While the food here was acceptable, the customer service environment was severely compromised by the manager on duty (6/13/2026 @ 7:50 pm). I witnessed her shouting at and threatening staff members who were merely asking a question. This lack of professionalism creates a toxic atmosphere for both employees and patrons. Management desperately needs comprehensive leadership and conflict-resolution training. read more

Every time I've been here they always get my order wrong, and the food always sucks, looks wise its the average McDonald's and inside it is pretty gross. read more

If you want to get mcdonalds, drive the extra distance to a different one because this one is awful. We waited upwards of 20 minutes for a single happy meal only for them to get the order wrong anyways. If you go for the drive thru do yourself a favor and stay in the lane when they ask you to pull forward to a "reserved spot". You will be forgotten up there. read more

I've have been going to this McDonald's for years and only had a few minor order mistakes. Nothing like this incident that happened today. The people working the drive through were extremely off towards me. I am a 16 year old white kid. I pulled up to the 2nd window and there was a black woman in her early 20's. She opened the window and leaned over to stare at me. It was very awkward so I asked how her day was going, and I got no reply. She just kept staring while her co worker was laughing. I didn't perceive this as playful or fun. She was slowly handing me my food for my family one after another. Not a word. I don't know if I would call this racist but she was definitely not being mutually respectful. I will never buy anything from that McDonald's ever again. Oh and they messed up my order and put ketchup all over the top of the fries, and burger. This is not what I expected from these people. But I guess when you work at a McDonald's the standards are set to shit. That's what this lady is. I want her fired. Thanks! read more

McDonald's - My burgah - Coffee & Tea Near Me - Gulf Breeze, Florida

Usually the universe kicks me while down. if something is 50/50 I'm always 100 percent wrong. however, on Monday i will be investing in myself and changing eating habits. I thought one last double quarter pounder with cheese, large, with a Diet Coke couldn't hurt. today the universe smiled on me. as I was served, literally, the best double quarter pounder with cheese, large, with a Diet Coke I have ever eaten in my 39 years and 6 months. the coke was spicy, the fry saltage, supreme. everyone at the gulf breeze store across from the Winn-Dixie deserves a raise. except for the employee who was eating his break meal in my preferred high table. read more

My daughter (12) and her friend rode their bikes to this McDonald's today. She received her order, however her friends order was forgotten, the cashier was very nice and got her the order. My daughter decided she was still hungry and wanted a happy meal also, so went and orders one. She received it, but there was a missing item. She went and told the counter and was given it. After she sat down a manager approached them and said that they had to leave or they were calling the police on them. They were terrified and had to leave their food behind. They still don't understand why this happened, they had their receipts and showed them. read more

I ordered a bacon egg and cheese biscuit at the McDonalds and a orange juice with hasbrowns. I only was able to get my orange juice and waited 10 minutes to get my food. how could you be out of hash browns on a Saturday morning? A car that came after me somehow got their food before me. All I got was my orange juice so I just flew off from that McDonald's! 0/10 I wouldn't recommend if you're trying to get breakfast here. read more

Ordered a small coffee. It was watered down. Threw it out. How about replaceonf coffee in filter when pot runs out instead of adding water. Pathetic read more

Stopped in for some coffee and a pie, a lot of teen kids standing around talking, had to get their attention, clerk couldn't find my order in the register. Carry out order. I had better experiences in the past with this restaurant. read more

I went through the drive threw ordering a double cheeseburger and a small fry. When arriving to the window I was asked to pull to the side after waiting a while. When waiting longer they came out to ask if I ordered a certain thing then proceeded to go over my order. They said they didn't know why I was waiting. I looked in the bag and there was no fry went back in to get the fry but it wasn't until I got home when I noticed I was only given a regular sandwich. I was overcharged and treated with unprofessional service, even in recent visits. read more

If you were want to order from here, DON'T EVEN THINK ABOUT IT! My gollie this must be the worst service I had from a fast food chain! The lady who took my order said "please wait" and I was fine with it. Until it took 5 minutes! When I finally had someone take my order it was different person and they could not understand what I was saying. After 3 minutes of that I was finally paying and I was relief for the fiasco. Till I got the window, the woman just said here you go. I looked in the bag for all my food and I didn't have everything in it. I told the woman this if I could please have the rest of my order and showed my receipt. She told me to move along and I was holding up the line?! I am very coming back again! I recommend just going to Navarre Mcdonalds. This place is the worst! read more

Gulf Breeze McDonald's is pretty good but was a bit undermanned today but orders were still timely. Kudos on the manager and the new employee on the register. Nice maritime decoration in neutral tones to make it fit the local. Clean and friendly. Major reason for the review is the sad comparison between the new Bacon BBQ Burger that was advertised and the what was received. The burger had extra crunchy onion strings in a far smaller and less appetizing portion, half a strip of bacon but at least full slices of cheese. I know it's an advert but it should be somewhat similar. Taste was good but does not really compete with their quart pounder or Big Mac. But if you like BBQ sauce and fried onions, it may be a pleasant change to their normal menu items. read more

