Sad place, staff cussing on speaker through drive thru, rightfully so, because they were greatly understaffed. Classic deep pocket franchise owner that penny pinches at the cost to customer experience. A better experience could be had dumpster diving down town. 1 star is too high of a rate. read more

Single bathroom faucet out of order. All three hand sanitizer stations inoperable/empty. Soap dispenser broken. Ordering station out of receipt paper, necessary to pick up order. Long lines of confused customers. Minimal staffing, however they are staying very busy. Other than that, the interior decor is aesthetically pleasing. read more

Worst excuse for a McDonald's ever! Order was wrong and food was cold and gross most likely way past serving time limit. Employees were very unprofessional and yelling obscenities. Employees also walking off the job while I was attempting to enjoy a quick meal with my family while traveling read more

Food was stale and cold, every table inside was dirty, employees were screaming and cussing, two employees that must have been in a relationship broke up in the midst of the meal. They only gave us like half our order. I don't even think I'd let my dog eat food from this establishment. read more

Employee cleaned the table when we asked him when it was dirty told us which drink was which the food tasted perfect and the service is so nice read more

This is the bottom of the barrel worst McDonalds can get. It never surprises me how much they mess up such a simple order. Nothing is ever correct but that's to be expected when the place is run by junkies who get swapped out every 2 weeks read more

It's actually impressive how consistently horrible this place is. I'll wait a couple months thinking maybe new people will be working here now but even then it's still horrible. food is always cold, bread is hard as a rock and half the time your order is wrong this is not only the worst McDonald's I've ever seen but one of the worst fast food restaurants period. Absolute pig slop garbage read more

Very nice employees, got my order correct, and it was freshly made. What more can you ask for?

McDonald's gets a bad review but these employees absolutely hustle. I personally really appreciate it. Hard job and almost the only fast food in town. It is what it is. read more

Drive-thru customers, check your orders before driving away. back at the hotel we discovered Bacon, egg, & cheese biscuit was missing bacon. we weren't given a fork or syrup for the pancake meal. We weren't given a receipt and there were no napkins in the bag either. How are customers supposed to eat pancakes without a fork or syrup? Ridiculous! read more

Recommended if you want less than warm food, food that looks like it's been stepped on, incomplete order and very slow service.

absolutely awful. one person working front. I ordered a quarter pounder and fries. the meat was dry and black. 2 drops of mustard and 3 of sauce on a dry bun. fries were inedible. had no condiments, salt, pepper, ketchup available for customers and had to wait in line to get from the 1 person working, so food was cold. i will not return. read more

The breakfast menu the number four is so good and the cashier took so long to get my food ready and the bathroom is kind of dirty and the outside eating area is kind of good but you don't like having their workers smoke outside read more

didn't get all my food took 30 minutes to get 3 ice creams very rude service were yelling at each other instead of making food while multiple people were waiting 30+ minutes and when i got my ice creams one was only half full read more

When I had asked a question she closed the window on me with no answer. Which I mean okay maybe she didn't hear me and then. I go to drink my shake I took a sip and it was fine until I noticed the smell. The whipped topping was spoiled. read more

Dirty and slow I've never seen a staff so unresponsive. Not to mention texting on phones with earbuds in I'l read more

I was driving through Eureka Springs with my kids and needed some fast food. This place was horrible. Slow, dirty, worker had to take her earbud out to hear me speak to her. They didn't have any signs posted where they should take your order letting you know to pull forward. It was chaotic. They were out of what I wanted. The workers seemed to be in a weird trance. They won't be getting my money again. It took us 20 minutes for a couple happy meals and two cheeseburgers. read more

This was horrible. We are from out of town and so 1st off the line was wrapped all the way around the building. 2nd off we had ordered a burger and guess what? After we were 10 miles down the road we found out it was not in the bag. We also got the wrong sauce but again trying not to be a Karen. We then called and told them and we asked if we could have a refund but they said that they had to have the card that we paid with which is not helpful. They should have been mailing us a certificate for a free meal or coupon or something at least. So annoying. read more

Why stop at a chain spot while in Eureka Springs? Wish I hadn't but I was punished with a full hour in the drive-thru. Food was fine but definitely not fast. If you are craving McDonalds just wait until you get home even the most popular spot in town here won't keep you waiting an Hour... read more

I don't need to elaborate on all the comments already posted about how terrible this McDonald's is. But I would like to add this: In addition to all the inexcusable conditions listed below, this may be the most expensive McDonald's in existence. We live in Hawaii. Everything is more expensive than anywhere on the mainland. You'd expect our Big Island McDonald's to be crazy expensive, right? Not compared to the Eureka Springs location. Don't believe me? Check online for yourself. But these folks have a monopoly on fast food in Eureka Springs with a local political commitment to never allow a building permit for any sort of competition. They've got it made and they have zero interest or need to improve a thing, let alone care anything about Yelp reviews. read more

Good food and friendly staff. Great place to eat for breakfast. read more

See all

Went through the drive thru maybe around 9:30 at night, this was a couple weeks ago but just now got the app to actually say things, they said my price and I was just curious how it got that way, when they gave me my change back I asked if I could look at a receipt, the teenager at the window literally just closed the window on my face and told me to go, so at the next window I asked the same question, this time at least this young lady got the receipt for me did take about 10 mins to get it tho. read more

I've had better and I've had worse , every state is a little different , first there's California there chicken nuggets are top of the line chicken dipped in sweet and sour served in a little box of 20 hit the spot after a long day of surfing then there's Colorado don't get me started there sweet tea taste like hot dog water and there double cheeseburger taste like a spicy tuna sandwich that was leftover after thanksgiving and then there's eureka springs there was good service after a long day of walking on my tippy toes and lifting things with my head a cold brewed coke and French fries hit the spot and was like I was in heaven there isn't a better way to explain how much someone loves it it taste like French fries that melt on your mouth thank you so much to McDonalds read more

