Not sure why there are so many bad reviews. Customer service was great-the drive through guy was super friendly. Our order was perfect and tasty. My veggie burger is legit! Not just a patty and a bun but lettuce, tomatoes, onion, and pickles like the real burgers get. *I guess the chicken fries were super dry. *said the guy who didn't use his dipping sauce This girl chose wisely and is a happy camper. read more

Burger King - I can't believe i didn't know they have veggie burgers. Super tasty! - Burgers Near Me - Fernley, Nevada

Now I know why this location has such a poor rating. Unfortunately, no one seemed to care. My order was messed up, and they couldn't even make sure I received sauce for my nuggets. I can't eat sesame seeds and inquired about the potato bun as we've successfully had before. It may seem like a small thing, but it's really about the lack of attention and customer service. More important when it involves someone's health and cause and effect of ending up in the hospital! Well it's pretty apparent that you don't care ! I'm sorry, but I WILL NOT continue supporting a location where customers are treated with this level of disregard. These employees need to understand that a job is more than just showing up and collecting a paycheck. There's value in learning basic job skills, taking pride in your work, and--most importantly--understanding Customer Service 101. The customers they serve are the ones keeping the business going and, ultimately, helping support those wages. And honestly, this starts at the top. The owner and management need to take responsibility. If employees aren't being properly trained, supported, or held accountable, what exactly are we expecting? I'm not expecting perfection, but I am expecting people to care enough to get the basics right. Sadly, when there's no pride in the work, no accountability, and no respect for the customer, it shows. This location definitely showed that today. NOPE. I'll take my business somewhere else. If I could have given this location a zero, I would have. It will NO LONGER receive any money from me, my family, or my friends. Initially, this may mean nothing to the employees who couldn't have cared less. However, their choices and the way they interact with people today can have lasting consequences. How someone approaches work, treats customers, responds to mistakes, and accepts responsibility can affect their reputation and future opportunities for years to come. It's unfortunate that they may not yet understand how their actions today can shape their future. Hopefully, management recognizes the need for better training, stronger accountability, and a renewed focus on basic customer service. All I can say is that they lost my business and support. ! read more

35 minutes to get a chicken nugget kids meal. No cars in front of me when I ordered either. Only reason I didnt drive off is because I paid. Then didnt see anyone at the window, walk by, or check on me in 35 minutes. I timed it. Lone of cars built up behind me so someone was taking orders. Just insane. ​ read more

This place is hit and miss. If you go when they aren't busy the food is hot and delicious but when they are busy it's lukewarm and stale almost like it's been sitting in the warmer. Friendly staff but the lobby could be cleaner read more

Never been in drive thru so slow I'd actually rather sit in a packed drive thru line at in and out than this a car moves up every 10 minutes

I would give 0 STARS if I could!!! This Burger King was playing extremely loud music through a JBL speaker, which was sitting on the counter, as we were trying to order our food, and when I said something about it being very unprofessional, the lady looked at me like I was a KAREN. Ok, whatever! The seemingly untrained cashier continued to ask us what we said, and he still got our order all wrong. He ordered us the wrong food, and he gave us small clear plastic iced coffee cups when we paid for medium soft drinks, and they had no lids for the coffee cups. Most of the tables were sticky like they hadn't been cleaned in awhile and the garbages were way over-full. Retraining needed in that place for sure. - Karen Out! read more

Rebecca and Mellodi (not sure how to spell it) are super rude for their own doing of not being able to work correctly. I waited 45 minutes for 2 kids meals I didn't get because I can just "go somewhere else" after the lady took a picture of my card and me waiting for that long. So I did, doesn't help the lady was just sitting on her phone too. I didn't deserve to be talked to like an idiot. Not sure if that's how they speak to the rest of the crew, but I'm a paying customer. Also not a good look to have an employee taking pictures of cards at the window, idc if it's going to be "rung up later" that seems pretty illegal read more

