Honestly, I didn't expect much from McDonald's, but this location went above and beyond in terms of service. From the time I ordered online until I picked it up, the employees--especially Emelita, thank you so much--were both courteous and flexible. Overall, great experience at my local McD's! read more

It's good food came hot but the fries was a large but wasn't full kinda disappointing read more

McDonald's - Burgers Near Me - Honolulu, Hawaii

Don't order from this McDonald's they didn't know about the free skin care with order today!

I managed to take a nap while in the drive through line and still have not moved an inch.

I'm not sure why McDonald's has online ordering when their employees have no idea how to deal with online payment. I went into McDonald's to resolve the problem, the cashier tells me to talk to her manager and then he sends me back to the cashier to place my order again, at this time the cashier informs me that they no longer are serving biscuits sandwiches, at this point I said fuck it and left. read more

While I was waiting for my car to serviced I went to McDonald since I have 2HOURS to kill‍ I haven't dined in at McDonald for sooooooo long!! As everyone knows McD is pretty a gathering place for the elderly early in the morning meet up with their friends talk stories read paper etc... At this particular franchise well it's ok! But what I'm really disappointed about it my EggMcmuffin, when I pick up breakfast food at McD my go to is the sandwich, well this morning I started eating the sandwich, lol I couldn't bite into the ham in the EggMcmuffin!!!! OMG! I had to actually take the rinds off the ham to be able to bite into it! (I de-rind the ham) is that even a word?‍ did corporate change what kind of ham they use now? I don't really but I know it's hard to bite into it‍ read more

McDonald's - EggMcmuffin - Burgers Near Me - Honolulu, Hawaii

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This McDonald's way better than manoa for food quality etc but Jesus Christ I've been waiting for my drive thru food for 1/2 hour in the reserved spot for drive thru so I figured I may as well write a review seeing as I aged 10 years sitting here in my car! I know they busy and maybe I'm just too patient,but what if die here in this spot waiting for my food! Help! If you see a slumped over skeleton in a car it's me! read more

Placed a mobile order and choose the drive-thru option. There was a problem with my order. The supervisor who rang me up was not very pleasant. She told me to drive to the last window and check to see if it was there, if not to go inside to check. Got to the last window and was then told to park and wait. Then same employee came out to rudely tell me to go inside to pick up my order. Ummm no I chose the drive-thru option. This has not been the only time I've experienced her lack of customer service. Funny because most of the other employees there are nice and helpful. read more

I frequent this location because it's the closest to St. Louis school and it remains consistent with the rest of the franchises as far as food quality goes. There's almost always a really long drive-thru line around lunch hour that snakes right up Waialae Ave. but it's pretty quick compared to some other locations i've been to AND they've never screwed up my order at this one! Yay! I've never been inside so I can't attest to the look or how it's run in there, but have no complaints with the drive thru. I've only ever encountered pleasant, friendly people and fast service. Kudos for being one of my favorite locations! read more

McDonald's - New crafted signature sandwich: Sweet BBQ Bacon Crispy Chicken burger on an Artisan roll. Meal is only $6.99. This was really good! - Burgers Near Me - Honolulu, Hawaii

I like McDonald's usually for lunch or a quick breakfast. I feel for this location. They work hard for the money but the random homeless folks sometimes take advantage by getting free drinks since the beverage machines are in the eating area. The managers generally try to maintain order but it can be a challenge since they are busy. read more

McDonald's - Burgers Near Me - Honolulu, Hawaii

Serving you is not priority here. This was the worst. We ordered the Mcpick 2: medium fries and 6 piece chicken nuggets. See my photo. They gave us burger pattys in the box. Needless to say we don't have mcnuggets. They getting worse and prices are getting worse too. No dollar menu, they have a "value" menu with higher prices. read more

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My cinnamon roll. With no icing at all. WtF?! Stale and hard like it was sitting there for days! I paid almost 4 bucks for crap!

They forget something from my order almost every single time! Triple check your order!!!

