This place is not 24 hr. I don't know if it's the owners fault or the managers but orders after 12 pm get canceled all the time on delivery apps because they say the place is closed. It's simple, don't say you are 24 hour if you are not 24 hour. Pathetic and blatant lies. Franchisee should be ashamed of himself read more

Don't visit Mcdonalds often but wanted to try the special limited edition International sandwiches. Tried the Grand McExtreme Bacon Burger (from Spain) and the Tomato Mozzarella Chicken Sandwich (from Canada). The chicken sandwich was better than I thought. The chicken was thicc. There was gouda cheese in the bacon burger. Yummm... It was pretty good. Quick service and pretty clean. read more

McDonald's - The Grand McExtreme Bacon Burger (from Spain) and the Tomato Mozzarella Chicken Sandwich (from Canada) - Burgers Near Me - Honolulu, Hawaii

I remember when they first open way back when even worked there in the 80's. How it changed over the years wow. Still love the Portuguese sausage , spam and eggs breakfast with rice and Taro or Haupia Pies, they even off free wifi when dining inside. The drive thru is a quick turn kind of narrow and lines extend to the street some days. Every now and then when we visit Hawaii my kids always make sure that we stop there. read more

McDonald's - Burgers Near Me - Honolulu, Hawaii

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Not sure why I gave it another try here. This is the the worst Mac Donald's I've been to. I drove into the drive through and Waited and called out and waited. Finally someone said hold on they'd be right with me. I waited a couple more minutes. Now we're at 5 minutes. Couldn't reverse out of the drive through so I had no choice but to wait. I finally called out "are you serving breakfast"Someone responded "not till 4 am. So I said ok. I drove forward and there was one car in front of me waiting for their order. Not sure why they didn't instruct the car to go park so I could go through. I waited another 5 minutes only to leave with nothing and arrive at work just in time. Ugh so frustrating. read more

There service is so bad because when I went today it took 45 mins to get my small order. I also got a small amount of my smoothie. read more

McDonald's - This is why don't get it - Burgers Near Me - Honolulu, Hawaii

Picking up a mobile order here sucks, was told I have to wait in drive thru. Got in line at 1:20am and it's 2 am now and still haven't reached the pickup window yet. Really don't know what the hell the hold up is. I'm guessing they have to wash and peel the potatoes than chop them up and probably cut up the beef. Really can't cancel the order since there's no way out of the drive thru. To anyone reading this save yourself and don't use the drive thru here unless you have a movie you want to watch or read a good book read more

I just ordered uber and received none of the drinks I ordered . None of the 13 cookies I ordered and no sauce I ordered for the nuggets. This McDonald's is so dumb they forever forget something. Like they hired elementary school workers. So irritated read more

Worst McDonald's ever !! Bad service from your employees, giving attitude didn't even welcome us or ask us about our order. Didn't answer through the drive thru but seen people standing around doing nothing read more

Ordered a cheeseburger with no pickles, and they gave it to me with no beef patty in it read more

McDonald's - No meat in my cheeseburger - Burgers Near Me - Honolulu, Hawaii

The worst McDonald's I have ever been to. Walked in and ordered breakfast, and 20 minutes later, it was done.

Worst McDonalds drive thru in history. If you want to wait 30 minutes in a drive thru for cold food. This is the place for you. Couldn't be worse if they actually tried. Also, they did not have any soda, only juice. read more

Went to McDonald's on Waialae Avenue twice this week and included a Dr Pepper in my order. Both times it was weak and undrinkable. McDonald's sodas are usually the best sodas you can buy. read more

DO NOT DO MOBILE ORDER AT THIS LOCATION. By far the worst McDonald's I've ever been to. Was overcharged for an item via mobile order (had a deal for a free item, but item was charged on receipt.) Manager Suzanne told me that it was "not their responsibility" and that there was nothing they could do and that I would have to go through my bank to get a refund on the single item they overcharged me. From reading other reviews it seems that this location is notoriously bad about mobile orders. Do NOT mobile order from here, ESPECIALLY while Manager Suzanne is working. She was rude, condescending, and unhelpful. I don't expect much from McDonald's, but this experience was a new low. read more