This is the best darn McDonald's that money can buy! I have never in my life experienced this high level of professionalism by McDonald's staff, nor have I tasted this high level of delicious McDonald food! If I lived in another country I would spend the money to travel to this fine and Glorious food Mecca because it is truly unique in the world !! read more

Had to wait at the counter at 9:15 nobody around but there was plenty of management in the back I noticed. When I finally got my order, my caramel Macchiato- hot was not hot . It tasted like warm milk, watered down. I thought McDonald's was known for their hot coffee? The floors throughout the lobby were very slick and I almost fell down several times. I noticed many other patrons walking carefully not to fall. The overhead duck was leaking condensation from the vent onto the floor in front of the counters. Why? Does anyone not notice getting dropped on? There was no toilet paper in the bathrooms so we had to go use the bathroom somewhere else. Nobody in the entire building was smiling, they all look like they hated working here. After reviewing many other reviews, which I should've done in the first place, many of them were negative I would have not come here to begin with, I do not recommend this place. The staff was not friendly at all. Coffee made wrong and cold, the floors were not safe, all lobby trash bins were over flowing, the place was dirty. Well at least there was plenty of management in the back. read more

This is a modern-ish McDonald's. Had a kiosk at the door. Should you miss it to go to the restroom first, you'll stand at the counter until you figure it out (usually by watching someone else walk in and place their order at the kiosk) other than that, just you're normal chain. read more

Ordered food at 9:28pm. It's now 10:03pm and still no food. I have no idea what the hold up is as we're the only group in here. How hard is it to flip a damn burger and dunk some fries? Then this who have got food rather than call the order number they're listing what was ordered. WTH!? read more

I loved arriving to a man screaming at people in the parking lot for cigarettes. Once inside the place is swarming with flies and it's only been open for three hours. After we ordered our breakfast we got one items we didn't ask for and two that they left on the grill. Bro to mention our breakfast burritos were STONE COLD. Terrible service by the way the cashier was talking to her friend the whole time. read more

The kindness and professionalism from a lady named Jessica was truly amazing. Food came super quick. Her personality and kinda made my day. Thank you! read more

My husband and I were staying just down the road at a hotel. We walked to McDonald's and we were there at 8:55. The doors were locked so we couldn't go in so we waited in-line behind 6 cars. We got up to the ordering area, and the guy at the window yelled out we can't serve walk-ups. So sad. The doors didn't even have posted hours on them. read more

Very long wait to get food through the drive-through and found hair in my food disgusting

If I could leave ZERO stars I would! This was the worst experience we have ever had. First we AREN'T from this area. Second they weren't EVEN busy and the place was NASTY!!! Third the manager that was working was RUDE! When I asked for my refund because I had been waiting 30 MINUTES for it to come out. She threw the food that had been sitting the warmer for who knows how long right into the trash! Third yes we paid a card but when asking if someone paid with card or cash there is no reason to be rude about it. Yes I may have told the manager there was no need to have attitude but I did or have an attitude myself. Will not be going back to this McDonalds ever again. read more

Great, friendly service at the drive through. We're at the age where kiddos mandate the occasional stop through a drive thru while on vacation. The employees here are cream of the crop. True service with a smile ! read more

Arrived around 10pm on Saturday night. The trashes, inside the restaurant were overflowing. The manager had just gotten out of the hospital and was working very hard but there was not enough help. They were out of chicken strips. The food took a while but it did arrive to us hot and fresh. read more

Absolutely absurd wait time. Went through the drive through and took a solid 45 minutes to get through. Staff was short, rude and unhelpful. Got in line when it was still time for breakfast and had been sitting waiting forever for someone to take our order as it changed to lunch and they would not serve us breakfast. Short handed but still ambling around like it was nothing. Frustrating experience to say the least. read more

Got to this McDonald's at 8:10, no one else waiting in line in lobby. One person was trying to get things to window. After a few minutes some girl worker came through and had her cell on speaker. Walked right by us. The worker called to her, but her response was "I'm still on break!" The one guy was trying to window and after about 8 minutes finally waited on us. Very disappointed. read more

Very helpful and courteous. Very clean. Kiosk available. Didn't see delivery options.

I'm not a fan od Mickey D's but this location is clean and spacious!!! The service is very quick and hot. The employees were happy and polite unlike other locations in Dallas. read more

I was there today 3/1/21 at 2:30 PM. There was about 6 cars in front of us and waited about 14 minutes to get to the order kiosk . I asked the or taker why such a long wait, she rudely responded there were only 3 people in the store. I said you have to be kidding me, she said no and said I had a bad attitude and should eat somewhere else, and refused to take my order! So now you know how McDonald's in Eureka Springs saves money on help. The guy that owns this clown show will probably be on the cover of McDonald's Monthly telling all the other franchise owners how to save money. What a waste... There are many very good eating establishments in Eureka Springs, don't waste your money here. read more

If this McDonalds had its drive through open you'd be waiting for 30 minutes and your order will still be wrong. This is what happens when you're inside with At least 7 people working. When you order your food, make sure you expect to grab your own cups! Because they just walk away to go play on their phones. After waiting 25 minutes for food, the order was still wrong. It took us another 10 minutes to get it fixed. I'm glad I'm only here on vacation. Worst McDonald's I've ever been to. Not to mention the rude staff, who sigh exasperatedly at you whilst ordering your food. Choose a better restaurant. Go to the gas station, go to dollar general. You'll get better service and a better meal. Employees also come to the dining area with gloves on, eating, playing with their hair. read more