I grew up in Palolo and would frequent this McDonald's location a lot as a kid. The service was always great and the food came out fast and fresh. The past few times I've been to this location the food took at least 30 minutes for something simple like a McDouble meal. Tonight, I had ordered a chicken McNuggets meal and it took over 30 minutes! Be prepared to wait! Aloha read more

Came here multiple times on foot as well as did an UberEats order since I had a coupon. The food was fast and fresh, good service and friendly employees. The parking is a bit weird, but if you enter from the Palolo side there is an enter/exit. read more

Food when you are not sure where to go. Chicken sandwich is my go to. French fries fill the rest.

Dont order here ever. Doordash. Slow and gets cancelled. Drive thru. Slow forgets stuff. Counter. Be ready to wait 5 hours

I don't go to this particular McDonald's too much, not that I have anything against this particular McDonald's.........I think what keeps me away from this McDonald's location is the limited parking. I must tell you folks that this particular location - (Palolo McDonald's) is extremely busy! And I ain't kidding either! What do I come for when I go to McDonald's??? Well, I must admit to you folks........... I am a big fan of McDonald's breakfast! Put a Egg McMuffin in front of my face & I'm all over it! Drop a Local Breakfast Platter (Spam, Portuguese Sausage, Eggs, & Rice) and I am in heaven! Dollar coffee, any size??? Sign me up dude, & keep pouring it my friend!!! But the topper that keeps me coming here...............as you folks know by now, I am da Frrrrrried Chicken King, so when McDonald's offers a Buttermilk Crispy Tender on their menu, rest-a-sure Bruddah Fran will be in da house for this wonderful treat!!!! Hamburgers? Nope...........Fish Burger? Sometimes..........Chicken Sandwich? Is it Fried???? Okay, sign me up for (2) please! Lol! Food quality at this location is pretty consistent, but like I said before...........this particular location is extremely busy! Whether you walk into the restaurant to place your food order............or if you choose to go to the drive-thru, either way............be ready to wait. read more

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I have had impressively bad service two trips in a row now that ended without an order.the first time I was simply using a code to get 30% off a cone. Thy told me to refresh the number but if you do it won't let you order for an hour. I drove to the window and handed the lady my phone when she asked to see it. She refreshed it and got the message to wait an hour, handed it back, and told me I already used it and it is invalid. I explained again why it happened but I don't think her English was good enough I spoke with the manager and she had trouble understanding and was of the opinion I was somehow trying to cheat McDonalds out of small change. I explained twice and wasn't sure she could even understand. I gave up and left. Fun fact: their 3.19 cone is the most expensive on Oahu. I didn't want to go there again but two weeks later it didn't make sense to drive out of our way so I went back and tried to use the free fries with 20pc McNuggets and they had the same problem. OMG. Their software or their training and their management is just HORRIBLE. Avoid this place!! read more

Service is okay... Food is expected... Ambiance is okay. It's just that all their tvs are broken and don't even work. read more

McDonald's - TVs are broken. Can't even see your online orders - Burgers Near Me - Honolulu, Hawaii

10:00pm late night heros. Best McDonald's on island! Thank you for fast and easy service, excellent team.

I just want to say I will give it 6 Stars. If you're poor and want to save like me then eat here and 7-Elevens. The money I saved is going to a tiny house because that's all I can afford living in Hawaii. My tips are to use app. And get checked healthwise every month because you're eating this food. Good luck to all (poor people) read more

I ordered a hot cakes and sausage sub spam along with other breakfast things! They failed to warn that mcdonalds is shorting its customets on certain items hiving you less for the same price. Just one spam now! Sad read more

This is the closest McDonald's to my home and I stop by here to pickup Iced Coffee on an almost daily basis. I use the McDonald's app and order ahead. I either park in the pickup spot and they bring my coffee to me when I arrive or I'll go inside to pick it up. If you use the app they offer daily deals (see photo). Limit of 1 per day. I've been using the 99 cents deal for Premium Coffee. 99 cents for a large Iced Coffee that tastes better than $tarBucks in my opinion! read more

