Very bad service ordered Uber eats and waited 40 minutes for my food. Employee called from ubers phone and had said Uber had already confirmed my order and they had already given my food to 2 people. Never got my food. Employee of McDonald's was very rude and said she couldn't remake my order because she's already done it 2 times already and "that she has done her job already" she could have just remade it and given to the nice Uber guy so he could have delivered it too me. read more

I originally put two stars for my review but after having to go in the restroom, I'd give this McDonald's 0 stars. I go to this location for work purposes and this being my third time here, I'm not a fan. The first time was in the drive-thru. Though all of the items were correct, it was painfully slow. The second time, I went in and ordered at the register. I waited for quite a awhile until someone came up to take my order. The cashier was not friendly at all. When we got our food, I noticed they forgot a kid's toy in the kid's meal box. They questioned me "are you sure?" and didn't believe me. Thankfully kids are honest and look sad when they don't get toys in their kid's meals so she finally believed me and apologized for forgetting. There is also a HUGE language barrier here, some employees don't speak English and they get annoyed with me when they don't understand. Third time (today), they forgot the chicken nuggets. I was legit told "no" as if they didn't forget and they looked in my bag. I asked for sauce with it and they said they put the sauce in the kid's meal box. Not to mention, the quarter pounder meat was cold. To top it off, I had to take the child I nanny for into the women's restroom. One stall had overfilling grossness in the toilet. The other stall was better but had toilet paper all over the floor and the changing table was down and slightly dirty. There was no toilet paper in that stall so I had to go back to the nasty one to get more. I'm baffled by this McDonald's and how it's kept up. I definitely don't trust eating here. read more

Go here if you would like a small dose of food poisoning it's actually repulsive. This place has been closed numerous times due to food poisoning and contamination issues don't go here read more

Tried new Spicy Chicken sandwich. A bit too spicy as compared to Popeyes. Not crazy about it. Popeyes chicken is crispier and larger. read more

McDonald's - Spicy Chicken Sandwich - Fast Food Near Me - Fairfield, Connecticut

I am so disappointed. How can you have someone scoop ice from an open container - or whatever you store the ice in?! I watch as they touch everything under the sun and grab a cup- holding it with fingers inside the cup and scooping ice before filling with soda. I tried three (3) times with different employees --each one handled it the same way -- was NO fluke. I'm done. Who knows what is going on out of my line of site. This is so dirty and DISGUSTING! I prefer to NOT have the many germs that carried from each workers hands (who knows how many workers had hands in it) onto the ice - and into everyone's drinks. To the person that owns McDonalds, Black Rock, Fairfield.... Fix this before the Health Department comes banging on your door! Also - they did NOT have a mask on! Unreal! read more

I love McDonald's. But sadly I live near this one. Hours online are different then ones posted on the doors 6am-10:30pm. Pretty bad for a McDonald's. Went at 6:45am this morning and waited at drive through and no one answered. Doors were locked. They also close before their schedule. On weekends drive thru closes at like 11. They also don't honor the rewards in the app. Overall the worst McDonald's in America. Go to the one on kings highway if you can. read more

Once now I have sit in line at drive-through longer than I have ever sit at any McDonale ever in life. Yes Coronvid makes everything little complicate, but have been through many other McDonalde drive-through 's, truth be told, during Coronvid and this is ridico. Still sitting in line here right now as I write this. I can't take this anymore I just can't, I am turning this scooter around and driving to McDonale that is much far'er read more

I have never had such a bad McDonalds Experience ever. First off, I tried to walk into the restaurant. The doors were locked and there was another guy next to me trying to get in too. The front door said dining hours end at 10:30 on Thursdays. It was around 9:20 PM. The girl at the register motioned to us that they were closed and that the drive through was open. Puzzled, I got back in my car and drove around to the drive through. I pull up and ask the girl what time they close the walk in portion of the restaurant. She tried to originally dodge the question by asking me if I was dining in tonight. I said yes, then proceeded to ask again what time they close their doors. The girl told me that she didn't know and that she was new. She got another employee who greeted me in an over enthusiastic almost sarcastic way. I asked that girl the same question. What time do they close the walk in dining portion of the restaurant? The girl responds by saying that they were understaffed and that they chose to close the doors and prioritize the drive through. That was understandable. I gave my order and drove around to pay. I was supposed to pull up to the second window to pay and receive my food but I was waiting behind this other car and the first window was to my left. I look over to my left, and I saw a worker (probably the chef) of the kitchen receive a call from her phone and was on the phone for a few minutes while I waited. I did not see her prep my food whatsoever. I thought that was unprofessional of her. I go up to the window and that girl who actually answered my dining question was staring me down with a weird creepy looking smile. She made eye contact with me for a straight 5 seconds. I was about to ask her why she was looking at me like that but I was too weirded out. She slowly passed me my food and I paid. The way she was talking sounded so sarcastic and so over enthusiastic. Here's why I rated this a one star review. I got home and I was about to eat my Buttermilk Crispy Chicken Sandwich. What I saw was nothing I have ever seen before. I have attached pictures of how the sandwich looked like. The lettuce was dark green-gray looking. It looked more like a slice or spinach if anything. I thought they messed up my order to be honest. I always get Buttermilk Crispy Chicken Sandwiches. They do NOT look like that. Barely any tomato, and a dry piece or crispy chicken. The fries were also dry. They tasted like they have been sitting there all night. Terrible service, and terrible food. I will not be going back to that McDonalds. Employees did not make me feel comfortable and were unprofessional. read more

