We order from here more often than I'd like to admit and almost always, something is missing or wrong. With picky kids, it ruins dinner when the fries are missing or mustard is slapped on when it says "no mustard" on the order. Not to mention the numerous times the sauce is missing for the nuggets. I'm sorry, but that ruins the meal sometimes. I just wish they'd pay more attention to the order and care just a little bit. read more

So I come to this place alot, between personal and door dashing. I walk in and they have kids(Middle School/high school age) messing around in the lobby. The looby looks trashed from these kids. Large fry is not full like it needs to be. The younger kid running door dash did not know what to do let alone was on his phone. read more

McDonald's - Fast Food Near Me - Fort Wayne, Indiana

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So disappointed that this is my local McDonald's. The food is subpar a 100% of the time. Customer service is a thing of the past. Half the time they don't even speak to you. I refused to go inside because it is always dirty and employees are messing around. Causes my blood pressure to increase. I recommend you drive out to your way and go to the one on Jefferson Blvd. or Coventry. You'll thank me later read more

They took forever With my food and it was horrible And it was garnish never coming here again read more

More than 1 week later and after contacting customer service 3 times, I am still waiting for my refund, after placing a counter pickup through the app, and not being able to pick my food up, as the lobby doors were closed with no for warning. This was at 12:33pm, bright day! The drive thru line was backed to the street of Bluffton. Unfortunately, this isn't the first time, having placed an app order for counter pick up and couldn't go inside. Fortunately, that day the drive thru line wasn't long but I still had an issue at the drive thru because the code numbers for pickup on the inside vs the outside are different. Never had a problem at any other FW location. There should be a way in the app to cancel mobile orders or not be charged until you actually pick your order up (at this location). read more

No stars for this McDonalds!! If I were you I wouldn't even waste my time coming to this location. I sat at the drive through window and listened to two workers argue to the point they forgot to give me my second order! I asked before I left was my 2nd order in my bag and the lady told me yes! I get half across town for the 2nd order to NOT be in my bag! I call and AMANDA the manager answers to tell me that she tried to give me my 2nd order but I took off! That's a lie because I simply asked if it was there before I left and the lady told me yes! she was so rude over the phone! This place is so Ghetto, unpleasant, and unprofessional. I will never be back here again. Glad I kept my receipt and drove back and got a refund. I would rather waste my gas and time elsewhere for better business! read more

Horrible service and expect to wait 30 minutes for anything. I got a single coffee one time I waited half an hour. I ordered door dash before...waited almost 2 hours read more

This McDonald's has not gotten in order right since they remodeled and re-opened. In my latest experience, I went in and ordered a quarter pounder with cheese and 2x bacon. While waiting for my sandwich, a customer brought a Mc rib box back up that was full of chicken nuggets. I don't know how you screw that up. Another customer brought a spicy chicken sandwich back that was supposed to be a regular chicken sandwich. Then I got mine. It was a double quarter pounder, no cheese, and only two strips of bacon. I have tried mobile ordering, I have gone in and ordered, and I've tried the drive-through. In my last 10 visits, this restaurant has not gotten a single order correct. Stay away. 3 miles down the road on Rudasill there is a restaurant that gets most of the orders right. read more

Mcdonald's on Bluffton Road is the spot. The best damn Mcdonald's out there. Food is usually piping hot the pies be all fresh up in here, be real nice too! Real friendly! I like the quarter pounders up in here they are good and hot n greasy the way we like them! The double quarter pounder pours with grease big time. Good n fresh! This is the best Mcdonald's out there! they been here for years folks and I mean years! Very good Mcdonald's at this one. Piping hot food I tell you, most of the time. Other times you get jacked foo. Love the deserts and them pies! They are so nice in here too! read more

Whoever the district manager is the need to clean house that McDonalds in Waynedale SUCKS! The managers are rude I was in the line and the manager was having a personal conversation with guest that should've been in private. HR needs to fire everyone and start with new staff. customer service sucks and they are rude! read more

Absolutely ridiculous that I have waited for 25 minutes for 2 meals in the drive thru of a fast food restaurant! I have 6 cars in front of me that have waited over 30 minutes so far... read more

I haven't had the food at McDonalds in a VERY long time, and I still haven't, so I can't comment on the quality of food at this particular one. However the late night service at the 24 hour drive up window is HORRIBLE. 3am on my way to work: Me "large root beer please" them "pull around" Me - hands them $2 for the drink them - "card only" me - hands them card them - dissapears in the place for a couple minutes, comes back and says "can't do it" me - ????? them - machines down me - so no cash and you can't take card? them - shrug me - drive off read more

McDonald's - the reflection of the american flag on the pavement - Fast Food Near Me - Fort Wayne, Indiana