What is up with the McDonalds?! We go through the drive thru and put in our order and everything is fine. We get to the pick up window and you tell us to pull on the side because the hash browns aren't ready. We're sitting at the parking reserved for drive thru and then a worker comes up and tells us that you folks ran out of Canadian bacon for the Egg McMuffin?! How do you run out of this when it's part of the all day breakfast?! That also tells me in addition to not having the hash browns ready our sandwiches weren't made or you gave it away to someone after us thinking you folks would have more because you folks definitely didn't say anything at the time at the pick up window or pay window. This definitely isn't fast food!! read more

While I don't have the highest expectations for fast food, I realize you get what you pay for, but I can't get over how consistently disappointing my experience is here. From 20 minute waits in the drive through line, to frequently wrong orders to staff barely acknowledging you at the pick up window or confirming your order, it's been hard to choose this location over other nearby locations. read more

Very disappointed with today's service from this location. They're always inconsistent and infamous for forgetting things, but today wasn't an exception! Son goes thru drive-thru. He orders 2x a blue raspberry slush with ice cream and confirms it with the lady whom had a very strong accent. Walks in the door with my order and I'm mad because it's totally missing: straws, ice cream and the Large fries weren't large more of a small portion and the chicken McNuggets were sitting out or overcooked. I called and spoke to the manager on duty and she apologized, but it's the principle of being consistent and on it! I want a refund seriously!!! I want to speak to a district manager please!!! read more

Drive thru sucks big time tonight! 20+ minute wait to get out of drive thru and I DIDN'T even order because no one asked for my order at the menu board! Not coming here for a long while! read more

A consistently disappointing experience. Most would not expect quality service but this location is horrendous. Waited 30 minutes in line to get my usual 4B Meal only to be told they don't serve it after 12 am (it was 12:01 am), i understand there's a policy to uphold but i'd make the argument that had the operations been more efficient i would have been able to obtain what i had came for. I live in in the area and this is the most convenient location for me. I usually come at night and these situations are not uncommon. It tends to be the same workers but my biggest problem is with Raynette, she has swore multiple times in front of me and my partner, always very rude and forgot multiple items on multiple orders on multiple occasions. The inconsistency of the product as well as the service is hysterical and i recommend going another few miles to a different location to avoid this major inconvenience. I also ordered a shamrock shake which was not mixed properly. read more

McDonald's - Shamrock Shake - Burgers Near Me - Honolulu, Hawaii

I wish I could give NO stars after our experience today. My mom & her husband drove thru here to pick up lunch before coming to my house for a visit. They ordered 5 McChicken burgers, 5 cheeseburgers, a 20pc McNugget & 3 large fries. Sadly they didn't check the bags before leaving & when they got to my house, we were missing the 5 McChicken burgers. My mom called right away to make a complaint & was asked what was missing from her order. When she told the female worker on the phone (I think she said her name was Lorna), she was informed "THATS TOO MUCH STUFF TO BE MISSING". EXCUSE ME???? Are you f***ing kidding me?!?! Are you guys implying we were LYING??? She then proceeded to ask my mom, several times, if she had received THREE bags (my mom had only received two), put us on "hold" twice & then finally asked if we were still in the area. This is the way they run their business yet they think they are entitled to $15+/hr?? We never even received a single apology or admittance that they messed up. I consider myself a regular at this McDonalds & I will NEVER return here & am not ashamed to say I will bad-mouth them to everyone I know. read more

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I often use the McDonald to grab a cup of morning coffee or some fast simple foods, but this Waialae McDonald seems to be located very inconvenient and busy area. If you drive from West to East bound on Waialae Avenue, No left turn is allowed, and you end up with turning around several blocks down to finally reach to the McDonald. More worse now with the road construction on Waialae ave. I ended up with traffic and wasted more than half hour just for a cup of coffee in rushing morning. Next time, I'll just stop by 7 Eleven which is much closer and convenient to in & out. read more