Rude service and refusing hard working ppl to use bathroom during covid-19. Funny thing is my male coworkers that was in this duty prior to me had no problems but soon as I take on the rest of this 10 hour shift I get out of luck. read more

Palolo Valley is my roots. My family has been there since the roaring 20's. Eh, thats almost a hundred years. Just drove by and the Palolo MickyD's is like gone. I think it was built in the sixties. Someone told me they gonna build one new one. Always changes. read more

McDonald's - The Old Micky D's of Palolo - Burgers Near Me - Honolulu, Hawaii

Tonight went to the drive thru. The workers care about getting wet instead of their customers. Asking for more napkins because my car was getting wet all in the inside. read more

The slowest service ever,both drive thru & inside .These workers need more training in this fast pace workplace.Or better yet transfer them to a slower McDonald's. Wouldn't have put this out but this didn't happen in just one visit ,beside the service being too slow ,the staff lacks good customer service ethics . read more

I often wonder what I'll be like when I'm a Senior. Will I be jet setting around the world with my man servant Alejandro? Will I be exiled in a home care facility cursing my ungrateful children? Or will I be at the Kahala McDonald's kickin' it with the 65 and older crew? This place is Seniors central in the mornings and it's often so full that my kiddies and I can't find seats for the three of us. We'll run into McDonald's when Mommy dearest hits the snooze button one too many times and I run out of time to cook breakfast. So we'll run to this McDonald's to have hotcakes and sausage. I know it's not the healthiest of meals but it's better than nothing at all! But considering the nutritional value of fast food, nothing at all could possibly be a healthier alternative. One time I listened to a group of Seniors discuss Amsterdam and its infamous red light district. It's like listening to your grandparents talk about sex. You just don't need to hear this and you'd almost rather go deaf or suffer from instant amnesia. Thank the Lord my kiddies were busy talking to their hotcakes or else I would have had to scold the seniors for being X-rated before noon in a place built to make small children turn into obese adults. Is nothing sacred anymore? Service is typical McDonald's but definitely not the best I've had. McDonald's sure has everything down to a science and I am always fascinated by their ability to make almost everything idiot proof. They may be making us obese but boy they sure are efficient at doing it. I'm waiting for the day they renovate this McDonald's because its due for an overhaul and wish they would turn the old Kahala bowl into a Lucky Strike bowling alley. Nothing I enjoy more than bowling, McDonald's cones and dropping in on Seniors talking about prostitution. read more

Drive through was very short and rude at 5-16 in the morning. We are all human; but you are in customer service! She came across as wanting to fight when I asked for the chicken breakfast bundle. I've bought it before. This drive through is the luck of the draw. Sometimes I get great service! Wasn't the case this morning. You see I am writing this in the drivE through line. Been here for 10 min! I am forced to rate at least 1 star read more

I'm hooked on dip cones right now...Aina Haina has them for $1.29, but this one is for $1.69....it was fine. I could go through the drive through and they make it good so it doesn't melt immediately....Kalihi had the biggest one for the same price and so does the McCully McD's...can you tell I'm hooked...until the next obsession hits! read more

Terrible. Didn't take my order. Disrespected me while ordering as well. Wouldn't recommend this place. Awful. Hurt my feelings.

McDonald's really is a normal McDonald's - except for the location. You know something is wrong when the front door is located on the front of the building when it is on a McDonald's - Notice almost always on purpose the doors on a McDonald's are always on the sides and never facing the front counter like normal restaurants. Why? so that you don't get discouraged by seeing a line. So when the door is on the front then you do know that there is something so wrong with the location that the land itself that it is placed on has some flaw. That is what is up with this location. This McDonald's has a hard time with people trying to get in and park or get in and go through the drive through. The space is on a busy street. Be ready at rush hours for a hard time parking or drive through. It is located near both Catholic and normal public schools - so there can be a rush when students get out of school for their meal before tutoring/ sports/ or other normal activities. So be warned. There is normal self serve drinking soda machine like in typical McDonald's. Service is typical McDonald's. Food is typical McDonald's. Bathroom is typical McDonald's. Seating is typical McDonald's- and things can happen that you want to take take out. Menu is typical McDonald's. Other than the location and streetwise issues its typical McDonald's. read more

Holy crap this McDonalds has the worst service ever. Drive through is always slow and they always happen to mess up my order. This time, the worker could barely understand english and didn't add the cheeseburger I ordered to my ticket. They also forgot to add the fries to my Travis Scott burger... Overall terrible management at this location. Better to drive to any other Mcdonald's, even if it is further because the service is so shitty read more