Burger King - Burgers Near Me - Fernley, Nevada

The 3 ladies, one of them being the "Manager" was so unprofessional, i speak and understand Spanish, the words they were saying infront of my kids. Today Nov 28, 2025 at 1:20pm I ordered online inside the restaurant, waited and waited, saw how they dropped bags full of food and picking it up and saying f this! This is what they want! When I got up to ask about my order, the manager said "its been there not my fault you didnt ask for it earlier. " food was cold and they refused to re do it. I asked for bbq and the manager said "if I dont like what i heard I should eat outside" very upsetting. I hope someone does check the video and see how they acted. They shouldn't be working there. Especially the manager whom allowed and started the unprofessional behavior. Would love someone to contact me too read more

Walked and ordered burgers. Overheard the kitchen employees talking about a rude drive through customer. The woman stated " I'm gonna spit all over their food." Restaurant is dirty, service slow, food was cold. AVOID AT ALL COSTS. read more

30 minutes in the drive-through is unacceptable. The help needs to quit talking and joking around and do their job for quicker service. Highly do not recommend this place. read more

If it was possible to give zero stars, that's what this one deserves. Long wait times, customers getting angry they'd been waiting too long for their food, one Door Dash driver having to leave without her pick up order because she had other deliveries getting cold in her car. My onion rings were stone cold and my bacon cheeseburger tasted like something to feed a dog. Only saving grace was the young lady who took my order and made my shake. She realized it looked watery and made a second one that was perfect. She did a good job of trying to help the two Tweedle Dee and Tweedle Dumb girls who were doing a confusing and chaotic job bagging orders and handling the drive thru window. How hard is it to look at the screen and put the right items in each order??? If the owner of this location cares at all, at the very least those two idiots should be fired immediately. As for the back kitchen staff, maybe there should be some extra training on how to serve HOT food! read more

I would give this shit show zero stars if I could. I was waiting over ten minutes at the drive thru after the attendant said the she would be with me "in a minute." Of all of the fast food restaurants in Fernley, Burger King is the worst. Customer service is nonexistent. The lesson to be learned is that an establishment that gives piss poor service is not worthy of your business. I will not be coming back... read more

As we were leaving we saw a cockroach crawling around the lobby. Never will eat there again

Absolutely terrible! No idea how they are still in business. I paid 10$ for a double croissant-which with egg and bacon. First off..why is it called a double if it only has one sausage patty. My husband got a whopper and it was three times the amount of food for the same price. The bread was mush..it was disgusting...my hashbrowns were overcooked...I told her I wanted medium and she charged me for a large...then I went to fill my soda up and there was no ice and none of the sodas had the caps on the spouts so I was sprayed with soda and the lady working didn't even care. I wasn't given syrup with my 3 orders of French toast sticks. Just stupidity. I will never eat here again! read more

They hardly ever get my order correct. Things like forgetting to ad the two tacos when I order a number 9 or giving me something totally different than what I ordered. Never going back read more

I was hung up on when I called to ask if my toasted sourdough double was accidentally not toasted. I thought I got lucky and reached the cook himself, he said it was toasted, and said said I didn't believe it was, (you be the judge by the photo) he then got angry and said that they get a lot of calls about the sourdough doubles being toasted or not. I was the only one in the drive through so being busy was not the issue, The other restaurants and their drive through's packed. Not this one. I had thought my phone call was going to be a friendly coaching nothing more. I plan on avoiding this place all together, the real looser in this situation is the franchise owner. Not sustainable with poor customer support and low quality food. read more

Burger King - So I was hung up on when I questioned if my toasted sourdough double was really toasted or not, - Burgers Near Me - Fernley, Nevada

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Walked into this restaurant, it is the nastiest place we have ever been. My husband is a chef so we understand sanitizing standards. Place is filthy. All workers have zero gloves. Touching money then food. Eating food hand to mouth and then directly into food prep. Specifically hand in cheese, eat cheese, same hand back into cheese to put cheese on food. DO NOT EAT HERE!! Negative -10 stars!! read more

I know COVID has everything out of sorts.... but geez..... burgers were Barely warm and did not even warm the cheese let alone melt it.... restaurant was not clean.... sign on table says it is cleaned and sanitized and all kinds of crumbs.... fries were okay..... girls behind the counter had to be told to continually bag the food versus chatting..... Disappointing!!!! read more

This is one of the worst Burger King's ever don't ever come here. It took like 25 mins minutes for our food and I'm pretty sure they're not wearing gloves . read more

