Avoid this McDonalds location. Filthy dirty. Staff don't seem to care. Bathroom inoperable. No soap in bathroom sink - never a good sign. Sketchy clientele. Plenty of other fast food choices in Frederick. read more

so i hate doin the review and never done it before, i ordered strawberry banana smoothie and thats what i got? very unprofessional read more

McDonald's - So i ordered drive through for strawberry banana smoothie and this is what they gave me not even fully cup. - Fast Food Near Me - Frederick, Maryland

For the most part the drive thru is pretty quick with it, however always make sure to check your order because they are ALWAYS messing up. Today I ordered delivery and they forgot to add all my sauces (3), and didn't even add straws, this is inexcusable. I paid almost $40 for 2 meals, I EXPECT to have it correct. read more

Nope! You know that Micky D's isn't real food. You know it's terrible when your dog (who will eat shit) refuses to acknowledge it as edible. This review is about the location and not the 'food' And the location is terrible. If Frederick had a ghetto then this place would be at the heart of it. Disinterested employees who are slow to serve, who don't clean spills in front of and behind the counter. It's a wonderful experience to step into a spill and wonder if it was food related or body fluids. Yes ive experienced both horrors. You'll spend way too much time waiting on your order. The Jefferson street or 7th Street locations are by far better, cleaner and efficient. Oh I deliver their food, I don't eat there. read more

very not clean and blasting Mexican rap on the over head speakers can't even hear people talking to me at the same table other families visibly upset about the noise read more

This McDonalds was average. Nothing that made it amazing and nothing that made it overly terrible. The only red flag is the presence of flys. And the ice machine on one of the drink dispensers failed to produce ice but the other ice maker succeeded in providing ice. The food was enjoyed by all. Chicken McNuggets were very tasty and NOT dry or tasteless which is something the McDonald's near me can not seem to achieve. The Order & Pay machines made the ordering process hassle free for the most part. Overall, this McDonalds is a perfect stop and is much more inviting and modernized than the Wendy's and Arby's across the street. Sincerely Phillip Satisfied Customer read more

McDonald's - The interior of this McDonalds. - Fast Food Near Me - Frederick, Maryland

Horrible service, first at the drive thru, went inside the lobby and was even worse. It seems like they are really in a bad mood all the time. read more

I'm doing KETO so many mornings I order a breakfast sandwich with no bread. This must be a hassle for them but they constantly get it right... They recognize my order now, so even when I get it wrong (the mobile app can be clunky) they fix it. They greet me with a smile and for a fast food place with so much volume, I'm impressed by the team & management there. read more

Welcome to the worlds slowest McDonald's. Nice that Frederick can be known as a destination for the slowest McDonalds on earth. Plan on a solid 10-15 minutes for a simple order like fries and a coke. Plan for more time if you want anything more. The lobby/seating isn't clean inside. The employees seems over worked and under appreciated cause they are usually pretty grumpy. If you complain to management/owners they'll just blame it back on you somehow or make excuses. read more

I saw the reviews and still went. I regret it. The reviews are accurate. Super slow service, awful customer service.

I HAVE BEEN WORKING AT MCDONALD'S FOR A LONG TIME NOW, AND THESE ARE SOMETHING I WANT CUSTOMERS TO KNOW. You better not show up to the headset and start yelling "HELLO?", can't you see I'm taking care of another customer at the Pay Window, have you considered that. It is irritating having to yell in your ear "HELLO?", I will get to you in a minute just, please show some patience. You don't work here so you do not understand how stressful it can be. If you do not hear anyone speaking on the headset, we're busy doing something. So don't pull up at the window and place your order there, UNLESS YOU HAVE SOME DISABILITY (DEAF OR BLIND), because we will send you back to the headset to place your order there. It is plain and simple the headset says "ORDER HERE," the first window says "PAY HERE," and the second window says "PICK UP HERE." It is plain English that our foreign language speaking friends understand that, at least most of the time. Also, don't tell someone at the "PICK UP" that you want to add something because they will be instructed to send you to the headset; WHEN PEOPLE DO THIS, IT HOLDS UP THE LINE. When in the drive-thru and you want sauce(S), Ketchup, Mayo, Ranch, BBQ, Sweet N' Sour, etc., order them at the headset so we can move way faster and we just put them in your bag and tell us the exact amount you want. Sauces are free for nuggets and tenders. They usually are 10¢ each, it is not enforced but if it ever does become enforced, don't be surprised. Yes, the drive-thru is slow. If you plan on buying ONE item, just come inside and stretch your legs for once. Please don't come up yelling at the window (s) or honking at other cars. If you buy one item and you want it to come out fast; just come inside it will be way quicker for you. For example, some people only order a Coke or a Sweet Tea, and you are behind a car that placed a $50 order, we're not going to park them right away. One more thing, at the end of placing your order we will tell you the total at the FIRST WINDOW it means at the FIRST WINDOW. There is only ONE drive-thru register. So if no one is at the first window, they might be helping others somewhere. So wait there, and someone will take your money soon. THANKS, Anonymous McDonald's Employee. Amendment I of the Constitution of The United States of America states, "...shall make no law... prohibiting the free exercise thereof; or abridging the freedom of speech..." or "the right to express any opinions without censorship or restraint." If I happen to get fired because of this I WILL SUE! read more

