Employees yelling in Spanish in the back so loud it resonates through the building. The tables have salt and slime on them. Ordered with the app and instantly the app showed "your order is ready." Is the order ready? No. It was another 15 minutes. What is the game? The pickup order was called I think. The person spoke no English. I did not know Spanish was a prerequisite to pickup. The number on the bag matched. Sat back at the table and the food was luke warm to cold. People screaming in the back so loud it is not a good place to eat. read more

Once Again I Tried Giving Them Another Chance Yet Again A Let Down , Fast Food No ! Hot Food No ! I Expected Better . I Visit This Place To Grab A Bite I Ordered Two Double Cheese Burgers And Sweet Ice Tea And What I Received Was Luke Warm Burgers & Dull Tea There Was Nothing Sweet About After The Ice Melted . I Could Have Went Inside To Ask For Better But Who Wasn't To Argue With People Making Your Food ? I Figured The Best Way To Get My Voice Heard Was To Make A Review. read more

McDonald's - I Should Have Known - Fast Food Near Me - Glendale, Wisconsin

To begin, absolutely POURING RAIN when we arrived. Soaking wet when we entered, freezing cold AC blasting from above. Struggled to figure out the ordering machine, but eventually was successful! Waited about 5 minutes for the food, however we were the only ones in the desolate restaurant. Went back to the car to try our kids meal chicken nugget suprise. First of course we had to open up our toy, to our suprise it was..a croc. Fries beautiful and warm, nuggets also warm but not as beautiful. Could've used more sauce (likely ranch would've been ideal). Sprite was crisp and juicy. Milk was well..milkish. Overall score was around a 7.4/10. read more

horrible customer service waited 10 minutes to bring me a snack wrap they forgot. then once they gave me lady didn't tell me sorry or nothing. read more

Not sure why reviewers are so negative about this McDonald's, as I never had a real issue at this location before. I do believe there has been a recent change in management here, and I've been here a couple times since. Service was solid and pretty fast. Food was solid. The inside of the restaurant was fairly clean (bathroom could be cleaner, but I am type-A personality). My honest review is 4-stars. read more

Mickey D's? I'm not exactly "lovin' it," and I've never visited a location worthy of more than 2 stars before now. But in a world turned upside-down by the pandemic, this location exceeded my expectations. The Missus and I found ourselves traveling north of the Cheddar Curtain on three consecutive days to bring a family member to WI for radiation therapy. Visitors are not allowed inside the clinic and we did not feel safe anywhere except sitting in our car. So, we drove to this McD's to pick up coffee but also to satisfy our urgent need to "answer nature's call." There was a long line at the drive-through but few customers were inside (you could go inside to order carryout and use the restrooms, but indoor dining was verboten). This restaurant is updated and looks spiffy. They keep it clean, restrooms included. We observed a worker wiping down surfaces frequently. We have no complaints about the coffee, the breakfast sandwiches, or the polite and efficient staff. At one point, a nincompoop who entered the restaurant without a mask was promptly told to leave. If I could give a "Panny Award" (to businesses deserving a pat on the back during the pandemic), this restaurant would certainly qualify. read more

Nobody in line and I spent 10 minutes waiting for someone to come and take my order. Absolute incompetence of the staff. read more

McDonald's - a counter with a lot of food on it - Fast Food Near Me - Glendale, Wisconsin

Horrible service. They purposely stopped the drive thru at 10:53am and made us cars wait till 11 until someone came back on drive thru speaker and then days not serving breakfast anymore. If you own or work for this place. You should be embarrassed. I've tried this place a couple times. Same shitty place. read more

0 rating if possible. Took over 20 minutes standing for this...shame on you. Their excuse was they didn't see the order and it was a shift change. read more

McDonald's - 25 minutes after saying to them several times we didn't have our order....just for this. Don't show up at this location. - Fast Food Near Me - Glendale, Wisconsin

I have gone here multiple times and only once was my very simple order correct. They either forget things, mess things up, or give me a completely different order. Ive even had it where i called and went back and when remaking my order they gave me someone else's order. Horrible. read more

After waiting for a while in the line, The lady who gave me my food had no good customer service. It's not that hard to try at least. After I get home from the place, I come to the most devastating Big Mac that I ordered. I even tried to call the building and no pick-up. Is there even a Manager working there? read more

