I'm not much of a fast food eater, however every so often, in times of need and with no time to sit down and eat, they definitely come in handy. I happened to be near McDonald's and noticed there were no waits or long lines, so I decided to grab a quick bite. The representative over the speaker was very pleasant, clear, and professional. Once I pulled up to the cashier window, I realized he was also the person who took my order -- and again, he was personable, welcoming, and genuinely kind. I made sure to let him know he was one of the better interactions I've had at this location. I usually try to avoid this McDonald's because of the lack of customer care I've experienced in the past, so I felt Osvy deserved recognition. He's a great representation of customer service and should definitely work the window more often. Per usual, they had me park and wait for the food, but Aspen was also very pleasant and actually thanked me -- which sadly seems rare nowadays. Usually team members just hand you the food and walk away. Overall, today was one of the better experiences I've had at this location. Great job, Osvy and Aspen! read more

McDonald's - Osvy great customer service and best drive thru team member - Burgers Near Me - Fernley, Nevada

We were heading back from Reno, NV to Mesa, AZ and didn't remember how long it would be until we'd see some restaurants down the road, so we pulled into a pickup spot and placed a mobile order. Didn't take long to order our two breakfasts - two sausage burrito meals with hash brown and drink (we chose Dasani waters because we already had Dutch Bros. drinks with us). In the time we placed our order we saw several cars lining up in the drive thru. Great sign that early in the morning. Looks like this location feeds a fairly steady breakfast crowd. Before we knew it, a smiling young lady brought us our waters and our bag of food. Wife did a quick check, and it was all there and hot. Made our morning. Everything was delicious and cooked perfectly. We hit the road and made it a great day. read more

Our order was incomplete The lady in take out was incompetent and challenged us when we asked for our complete order No apples or raisins with the oatmeal Gave us a knife and fork to eat my watery oatmeal KEEP AWAY!! read more

Don't get me wrong I'm an absolute 100% a dog person. Came in and first thing I see is nobody using the kiosks. We would rather place our order with a person! We hate these kiosks. Lady had come out and looked at a line at the counter with over 6 people waiting to place orders and turned walked away. Took over 10 minutes to place our order we almost left before I was starving and decided the use the shitty kiosk. Another customer must've known someone behind the counter coming with their dog. Places the dog on the counter. Spends time petting the dog on the counter which really to me is very inappropriate in a place of food especially on the counter where food is served. Gross. Don't recommend coming to here. Supposedly it's the managers wife who was interacted with the dog on the counter. Also the same lady who walked away from the waiting customers! Lmao great service here folks. Don't come on down. read more

Shit was bus not gonna lie. I like to keep it plain and simple getting the 10 piece nuggets meal, and it was pretty good, service was what you'd expect, I don't know what "Ambiance" means read more

McDonald's - Me eating my 10 piece nuggets meal with a large fry and a large Diet Pepsi - Burgers Near Me - Fernley, Nevada

I am not sure if this location of McDonald's is unable to keep staffed fully? Or if it's an competency or attention to detail of ... But I have stopped at this McDonald's three times, because it's conveniently located between Fallon and , and all three times I've stopped. They asked me to pull aside and wait approximately 5 to 10 minutes for additional food because they were unable to while my vehicle went through the drive-through at the window... Every of the three times I've been and they've asked me to pull aside and wait for food at least 2 to 3 other cars are also waiting for food the side away from the drive-through. It's pretty frustrating... And I have to say I will be unlikely to stop again at this location, because usually I'm in a hurry and or on a timeline and it throws it off, waiting an excessive amount of time for what should be fast food. read more

Most horrible McDonald's Ive ever been to. Food was almost inedible. The only reason we came here was because my two little boys wanted a happy meal while traveling from CA back to Idaho. Waited close to 15 minutes inside for cold food. And I mean EVERYTHING was cold. At least 2 people walked back in after waiting in the drive-thru forever and had food missing or the wrong order. Employees here don't seem to be too high on the gene pool. read more

I'm pretty sure service at this McDonald's is the worse in the area. We ordered a number 8 Bacon egg bagel meal. Received a steak and onion WTF. Going to Taco Bell next time. read more

Found Multiple strands of hair in my food and left a bad after taste ........... read more

Food came in a timely manner. You should have left the drink station. Employee had an attitude because I wanted refil. Asked for ice and unsweetened tea. Employee didn't add ice. It's Iced Tea. read more

I'm first time in US taste the very very delicious cheeseburger thank you guys for good service

