Went here today for dinner I promise you this fills you up it was so good. Looked good tasted good…read moreand just was great! they told me 15 min was ready in like 7 min nice and fast and great service.

Service: My order had to be repeated like five times. The persons taking my order didn't understand…read moreI wanted three tacos on one plate and two on another.The order was served correctly, maybe it was loud in the kitchen idk. Order was two asada tacos and one al pastor with green salsa. The other was one taco de Al pastor and one buche and an 8 ounce cup of beans. Asada was nothing special, kind of bland. Al Pastor: it was decent, would eat again, it's better than most. Buche: was nicely flavored. Beans: I love beans that aren't completely smashed and have some texture! Their beans were a beautiful texture. The beans fell really flat on flavor. The taste was beans, not beans cooked with any additional flavors. I didn't have more than one bite. The texture was on point though, wish they were flavorful. Taco size: the tortillas are the very small street size. We did see someone get served asada fries which were huge and looked good, I'd swap the meat out. Cleanliness: The store, meat market and restaurant were all clean. Would we return? For the pastor or buche yes, would skip anything with beans and asada.

Not sure why there are so many bad reviews. Customer service was great-the drive through guy was…read moresuper friendly. Our order was perfect and tasty. My veggie burger is legit! Not just a patty and a bun but lettuce, tomatoes, onion, and pickles like the real burgers get. *I guess the chicken fries were super dry. *said the guy who didn't use his dipping sauce This girl chose wisely and is a happy camper.

Now I know why this location has such a poor rating…read more Unfortunately, no one seemed to care. My order was messed up, and they couldn't even make sure I received sauce for my nuggets. I can't eat sesame seeds and inquired about the potato bun as we've successfully had before. It may seem like a small thing, but it's really about the lack of attention and customer service. More important when it involves someone's health and cause and effect of ending up in the hospital! Well it's pretty apparent that you don't care ! I'm sorry, but I WILL NOT continue supporting a location where customers are treated with this level of disregard. These employees need to understand that a job is more than just showing up and collecting a paycheck. There's value in learning basic job skills, taking pride in your work, and--most importantly--understanding Customer Service 101. The customers they serve are the ones keeping the business going and, ultimately, helping support those wages. And honestly, this starts at the top. The owner and management need to take responsibility. If employees aren't being properly trained, supported, or held accountable, what exactly are we expecting? I'm not expecting perfection, but I am expecting people to care enough to get the basics right. Sadly, when there's no pride in the work, no accountability, and no respect for the customer, it shows. This location definitely showed that today. NOPE. I'll take my business somewhere else. If I could have given this location a zero, I would have. It will NO LONGER receive any money from me, my family, or my friends. Initially, this may mean nothing to the employees who couldn't have cared less. However, their choices and the way they interact with people today can have lasting consequences. How someone approaches work, treats customers, responds to mistakes, and accepts responsibility can affect their reputation and future opportunities for years to come. It's unfortunate that they may not yet understand how their actions today can shape their future. Hopefully, management recognizes the need for better training, stronger accountability, and a renewed focus on basic customer service. All I can say is that they lost my business and support. !

Placed mobile order, at 1:13, food was ready and order was confirmed within minutes! I was asked…read moremultiple times by Ashley if the order was correct, if anything else was needed! I was in and out of the drive thru in under five minutes!!! Great customer service, fast, order correct.. Return every time I'm in town and need something quickly for the kiddos! I've never been in the store, it's a great location, never had an issue, always EXCELLENT customer service!!