McDonald's - The new Bacon BBQ Burger advertised vs - Coffee & Tea Near Me - Gulf Breeze, Florida

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I went this morning for breakfast and got my normal Egg McMuffin sub for regular bacon. My bacon was raw and they gave me folded egg even though the standard is round. I do not enjoy the folded egg hence me getting a sandwich with round egg. I am highly disappointed with this experience. read more

McDonald's - Egg McMuffin - Coffee & Tea Near Me - Gulf Breeze, Florida

Sat at first speaker for 10 min while 5 cars in the second lane passed us. Then when we pulled up to pick up food they told us to pull up to waiting area. Sat for 20 MINUTES waiting for 2 sausage McMuffins. Worker brought out food to another waiting car that pulled up AFTER us. I got out and asked where our food was and she was oblivious to our order, had no idea. ?! Didn't look understaffed either so negligence is a big issue here.. read more

every time I order by app it takes more than 20 minutes to get order & most time I have to end up in drive then..this morning even worse..after telling drive thru "speaker" my issue I pulled up behind 4 cars waited even longer for cashier to be snide & rude..ask for manager and she was as rude as the cashier..WTH? you were the issue and no apologies..what a joke..for one single hash brown..NOW everyone in car late & hash browns were nast..I suppose on purpose..I was refused a number to owner to GM or corporate ..unb they screwed up & were nasty yo me read more

Worse experience! I'm from out of state , visiting my parents . Parents too us there for a quick breakfast and they gave us someone else's order. Our order was given to someone else , we took ours out to the car, opened and realized it was wrong order. The man at the counter was waiting for the order I gave back, she had the nerve to hand it to him, after we already took it to our car and opened it . Today I guess we didn't learn our lesson We all went back , thru drive thru just for hot fudge sundaes , ordered , waited in line got to the window and instead of telling us at the speaker They wait till the pick up window to tell us The machine is broke . read more

We ordered 2 very simple menu items. They messed it up. 2 burgers, a quarter pounder and a double pounder, one was plain and dry, the other all the way.when we came around to get the food remade, they insisted on taking all of our food back in, telling us that it was policy to make sure the food gets thrown away. Not only is this a blatant lie, I know that this is a massive health hazard. I will be speaking w/ corporate about this issue. We're in a pandemic, & this behavior literally endangers your staff & customers. Not only that, it has literally no positive benefit for anyone involved. read more

Stopped one morning to go through drive thru. What we consider small order and pretty easy order-THEY made into a fiasco. Ordered two chicken biscuits a frappe and a smoothie(which by the way they told us for 3 months prior they were no longer carrying). Paid got drinks and then got asked to pull up to wait on biscuits mind you we had already been in line 10 minutes. Pulled up and after waiting an additional 10 MINUTES I went in demanding manager. Requested either my biscuits or refund. Got the refund. I will NOT GO BACK. Chick-fil-A has my business now grown chicken biscuits and it's money well spent and they get it right quick! read more

These are the RUDEST "customer service" workers EVER! I have never experienced workers that appear to hate their jobs and their customers as these appear to. And if the order is incorrect...forget about it! Corporate needs to do a secret shopper on this place and clean house. read more

I got served by Jacob he was excellent he helped me order and he done such an amazing job helping me around the menu.

Worlds worst service I have ever gotten from a fast food. I don't expect much from them but no one being at the counter to take my order is unacceptable. The manager told us if we wanted immediate service we could order from the kiosk, but one of my friends happened to only have cash on her so we waited and got told to order from the kiosk again. We eventually just ordered from the kiosk and waited. We ordered to go food and got given are food not to go. It took 20 minutes to get our food even though there only being us there. I have gotten bad service before but nothing like this. I am extremely disappointed in this service, how can you not even have bare minimum of service. read more

Wow!!! No customer service. It is pouring down rain went through drive thru, one other person in line at 9:30 on a Wednesday morning to pick up a delivery. They refused to hand it through the drive up window. No one behind me in the drive thru. As a driver who has a bad leg and moves slow ( which I told them ) I can't believe this is how they treat there customers. With business being down I would think you would treat your customers better. That manager needs some customers relations training. I'm sure the owner would not want their customers treated like that. So I had to cancel my order. Bad for me and my customer. I will not if possible take any more orders from this location. read more

This has to be the worst McDonald's I have ever been to! Today I went through the drive thru and I ordered a happy meal. The girl asked me if I wanted apples or Gogurt. I said Gogurt but I then asked "that comes with fries, right? And she said yes. It's been a long time since I ordered a Happy Meal, so the apples and Gogurt thing threw me off. I wanted to make sure it did in fact come with fries, so once I got to the window, I again asked specifically if the Happy Meal comes with fries. The girl again said "yes, it comes with fries' I get my order and drive home. Guess what doesn't have fries..... The Happy Meal! Not only are there no fries but the hamburger is dried out and the Gogurt is warm. I tried calling them several times (just to ask if a Happy Meal comes with fries) and each time, someone picks up the phone and then hangs up! This is not the first time I have had bad service from this location but it will be the last! read more

Good price, good food. It's a clean well kept Mickey D's it's exactly what you expect from any McDonalds, plus the Southern Hospitality and great service. read more

Just had breakfast from Tiger Point McDonalds, was hard dried out and no flavor. I'm through with this place!