McDonald's - The saddest Big Mac - Fast Food Near Me - Glendale, Wisconsin

After waiting in the drive-thru line for 23 minutes this past Saturday, I was told by the cashier and then manager they were not honoring the McDonald's app which had a $2 Big Mac that day. What a waste of my time. I went to another McDonald's along my drive who automatically took my app code over the speaker and at just over $2 plus a dollar soda...I was on my way to Summerfest. I would strongly urge everyone to avoid this location !!! read more

No ice cream so we ordered a blue raspberry slushie on the kiosk machine. After waiting, someone yelled out that they only had the coke slushies so we took them. They were gross. This location is always out of things and the service is very sloppy. read more

I get it. It might be hard to hear the customer in the drive-thru. But I said the order 4 times slowly and clearly. The employee got 2 items right the first time and by the 4th time, he got 3 items out of 6. We got frustrated and left it like that. Paid for it, did not get a receipt. In his defense, he looked not well. Like he was about to have a heart attack. We went to get our food. We were missing fries, we were given medium sodas instead of large, another soda was wrong and with no ice. read more

Literally just horrible people. They close early, don't answer the phone or drive through window when open, and honestly just aren't decent human beings. read more

All soda machines were not working and staff did not want to use drive thru soda machines worker was in the washroom, exited the stall and left-did not evenconsider washing her hands. STAY AWAY! read more

Worst McDonald's. Cold food and terrible manager. The line of customers needing their order corrected was longer than the line to pick up food. They absolutely don't care here read more

Bitch handed me a warm watered down Mello yellow and said have a nice day. Was too far away before I noticed. read more

McDonald's - a drink in a plastic cup with a straw - Fast Food Near Me - Glendale, Wisconsin

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The employees were nice howevert they forgot to put my mc chicken in the bag. Otherwise the food was good

Zero stars. After sitting in the drive through for 20 minutes we decided to go into the store to order our sodas. Good lord...the swearing between employees was something to behold. F this and F you and F that...I don't consider myself a prude but really? This is who you hired as a customer facing employee? A woman tried to order a chicken sandwich and was told "we ain't got that". "We ain't got that." - how about "I'm sorry but we are out of that item at the moment. Can I recommend a hamburger instead?" So rude to customers. The restaurant is filthy; I certainly wouldn't eat inside and I can only imagine what the kitchen must look like. We'll never stop here again. Where is the owner? I'd be so embarrassed if this were my store. read more

I'd give 0 stars if I could. Xavier was very rude to me and overcharged me and told me to deal with it. Unbelievable!

Worst McDonald's I've ever been to. This was my third time at this McD and each and every time they have screwed up my order - and not just a little! The first two times I went through the drive through. Today I decided to go inside - big mistake. At 3:30 pm it took 17 minutes I waited for a BBQ chicken sandwich, fries and a Coke. It took so long I had to leave quickly to avoid being late for my 4 pm appt - and of course no spicy bbq chicken, but the Mayo smothered nastiness instead. Avoid, avoid, avoid. read more

Yup..I'm reviewing a McDonalds. I'm so done with this location. 9/10 times the order is messed up. They almost always forget something, so I've learned to look in the bag before driving away. Going inside isn't any more accurate...or faster. Last night was the last time we'll eat here. We were in drive-thru for 10 minutes. We sat waiting at the speaker to give our order for 5 of those minutes. Finally I pulled forward thinking the speaker was broken. She told me she wouldn't take my order, that I'd have to get back in line. If they'd let me know, said something like we'll be right with you, I would have been cool about it, but her attitude was smug and rude. read more

I have tried to give the benefit of the doubt however I cannot anymore. This place is horrible. Customer service sucks. Never a friendly person. Orders are frequently messed up as well. If I could give zero stars I would. read more

Poor as poor can be. Fries were cooked maybe 1 minute snd tasted like paper.the double quarrel pounder and as rare if not raw. Threw it out iy was disgusting. read more