McDonald's - Screenshot of my favorite deal in the McDonald's app. - Burgers Near Me - Honolulu, Hawaii

This location had Halloween booklet with 3 of hamburger, fries, and soft serve cone. I had asked Male employee if there was 2 for $5.00. He wasn't sure so he asked his female coworker. He ended ringing up the regular price of big mac and filet o fish. My hamburger happy meal had 2 kids fries and small drink with my little pony toy 7. read more

Just terrible, words cannot describe. I waited over an hour for my order through the drive thru for my food to come back with dry old Pattie's. read more

McDonald's - Dry old patty - Burgers Near Me - Honolulu, Hawaii

Took 6 minutes to get one large iced coffee, and not one of those people there (2 of the 3 are managers). If you look at the screens, there is one order for dining room and one for drive thru, they are literally waiting around for the food to come out. Food for an order they "completed" on the screen, so it won't appear in their records as taking too long. The gentleman that made it was filling the ice bins when I ordered, after he was done he made 3 drinks, quickly and efficiently. I don't know McDs, this picture speaks 1000 words on why this location sucks. read more

McDonald's - Managers not working - Burgers Near Me - Honolulu, Hawaii

Store has cancelled my mobile orders and then refused to refund me on 3 separate orders. Even with proof of purchase store has stolen my money and refused to refund. DO NOT ORDER FROM HERE ON THE MOBILE APP. read more

I frequent this McDonald's and have had no problem till this am. How hard is it to be nice? Gal working the first window was upset that I didn't give her a code for a reward item. I never have any problems with the gentleman and female worker at the second window. Next time I'll know to give ALL rewards codes when I order my food only at this location. She ends up slamming her scanner and credit card machine. Totally unnecessary. We all have bad days but a customer don't need to know that. read more

McDonald's - Burgers Near Me - Honolulu, Hawaii

Sad to say worst Mc Donald's ever!! Every time we come our orders are always wrong, No customers service, never happy, everyone's looks like they hate their job and always have an ugly ass face on! read more

Not sure what on earth is going on this evening of 10/14/23 at 11:12 pm but the girl in the drive through is OFF. Extremely rude and short and beyond unprofessional even for a McDonald's level. Girl nobody making you be here, don't be mad at everyone coming to buy food. We did nothing to deserve that kind of attitude from you for simply coming to the drive through. If you cannot handle this evening just go home already. There's no need to take it out on innocent customers. If I was managing this location that would be an automatic write up. Eat a snickers or something hun cause honestly wtf was that. read more

McDonald's - Girl on her phone with the attitude also being rude to her sweet coworkers. Feel bad for anyone trapped in there working with her tonight - Burgers Near Me - Honolulu, Hawaii

If i could give this place 0 stars i would, literally waited 30 minutes to get my food. which i understand sometimes fast food places get backed up, i have worked at a mcdonald's and currently work at a fast food restaurant. normally long waits like that happen from lack of food so it should be coming out fresh. the food that was given to me was cold and absolutely not fresh. the quarter pounder is supposed to be freshly made, mine was so dry and cold. and then they get my order wrong and the literal manager touches my food with her BARE HANDS?!!? disgusting. this place needs a restart. read more

Beware! Make sure to grab receipt and double check credit card statement. Someone illegally added additional items to my order after the fact and the two managers were very difficult to get it all corrected. On Saturday, ordered 1 large coke via the mobile app for $1.05 to be picked up via the drive thru. There have never been any issues with mobile order before or anyone tampering/illegally overcharging with any other locations until today. Provided the mobile order code at the speaker and it was confirmed and instructed to moved forwarded to the cashier's window. At the window, cashier was getting flustered and informed us that she merged our mobile order with another order (the car behind us) and she was trying to get it corrected. Her manager was called and this was taking over 5 minutes of them going back and forth. We asked if we can moved ahead since it was already paid for via the app to just get a our 1 drink. After driving off, we received a text from credit card company there was a charged of $5.24. I checked the order via the mobile app and was very stunned to see, they (someone at Mcdonald's) had illegally changed our order. Called and spoke to the manager, and that took a lot of back and forth and she finally said we had to come back within 2 weeks to get refunded the overcharge. Per Manager (Magrina), she will leave a note so we can come back at anytime. We stopped by on Sunday and spoke to another Manager (Suzanne), the other Manager was not in. Per Sunday's Manager, Magrina did not leave any note. Again, we go back and forth trying to dispute this overcharged that was caused by them. Spent another half hour and finally the Manager realize the mistake they did and process the refund. The biggest concern is that, if ordered via mobile app and paid for, no one should have access to change/tamper the original order. So please make sure to check your receipt and credit card statements if charging. read more