This McDonald's was updated probably three years ago and its holding up well with a few signs a wear. The employees are professional though interactions with them were limited in scope. Food was standard McDonald's fare, hot and filling. So why the two stars? Well, we came here because its fast food and we are between games with time enough to get a bite away from the ball fields...or so we thought. This McDonald's misses a primary characteristic of fast food...it was not very fast. From ordering to serving was 19 minutes. Then had to ask for the drink cups adding a few more seconds and the kids were relagated to wolfing down their food. 20 minutes to first service is expected at a decent sit down service restaurant, not at a fast food counter service establishment. This deficiency to their prime service niche is glaring enough to warrant the low marks in itself, but serving premium coffee drinks brewed with out of date beans (use through 4:49 a.m. September 2, 2016, over 4 days old) is another blemish in this otherwise outwardly well kept establishment. Makes you wonder whats hodden beneath this well kept facade. read more

McDonald's - Old beans to make premium coffees. Hmmm... - Coffee & Tea Near Me - Gulf Breeze, Florida

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Single employee is ruining the business. An angry, short older gentleman who was working the morning shift and has no clue what he is doing. He blamed me for giving me the wrong food! Friends have agreed he is a horrible employee and has said some very unprofessional things to some younger woman. I pray this business recognize this employees bad behavior and reprimand accordingly. You just lost myself as a customer, until this person is gone. read more

Excellent McDonald's! Very professional employees have this business running like a fine tuned machine. Delicious lattes and decaf's and McDoubles. Well done! read more

Worst run McDonalds I've been to outside of Jackson, MS. Manager is inept. 8 patrons inside, and 19 minutes to get 2 items.

This use to be my favorite place to eat breakfast! However the last few times I have visited have been questionable. I was screamed at by the order guy when he forgot to turn the speaker off when placing my order. My food was given to the car in front of me and when they asked me to pull up to wait for my food they gave away they forgot to make it! Its been overrun by teenage workers who haven't perfected their fast food skills. I guess you get what you pay for. As for me I'll stick with Wendy's or take the time to go to waffle house. I will miss their Oatmeal! read more

This place has NO customer service skills. I ordered food thru the drive thru, was asked to pull up because my order wasn't ready. So I did I WAITED 15 minutes and no one came to bring my food to me, I finally went inside to get my food and explained that I have been waiting for 15 minutes for my food and they quickly got my food that was sitting there ready. They forgot to brinng read more

The McDonald's in Tiger Point is horrible. Service is slow, orders are incorrect, Management is very rude to customers and employees. The last burger I got from here was dried and rubbery. So much for cooked fresh to order. I've even seen managers standing around making food with no gloves during this health crisis and eating right out in the open in the back. This place needs help. read more

Don't bother checking the time they close. It's whatever time they feel including 45 minutes early they shut off light to drive through.

10/12/2020 @7:45pm my husband came through the drive thru and ordered a happy meal for my son with extra fries... didn't get it... the blonde girl at the window was RUDE made him wait 10 mins while she took 5 more orders instead of taking the money so he could move on... honestly so glad a Popeyes is opening up down the road if you can't get a single happy meal correct you shouldn't be working in fast food take some pride in you job! It'a not our fault you work at McDonald's! read more

Clearly this place hasn't gotten the word that they need to be like most McDonald's because the staff was friendly, food was served quickly, and it was fresh. I only ate breakfast, but I bet their ice cream machine works too. read more

If you are hungry after hours and in a hurry I would look elsewhere like Sonic or Waffle House. I waited in line at the drive thru for a good 10 minutes,TWICE! read more

This is a quite okay McDonald's and service is alright, some customers need to understand that teenagers work there too and to know there trying. read more

This McDonald's had the best service i have experienced in a while. So kind and helpful when placing my order. At the windows, i was greeted by smiling faces who were extremely kind and made my day. Food was great. read more

I live across the street and literally every time I go to this one my food is wrong or I don't get something in the bag....training must be extremely lax, the manager there seems annoyed you even pulled through the drive thru, she could use a smile. read more

This McDonalds has been renovated recently and looks very nice inside and out. It is also right on Hwy 98. That's all I have good to say. In all my life I have never been to a McDonalds that has given me my order wrong so many times. Sometimes I'll catch it while still at the drive-thru window (i.e. wrong size drink). Unfortunately, more often than not, I will find out 4 or 5 miles down the road and have no time to go back. If it is not too inconvenient keep heading west and hit the McDonalds in Gulf Breeze. read more