I would give 0 stars if I could. Rude AF drive thru. What the heck is up with this generation sighing! I wanted to pop him for the eye roll and sigh. (I don't tolerate that from my son and certainly shouldn't have to with an employee in public service.) Grow some balls boy..all I wanted to do is change the amount of something on my order. Besides the rude service the food was atrocious...my bad for not looking at the review first but really how bad can you mess up a sweet tea and chicken McNuggets. Well you can...the nuggets were like coming off a rubber chicken and the tea pot is in need of desperate cleaning. Nobody likes to drink the bottom of a tea container that has obvious mold by the musty taste. read more

Employees have attitudes when they don't have the food that they advertise and slam doors in your face 100% would not recommend

Ok, here we go!! Last week, and for several weeks before last week, my "go to breakfast" was at this place. Nice to stop there before work to git myself ready for the day!! $5.56 for a medium ice coffee (plain flavor) and a sausage, egg and cheese sandwich. No meal "deal", just the two items. No more. No less. $5.56. Fair enough. Yesterday I stopped in, and the SANDWICH ALONE was 5 bucks. AND, THEY COULD NOT PROVIDE ICED COFFEE!! Hmmm. Nope. Not this lil' piggy!!!!! I told them to forget the order altogether whilst in the drive through, and I made an exit, stage right! I'll grab something, ANYTHING at Walmart next door for under 3 bucks for breakfast. This McDonalds has been bouncing around with pricing to the point that my vehicle has decided to NEVER RETURN!!! This may work out fine in Kommie-fornia and other areas, (or not) but I ain't playing that game with them. CRASH AND BURN MICKY!!!!!!! read more

When a McDonald's restaurant gives this great of service I have to leave a review. After a super long day of driving from Portland Oregon we were completely parched and stopped in to get some drinks. We ended up getting a vanilla cone and a pretzel mcflurry. Great choice for both of us! Super fast and friendly service, thank you! read more

McDonald's - a person holding a cup of coffee - Burgers Near Me - Fernley, Nevada

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No dipping sauce for nuggets, no napkins, 20 min wait for cold food. How hard is it? It's McDonald's so they don't care because there will always be some idiot like me who keeps going there! read more

Just received this food from the Fernley McDonald's and it is disgusting! My burger patties are both old and burnt. My son's chicken nuggets cold and we only live down the street! This place is god awful and needs to be shut down. The stuff they allow to leave that kitchen is disgraceful. read more

McDonald's - Just got this burger from McDonald's in Fernley. Both burger patties are old and disgusting. - Burgers Near Me - Fernley, Nevada

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We arrived at 11:40pm. The website says it closed at 12am. We waited in the drive thru line for 10 minutes with no answer. We pulled to the window and still no answer. I called and the lady said that they were closed already. She was very rude about it and I am not happy at all. Horrible customer service. read more

This place a joke of a fast food place should not take 30 minutes to get 4 burgers an nuggets

I don't know why all the bad reviews, this is my first time here and the staff was all so friendly and they let me use their bathroom without having to order my food first. Aaron the employee went above and beyond for my family. It was very clean and tidy here. read more

Been good so far. Haven't messed up an order yet and employees have been nice and professional.

FRIES ARE SUPPOSED TO BE CRISP!!!! Soggy fries, overcooked burgers served cold and not as ordered. Why bother.

Worst tasting McDonald's I have had. My kids wouldn't even eat it. Chewy meat and bad lettuce.

Waited 10+ minutes in line at counter inside and no one acknowledged us! When I said something they said it would be awhile!! Would do zero stars if I could read more

Garbage. The mobile deals don't work, no self serve soft drink stations anymore. You should avoid this dystopian 1984 style McDonald's. If you're driving through town or a resident. read more

McDonalds food sucks. It is not worth the cost for subpar food and especially the rude service they provide. It would not hurt my feelings to start seeing location closures read more

McDonald's is McDonald's. Drive thru was packed, took a while to get order in and then while waiting had to pull over and wait for food in the numbered waiting section. Out of the 25 min wait, the food was hot and fresh, especially the fries. Can't complain there. read more

Standard average McDonald's. Cold hash browns. The 3 stars is for having the only McDonald's who sales a large coffee for $1.99 when all other non-specilty drinks are $1. I could gave gone across the street and had better coffee and hot food at Jack in the box read more

My fries were cold, i asked for sauce for my fries and nuggets they gave me 2 sauce packets :( soo disappointing