If I could give 0 stars I would. A MANAGER was beyond rude, speaking rudely over the microphone, could hardly understand his accent so I sat there patiently. I was verifying my order and he said 2 Coke's so I didn't look at the screen (my fault). However he then handed two shakes and I said there was supposed to be two cokes (how you mix that up I'm not sure). I said I'm sorry as well and he literally, kid you not, said "are you kidding me". I serve in a restaurant, I know respect from not, and that certainly was just plain rude. I feel the enjoyment and fun of being at any McDonald's has certainly gone away. The chain is just becoming more and more terrible. Burger King it is I guess. By the way- the man seemed to be an older Chinese man. So watch out, he will kill your mood instantly. read more

McDonald's - Fast Food Restaurant. - Fast Food Near Me - Frederick, Maryland

It seems as though something always goes wrong at this location. It's worth noting that the workers always have an attitude and are never polite. And just today, I was in the middle of placing an order (I had just ordered a combo and was ready to order another) when the lady cut me off and said to pull over to the pay window. I stayed where I was because I knew she didn't understand I wasn't done ordering. When she came back after two orders and an amount of silence, I explained what happened and she quickly took the second part of my order before ushering me off. On other accounts, despite the fact that they open at 5 and I tried to order food from them at 6, the supervisor said she was the only one there and couldn't serve me because she was short handed. Lastly, my order is always either missing something or just wrong in general. Don't go to this location; it's a real piece of work. read more

Never ever ever coming here again. It's never right. Never fast. I just waited 30 minutes for my online curbside order. My boyfriend had to go INSIDE to see what was up. The manager is fucking clueless. The workers have no clue what's going on. Then after waiting half an hour, they forgot food. Never come here. You will waste your time. Horrible McDonald's. read more

Based on two separate visits, I recommend avoiding this location and heading a mile up to the road if you want McDonalds. On New Years Day, I had to wait 50 minutes for a curbside order. I checked on its status after 20 minutes and was told my order would be ready after a few more cars had been taken care of in the drive-through. 20 minutes later, I had to leave curbside and get in the drive-through to place my order again with the manager. After 10 or so minutes in the drive-through, I was given my order - only to find that it was the original food time-stamped 50 minutes earlier that was not brought out to my car. Oh boy. The food wasn't warm, the french fry containers were half-filled and items were missing from the order. I came back the next day to discuss my experience, and suffice it to say that customer service is not a concern here. Not even an "I'm sorry" was offered. read more

When you pull up at 11 pm and the first window is on there cell and does not communicate at all.......says a lot.

we came here late at night looking for substance after a long day at a farm the staff wasn't only caring but accommodating as me and my family were arguing cause my fucking mom didn't think to tell me what the group order was before we got to the regester and so she and i argued for a solid minute cause she can't think to speak up nor tell me what's up but also the manager gave my little cousin an extra frap for free cause he was upset at the size of first (they were both were smalls) the place is pretty cool a basic mcdonald's seemed pretty understated tho so be nice read more

If only I could go lower for the review I would. I know this is McDonald's I don't expect fantastic. But you do expect decent service and quick turn around. This location is close to my work and every time I've went there has been some issue. Today it took twenty mins from order taken to receive my food. Three people in front of me their orders were messed up. Mine was fine but three out of four is just ridiculous. Other times it has been similar issues(takes way too long and/or orders messed up). Management here is a joke. They are messing around while most of the staff in the back just looking confused. No one is expediting so it gets backed up fast. Seriously someone from corporate really needs to intervene on this location. I know me as well as most of my company won't go here anymore after today. read more

The worst McDonalds I have been to. Slowwwwwww, poor customer service, 20 minute wait for a QP and fries. Never again