Worst bk I have ever been took. Not only did the kid that was making burgers made ours wrong , but he made the person in front of us wrong twice. Then when we were leaving the parking lot the little point Dexter and his little girlfriend tried to run over the top of us with his lifted blazer. Never going there again read more

Woooowe the standards have dropped. Flies everywhere, floor looks like it hasn't been cleaned it weeks, menu is broken, $12 burgers, dirty windows, the workers don't wear gloves, touching their hair and phones then touching the food. Workers weren't rude but sure haven't been taught basic hygiene. read more

Where to begin? What a waste of $12.68! I did the drive-thru at dinner time and got the number one Whopper meal. I soon learned why I was alone in the drive-thru lane and why no one was dining inside the place. I mean it was empty! Everyone else read the reviews on this establishment. I started by ordering coke, but they were out of coke. Really? I'm not sure how a fast food joint runs out of Coke but there you go. I was told I'd be given sugar for the tea that I decided to go with, and got mostly Sweet and Low which doesn't work for me. The fries were old....and cold. The whopper was the same. They'd been sitting for awhile, I guess. No ketchup either. Guess I should have asked for it, not that drowning the fries in ketchup would have really improved the taste. I asked for a receipt once I got my order, but was told that there was no printer paper to make receipts. How in the heck does a COMPETENT manager allow that to happen? This store is just AWFUL. The owners of this franchise should really evaluate closing this place up. The quality is one star, and that's being NICE. I won't return. I want a refund. I have filed a complaint with the Better Business Bureau (BBB) regarding this "restaurant", and given my first one star rating, ever. My first BBB complaint, ever. How nice. read more

Burger King - Cold and old, both the fries and burger! - Burgers Near Me - Fernley, Nevada

It had been over a year since I had went to BK here in Fernley, saw the ad for their new "BK sourdough burger" and since I am a fan of the sourdough Jack, thought I'd give BK's a try. It was just nasty, bun wasn't toasted, it was limp, and I'm not even sure it was sourdough. I thought every place has a bad day, so I mistakenly tried again with the same results, even tried a 3rd time with a different order for a family of 4, and the food was just nasty. I ordered a "BK big fish, and it was hard, not in a crispy way, just hard. I won't be going back. read more

Semi raw chicken sandwich result of the counter staff being too busy talking with each other they were unable to do their job properly. Thankful I realised it was not cooked and I didn't get sick, upset that I wasted 5 bucks. read more

This review is based on this restaurants COVID-19 response. The three people working behind the counter that I can see are wearing masks that are hanging down below their noses or furthers (so their noses and in one cask mouth is exposed). They don't pull up the masks when they help customers. Another employee is on break in the dining room and he isn't wearing a mask and is talking loudly on his phone. There is a sign requiring masks in the restaurant, but obviously not enforcement or respect for the mask order. read more

This must be the most difficult Burger King to work in or they just can't do simple math. read more

Burger King - Zero! BBQ sauce on a rodeo burger. Got a 10 piece nugget.. daughter only ended up with 8 other 10 piece for my other daughter only got 9. - Burgers Near Me - Fernley, Nevada

This weekend we picked up a cheeseburger, fries for my toddler. When we got home I took the food out of the bag, the cheeseburger wrapper was wet and red - I opened it all the way up and it must've had a cup of ketchup and mustard on it. It was dripping!!!!!! Try to feed that to a 4 year old. I tried calling the store 4 times and no one answered. I did not return as I am not a fan of getting replacement food with spit in it and that's what I assume they will do. It is frustrating trying to keep local food in business but they are serving bad food so we do not want to go back!!!! read more

Went by this location after getting off work at 8am. Two weeks in a row on Wednesday morning. I wanted a Whopper? I used to buy them all the time. I was told that they do not serve them. Last weeks excuse was they were cleaning the grill. very unfriendly. Wil never go back! I have no axe to grind, just telling it like it is. Fernley,Nv. location. read more

I have given this place three chance now and every time I order I get a burnt hard disgusting sand-which. Some of the staff is nice others not so much. I order ranch and I dont get any I ask for something extra on my sandwich and again nothing extra. Fix you staff with burning the food and continuing to give it to people. Never going to recommend this place to anyone!!! read more