Every time I give this McD's a chance, they let me down. There's always some reason they can't fill my order. Half the time when I go late at night (because it's a 24-hour location), they tell me they're not taking orders right now. I barely bother with them anymore. read more

The service here is terrible. I just moved to Indiana, I have been to this one a few times. I thought maybe there was a problem with lack of help or something. But not every time you go!!! The drive through is horribly slow!! I have never seen a McDonald's this slow. read more

I would give this location a zero but it doesn't allow for it. The customer service here has been on the decline for the past decade. Check your order before you leave or you might have some very upset children getting either special orders wrong or missing items. There's one at Coventry and Times Corners that's much friendlier and gets the orders right. read more

Literally the worst McDonald's in all of Fort Wayne. I'm not exaggerating when I say they have never gotten my order right. Ever. The drive thru workers don't seem to care they have a line wrapped around the building most of the time. Save yourself the headache and drive to the one on Anthony read more

Worst service I've ever had at any McDonald's. Managers seem to not care at All and the workers just suck and DO NOT care about the customers. Do not recommend going here if you are in a hurry they make me wait every single time and food never ever seems to be ready lime any other McDonald's. read more

Really loving the updated look of the dining area. Manager is a bit unfriendly and comes out as a bit short when he talks to you. Employees need better customer service training. I asked for a bag and the girl told me she needed to run outside first and made me wait until She came back in. Food was good and service was fast. Hope this review helps read more

Everytime I go to McDonalds I never have to wait too long in line. I really appreciate it especially when I stop by after a long day at work. read more

I've had many bad experience with them. Where if I ask for things without something it comes to me cheese half off and the item I asked to be left off still on or partially scraped off. They get orders wrong all the time for me or I get ice cold fries. Then I asked for a large Ice cream cone which is usually about 5 or 6 swirls on top and I understand to be only served at some McDonald's but instead if saying I'm sorry we don't do large cones here I just got a confused look and then was handed the usual 3 swirls. When I asked she was really confused and thought the cones themselves were different sizes. I said okay whatever not a big deal. But she continued to ask someone else and they asked more people. And as I started to walk away I got to listen to the second girl speak rather disrespectfully to the others about me and how stupid I was being. Cause there clearly no other sizes then regular when the register processes and accepts kid, reg, and large. Plus I used to work in a McDonald's and I made them all the time... though despite all that I didn't even argue with them I just listened to them escalate it. The point being the staff is rude, lazy, and they just don't seem to want to help you. read more

Nasty and rude. Ordered a quarter pounder at drive thru without cheese. It was handed out the window without a word. Got down the road and it had cheese on it and it was cold. And they want $15 an hour. I'm never ever going to this McDonald's again and I will tell anyone I can. This is one of the worst ones in town. read more

This place is terrible. IF they are open, they usually get your order wrong and they don't care because the drive through line is so long they know you won't go back through it. read more

Insanely slow service. And you would think with how slow they go they would have your order correct, haha nope. Never coming back. Worst McDonald's I've ever been to. read more

The worst slowest McDonald's I've ever been to they deserve no stars at all first the drive threw on the right no one was there to take the order then I went inside figuring it would be faster oh how I was wrong so I ordered a large fry no salt 2 apples slices and four mc chickens and some sweet and sour sauces and a couple packets of salt we received our food about 14 minutes of being inside no large fry no salt so we asked for one and then the manager was extremely rude and claims we didn't order a large fry no salt saying uh uh they didn't order that when we did threw the kiosk and it was on the receipt down below because no one was talking orders behind the counter there was still a whole line of people still waiting for their orders that we're their before us and they did two batches of fries before they even got to ours we where there for a total of 24 minutes in at which one point someone from the back working asked us if we wanted our money back then upon coming home I looked at my order and the mc chicken wasn't even wrapped properly and then the salt packets I was was given was pepper packets hands down the worst McDonald's I've ever had the displeasure of visiting. read more

McDonald's - Half wrapped mc chicken - Fast Food Near Me - Fort Wayne, Indiana

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The girl that took our order was very polite. The food was brought to our table and my sandwich was missing. Went up with my receipt. The manager was more concerned with socializing with her friend than helping customers and treated me rudely when I finally interrupted her to ask for help. An old man next to me didn't get jelly for his biscuit and she went off on him to hold on. Then she went and bagged drive thru orders ignoring both of us. Another gentleman asked a girl for a refill and she said she wasn't on the clock. Very rude and unprofessional. Store was dirty and so were the bathrooms. read more

Slowest mcdonalds I have ever been to & good luck getting the correct order.

McDonalds - 10310 Illinois Road Fort Wayne Indiana 46814 AWESOME employees - food is great! read more