make $40 in change during peak times at any kind of business is aj idiot. Now because I don't have time, I'll start my day without caffeine, and they lost the opportunity to sell me a glass of milk with a few shots of espresso in it for 7 bucks. Everyone loses. What a stupid policy. I must have been to some Starbucks or another 4 or 5 times a week for years and I've never heard of this. read more

Today I had the best experience I've ever had in a drive through. Tonya has shown me a new definition of nice and now my new favorite person. read more

Updated to one star instead of two because the problem persists. This is the second Sunday in 3 weeks that I've shown up to this store only for it to be randomly closed (it's 6:56pm, last time was around 4pm). Absolutely unacceptable. read more

Slowest Starbucks I've ever seen. Week after week too. Insane. On a weekend you have to preorder 45 minutes in advance and it still may not be ready when you arrive. Worse Starbucks I've ever been to. read more

I am traveling through and super happy to finally see a Starbucks but the lobby is closed. Why are lobby's randomly closed, yet drive thru open? I have seen this occasionally and I'm not a fan. Maybe there is a good reason but I like to go into Starbucks. Its kind of an experience for me that i enjoy to see all the things that they sell (cups, snacks, trinkets) ...anyway, I will drive on and find one that has an open lobby. read more

I've been to this location several times recently and have had a great experience each time. Twice we have done the mobile ordering and picked up at the door. Our order was correct both times! Drive thru gets backed up sometimes (like wrapped around the building), but they honestly move through the line pretty quickly. Note for vegetarians (or anyone really): the new impossible breakfast sandwich is delicious! read more

Starbucks - Starbucks Drive-thru - Coffee & Tea Near Me - Hoover, Alabama

It takes talent to have a drive thru as inefficient as this location does. Regardless of the time, if there's more than 2 cars in front of you you'll be in line 20+ minutes. WHAT IS THE PROBLEM?? read more

The WORST Starbucks ever. They take TOOOOO long in the drive thru and then it's not guaranteed that their café will be open so you have to sit through the drive-through and then they close at 4 PM daily. Ridiculous!!! Horrible location. read more

How does a coffee shop not have a working coffee maker? And then offer a drink alternative that's twice the cost. I should have turned around when I noticed the employee wearing a bath robe. read more

If you were to sit in these chairs longer than 15 minutes, then you will want to leave. This compared to Starbucks 2.5 miles away with leather chairs. People who like sitting in hard church pews will love this place. Three stars for coffee only. read more

Starbucks - This place is brand new. my only complaint is the decor sucks. The chairs are very uncomfortable. - Coffee & Tea Near Me - Hoover, Alabama

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This is my favorite location!! I am closer to the Bessemer location and they're ok BUT this location has served me so well. I don't do coffee so I always get something that is creme based and they never bat an eye. I've had questions about different drinks, hot and cold, in an attempt to try something new. They are always happy to offer suggestions and I love that! I think the biggest reason that this place is my favorite is because twice I've gotten a drink at two different locations (one in the Target and one in the mall) for convenience sake, and they were terrible! I stopped by this location to buy another one to replace the one I just bought. BOTH times they've not let me pay for them! They made it right for the other places. That's a win in my book! Now I don't even bother with the other locations. The staff is always super friendly! And because of that friendliness, the atmosphere is great!! So... next time you need a Starbucks fix, hit this location up! You won't be disappointed!! Also, side note, download their app if you haven't already! With the app you earn stars toward free stuff. AND you get a free drink on your birthday!! Cheers! read more

Always hits the spot! The only downside is the seating. This location is smaller than the majority I have been too. Staff is very friendly. I always use the Mobile APP because there is usually a long drive thru line. read more

Starbucks - Coffee & Tea Near Me - Hoover, Alabama

Very slow Starbucks. Today there is 13 cars waiting in drive up at 9am. This is common event. Always backed up. There needs to be at least three star bucks on this corner or more competition. Does not open up early enough. read more

wouldn't usually leave a review for Starbucks because they are always so dependable, but the staff at this location goes above and beyond to be personable and kind for everyone in the shop, so I had to leave a note. Great location for studying with small groups or alone, clean store, one of my favorite locations in the area. read more

It took them 30 to make a regular coffee plus the person that was taking my order was terrible

Everything was correct, but my drink had to be remade because it was basically the consistency of water; the food was also not warm, and tasted as if it had been heated 30 minutes prior to being given to us (the actual amount of time we waited to get from the ordering screen to the window). If most Starbucks locations are going to almost always have long lines, then something needs to be implemented to at least try to prevent iced/cold drinks from melting and a way to keep food warm. Separately, this location is just no longer practical with the amount of people coming and going. The parking lot is basically inaccessible because of everyone using the drivethru. read more