This restaurant needs to be shut down. Read the other recent reviews of this dumpster fire of an…read moreoperation they are running lately. At what point do law enforcement, the Fire Marshal, or another local authority need to step in and address what is happening at this Taco Bell? If there is an actual emergency at nearby businesses, police, fire or ambulance won't be able to respond because of this chaotic traffic jam their drive thru is causing. It's like a game to this staff, it's like they're trying to do this for fun. I'm sure they're not doing this on purpose but on the other side of the coin, read all of their recent reviews, it sure looks like a game to them. On the evening of October 1, 2026, I spent approximately two hours trapped in the drive-thru at the Fernley Taco Bell. I understand that 8:00 p.m. is part of the dinner rush, so I expected some delay. What I did not expect was a situation that became so disorganized that, in my opinion, it created an actual public-safety hazard. When I finally reached the speaker, I was told that the restaurant was not accepting cash or card payments and that customers could only order through the Taco Bell mobile app or DoorDash. There was no sign or warning before entering the drive-thru explaining this. A simple sign stating, "Mobile and DoorDash orders only -- no cash or card payments currently accepted," could have prevented much of what happened. Instead, customers continued entering a drive-thru they effectively could not use, and once inside, there was no practical way to leave. The backup became enormous. At one point, the line extended toward AutoZone, while a second line formed across the street into the Grocery Outlet parking lot. Cars were blocking the street completely. The two lines essentially formed a "Y," with drivers competing to merge into the same drive-thru. What a nightmare. During the roughly two hours I was stuck there, I personally counted at least four near-collisions behind me, cars honking and witnessed one road-rage confrontation where the 2 lines merged into 1. Traffic flow was being blocked, people were trying to get out, but blocked by other impatient people protecting their spot, drivers were becoming increasingly frustrated, and customers who finally reached the speaker were furious when they learned that normal payment methods were not being accepted. Several people were yelling profanities at the employees. I actually felt bad for the employees dealing with that situation. If employees truly are not permitted to put up a temporary sign warning customers, then management or corporate policy needs to change immediately. If they simply chose not to warn customers, that is even more concerning. Either way, the result was the same: a restaurant's drive-thru problem spilled into surrounding traffic and created what appeared to me to be a legitimate safety issue. I will also accept responsibility for staying in line after realizing something was obviously wrong. I had just finished a stressful day at work, really wanted a Mexican Pizza, and kept thinking the line would eventually start moving. That was my mistake. Unfortunately, this was not my first strange experience at this location. A few months earlier, I went there for breakfast and the employee at the speaker politely told me, essentially, that she was not ready for a customer and suggested I go to Burger King instead. She was polite about it, but the situation was so unusual that I remembered it. After what happened on October 1, however, this has gone beyond simply being poor customer service. When a drive-thru backup is interfering with surrounding traffic, drivers are nearly colliding, road-rage incidents are occurring, and customers are effectively trapped for extremely long periods of time before learning they cannot even purchase food normally, someone needs to address the operation of this location. Read the other reviews and decide for yourself. There appears to be a long-running customer-service problem at this location, and after what I witnessed on October 1, I believe it has reached the point where management, Taco Bell corporate, and potentially local authorities should determine whether changes are necessary to prevent another dangerous traffic situation. Their customer service is so bad that at this point it is an ongoing public safety issue. Somebody is going to get hurt or killed from this one day if no changes are made. Pedestrians walking by have to zig-zag around a bunch of cars carefully trying not to get hit. Cars are playing chicken with each other. This mess was embarrassing. After this experience, I will not be returning to any taco bell ever again in life over this level of carelessness and incompetence. Don't just take my word for it, Read the other reviews, they do not care. They want you all to go away.

I recently as of Last week went in the afternoon had the same plate I have had in the past it was…read moreall dried out the meat was dried out and they did not even put a Salad on it and the rice was dry I even got Garlic Naan bread it was dry I think this place has went down hill fast Sadly.

many vegetarian options! love the mediterranean salad! very spicy and flavorful as well! people who…read morework here are super nice as well!

Late post 7/15/26…read more Jack in the Box has consistently provided some of the best customer service compared to other fast-food restaurants, especially in the Fernley area. On this visit, the young lady (teenager or early 20s, blonde) taking drive-thru orders was exceptionally pleasant, clear, and professional. She explained the process, apologized for having us pull forward to wait, and thanked us throughout each interaction. Even with what appeared to be a busy period, she remained friendly, patient, and genuinely courteous. It was one of the best drive-thru customer service experiences I've had in quite some time. Unfortunately, I wasn't the driver, so I couldn't see her name tag to recognize her personally. She truly deserves recognition for the outstanding service she provided.

Came from Fallon headed to Reno, stopped rq for sum fast food, Ordered a Jr Bacon Cheese burger &…read moreonly got a plain burger. So upset i didnt check before leaving but who would put together an order and forgets the bacon. Only star im giving is 1 for their fresh fries.

They always give you fresh food which is a plus but if you do an online order and it says 3:26 and…read moreshow up to the drive through at 3:23 you arent getting your food. They will kindly tell you that your order will be ready at 3:26 Park up front and then wont bring it out you eventually will have to go in and get it so if your in a hurry check tour order time before you place it

​We stopped by this new Panda Express location on our way home to California, and it was a total…read morehome run! ​The restaurant was remarkably clean with an awesome vibe and modern ambience including a really beautiful mural art that immediately catches your eye. ​The food was fresh and delicious, and the portion sizes were even better than usual. We tried the Hot & Spicy Orange Chicken, which we had never seen back in California, and it was fantastic! Our regular go-to items- Kung Pao Chicken, Honey Walnut Shrimp, and Orange Chicken, were all spot on. They had run low on the String Bean Chicken after the lunch rush, but they made a fresh batch right when we ordered without hesitation. ​A special shoutout to Samantha at the counter! She was incredibly kind and welcoming, and she even gave my kids a few extra fortune cookies, which totally made their day. ​Awesome overall experience, we will definitely make this a regular pitstop whenever we are passing through!