**EXTREMELY bad. Don't bother visiting** If there was a way to give negative star reviews, I would. By far, still the worst place to venture to for a quick meal. 9/10 times they will mess up your order. Do they even train the staff anymore on customer service?.?. 90% of the staff unhappy, will end up treating their visitors like trash. 0 "Thank you, please come again". Instead of trying to adjust and correct for order, they will argue with you and tell you that you yourself made the mistake. I can only count on one hand of a couple staffing that are properly trained. Again, this will be a fair WARNING to all that are thinking of visiting this location. read more

For McDonald's Kaīmuki: I'm getting more an more disappointed whenever I eat here. There's a whole different crew, which I understand, may be still training. But it doesn't seem to be getting better as time goes by. Today, it looked as though they were short handed. When I was ordering, everything seemed smooth, but then when I went to pay, the cashier took two whole orders, without greeting or asking to take my payment. She stayed far away from the window and never made contact. She was slow to take the orders, so I had to say out loud, "Am I going to be able to pay for my order soon?" To which she finally noticed that I was even there. Didn't offer me my receipt either. On multiple occasions, this location missed putting food in our bags. Today, it was the apple slices I ordered with a happy meal. On other days, the fries are only half way filled. Today, when they gave us our drinks, both were spilling out all sides of the cups. Sad times. read more

Wednesday February 22, 2023. I always go to Kahala McDonald's every morning before work to buy breakfast for my parents. For a while now, they have been opening later and later. 5:35am and they were still closed! So, I decided to go to the Palolo McDonald's as they are open 24/7!! I ordered Spam Eggs and Rice and asked if they could substitute the Spam for the Pork Sausage Patty, Eggs and Rice instead. I got my order and the lady at the window said, to make sure my order is correct. It was correct! Good job! Kahala is 0.8 miles and Palolo is 1.6 miles from my home. Kahala is open at 5:00am sometimes and Palolo is 24/7!! I love Kahala. But, I might start going to Palolo instead. That's if Kahala continues to keep opening later or not at all. I go Kahala when they open at 5:00am as I have pick up, drop off the food and go straight to work to be able to start at 6:30am!! Hopefully, Kahala starts to open on time or I will have no choice. But, to go to Palolo instead. read more

McDonald's - $4.99! Wednesday February 22, 2023 - Burgers Near Me - Honolulu, Hawaii

Last time I came here in 2013 the ice cream had been broke for 3 years... came back in 2024 and it's still broken. I'm kind of impressed by the lack of 0 fricks given. On the plus side they're one of last McDonalds that still gives access to the soda machine. Win some lose some I guess read more

This location does not deserve one star. Ordered a hot chocolate this morning. Received a cup of hot water & dairy. Called and asked to speak to a manager. Lucy answered claiming to be the manager. When I asked for a refund, she then asked another employee about processing a refund. When I asked why she, as the manager, had to ask another employee about the refund process, she then stated that she just started & was training. So then asked if the person training her was her superior & if so may I speak to that person instead. Lucy then stopped speaking, did not hang up, but did not speak again. This location does not know how to fill a hot chocolate order, nor how to handle refund requests & places inexperienced people in charge. I would not trust this location to handle any food order. read more

McDonald's - This is not hot chocolate - Burgers Near Me - Honolulu, Hawaii

4am, I first asked if they had breakfast which was a no. I ordered a combo and 2 mcchickens..These guys took 30 minutes on my food and they were out of fries but didn't tell me until I waited the second time in the drive-through. How does McDonald's not have fries? read more