Awful! Drive thru takes a minimum of 10 mins to get through. They state it's because they are low on staff or people don't show up for their shift. My order is usually entered incorrectly by..a..manger. When taking the order he interrupts you constantly. This place needs a complete staff over haul. Terrible service. read more

I agree like previously stated the drive thru is painfully slow, I probably could have been back already from the other location

Don't go to this McDonalds. Not only are they a lot slower, but also CHARGE MORE for the same thing than the 7th Street McDonalds. Shameful! read more

Don't go here, pick another McDonald's. I have ordered kids meals from them. They tend to charge me more than what I expect. Its because they decided to charge my for the big kids happy meal and they don't even ask! I am not happy with the manager. He not only allow this to happen, but he does it himself. He is more than happy to over charge you and when you ask for a refund he doesn't give the correct amount. read more

All I want is a coke! Drive thru too long. Should be parking food waiters! Need to work on this or get better management. Girl at window friendly. read more

Front register has some kids representing the McDs. Dropping whip cream can on the floor and then inserted it in to a dessert and then served it. Joking around in front of paying customer and made us wait for their joke was over. Dorxxc!!! read more

This McDonald's is VERY SLOW !! Saturday morning and I've been in drive-thru for 7 minutes after paying!!

The man taking the orders at the drive thru was so rude that I do not believe he is right in the head. I will NEVER return.

Customer service is bad, especially when your going through the drive thru. Every time I order the person never let us finish our sentence and tell us to come to the first window. And it's not just a one time thing either. They don't listen half the time and do whatever they want. The store is always having flies flying around in the store and that is disgusting, because you don't know if they're landing on the food they just made or not. read more

I had to wait in the drive through so the person in front of me could talk the to the person at the window for 7 min then my food got cold and people be hide me had left because of the time having to wait read more

Went to this McDonalds today and asked for a large cup of water, any other McDonald's I have been to, any state, everywhere you can think of I have only been charged 10 cents. I come to this specific McDonald's and ask for a large cup of water, the lady tries to charge me for a $1.00 and I politely told her being that I work at McDonald's before, and that water is only .10 cents and I directed her on how to do it. She was talking over me while I was trying to tell her how to get there and she kept cutting me off. Than another girl walks over and says oh we don't do that and I was trying to explain the same thing to her. She also was cutting me off and I just took the whole item off. I did not appreciate the attitudes that was brought to me. The costumer is always right, and they did not have good costumer service. That McDonald's needs help, it dirty, horrible attitudes and they need better workers. I wouldn't give them no stars! read more

I had the worst experience ever at this location. I would just advise the people of Frederick to not go to this place. The manager was stressed out and could not do his job. He literally told me to "get the F*** out of here" he was upset with me because after five minutes of waiting at the first window I pulled up to the second window. He said he was by himself so I asked him why didn't he just shut down the first window then. Oh and this all happened in front of my 4 year old son. I knew there was a reason why I don't go to Mcdonalds!! Stay away folks. Unprofessional staff, manager can not handle the work load. Spend your hard earned money somewhere where you will at least be treated with respect and not cussed out. read more

Don't go to this or the one down the street. They can never get my order right. The cup of coke wasn't filled to the top so I asked for it to be filled up. She said do you want more ice. I said no I want coke. She then said something in Spanish to another worker. When she handed me the cup again she said something in Spanish and the lid came off and coke went all over me and my car. I asked for the manger on duty and she said she was. I just drove off and called the store but I got a recording saying the voice mail was full and don't leave a msg. Go to the one on Jefferson. It's corporate owned and much better. Less than 1 star. Stay away. read more

Of course it's a McDonald's, so one must go by McDonald's standards when reviewing it. Having said that, this is one of the better McDonald's, at least in this city/region. Like any McDonald's, there's always the risk of receiving an order with mistakes, but it's less common at this particular location, and when they do make mistakes, they're quick to fix them. Great customer service here. This store is on Frederick's Golden Mile, and as the Mile fights to revitalize itself, this place is leading the charge. Within the last two years (as of this writing), the owners of this McDonald's leveled their original building and rebuilt from the ground up, completely modernizing everything, including a double-lane drive-thru. As I mentioned in the beginning of this review, you can't really go by "normal" standards here. You do need to go by McDonald's standards, and by that yardstick, this is easily one of the better ones. read more

Why does this McDonalds always put slivered onions on the mcdoubles and cheeseburgers? The hydrated onions....no other McDonalds puts slivered onions on them. I really dont like them. read more

worst experience of my life. i asked for two mcchickens and they forgot to put mayonnaise on both of them. mayonnaise is what makes the mcchicken for me. i love all other mcdonald locations but this one ruined my day read more