See all

Would give less than one star if I could. My son was so excited to try a Crispy Chicken Sandwich . We pay five dollars, get home and there is a dry chicken patty between a burnt bun. No cheese, no sauce, lettuce or tomatoes. Nothing but a pickle. We had to add mayonnaise ourselves . So disappointing . Reached out to McDonald's to see maybe they might give us a coupon for our son to try the sandwich again and just heard sorry for your experience and thanks for the feedback. read more

McDonald's - a chicken sandwich and french fries - Fast Food Near Me - Fairfield, Connecticut

See all

Here is what I ordered: 5x Happy Meal with extra fries instead of apple slices and Sweat&Sour + Honey Mustard Sauce. Here's what I got: 3 Happy Meals with apple slices and honey mustard only. And two happy meals had neither apple slices nor extra fries and once again only homey mustard. It wasn't even busy and they were mostly chatting. Come on!!! read more

RUDE, the service was horrible. They told me there was no ice cream when I saw someone walk out with a McFlurry and soggy fries. Stick with the real restaurants instead of this fast food joke. read more

35 minutes from the time we pulled up to the Drive Thru line to when we got our food. No sense of urgency or desire to deliver anything resembling quick service. It's called Fast Food for a reason. Horrible. read more

This location is HORRIBLE. The wait is SO LONG at the drive through. The employees are inept and rude and I really need to boycott this particular location. The one in town is BY FAR better. I DO NOT recommend. read more

This was the worst Mc Donalds I've been to. Their service sucks. They did my order wrong. I've waited in driverthru for 5 mins before the lady working the window opened the window, even though we made eye contact several times she didnt care to open the window to see why I was still there. read more

I keep trying to like this place but they keep screwing up orders. I love coming here, the store is very clean and the staff is extremely polite but everyone's English is very poor. When I politely try to tell them the order is wrong they smile, giggle and don't understand what I am saying. As is sit here I am watching people get frustrated as the orders keep screwing up. I write this as I hope they improve this as I think they try really hard but miss the mark and would like to see the place improve. read more

McDonald's - a woman eating a donut in a restaurant - Fast Food Near Me - Fairfield, Connecticut

Trying times currently with COVID-19 and restrictions in place, but that does not warrant rude staff behavior. This McDonald's Manager has an attitude that at least I can do without. I've been coming in for a morning coffee for a few weeks now...every week there is something new that this Manager tells me I have to do. Today I was told I had to take the receipt even though I use Apple Pay. May not sound like a big deal, but this lack of a smile, some friendliness and customer service has piled up. I'm getting my coffee elsewhere. read more

Went to the drive up window. My order was $8.68. I gave them a $20 bill. I received $1.57 change. After a 15 minute argument they did NOT return my money. They stole it! DO NOT patron this McDonald's. It's the only McDonald's that does NOT offer sodas for $1 and they are rude. They ALWAYS get the order wrong and apparently steal your money!!! read more

This is the worst McDonalds I've ever been to. I live down the road and have had a couple weak moments when I've wanted fast food, and this place is not worth it. read more

I would normally never write a review to a McDonalds anywhere, is that people assume they are all just about the same. Well I tell you this, different ownership + different workers + different cleanliness + different cook styles = having a burger at one place that is fantastic, and having one that is terrible at another. This McDonalds on a scale of 1-10 after eating here probably 10 times in 4 years ranks as follows. Cleanliness - 9 Speed - 8 Temperature of food - 8 Mess ups to the orders - 7 Polite - 6 Food quality - 8 So an average rating is 8, or 4 stars on Yelp. read more

alright so boom. i go to mcdonalds, I order a mcchicken, 20 nuggets, and a large coca cola. Everything was going smooth. Until it came time to fill my soda cup. i fill the LARGE soda cup with ice and coca cola. im ready to drink it BUT there are no lids for large cups. i am so confused and short on time so i have to run out with a straw in my lidless cup. i get to my family's car and immediately EVERYONE STARTS MAKING FUN OF ME. I was mortified. i just have one question. Mcdonalds- if you are going to have a deal that offers ANY size coke for $1 did you not think i would a large? because it seems you thought i would get a small or medium because those are the only lids you had. BE SMARTER. LEVEL UP. but besides that the food was good. but im still getting made fun of for not having a lid so thanks a lot. read more