On the way to Black Rock City, we stopped here for breakfast. The bathroom was clean and stocked with toilet paper. My hash brown was fresh and crispy, and my sausage egg McMuffin was fresh and made perfect to to the very last bite. I appreciated my visit here! read more

Went to drive thru and I im regular customer and they always forget to put my order completely and they have horrible Attitude when going back this is in fernley nv read more

This McDonald's has gone down very much in quality of food and also customer service. I'm always missing it as and there food is never fresh. The workers are always grumpy or seem like they don't want to be there. I've lived here all my life and this is the only place I refuse to eat at even if my kids beg me I WILL NOT go here. The young people that work there aren't trained or now anything about customer service. One young man was so focused on talking to his colleagues that he threw my fries upside down and threw the burgers on top! He wasn't even looking when he handed me the bag and it almost dropped out the window. What's wrong with the school aged kids these days, it's like they don't know how to treat people but expect to be given everything including common courtesy. Treat people how you want to be treated. If you don't like working there..DONT! read more

HORRIBLE CUSTOMER SERVICE!! 10 people standing around with maybe 3 people working!!! As the lady came back from break she let all her coworkers know she hated every single one of them! My kid loves McDonald's and it usually is a treat for her but she was even ready to leave with how long it took to get two sausage McMuffins and two has browns! 20 minutes later we finally got our food! Next time I'll push to Reno to treat my daughter! read more

One star is exactly what it deserves! 15 mins for the chicken sandwich well the fries sat there. Went inside so no mistakes I wanted to walk out!! The lady came from cleaning the lobby straight to the kitchen In the food . The kitchen was a mess making it uneasy for me. When we as costumers have to pay that amount of money for food you all should find it important to have a clean and respected job for each employee The employees were just in the kitchen huddled talking playing . This isn't my first time at this one they always mess up why I walked in. Big mistake! Didn't want to see all of what I had. My stomach didn't hurt last night I woke up this am so I'm ok. Won't support this type of franchise will keep passing it on by. read more

So this is actually my fourth time going through the drive-thru since moving to Fernley and asking for well-done fries, for which I'm perfectly happy to pull to the side and wait for (which I've done) and getting regular, less than freshly fried fries. If the restaurant can't or won't do requests like that then please just tell me when I order! read more

Customer service seemed like they didn't want to be there. Went through drive through on road trip. Left and before I can check my food noticed my 2 cheeseburger meal had no cheese!!!! No cheese on a cheeseburger. No onions. And no pickles!!! Just meat and bread ! I was too far away to go back. I'm so disappointed. read more

McDonald's - a person holding two small pizzas - Burgers Near Me - Fernley, Nevada

I've been to a lot of bad McDonald's but this is the worst. They continue to get my order wrong and today was the worst. Ordered at 10:20, paid at 10:25, and finally got my order at 11:00. Who goes to a fast food and it ends up waiting this long. I get faster service at a sit down restaurant. When I talk to a manager, he answer is they will do better and offered an apple pie like that would resolve their incompetence. It is just unbelievable what i go through going to this place. read more

I asked if there was ketchup in the bag, the guy didn't know. I asked for ketchup, just in case - guy said, "Here's a little extra for ya.' And handed me two packets. Two? Oh boy I sure hope there's more in there. Then he forgot my drink. I had to go back for my drink. When I finally open my bag, the burger is cold and smooshed flat. And there was no other ketchup in the bag. Also, this location is overpriced to hell. I'd let my kids go hungry before going back, even if they were like 'wah wah we haven't had any food in 3 days wah wah' read more

Worst service!!! There is not one car in the drive through but they make 6 cars pull forward and wait for there food in the parking lot. I am assuming it's to make there timer stop so they show corporate quicker times for service. When you ask for extra condiments at the window the they roll there eyes and still forget them when they send your food out to you in the parking lot. Plus they get your orders wrong and you end up having to go in and get that fixed. This happens almost every time I come here. read more

Nothing has changed here. It is obvious that management doesn't care about bad reviews or they would have improved by now. I think they have actually gotten worse. Went to get a 2 cheese burger meal and some nuggets for lunch today. First thing I noticed was a dirty dining room. Tables not clean. Ordered my food as takeout at the kiosk. Waited over ten minutes and then got 2 burnt and cold pieces of crap. Told the employee at the register that you have dirty tables that need to be cleaned, "Ok" was the response. Sat down at a table to eat after cleaning it myself. No one ever did come out to clean the dining area. What more needs to be said? For $13 I could have gotten a much better meal at a regular restaurant which is what I should have done. I don't think I'll try eating here again. They are not going to change. Nice going McDonald's! read more