Use their mobile app to order. Always easy to do and there are savings that are only attached to the digital app. Makes going thru drive thru very easy as you have ordered and paid prior to showing up. Just don't wait too many hours on an order or it'll get canceled. Tried the Big Arch again. Iv think they really need to take their time in making it then maybe it would seem to taste better. Somehow the Big Arch sauce wound up in the outside of the bun this time. Only thing I can figure is they rushed making it. Which doesn't make sense since I came right at 11am and there was no one in line. read more

See all

Prepare takeout orders better. A picture says it all for this egg, cheese and sausage muffin ordered at the drive thru on 1/25/26 at 9am. read more

McDonald's - Egg, cheese and sausage muffin. - Burgers Near Me - East Lyme, Connecticut

Every single time I order from this East Lyme location they get my order WRONG. I don't like giving bad reviews but I have had enough. Pickup 19 Chesterfield Rd Now serving Dinner until 10:59 PM $6 McDouble® Meal Deal 885 Cal McDouble® No Mustard Extra Diced Onions - INSTEAD GOT NO ONIONS No American Cheese - INSTEAD GOT CHEESE Roma Tomato - 2 Slices +$0.40 4 pc. Chicken McNuggets® Hot Picante Salsa - INSTEAD GOT MILD PICANTE Small French Fries Small Coke® $6.40 Ketchup Packet 10 Cal/ea. - NO KETCHUP $0.00 2 - NO EXTRA HOT PICANTE OH AND NO PICKLES. In order to mess up a simple order this bad whoever prepared it couldn't care less, is completely incompetent, or pissed off at their parents. ZERO STARS - GO ANYWHERE ELSE... read more

extremely quick service when they have the food ready made. 2:15-4pm on weekdays during the school year, a cup of water is charged as a soft drink because the high school across the road lets the kids out at 2:10 pm. be warned it will be busy always. acceptable mcdonald's read more

This place made me submit my first review. The lady taking my order was super rude and decided to argue with me over what I ordered. I asked for two happy meals and for every question she asked I responded with, "yes, for both please". At the end she proceeded to try and tell me I didn't order two happy meals in a condescending fashion, so I told her she's not going to tell me what I ordered and I left. I would like to give them another try, but this experience was wild. read more

Was in the neighborhood. Hit the drive-thru for three burgers and a small fry. $9.89 or something. Paid the nice girl at the first window, then headed for the second window. The bag looked small. Did a bag investigation. One burger, one order of fries. Tapped on the drive thru window, flagged down the guy who handed me the bag, " missing the two McDoubles" , I tell him. He responds with a " Uhhhh". Then his superior, the MickyDs manager shows up. " YOU GOT THE RECEIPT???" Isnt all this stuff done by computer? I need to keep my receipts to the next window or what... I'm accused of trying to scam em' out of two Mcdoubles?? Now I gotta look on the floor or in my messy console for a receipt to prove Im not a thief. I find it and hand it to the manager just as the first guy hands me a bag with the two McDoubles. The boss looks at it and says "OK, heres your receipt", I tell him " Keep it for next time.". Bailey the dog said the plain cheeseburger was ok, and thats why they get at least one star from me. Insult my integrity?? Pffffffft. read more

Clean McDonald's at a rest stop. My food was made to order fresh hot fries right out of the oil. My sandwich was also hot! Hopefully my bus back to NY makes a stop here again! :) read more

McDonald's - Deluxe Crispy Chicken Sandwich - Burgers Near Me - East Lyme, Connecticut

Not sure what's goingon at this location but more often than not I get the wrong order. Just stopped by to get a large Diet Coke and double cheeseburger and they gave me a regular coke and single cheeseburger no pickles. I'm a diabetic so drinking a full sugar coke could be deadly!!!! Focus!!!! Very upsetting!!! read more

The friendliest McDonalds I've ever been to. The staff was awesome. Downloaded Yelp to leave this review. read more

McDonald's - Burgers Near Me - East Lyme, Connecticut

I happen to think that as fast food fries go McDonald's have the best but this time we stopped for breakfast. Sandwiches keep getting smaller and the hash brown just didn't taste that good to me but my hubby felt they were fine. The hot chocolate was yummy and they ask what kind of milk if I wanted added flavor and then topped with whip cream and chocolate sauce. It was wonderful on a chilly morning Service was friendly, fast and accommodating read more