It's been a LONG time since we've tried KFC--probably about a year now! After our last experience,…read morewe honestly weren't in any rush but this time we ordered pick up vs delivery. We saw their special on hot wings and thought, "Why not give them another try?" I'm glad we did because the hot wings were just as good as we remembered! We also tried their popcorn chicken, but unfortunately, that was a little disappointing. The pieces looked and tasted slightly undercooked to us. I honestly think another 30 seconds to a minute in the fryer would have made a big difference and given them the texture we were expecting. We also tried a few different sauces. They were all just okay--nothing really stood out, and surprisingly, we didn't think any of them paired particularly well with either the hot wings or the popcorn chicken. That said, I do want to give credit where credit is due. This time, we picked up our order instead of having it delivered, and the experience was better than our delivery experience last year. Overall, I'm glad we gave KFC another chance. The hot wings were definitely the highlight and brought back some good memories of why we liked them in the first place. The popcorn chicken and sauces could use a little improvement, but at least the pickup experience was a huge step up from last year! Maybe we'll be back for those hot wings again. Sorry forgot pictures

I came in to order two pieces of chicken on Thursday 8/29/26 in the early evening. The drive thru…read morecashier told me they're all out of chicken. I asked how? He sounded frustrated with me and then replied "well I guess we do have chicken but if you order anything it would take like 30-45 minutes so you might not want to." The restaurant had one customer inside. I then told him I'll pay for chicken beforehand and I'll just like go to Walmart across the street to blow the time. I came back 40 minutes later and my two pieces of original recipe weren't made yet. Customers walking in were advised to leave or wait. I sat at a table. Finally after 15 more minutes of waiting I asked him if my two pieces of chicken are ready yet. He said "oh, 3 more minutes." 15 minutes later they finally had my TWO pieces of chicken cooked. The whole 1.5 hour ordeal was frustrating and confusing. How does kfc run out of chicken before 4:30 pm? How does they say they're out of chicken and then say they do have chicken in the same sentence? This is confusing. The Fernley location usually takes about 20-30 minutes to get your food but this was ridiculous.

Late post 7/15/26 I…read morepersonally prefer Pizza Hut's Original Pan and Hand Tossed crusts, especially with the Garlic-Parmesan Hut Blend seasoning. The Pepperoni Duo is another favorite, featuring both traditional pepperoni and crispy cupped pepperoni for extra flavor and texture. I do wish there were a little more and equally placed toppings. (Some slices had less pep and vegetables) In Fernley, only a couple of places offer something similar. Pizza Factory is another favorite, especially with their Hot Honey drizzle. We also enjoy Pizza Hut's Personal Pan Pizzas--they're the perfect size for a quick meal. Their daily deals and weekly specials make them an even better value, so we find ourselves ordering there fairly often. Delivery provided by DoorDash the PHut app.

Delivered exactly as ordered and just shy of 30 minutes! I…read moreuse the online app which cuts the time down. They have gotten the order wrong a couple of times but overall I like this location.

Combination of 3 visits Taco salad visit - 2 food and…read moreservice Steak visit - 4 food and 3 service September specials - 4 food and 5 service This was my first time trying their taco salad, and unfortunately, it was extremely disappointing. I understand that many local restaurants use prepackaged ingredients, but I didn't expect to find tough lettuce stalks, broccoli, and other leftover vegetable pieces mixed throughout--almost as if they were added to make the salad look fuller. When I asked the waitress about it, she replied, "Yeah, they throw everything in there--sorry." If that's how the taco salad is prepared, it should be disclosed on the menu. We also ordered a ribeye and another steak. While this isn't a steakhouse, the cuts were decent for this type of restaurant. Since I already had a discount, my concern wasn't the cost or a refund--it was the responsibility to let customers know what they're being served. Unfortunately, the salad ruined my appetite. We later returned and had a much better experience. Abbi and Cassandra were pleasant, and Deven provided excellent service. Despite the restaurant being extremely busy, he remained calm, attentive, and apologetic about even minor delays. We also enjoyed the house-made soup and tried the September specials. Overall, this was by far the best of our three visits. Great job by Deven (5 stars)--he was a breath of fresh air--and both hosts communicated well. (Also 5 stars)

Overall not my favorite spot in Fernley for comfort food but lately its almost like gambling,…read moredepending on the day an time you go really determined how your visit goes. But went over the weekend an tried one of their feature dishes for October. Chicken, Pesto sandwich it was a 7.5 the chicken was moist an juicy, the pesto amazing but overall presentable not really there like the picture. Service an ambiance could've been better, Service was o--kay, not the greatest an the ambiance was loud, there was 4 people about 2 booths from us an they talked so loud I had to scream at the waitress and my wife just to have a conversation but unfortunately the staff didn't see it as annoying as I did and didn't say anything.. overall I might go back but not something I'm planning a evening out for.

Horrible service when asking for a type of cheese lady was very rude not worth coming here at all.read more

We've attempted this Subway a couple of times, and unfortunately, the experience just gets worse…read moreand worse. Placed an online order for pick up while we were shopping, picked up the order and immediately feel the sandwich is hard as a rock, and a lot lighter than expected. It was apparent they used old, stale bread, and only made a 6 inch when a footlong was ordered. Bring it to their attention and the manager starts rolling her eyes, due to her staffs incompetence to read, putting the blame on the customer. Her response was to make a 6-inch, to make up for the missing half, my response was to please remake the whole sandwich as it's cleary hard as a rock. She had the audacity to look me straight in the face and said "NO", which is an unacceptable response in the food service industry. Customer Service is half the job, along with making the sandwich correctly, if you can't do either of those, you don't deserve to be a manager. Rant over, go to Main steet Subway if you want a pleasant experience, they got it going on over there.