McDonald's - Thanks Mc'D's - Burgers Near Me - Honolulu, Hawaii

For a limited time - " IT'S LIT" Travis Scott Combo Meal Quarter pounder ,cheese, onions,ketchup,pickles, lettuce, bacon, BBQ sauce, medium fries and medium Sprite. But I requested large size drink. I must say it was good! Since this location is closest , I would come here . read more

McDonald's - For a limited time only The Travis Scott Meal @ McDonald's Palolo - Burgers Near Me - Honolulu, Hawaii

Tiny parking lot with limited spaces; we ended up parking on the street. The order line is confusing and you have to cut in front of people to get to the soda machine or napkins. The ketchup is in a spigot dispenser but no condiment cups so I ended up using a drink lid but the damned thing was BUBBLING and the color was orange. It also smelled like it was undergoing malolactic fermentation. I told the manager but she was dismissive. The trays were so sticky we had to wash our hands right before eating. Gross. You know what is more gross? I stepped into something slimy and gelatinous in the bathroom. BARF. Two stars coz this place has been remodeled, but I'm never coming back here. read more

McDonald's - Yep, ketchup. - Burgers Near Me - Honolulu, Hawaii

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We haven't been into a McDonald's for YEARS but we've always had a "soft spot" for their fish sandwich and fries. So, when we were recently in the Kahala Mall area, we figured we'd manage our hankering at this location. The first thing that we noticed at this McDonald's was its clean and bright interior. There were plenty of counter help available and the manager was actively working the line. Our order was taken by a friendly helper and we got our order within a few minutes. When we opened our containers, we were surprised at the "shrinkage" of this sandwich. Shucks, it was barely 4" in diameter...I somehow remember it to be larger! Even the fish filet seemed thinner. But, what surprised us was the price we paid for this fast food. The McPick 2 deal only cost us about $6/meal. Score, even though the portion size had shrunken! The sandwich still tasted as good as we remembered even though it's been at least 5+ years since we've stepped foot into a McDonald's. Unfortunately, there was a guy in there "begging" for a couple of dollars from all who came in. He was relatively well-dressed and spoke well. The manager did nothing but I could see that some patrons were a bit bothered.... I ended up giving him $2 which is what he asked for and he did get into line to purchase an item. What would you do??? read more

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Now, this is unexpected GREAT news: I can't remember the last time I stepped into this McDonald's. It's the place I come to only for drive thru. I have nightmares about the set up and look of this place and even about the restrooms but I took a chance tonight and... Dannnng! :D Talk about major overhaul to the positive! Yahoo! :D ORDERING: Walk in and you clearly know that the registers on the counter mark that you order there. While you are ordering, the staff person can offer assistance. I needed to select a $1 item so that I can get a NextNext card (to vote for Emil H.!!!) and she made a couple suggestions. I chose the $1 taro pie :) FOOD PICK UP: Once your order is placed, they'll provide you with a receipt then will ask you to pick up your order to the left when it's ready. MY PLEA: As for the things I'd like to see improved and changed?! Their burgers have SHRUNK down to minuscule size. I remember when one had to use two hands to hold the filet-o-fish and big mac burgers. Idk what's going on but (a) man cannot live alone on gorgeous interior design! These days, burgers can be held in one hand! Not good things! :/ TABLES & CHAIRS: Counters are clean. Tables and chairs are in different versions: some high; some low; some are group tables, some are attached to a long counter, and some are part of a two or four group table. Either way, I think you'll find a combination that works best for you. RESTROOMS are clean and efficient. Two stalls in the women's. Even the restroom is not cramped. The only thing I'd prefer are paper towels instead of a hand blower machine. I just don't like touching restroom door handles with bare hands. PARKING is in their attached lot. There's quite a few stalls and the parking lot at the back on the mountain side was turned into the drive through ordering and turn around area for this place. FOOT TRAFFIC: This is a busy place! I was surprised! Flow of the foot traffic through this place is intermittent yet very consistent. For the few hours I spent eating and Yelping and Yelping and eating, there was always a good number of ppl here somewhere either sitting down, ordering, or a combination. Ppl also seemed to leave soon as they came into the restaurant like the tide hitting the shoreline. Here for a moment then out soon as their food arrived. HELLO KITTY: When they have Hello Kitty kids' toys items is another reason for me to be here! Thank you for making such spectacular changes, Palolo McDonald's! You sure have grown up to be a beautiful McDonald's! NEXTNEXT CARDS: VOTE FOR EMI H.! VOTE FOR EMI H.! VOTE FOR EMI H.! Heeheehee! I'll be back (or at a different McDonald's) to get more NextNext cards so that I can have a part in voting for Emi H. in the contest where one makes their own brand spakin' new music album! GO EMMMMMMMI H.!!! :D read more