This McDonalds absolutely sucks! They are so slow and almost always have a strong attitude! They just do not care at all about the customers! This place is also very dirty and actually sort of scary because the staff are constantly yelling and bickering with each other about stuff that doesn't have to do with the job! I am surprised there hasn't been an all out brawl! One cold rainy lunch in April, me and my friend from work came in here because we were hungry and this is what we agreed on. The staff (this was when masks were still required and necessary) were not wearing their masks properly or at all! The woman took my order with an attitude I would expect at Dicks Last Resort, and proceeded to take about 20 minutes to complete my order of a quarter pounder with a large fry and a Diet Coca Cola. That's it! And there was only one other person in the line so it was not even busy! So Me and my friend from work finally sat down and ate, and as we were eating (indoors), I smelled the faint smell of cigarettes, and looked over to see the cashier smoking a cigarette in the restaurant while we were eating! This is something I have not seen since the days smoking was allowed in McDonald's more than 20 years ago! I was so shocked I got up and left halfway into my meal! Another time at about 8:00am I pulled into the practicality deserted drive thru for some breakfast food, "Just an Egg McMuffin and a small Diet Coke" I said calmly into the speaker, to which she abruptly cut me off saying " WE AIN'T GOT NO FOOD!" To which I replied "Ok well can I at least have my Diet Coke?" she responded saying "WE AIN'T GOT NO SODA EITHER!" I questioned whether I just got into the drive thru for JCPenny or McDonalds considering a fast food restaurant had no food and no soda at 8:30 on a Friday morning! I quickly drove off, vowing to never step foot (or tire) in this McDonalds ever again! And those are just two of the many outrageous stories I have of this awful, dirty, ratchet, gross establishment! I would also like to mention that the extremely poor management on behalf of the older woman really plays a factor in how bad this place is. This woman is very aggressive and is constantly yelling, causing chaos to ensue in the kitchen and the restaurant. Notably one time I was in here and there was a woman with multiple children who seemingly forgot to wear her mask seeming because of all her kids, and halfway into the cashier taking her order, this older lady, who is now identified as the shift manager, comes to the register and aggressively jabs the "masks required" sign on the plexiglass barrier with her pointer finger and says to the poor woman "either you get a damn mask on or you leave my store!" The woman apologized and asked for a mask, and the manager told her that she needed to supply her own mask or leave the store. And after she left the manager very aggressively yelled at the cashier for even serving her! I felt so bad for both the cashier and customer, and truthfully wanted to confront the manager about her outrageous mistreatment of customers and staff! However that would definitely not get me anywhere so I just got my food and figured I would write this review instead... WORST MCDONALDS IN AMERICA! read more

If I could rate this a zero I would. All of the staff was standing around, swearing and talking about Facebook. They messed up my order and had the nerve to get mad at me. How can you mess up Happy Meals? My fries were cold and the sandwiches were terrible. No one answers the phone so you can speak with a manager. read more

Absolutely the worst food. Ordered a crispy chicken sandwich. The sandwich was inedible. It was soggy and the chicken was crunchy on the inside. After one bite I threw it away. The Big Mac my spouse ordered looked as if it was cooked the day before. He said it was the worst Big Mac he has ever eaten. read more

Friendliest service at McDonald's ever! They greeted me when I walked in the door and were super friendly

I only stopped here because I wanted to see if they had the shamrock shake yet (which they didn't). But anyways, I went through the drive thru and boy was it a mess. I was barely pulled up to the speaker and the employee asked what I wanted to order. At first I didn't say anything because I didn't feel like yelling my order when I was like 5 feet away from the speaker. She then asked again so I yelled my order and had to repeat it multiple times. Then the wait to pull up was looong. I get my food and I went on my merry way. I get to work but when I opened my chicken nugget box, my chicken nuggets were super dark (on the outside). It's like they left the chicken nuggets in the fryer too long. Thanks McDonald's read more

I got to the restaurant at 10:45 and all employees were in the lobby laughing and talking at a booth nonchalantly as if everyone was on break. Me as well as others were never serviced. read more

Leave it to the McDonalds on Port Washington road in Glendale to be out of the slushie mixture when the temperature exceeds 85°. Brilliant planning. This isn't just once. Today is the 6th time it's happened. read more

I McHate this Mcdonald's after my experience tonight! They don't close till 12 but the worker inside was not serving us at the drive through. It wasn't event 10 yet at this point. She saw us approach the window and slammed it shut as soon as she saw us. I will definitely be back here on a normal basis still. read more

I tried to order off their menu board. I ordered the number 7, Ala carte. As it states under number 7. They argued that that was a meal combo. But in their menu board underneath it states ala carte. I left. Tried calling to complain. No answer. 6:00 pm. Thursday night. read more

Not just the worst McDonald's but one of the worst restaurants I have ever been too. Only good thing about this is ketchup packets .