It's new, clean, has lots of tables to work and the staff is really friendly. I have stopped at this Starbucks location several times to grab a coffee to go, both via the drive thru and the inside counter. Each time my order has been correct and the coffee always tastes the same, so no complaints. The drive thru line can be long during peak hours, but moves pretty quickly. The interior is a large space and has a good layout so it keeps the flow moving. You can find the normal coffee menu, with light bites and coffee mugs, etc.. for purchase up near the register. My most recent visit included a full day of being parked at one of their tables to work. Lots of seating options, all tables include power and of course free WIFI. The chairs are on the hard side, but were fine since I had a lot of work to do and didn't want to be too comfy. I noticed that many people opt to work from here... some were here the same hours as me and others were parked for an hour or so. I found the others to be respectful of working in a public space -ie, if they had a phone call, spoke quietly or stepped outside. The staff is here are really hard working - when they are not helping customers, they are wiping down tables, cleaning the back area, refreshing the restrooms, etc.. This is great option to work if you are looking for a change of scenery. read more

This drive through takes FOREVER!!! I don't understand why it's SO SLOW?! Management??

I just left this Starbucks. Service was GREAT! Everyone was very kind. I needed a half gallon of hot chocolate for my son's baseball team and they were so kind and quick!!! AND it was middle of the day busy!! Thanks for the great service!! read more

I went to starbuck late night i was in a happy mood until i meet the girl that work at starbuck she was scratching her arm and making my food while she was eating and she made my drink it was suppose to slushy look it was so watered i ask her remake it she like was mad kinded slam the drink down the table i told u dont have to be mad if u dont want to remake i ask in the nice she miss my drink up very bad service read more

Starbucks - This the lady give me bad services - Coffee & Tea Near Me - Hoover, Alabama

I had somewhere to be at 2. I went into Starbucks at 1:20. I was there until 1:55 waiting on my drink, while every person that went after me got their drinks before I did. 0/10 recommend this location. Won't be going back. read more

This place is popular. But the thing is, that makes wait times longer. Not sure if more crew is needed, or if they even have it to schedule. Prepare to wait. Crew is friendly, though! read more

My wife and I stopped in to grab breakfast sandwiches, coffee, and tea. I attempted to use a $2 breakfast sandwich coupon (sent to my email, printed w/ code), the cashier eyed it for a moment, then asked for a Starbucks card or barcode in my phone. I stated, "I received it through email and printed it yesterday." The coupon had a code and a prompt to print and use, but didn't note the necessity to have a card. After quickly realizing she was only doing her job and respectfully informing me of their policy, I told her that I didn't want to use the coupon and started to pay. Seconds later, another employee in-passing stopped and grabbed the coupon from her, began to investigate, then restated what she just told me as if trying to treat it as an argument. I told this "manager wannabe" that I already understood what she told me and I just want to pay w/out using the coupon. I wasn't even sure why he intervened. It was as if he had an axe to grind or thought there was an argument to be won. It was 8:48AM! I was hardly in the mood to argue and rarely do before having my coffee:) He (short, gray/black curly hair and glasses) held up the coupon and actually began to read part of the directions to me! There were customers behind me, its 8:48 in the morning, the cashier already explained (very politely and respectfully) it to me, and this guy rudely escalated the situation to make it seem like I hadn't conceded before he even entered the convo. In the nicest way I could (@8:50am), I said "why are we still talking about this, can I just pay and be done with it?". The nice cashier watching this...bless her heart...apologized and provided my change. I felt bad for her and the other coworkers who had to work w/ him :( the customer behind me whispered a supportive comment affirming my concerns. My wait was normal, but they (accidentally, I'd like to think) forgot my coffee, until I reminded them. Anyways, no one is going to stop going to Starbucks BC of this complaint, but if you go to this one, beware of this guy. He's not a morning person! read more

This starbucks has to be the worst starbucks on the planet. I live nearby and have gone many times - each time I leave unhappy. My order has never been made correctly. No one in my family's order has ever been made correctly. You have to tell these people what you want 7 times before their little brains can make sense of what you said, only to forget it when it's time to make the drink. Don't go here. Corporate starbucks needs to stop by and have a chat with these mindless people. read more

These people are awesome! One of the best Starbucks I've been to! The night crew is awesome and they make an effort to know every customer. They will talk to you and the drinks are always made right and if they aren't they're sure to fix it. It makes my day better to go there. If I need a pick me up this is the place I go. read more

This is not my usual location and this one was vary slow. It took 30 mins for a me to order and get one drink. Very displeased!!! And my order was wrong. I dont have an extra 30 mins for this. read more

The Best Starbucks in the Hoover area! Kim rocks the drive thru!!! They are always well stocked and very friendly fast service!!!