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every time here at the waialae location and my large fries are never full. charged for a large and get a small. shady acres. read more

McDonald's - every time here at the waialae location and my large fries are never full. charged for a large and get a small. shady acres. - Burgers Near Me - Honolulu, Hawaii

40 min of waiting in the drive through.. still waiting. WOW. What's wrong with this place. OMG.

The best deal in town is McDonald's coffee for a dollar on the app who stupid to pay five dollars Starbucks take out for a cuppa same coffee. Should be Molokai coffee and organic coconut creamer read more

Wouldn't serve me lunch in the drive thru because it always 10:24 am and breakfast was still being served

Good fries. I like simple foods, and fries have been good so far. Ice cream cone is good and Oreo McFlurry

My order was that simple, I used my app code to get a free iced coffee, and I add on 1 sausage mcgriddles just sausage with cheese. Okay, so my coffee, she ask what flavor, and I reply hazelnut she yells thru the mic and said no more that one long time, first of all, tall nicely because we all just woke up it's too early to be in range if u don't like ur job just quit. However, my 1 sausage mcgriddle, I only said just the sausage with cheese! And she ask again with cheese? And I said yeah and she go "oh the cheaper one" like wtf? I know that it's cheaper that's why I pick that no fuck duh! And this lady got my order wrong she give charge me 2 iced coffee, I'm so mad right now cause the fact that she keeps asking when I told her like 3 times. And for saying that's the cheaper one, and for getting me coffee wrong. I can't believe they charge me 8 something after using my code and bought one cheaper breakfast sandwich I'm just so fed up becuase this is the closest mcdonald to my home and still get my simple order wrong. got my sandwich wrong and charge me 1 extra coffee the other lady didn't even check if my order is correct. read more

McDonald's - I didn't noticed the price until I was driving off heading back home. It's okay, I know I have a good heart 8 bucks ain't nothing!! - Burgers Near Me - Honolulu, Hawaii

Don't talk to me about raising minimum wage. Waited 30 mins after the drive through and they were missing half my order

Exactly rude employee. I waited a long time at the pick up counter but no one comes to me making me feel I am invisible. The employee who handed me the food yelled at me very loudly in front of other customers. The experience here wouldn't be worse. I will never come back. read more

Ordered a bacon quarter pounder with only ketchup, they forgot the bacon but didn't forget to remove the onions and pickles! Then there was a long piece of hair stuck in my sofa! So gross! Tried to call to make a complaint but no answer!!! read more

McDonald's - No bacon however they added the pickles and onions that I didn't want. - Burgers Near Me - Honolulu, Hawaii

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i've come to this mcdonalds a few times. Every single time that i've been here they have gotten my order wrong. Even when I order with the mobile app. They have extremely rude customer service, sometimes they would yell and berate me out of nowhere when i just.. simply.. place an order.. or pick up an order. I let it slide the first three times but now I feel like I have to leave a review. It's always the same two order takers who are completely rude day/night. They don't say "thank you" or "will that complete your order" or "your total is xxx". They'll typically comment on the food or say "PULL UP" or "GOT IT" in an angry tone. Surprised these workers were hired to work here. I couldn't imagine them landing a job anywhere else. read more