Man oh man. I don't know what happened to this place. This McDonald's used to be my favorite on the island. Service was pretty good and I hardly got any errors. Well, recently things have really gone down hill. Last week, I had an event at school so the family and I had to grab a quick dinner to go from McDonald's. Decided to order inside. We ordered a large fries, Filet O Fish meal, and 2 Chicken McNugget Happy Meals. Waited for a while and the cashier ushered me over to hand me my order. I was running a little late so I didn't do a quick check. Sheesh, the one time I don't check, was the worst screw up of my order ever! The workers failed to put in the Chicken McNuggets into the 2 Happy Meals and they did not put in my large fries! My poor children were still hungry after. What a rip off! There have been other times where they have messed up an order like a milkshake that took 20 minutes to make from the drive through. The early morning crew is better and more organized. But, the mid day to evening shift workers are pretty disorganized and slow. They really gotta get it together. read more

Im here all the time. Dont judge me. Its 2 minutes away from my house and... my daughter loves happy meals. Sadly, this is the worst McDonalds location on the island in my opinion. My order is incorrect nearly 80% of the time. I wish I could say I was exaggerating, but unfortunately Im not. Take last night for example. I ordered a large coke, large iced tea and a small fries. Seems easy enough right? Nope! There was a total of maybe 3 cars in the drive through and only 2-3 people actually in the restaurant... yet, I was given a large DIET coke and the girl forgot my fries. She hands me the drink and says, "Thank you, come again!". Um, fries?? There were clearly more employees working than there were customers ordering yet somehow my order was too difficult. What gets me heated the most is the attitude you get when you complain. Excuse me? Dont take that accusatory tone with me like it was MY fault you cant do the simple task of putting french fries in a bag. I hate this McDonalds, but I hate myself more for continuing to go here because its convenient. Bottom line... check your bags before you drive/walk away and if youre planning on complaining... be prepared to be told that its YOUR fault they forgot the ketchup. When is Yelp going to make negative stars an option? read more

There was no ketchup in the dispenser, no ice in one of the soda dispensers and there was no hand sanitizer in that dispenser. And when I asked for ketchup packets I was only given three. I actually had to beg for more ketchup. That was so shameful. Like I need to get up and go and ask for another packet should I run out. I guess it was strike three for this McDonald's. The only plus which is why I added a star was the fast service. Otherwise this place needs some work. I hate to give negative reviews but this McDonald's needs some work. It wasn't as if this location was particularly busy. Come on, guys, let's get this right. It's not like my expectations are high. I eat here don't I? read more

McDonald's - Burgers Near Me - Honolulu, Hawaii

This place is very terrible compared to other McDonalds. I bought a cheesy bacon fries, the box not filled up, little amount of cheese and very small amount of bacon. Other Mcdonalds, the amount they add is much more than this McDonalds. Terrible environment, too many kids making a ruckus and very rude children. I work at a different McDonald location and we actually fill the box with fries, and pump 2-3 cheese and 2-3 scoops of bacon. read more

McDonald's - Burgers Near Me - Honolulu, Hawaii

wow this sub par McDonalds is cash only.... sooo suprised these Mcfools should close the mc doors already. This would free up waialae traffic tons. read more

Don't get me wrong. This is a McDonald's. I wasn't expecting fine dining, and the kids working the counter even got the order right - but the parking here is terrible. Just getting into the parking lot is a nightmare if you're not turning right into it, and even that won't save you from cross-traffic from the drive-through. read more

By far, the best McDonald's in town. They are super busy especially during lunch and after school. However the staff is always friendly, fast and I especially like how the restaurant is always clean with no funky smells like some other locations. The only concern I have is their drive through. It is right off of Waialae and like some others can cause major traffic. Other than that, it's a great, clean location read more

I just had my yogurt parfait today and I was excited to eat it when I got home. When I got home, there was more fruits on the bottom than yogurts and the fruit has a little frost on it. Took a bite out of it, all I can say is it tastes like you are eating ice than tasting fruits. Wish you guys would do fresh fruits instead of putting frozen fruits. Taste better! read more