Wouldn't even give a 1 star. Shit customer service, cold food every time I go there. But other burger kings I have absolutely no problems with. No customer service skills, was gave dirty looks by all employees just fod bringing back not quality food. Oh and did I mention food was cold and I was missing half of my order. I will take my money to Wendy's. read more

Just came in here for a quick evening snack. Before heading to the lake, the one thing they should include with every purchase is a fly swatter. There was like 5 bugging my wife and i, but I counted about 12 of them. Disgusting, plus nobody in the store and instead of cleaning the staff was standing around bullshiting. read more

Burger King - Burgers Near Me - Fernley, Nevada

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This is the absolute worst BK I have ever been to. You pay for extra you don't get it. They just throw the food together don't care how it tastes or anything. Needs huge improvement in all aspects. read more

Not sure why but this place can not serve a hot meal. We have lived here for 5 years and we have never got hot food here, cold burgers cold fries cold onion rings. So if you like food that's cold and old this is your place. read more

We decided to get a burger here tonight. 5:30 pm. Drive thru had 5 cars in line so I decided to go in. Haven't been in there for a very long time. Placed my order. The kitchen was a disaster. Food all over the floor. Obviously they had been walking on the food. Papers on the floor. Obviously no one was cleaning up. I saw three people there. The kid that waited on me looked clueless when I ordered two patties only besides the whopper meals. He had to get someone to tell him they did sell patties. I sat down at one of the tables and it looked like the front area hadn't been cleaned all days. Dirty tables. Finally got my food and left. Very dissatisfying meal. Burgers were somewhat dry and no taste. McDonalds at least now used real beef. So much better. That will be the last time I go to this burger king. Dennis Brown, Fernley read more

I tried to stop here after working 14 hours overnight, but nobody was answering the drive thru. I waited a little while when i initially pulled up, and when nobody said anything, i said hello. I waited awhile for a reply, before checking Google to see what time they open, as i know that i have stopped here after work before, and they had been open for 23 minutes already at that point. After saying hello three more times with no response, i gave up and went to McDonald's across the street. I ordered the #4 with a medium orange juice, and it was delicious and hit the spot. read more

Every single time I come here. I make a small breakfast order with nobody in the restaurant or the drive-through and I'm told to please park and wait for my food whatever happened to fast food why isn't the food prepared. There really isn't a good fast food in Fernley. Spend the same amount of time and go to Denny's read more

I live in Fernley NV and have had terrible experiences regarding the quality of the food and its preparation. My last three visits had provided me with in one case inedible food. The food is consistently overcooked and dry. This is true of their hamburgers, their crispy chicken sandwich and their most recent chicken-bacon "whatever" sandwich. The fries have been cold and in two cases undercooked. Why do I go back? Because I keep thinking it has to get better, but not anymore. Whoever owns this franchise, please look into the quality of your food!! read more

POSITIVES: Service was OK - they were patient with us as we struggled to decide on what we wanted, and made it so confusing. The food was good. Buy 1 get 1 free chicken sandwiches. Can't go wrong with that. Great $1 slurpees (like 7/11 style!) NEGATIVES: The soda from the fountain was a little off on the taste. Its a little pricey. We wouldnt have gone, if not for the buy 1 get 1 free deal. PRICE: $4-6 per person. read more

This burger king is off my list. I went here for a their tender crispy sandwich meal. And some onion rings. I got home to find my sandwich was this super thin GRILLED chicken. The whole sandwich was so small it could have easily passed for dollar value status and not the $8 something I actually paid!!!! At least this time it was actually chicken. A month before that I ordered the original chicken sandwich, and got a jalapeno nasty long burger thingy. YUCK! I know I should have checked my food before leaving, but come on there was 1 person actually in the restaurant and I was the only in the drive thru. Their job isn't that hard to get an order correct! They should shut this place down and replace with a Sonic!! read more

Burger King - Ordered a chicken sandwich and got this nasty mess... You know what makes a good chicken sandwich??? CHICKEN!!!! - Burgers Near Me - Fernley, Nevada

The owner must not care about his bottom dollar! I have been sitting here in the drive thru window for almost 15 min as I see the kids looking at each other as they do not know what to do. Worst service ever! People are actually honking in a drive thru! Note to owner " train your people". I just heard an employee say "im so confused". Wow! read more