This place is disgusting, there are dead flies everywhere. The roof is leaking dirty black water in the kitchen. The staff is very rude and always on their phones. The food is always raw or undercooked and the fries are always cold. They always get my order wrong, and I see them stealing food all the time. This place needs to be closed down for good. Also before that a health inspector should really go there and see the horrible tragedy that is waiting for him when he or she walks in. The first thing you see when you walk in are miserable faces. Also the flies are a complete bother. Please dont bother eating there it is a waste of time and money read more

absolutely one of the worst McDonalds I have ever been to! they always want to argue and usually mess up my order, don't go here!!! The manager is even worse than the employees, she starts yelling at me for not knowing what I want, thank god the ordering machines were put in so I don't even have to talk to the manager! read more

Absolutely WORST McDonald's ever. 1. They have such an attitude for no reason. 2. They mess up your orders. 3. They're just rude for absolutely no reason. Management is ridiculously disrespectful. Some old lady manager stuck her middle finger up at my friends when we left just because we were laughing too loudly. She stood there the entire time we were there on her phone while also starring at us while her workers slaved away. Such a disrespectful person, not professional at all. How is someone so unprofessional like that manager??? She also yelled at me for filling up my water bottle with water even though 'restaurants' are supposed to give free water no matter what. I do not recommend that anyone goes there unless you want to be treated with no respect once so ever. read more

Nice waiters and good French fries, however the fries could have been more fresh. We came here this week while driving to New Hampshire. McDonalds also had a decent chocolate shake but it was overall a little bit too sweet. I would recommend McDonalds over the other establishments at this location. It is not vert good but it is decent for the fast food options that are available. read more

During the day I have no problem with the customer service or quality of the food. But, whenever I go past 9:00pm when it says it's open until 1am it's always "closed". The lights inside are on and it looks open until you go to the drive through and the screens are turned off and I tried to talk just in case the screens were broken and no response. When I drive past the drive through windows I see the employees just hanging out. I don't know why they would "close" the McDonald's 4 hours before it's actually closed just because you don't want to do your work. read more

As the others have stated, this McDonald's has potential--it's clean and it's in a nice location. The problem is they mess your order up almost every time. I, like Albert, keep trying to like this place, but I think I'm finally done--even when I'm just getting my coffee every morning, they can't get it right. It's been a long run for me but tomorrow morning I'll be going somewhere else for my everyday routine. Goodbye McDonald's on Black Rock. read more

Consistently encountered slow service and wrong orders. Avoid this brach if you can help it.

Look, it's a McDonald's. My expectation is low already. But this place is terrible! The food comes cold (the fries are clearly old, every single time), the orders are always wrong (ranging from incorrect sauce to completely different meals than what was ordered). When approaching anyone with a complaint about incorrect items, no matter how gently voiced, expect rude tones and an outright refusal to help - I once had to debate with an employee about whether or not she gave me my iced coffee. It wasn't until she found it on the ledge next to her that she gave it to me - and she offered no apology. There's also one man who works drive-thru who lacks both confidence and decorum, harassing customers and making them uncomfortable. We only go here when it's the most convenient option, but I wish I could tell you that time of day made a difference as to quality - it doesn't, except that it ranges from bad to worse. Don't even bother with this place, it's a disgrace (and being a disgrace to McDonald's everywhere is the lowest of the low). read more

The Worst McDonald's on earth! they are on their own scheduled breakfast and lunch time are different every day. Language is a barrier also, I do not think any one told them we are in the United States & speak English here! read more

I've been eating at this McDonalds for years now and the service gives me a hard time. Probably because sir ass behind the counter doesn't get my order right and I show him my ass. My buddies and I went in there to purchase multiple McPick2's for $5 and my buddy farted and the woman came up to us and told there's a 30 minute limit. we then proceeded to tell her she gave us the McShits. I reccomend it anyway because nothing can beat the McChicken. Yours truly, Mr. Marty Stew Ass read more

Only have used the drive thru. They messed up orders 75% of the time and some workers look pissed or act like you asked for something else despite a receipt. I know the manager is trying hard because he was at the drive thru the last time and asked if everything is okay with my order. read more

Awful and rude. Now too I love that I get charged to add extra onion, when I have been getting an egg and cheese on bagel for a year and they have been charging me over $1 for bacon that I don't get until Oneday one smart guy typed it in right and I realized what they had been doing. Went there a few times after and had to show previous receipt for them to "get it". AND to top it all off the manger who they refuse to give her name got mad at ME and then told me they don't serve ketchup in the morning! Rea read more

The experience was great! Ordering my food was amazing, the cashier was a darling. I give a top ten rating to besania.

The McDonalds on Black Rock turnpike is the absoulte WORST!! As others have also said, they ALWAYS get the order wrong. Not sometimes, but always. One day, I went through the bag in the drive thru, so I wouldn't find out when I got home, and told them it was wrong, and they told me it was my fault, that I didn't order what was missing!! INSANE!! And, the fries are ALWAYS....ALWAYS COLD!!! I don't go there anymore. I went to the one off of Exit 25 once or twice, which is excellent (always right an hot), but it's a pain to have to go that far for Micky D's, so I don't bother eating their food anymore. Shame on the franchise to allow this type of business year after year after year.... read more