McDonald's - Egg McMuffin Meal - Burgers Near Me - East Lyme, Connecticut

See all

This is a fantastic restaurant, in no small part due to the workers! One of them, Sasavanna I think was her name? I'm not sure, but she's a young woman with braces and glasses. She was very nice and patient with me while I read the menu, and even took extra time to make sure my order was correct. Wonderful, would return! read more

This place is an absolute joke with their morning employee lady, she is absolutely useless. if you want poor service and to be pissed off first thing in the morning go to McDonald's at 19 Chesterfield Road. The only time I ever have an issue at this place is when this lady is working and she is horrible and needs to be fired or she needs to go back from training on how to do her job read more

Extremely disrespectful workers. Blatantly discussing the fact that I was an idiot for how I ordered my coffee. I told them my online order, and instead of looking to the screen for it, I get someone who shakes their head at me when I start stuttering over my order. Will not be coming back to this location. read more

Absolutely the worst customer service. Ringing up wrong orders, wrong prices, no receipts. Having to pay extra at the window for their mistakes just to prevent a long wait or me to pull in front go inside. I have 2 kids waiting for milkshakes, even for the lowest of IQs it should be a simple order. read more

Poor service. Place is too hot. Winder how they keep this business in this nice town. Horrible. Won't come back.

Ordered a cheeseburger with no pickle. Tasted pickle. Instead of making a new burger they just took the pickle out of one that was made. Which means SOMEONE STUCK THEIR FINGERS IN MY FOOD. DISGUSTING. SO NASTY. And dangerous Earlier id gotten a big breakfast w pancakes - no syrup, no butter, no jam, no ketchup, no utensils, no salt or pepper. I get that things are crazy now but there's no reason for these things to happen. Especially sticking your hands inside my sandwich read more

Went in for a quick bite. First aggravation was an A-Hole in a lifted F150 taking up two handicap spots as he waited for his wife to go in and order food. He was not handicapped nor his wife unless you count the extra 50 pounds on each of them and the Trump stickers all over his rust bucket. Proceeded to order and had to repeat myself three times due to the noise level inside. And NO A/C!! The poor employees. Seemed pricey but I was worn out from the wait and just plugged my card in. When the order came out 15 minutes later it was three orders. Ugh! read more

this morning, we had breakfast here. we ordered two mcmuffins, and a large coffee. she hands us the mcmuffins, that went well. then she hands us the coffee. the cover came off and spilled on my dad. my dad got some napkins to clean himself off. the girl at the window, kept apologizing. we pull into the parking lot, to eat our food. the girl comes out, gives my dad a free large coffee and a apple pie. Be careful, the coffee is very hot. read more

Sasha was extremely rude. Talking about myself to staff and other patrons but would not look at me. Disrespectful, petty and childish lack of etiquette read more

What a disaster! Tried to get breakfast at 10:30. Counter person was so uninterested in taking our order. No breakfast menu to pick from. We walked out. Skip this place!!!! read more

Went thru drive-thru. Instead of my quarter pounder with cheese, I got a spicy deluxe crispy chicken sandwich that about burned my mouth out. An order of fries was missing. Recommend everyone check their bag before leaving the pickup window. So annoying. Paid for food I either couldn't eat or didn't get. No excuse for this AT ALL. read more

Absolutely the cleanest McDonald's in CT, the food is served hot and fresh and the service is excellent.

Not fresh. Not local. Mcd is not somewhere I support. Try a local cafe instead. A $1 burger is not right or normal, for the consumer, seller and farmer. read more

Went through the Drive-Thru on a Saturday Night around 9:30pm. I saw a line of cars and only 1 man holding the whole place down. He was fast, and determined to finish all orders as quickly as possible. HE WAS HUSTLING! I told him he deserves a raise. Going to email this business NOW! read more

They do that thing here, when they make a large fry, instead of assembling the French fry box they just open it a little like it's an envelope and insert about half capacity of French fries. When you open the fry box and assemble the French fries settle and you see you were robbed. Good rule of thumb is if you want a large fry order 2. read more

I do not understand what is going on with my favorite fast food place. I ordered twice during my stay in the New England area and both orders were delivered without condiments . Like a burger and fries should automatically come with ketchup, everything else is preferential. The same as when ordering soup, there should automatically be a spoon added to your order without question. read more