This is not the mcdonalds you want to go to if your expecting food and reasonable service. Today was just one more reason to grill at home instead of going to this store. Drivethru. Which is all you can get during covid times just seems to not be easy. Ordered cheeseburgers ketchup only and the person on the speaker could not figure out if meat or cheese belonged on my food. Took an endless amount of discussion to get a simple idea across. Went to pick up food and that was 8 minutes later. At the next window. And an angry manager kept asking if I paid. Yes. I ordered and paid. Yes I have the reciept. I tried asking what was going on.. but could not get a cival word out of the manager. Must be terrible to work at this mcdonalds because you get attacked as a customer trying to buy food. Got home.. and the food was wrong. Got way overcharged for the food I got. Try to call the store ?? Never mind.. they dont answer the phone.. ever. Why is this store still open ?? read more

Xavier the worker is the most unprofessional McDonalds worker I've ever encountered and he should not have a job there. I paid for a soda just to get to the next window where he told me they're out of soda and that it's not his problem. He then slammed the window so I paid for something and never got it. Very good customer service and very professional by Xavier. read more

Worst McDonald's ever. It's convenient for me, but I will now go out of my way to avoid it. Why? I got a soda through the drive-thru, as I drove away, I noticed a long hair sticking out from under the cap. Drove back around and told the window person, her response "yeah, I knew you'd cone back". Twice I left without ordering because no one took my order. Once, I had ordered after 15 in the drive-thru... it took another 20 MINUTES TO GET MY FOOD. Today was the last straw... it was 3:30 pm, Tuesday. 2 cars in the drive-thru ahead of me. I pulled ahead... waited. Waited. Heard the car ahead of me screaming at the window person I JUST WANT MY FOOD...no one answered her at the order box, so she drive to Window #1. After another 10 minutes of no one telling me to wait or go ahead and order, I drove off and went to Taco Bell. I should mention, the entire time at McD's, I watched an employee take out the recycling. Evidently, that's more important than customers. Horrible, horrible Mc'Donald's. read more

Ba Da Ba Ba Ba...I'm Hatin' It! This is not a McDonalds to go to. It's 8:10 am on a Saturday morning and I felt I was in a sketchy part of MKE. But this is Glendale. And unfortunately, turning totally ghetto in this part. For $15/hr, they do less. I'd say bring in the burger robots. So, here it goes. I placed a mobile order and went through Drive thru. There was a long line and people were leaving due to slacking service if any at all. So, I went inside and mentioned I placed a mobile order and said I would like to pick up inside. Talk about throwing a wrench in the gears. WOW! This must be rocket science because the useless kid behind the counter just through his hands up and walked away. Now, this little mouthy thing, J'Quelin, the manager said I got out of the line and she was not going to take care of me. No refund either. By the way, no other customers are in the place. They were all at drive-thru trying to get service. So, I asked a simple question; "you are the manager and this is how you handle a customer?" I asked for a refund and she said no, "you done got out of line". She was not going to have any of that and said "F*ck you". I reciprocated and then she said "F*ck you and your mother!". So, I dropped the use-only-in-an-emergency "C" word. I could not think of anything better for the moment. Lots of arguing between employees as well. The more people they have working, the less that gets done. No sense of urgency. And definitely no customer service skills, unless it has to do with a button to tap on a screen. So, the summary here is a customer gets punished like a child for getting out of line. And the manager is belligerent to customers. No matter how the customer acts, a manger should not speak this way. Cannot keep composure and always triggered. Sound familiar? Yes it does. ZERO customer service. So, it is rocket science to the slow and low intelligent ones. I am really surprised this place is still open. After all of this, I felt like going out and stealing a Kia. God help us all. read more

The service was extremely slow, and they kept forgetting parts of my order. They were way too preoccupied with talking to each other and joking around than actually doing their jobs. I shouldn't have to wait 15 minutes for food that I know is prepared ahead of time just because you won't stop talking to your coworkers long enough to throw it on a tray and call my order number. read more