I cannot stand this McDonald's! It is bad enough that you are extremely busy and therefore cause traffic because your drive way is overflowing on the road, but the service sucks too! I cannot tell you how many times I order "...and a hashbrown" and they NEVER seem to understand me!? I am like am I saying it wrong or what? I even went there, sat in the ridiculous drive through line (before school) and ordered my hashbrown, and never got it! McDonalds I am very dissapointed in you. read more

In a heavy Filipino accent: "good morning, welcome to McDonalds, may I take your order?" me: "Good morning! Can I get an iced coffee with a little white mocha syrup in there please?" Girl at the counter: "Oh, you want the frappe?" Me: "oh, no, I'd like an iced coffee with a little white mocha." Girl: "Okay, so you want the frappe?" Me: "No. Iced coffee please." Girl: "Okay, so you want the frappe?" Me: "Yeah...sure, whatever you're willing to make at this point..." "Okay, thank you." The customer service was spot on. They were delightful, helpful and very responsive... Actually giving me what I wanted, well, that didn't happen. I'm a coffee freak... I begin my day with a nice cup of iced coffee...starting the morning with ice-creamy goodness isn't a great way for me to begin my morning. Especially because I'm slightly lactose-intolerant... Nice people, just don't have high expectations when it comes down to service... :) read more

First off, the drive-thru is inconvenient because the line is always extended to the road. When we ordered, they didn't say anything and we ended up having to say "HELLO HELLO" over and over, AND the lady couldn't even hear us so we had to literally yell our order. Lastly, the parking lot is small, cramped, sloped, and has very limited stalls. There's always traffic jams. read more

I called about an app charge showing on my bank. I haven't use app in two days. I asked about an app purchase today on my bank account; all i got was claimed ignorance. I gave the dollar amount and could they check their app purchases; again i got ignorance and we can't do that.. I saw a purchase pop up on my phone last night while watching tv and wth; hit cxl and waited today; it wasn't cxl'd and my account charged. Elderly pinay claimed they were the manager when asked and refused to give name then put phone down and later it was hung up; called back three times at 20 rings per call no answer. Contacted corporate office about this and claims they'll look into it read more

It's a McDonald's. They are all almost exactly the same. They have "upgraded" the inside of this one a few years ago. But, the drive through line is still insanely long many times of the day. I usually stop in the drive through early in the morning for breakfast. At that hour , the drive through is pretty quick. But, a couple of words of advice. - If you want ketchup or salsa or whatever, don't assume. Ask for it. - Check your items BEFORE you drive away. About 25% of the time, mine is wrong. read more

Is it a good day or is it a bad day? This McDonald's is a hit or miss. Sometimes its good and sometimes it's bad. Much like it's drive through line. Sometimes it's 5 minutes sometimes it's 35 minutes. This is supposed to be fast food. There are times where I have upgraded a evm and still end up with a medium fries. They've forgotten certain items. I only go here because it's convenient. Tip: This McDonalds is 24 hours but I heard they don't serve filet or fish after midnight. read more

It would be nice if the evening workers could be more attentive and not just look at the people in the restaurant waiting to have their order taken and just not pay attention. And then repeat and order back and be more attentive when taking an order because they never got my order or my dads girlfriends order right cus they didn't punch it in right. They never got my cookies and they never got her burger. Thank you~ P.s we didn't ask for the rest of the order because we had to go because our taxi had arrived read more

This mcdonalds is shit. My bf and I started playing a game when we go here. It's called "keep a tally of how many consecutive times they mess something up in the order" our record is a perfect 7/7. Needless to say, I drive the extra miles and go out of my way to the kahala mcd's... Not that it's much better... read more

Palolo...that word alone conjures many different images, one of which is probably NOT McDonald's. However, right up the street on Waialae and Palolo avenue there stands the Golden Arches. They've been there FORever. I am always impressed by the good nature of their employees that work there. The cleanliness leaves a little to be desired, but then again, it's McDonald's. I'm sure everyone is familiar with Mickey D's. Same ol' menu for a majority of the time, with some exceptions, "Taro Pie" anyone? Gross. Anywho, their service and consistency is absolutely spot on. I've never had a Big Mac without two burger patties nor a quarter pounder with cheese without its cheese. Palolo McDonald's, they're bringing se...nah, they're bringing consistency back. Well...no, they've always been consistent so they can't be bringing back something they already are...ah, nevermind, just go there, you don't have to worry about it, it's always the same! read more