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Oh how things have changed! I have been going to this McDonald's since I was young. A visit to McDonald's was always a joyous visit as I looked forward to the Happy Meal and the toy that came with it. As I grew older and out of the Happy Meal phase, McD's still became the go to fast food joint of choice when I was looking for something cheap and filling to eat. McDonald's in Hawaii are a different breed to the ones on the Mainland, just like the international stores are different from the American ones. The usual McDonald's items are found here, but there are several items on the menu reflecting the tastes of Hawaii consumers including saimin, taro pie and the Portuguese sausage, eggs and rice breakfast platters. I liked the old store fine. Even kind of cool since they had this transport system that you could see in the dining room, where drive thru meals made in front got transported to the takeout area for distribution. Cut to several years, they tore down the store and rebuilt a new and shiny modernized store that looks like just the one down the street from me. The dining room area of the old store was a bit drab, but the new store is spruced up and more inviting. They even have free wi-fi! This came in really handy on my first day telecommuting from Honolulu. There was something wrong with the connection at home, so I headed here for a couple hours until the issue was resolved. There are a lot of senior citizen regulars here in the morning getting their coffee or tea while conversing with friends. Though it was packed, I was still able to find a space to work from. The only issue that I had with working from here was that I could only find one power plug and it was not working! My battery was drained, so I could not stay long. A visit to a McDonald's in Hawaii is worth visiting just to see the difference between a store there and one on the Mainland U.S. This store now has a coffee shop feel to it that makes it worth visiting to get a drink here while using the free wi-fi. read more

Wtf is this I just got home and took my 2 large fries out of the bag and this. Plus I waited for fresh fries.. If it wasnt for my kid wanting this I would not eat here. read more

McDonald's - Should be small fries not large. Half full... - Burgers Near Me - Honolulu, Hawaii

Always sppreciate a quick bite from McDonald's but the parking is horrible...workers are not friendly...the atmosphere is yuk! read more

McDonald's - Late lunch! - Burgers Near Me - Honolulu, Hawaii

Probably the worst McDonalds in town. Always something wrong with my order and extremely POOR customer service. Staff members are so rude!! read more

This place has the best ambiance. On our first date my now-husband said "I'm gonna take you on the best date of your life" and I got in the car with high expectations. He drove us to the airport and we hopped on a flight from big island. We took an uber to this restaurant and when we walked in I saw what he meant... it really was the best date of my life. I had the filet-o-fish, which was ironic because we ended up making it o-fish-al that night too if you know what I mean. This McDonald's is utter magic. I fell in love that night like I never had before. read more

Closest Mcdonalds to the Hilton Hawaiin Village (where I usually stay) All I can say is Portuguese Sausage, Egg, and Cheese sandwich for breakfast, and Haupia Pies. Why doesn't the mainland do like a, "around the world" special, where they features items from other McDonalds they don't offer normally? I'd be in everyday. read more

McDonald's in Kaimuki has got to have the slowest drive-through, I'm usually here between five and 5:30 AM and it takes a minimum of 15 to 25 minutes total time in the drive-through. read more

Been waiting for 15 min in drivethru. Cant back out. I dont see alot of customer inside. Why is ot taking so long???

Ordered my food, they had nothing in stock and they gave my food to another car while I was waiting, then they all gave me looks when I asked them where my food was. Horrible experience read more

Been here twice. First time the bun was stale, second time, the average wait was 5-10 minutes per vehicle at midnight which obviously isn't a dinner rush read more

Worst customer service ever! First of all I called like 2 times and the person on the end was super rude! She had an attitude and wouldn't answer my question! This is not the McDonald's experience that I have had In the past! read more

I'd give 0 stars if I could. Stuck over 10 minutes in the drive thru and no food to take away. There was one car in front of me, and I was sitting at the second (further away from cashier) speaker waiting to either get my order taken or told to drive forward by the automated voice. Never happened, so after the guy in front of me drove forward (never heard him speaking), I went to the first speaker. Also nothing. The guy in front of me was talking a long time to the cashier, and in that time the person behind me was talking to someone over the speaker. wtf. Waited a bit after the guy in front me drove to the pickup window and no voice so drove forward to talk to the cashier. She did not even look my way, as she slowly looked through some receipts. Then as the guy in front started getting his food, she turned away to talk to someone (no urgency evident). At that point, I said screw this and drove on through with no food. Terrible way to treat a customer (been there before). read more

