Pleasant experience for us. Has drive-thru. Spacious area and between tables. Clean restroom. Child and pwd friendly. See images for reference. read more

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Waited 30 minutes for fries and a cup! No the first time either! This place needs better management and faster workers. I don't know how they are still in business. read more

Terrible experience almost every time, wait times are absolutely ridiculous and completely unacceptable. Food is usually terrible, burnt fries and nuggets, not enjoyable. read more

Ok service. The staff were a bit slow and even tho the order were simple, they still messed up and we had to park and wait for order to be redone. read more

McDonald's - Fast Food Near Me - Highland Falls, New York

Just drove up to the drive up . Hours said open until 12:00. No response disappointed.

Train your employees how to cook the food please so you don't feel like you have food poisoning.

The worst McDonald's ever literally they park you for a soda. Can someone please come to the restaurant and train these people?

Great service and very clean. The person taking my order stopped my transaction because she realized that I was military and wanted to make sure I got the discount! She also thanked me for my service. I thanked her for her support in return. read more

This is honestly the worst McDonald I have ever been to they messed up every way possible and I have not even here for a month cold food,long waiting time,forget items,false promises item on the app,I have to bad McDonald but I know what that normal but this is all around garbage even the managers read more

Can't ever get food in a timely manner, ordering food is a nightmare, good luck getting any part of your order. Would give 0 stars if possible. read more

I arrived at 5:50am on 6/27/23 at the drive-thru; the posted opening of the drive-thru is 5:30am. No response whatsoever at the order kiosk. I drive up to the window - no one seen anywhere; no activity in the restaurant. I drive around and park. I walk up to the restaurant at 6am - it's scheduled opening time to go in. No one in the restaurant, no activity, no one cooking anything. Then I see one person load a bucket of ice in the drink dispenser - he gives me a blank, dull look and walks back to the rear of the restaurant. Where is the manager? Where are the employees? This McDonalds restaurant has some very serious issues. read more

Horrible it's called fast food but I'm waiting in a parking spot like I order filet steak and a side of garlic mash potatoes

Hash browns always cold and undercooked. Sandwiches falling apart. Coffee doesn't taste fresh. Not the best McDonald's I've been too. Needs some regional manager TLC. read more

I thought service was good and friendly Stores clean and handicapped accessible. Camethe next day almost all the tables were dirty. Staff talked on cellphones kind of dissappointing read more

McDonald's - Lrg dining area - Fast Food Near Me - Highland Falls, New York

What's to love?! They have a monopoly over the area within a 30 min radius. It's hit or miss on whether it's good and it shouldn't be. The meals aren't even cheap! The food should be good, hot, and fresh every time!!! I shouldn't have to throw away sad soggy fries or cardboard tasting burgers. You've been warned. Eat at your own risk. read more

This McDonald's used to be great. Now whenever I order, whatever I order, I have to wait in the drive through waiting area. Even when there's no car behind me. ¯\_(ツ)_/¯ read more

McDonald's - Outdoor dining. The app says there is none. - Fast Food Near Me - Highland Falls, New York

I originally planned on giving this particular McDonald's one star, but the food was decent, and my cashier was friendly. The location of the McDonald's proves to be convenient for much of the West Point cadets and staff. However, for someone just passing by like me, this is pretty irrelevant. I ordered 20 McNuggets, a large coke, a caramel frappé and a Filet-o-fish to share. I waited fifteen minutes for my order as I watched the staff joke around in the kitchen, throwing around derogatory remarks to each other and working at a slothlike pace. I watched a worker make my caramel frappé, coffee dripped onto his fingers and he proceeded to wipe his hand on the machine. A French fry basket full of fries was lifted from the floor before being put into the oil. After seeing what went on in the kitchen, I had lost my appetite. I tried looking for more pros for this place, but unfortunately, none struck me. read more

Cleanest McDonald's I have ever been too. Even there bathroom was nice with beautiful tiles. The food was nice and warm and the people are nice. It was really close to the visitor center and where we were going to. read more

Dear McDonald's, Thanks for always being there ever since I was a little baby boy. My father was going to buy a franchise with his partner Uncle Dave but when it came time to finish up the last course at hamburger you and dig through the trash they both bailed out. There's an episode of It's Always Sunny in Philadelphia about wrestling for the troops and Danny DeVito takes the role of the garbage man. My favorite episode by far my favorite episode by far so it inspired me to become a kid again and pick up trash wherever I see it. So if you see someone in your parking lot taking up trash please don't get nervous and call the police it's not suspicious activity it's actually the thing that the Indian with the lonely tear was crying for. Mike Ali was given to me by Peter Seeger so I was a lucky lucky little boy thank you for your cooperation your professionalism and your dedication to two all-beef patties Special Sauce lettuce pickles tomatoes onions on a sesame seed bun AKA The Big Mac I'm the Hamburglar. read more

The nicest kids work at this McDonald's. Always friendly and the food is better than most McDonald's food.