Ordered two iced coffees w skim. This is milk in a cup. Also two sausage McGriddle sandwiches that came out w no egg and cheese. Order handed to us by a manager. Who had to go back and fix our order twice already so we just left. Ridiculous read more

Awful! Couldn't get out order right and it wasn't complicated! Two coffees - caramel syrup with creams and sugar - we got two coffees with no sugar. We also asked for 2 mc griddle triple stacks we got 1 and 1 with a biscuit. We ordered a hash brown for our two year old and never got it and was charged for a coke which we didn't order. Terrible we will NOT be going back to that location ever. read more

they were very rude and disrespectful It took me 10 minutes to tell them I wanted a mango pineapple slushee it took them forever to understand and then complained about me. read more

Why can't mii food be CORRECT (AS ORDERED) & HOT??? Im so sick of getting badd nasty Luke warm food from here.

I hate to say it I've eaten there several times and had good results but today I got the worst cheeseburger in history I had to throw it out for the somebody else to eat ice cold disgusting not edible read more

We went through the drive through to grab an ice cream cone for my son and two smoothies. We had to go through the drive-thru because of this whole Covid-19 stuff going on which is fine. When we got to the second window there was a flustered employee wearing a face mask pulled down under her chin. She was shouting back to everyone about the orders and we could literally see the spray of saliva all over the place. We were a little mortified because even in the best of times no one wants to collect their open topped food products while someone else is spitting on them. GROSS. So we called the store manager KIM, who was defensive and snarky from the get go. We asked her about the mask policy and she did tell us that it was MCDONALD's policy that employees cannot wear face masks at the window. When we expressed dismay at this, she then tried to insert some inappropriate political commentary that was completely unrelated and proceeded to insult us by telling us she would be just fine if we never came back. I feel like there is a hygiene problem at this Mcdonalds and definitely a lack of professionalism and managerialism going on. There are plenty of other fast food restaurants down the road that are readily available. I think I will take those options in the future. read more

It was great!! Food was great and the people were very nice. Clean inside and AC was great.

I came in on Saturday for breakfast and the cashier could not find "big breakfast," "chocolate milk" nor "orange juice" on their ordering screen so it took a while to place the order. When she packed up our breakfast, she forgot the hash browns, maple syrup, and napkins. Initially I thought maybe it was just a new cashier but this seems to be a common issue at this McDonalds. Today I ordered through drive thru. I only ordered a double cheeseburger and instead got one beef patty with two cold slices of cheese. When I came inside so they can correct the order, there were two other people already on line complaining they were missing items in their order! When it was my turn, instead of remaking the burger, she took it and just slapped on the missing patty and repackaged it. This is the worst McDonalds I've ever been to. You would think they would give better service for the outrageous prices they charge in the East Lyme area! read more

I have been visiting this location for 5 months; always late evening, after my work day is over. It is rare, that I am greeted with a "Welcome to McDonald's " The persons requesting my order can barely be heard. Last night (5/18/15) the person said "what will you have?" If i ask a question the persons tells me she doesn't know. I can't wait until the wage goes to 15$ an hour Maybe then the employees that have waited on me will upgrade their interest in this establishment Makes one wonder about the caliber of interest in food prep and cleanliness I will not be back read more

This place is incredibly slow and when I come at night for a latte the machine is always "broken" but I'll come in the early morning and it's working, Starbucks closes before ten so I'm forced to get a latte here but I can't cause the machine is always "broken", most likely they just don't wanna make it, I've worked in fast food I've seen tons of lazy idiots do it, it doesn't take a lot of effort and your getting paid!! read more

As far as McDonald's go, this place is NICE. I love the decor, fireplace is a really nice touch. Free WiFi is useful. I love paying with my phone, which seems to impress the employee cashing me out. I have yet to experience poor customer service here. Staff are always great, pleasant, and friendly. Convenient location, right off the highway. Entrance / Exit to restaurant is a little odd. Only negative thing I can think to add. read more

This place is terrible! Fries that are old half filled and long wait times . The owner of this McDonald's should be ashamed. It's not the first time this has happened. I've lived in town for 15yrs. This place has been a problem . To bad five guys is gone and this crap hole survives! read more

Don't go in the morning during the week! Janet is the most miserable person I've ever encountered at a McDonald's! Lunch is great, Dinner is great, Weekend mornings are great too! This isn't a one time experience, every time. If you want a coffee before work go spend more money at Dunkin'! It's not worth dealing with the horrible service! read more