It's cool that they give you a free sandwich when ordering an extra value meal when mentioning the malamacard.com -1 star for not offering .89 or .99 soda every day (they only offer on fri/sat) read more

Came here to use the BankOH atm since the one farther up waialae at the 7-11 was out of order. Surprise surprise, the atm at this McDonalds was out of order too. The pineapple mango smoothie definitely helped ease the situation. I think it might be better than Jamba even.... read more

McDonald's - The line at 7:15....-___- - Burgers Near Me - Honolulu, Hawaii

It's McDonald's in the heart of Kaimuki town. Its one of the two McDonald's closest to me, the other being next to Kahala Mall. At the juncture of Waialae Ave and Palolo Ave, you can see it driving up and down on your commute towards town - unless you get stuck on the H-1 Westbound. Bus route #1 will take you here, so its all good. Breakfast items are always king with me, since breakfast burritos are #1 in my book and just $1. It's always nice to see the McDonald's staff running around nuts trying to give the morning commuters what they want. While its not the ideal place to eat healthy, the portion control idea helps with the $$. At least with breakfast. I don't come to McDonald's normally for lunch, which is a great thing. Breakfast, however, is a sometimes good when you're on the go and need something to quiet the stomach rumbling and you're half asleep on the way to work. read more

Take forever this is after 12am after waiting so long to get to the intercom they tell me they only taking cash..... put a damn sign up YOU GUYS SUCK!!!! Use your brains....waiting in the drive threw line forever just to get out you guys need faster workers read more

The absolute slowest McDonald's on island!! They don't prioritize smaller orders, nor let customers know the wait. Before you come for me, I worked at McDonald's for 4 years and have never experienced such a slow McDonald's experience... I mean 4 fountain drinks... waiting over 15 mins on a mobile order when there was only 2 others before me and a few cars in the drive thru. read more

The workers here are grouchy!! I went to the drive thru today around 5:15 pm and the girl at the cashier window was very unfriendly and you could tell by the look on her face that she hates her job. I asked her a simple question and she responded with daggers in her eyes. The girl at the next window who passed us our order was another grouch with a frown on her face. Both of these girls, who are young, should NOT be working in a job which deals with the public and neither one of them had the courtesy to say thank you. That's probably NOT in their vocabulary. read more

This place fucks. Always a good Big Mac coming out of this joint. If you don't like this McDonald's you have problems. Please bring back the 2 for 5$ Big Mac. That shit is gas. Thank you. read more

Monday 04/04/2022 at 5:00pm the drive thru had some cars in front of me in front of the order screen they drove forward I figured they ordered. I gave a courtesy wait for the cashier to say hello so I waited for a good minute then I was saying hello for about 2 mins the cars behind me were getting impatient so I figured the speaker or communication was broken, so I decided to pull forward to the cashier window no one was at the window, and then I seen two young women Micronesian they were laughing and horse playing so I sat at the window for another good 2 mins and then another cashier came out of somewhere and she apologized and said these two are managers and they're playing around not taking the drive thru orders and she stepped in and apologized and I guess she was on her break and she must have heard all the customers on the speaker not getting there orders taken and heard these two young women playing around. But she just immediately took over the cashier and started taking the orders. But the young women who are both managers on this shift playing around they're loosing the owner money, they're loosing money for there team who depends on their paychecks and the customers might not go back to this location. Also this means that all the cars in front of me were just driving off and not getting there orders taken and this McDonalds is always busy. Hopefully the owners deal with it accordingly. And I've been through this drive thru many of times and I've waited hours in the drive thru. But the point of this review is not for me but for this cashier who every time I have her for a cashier she's wonderful pleasant she has class and does a great job but I feel bad for her that she has to work with other people who don't take there job seriously and do there responsibilities at work it must not be very pleasant to work with these kinds of co-workers. And she's doing and giving her best but the other workers are giving this place a bad rap. read more