This is probably the cleanest McDonald's I've ever been in. The floors and all the tables. Even looking where they prepare the food is organized and clean. The young staff actually seem like they respect their place of employment. The talk politely to one another and seem to work as a team. What a delightful visit to a McDonald's. I stopped doing fast foods. And meeting some one here actually made me want a fish sandwich. To my delight it was not tartar sandwich. Light tartar as I wish other McDonald's could learn. Too much tartar was why I stopped going to McDonald's. So this was a delightful experience all the way around. read more

I have mixed feelings about this McDonalds. The Good: 1.) This Mickey Dees is close and convenient for those of us, including myself, who work at West Point. 2.) Standard McDonalds fare 3.) Very nice, spacious and clean The Bad: 1.) They've recently implemented policies that are incredibly stingy including charging extra money for customizing iced coffees and getting more condiments 2.) They REALLY REALLY suck at making iced coffees. read more

Honestly you come to one McDonald's you've gone to them all. This one isn't anything special but it's also not a bad one. It does have the McDonald monopoly in this college town if you're ever in the mood for some ice cream. But if you want some drunk food, then this fast food joint is the place for you. read more

This had to be some magical kind of place, extra special for the extra Special Families who visit Here. Awesome. Thanks for Your Service.

Very kind and fast service. It's a McDonald I mean are you expecting a NY steak or something? Lol, but everyone there is very friendly

The new quarter pounder is amazing! Freshly cooked and comparable to a burger purchased at a fancier restaurant in terms of juiciness and flavor. The service here is fast and they have plenty of employees available to assist. Clean restrooms and dining area. read more

Horrible drive thru service. Only place were you can be the only car in the drive thru and still wait 30 minutes

I really hope that the owners of the McDonalds in Highland, NY read this because they need to overhaul their whole managment team. New York state requires that workers receive at the minimum 15 minutes break for every four hours of work time. At this McDonalds, my understanding is that there are no breaks given. I know this personally, won't express who told me. The Managers are rude to their workers and even make fun of them. This I saw for myself ! I am outraged that a company that is supposed to offer young people their first break at a job and promote support in their commercials demonstrates the total opposite of what is portrayed. I think if you overhaul your management staff and or provide them with better training, this would not be happening. It's no wonder you are understaffed, who wants to work in an enviornment that is toxic! Clean it up! read more

I work at the USMA at West Point so I have been stopping frequently for breakfast in the morning for the last few years. The employees are always very friendly. But someone needs to PLEASE show them how to cook hash-browns. Compared to other McDonald's, they are always WAY under cooked and greasy. It's like getting super oily lumps of barely cooked potato. Sometimes I try ordering them well done, just to get them cooked close to how other McDonald's do, but then this almost always will guarantee that I'll be told to pull up to wait for my order to be brought out for me, even if there were 4 cars ahead of me at the time I placed my order and then that takes too long. If they got this fixed they'd be close to perfect read more

The absolute rudest fast food counter workers I have ever encountered.. I was glad to know it just wasn't me that thought the same thing in there. read more

Poor service, female working the drive thru window tonight was not getting the order correct when placed, was not speaking up even at the window itself, very difficult to understand what she was attempting to say; not sure if it was a problem with English or very shy. Order was not complete, missing items......poor experience yet again. read more

Worst McDonalds (or any restaurant) EVER. I wish I could give them negative stars. For being the only fast food in the town, it is neither fast or food. The staff is always unpleasant and you have a 3% chance of getting anything you ask for correct. This place is so far from good it's ridiculous. read more

Worst mcdonalds I have ever seen wish I could give it 0 stars. Idk if its because we beat yalls team or what. But how can you turn down an entire football team with money and the will to purchase your food. At 10:30 when y'all close at 12:00. IT IS YOUR JOB TO SERVE PEOPLE YOU GET PAID TO DO IT. if a random group of 40 people stopped by would u turn them down too. Its childish to lock the lobby say its closed with people in there ordering. I work at a restaurant if we don't like you we still serve you because its our job. Mcdonalds is a FAST FOOD restaurant meaning the food will come up FAST compared to a real restaurant.I'm pretty sure the owner would not want to hear what happened with his pathetic group of people he calls staff. We don't want ur service anymore atleast pizza hut and subway had the decency to serve us. read more

This location is terrible. Rude staff that doesn't even acknowledge people in line. They are too busy getting their till out of the drawer so they can go home. Can't even say "someone will be right with you"???? How hard is decent customer service. I waited 5 minutes just got a smoothie and I had ordered a medium and it wasn't even filled to the top! At least I'll never have to come here again since I'm a visitor, but I caution everyone to not come here! read more

Not all McDonalds are created equal! It's the only one where you can get a cold burger for lunch at lunch time!! The staff is flat out rude!! NO ONE that works there will ever utter a thanks you! Check your bag if you have take out!!!! I guarrentee you that you will not get a complete order! Napkins, utincils and the like are rarely put in the bag!! Getting a receipt never happens! Again its your typical local buiness that doesn't give a crap about quality and service!!! Your here and I'm the only burger joint in town aditude!!! Take it the way I give it to you! read more