Worst McDonald's experience I've ever had. This is supposed to be a fast food restaurant, yet it took over 35 minutes just to get an order with four items. There was only one customer ahead of me, it was around 7:00 a.m., and there wasn't a single car in the drive-thru, so they can't use being "busy" as an excuse. To make things even more confusing, they placed my order on the DoorDash pickup shelf even though I ordered inside the restaurant, so I had no idea my food had been sitting there. Meanwhile, customers who arrived after me received their food before I did. When I tried to get someone's attention, I was completely ignored. I even remembered that it wasn't just an employee--it was the manager. Instead of helping customers, the manager pulled out their phone and started texting while multiple people were standing there waiting for assistance. When I finally got my order, the food was cold and half of it was missing. They forgot my drinks, FIFA cups, utensils, syrup, and hash browns. I went back to let them know, and they only handed me the utensils. Everything else was still missing. On top of that, nobody would even come to the front counter to take orders, even though there were at least five employees standing around. Before anyone says I'm just complaining, I'm not. I've worked in both fast food and restaurants, so I understand how hectic those jobs can be. This wasn't about being busy--it was about employees, including the manager, choosing to ignore customers instead of doing their jobs. The entire experience was disorganized and incredibly unprofessional. After this experience, I wouldn't recommend this location to anyone. Save yourself the time, money, and frustration, and go somewhere else. read more

Me and my family went here while we were on vacation and we wanted something easy which we didn't have to cook but boy was this horrible. First of all the workers here would always be mad if we said something was off. Second, the spicy snack wrap had way more sauce than what we asked for. Lastly, the frozen cokes weren't even frozen or carbonated! If you and your family come to Destin Florida, don't eat it there is much better options. read more

McDonald's - Too much sauce on the wrap. - Fast Food Near Me - Destin, Florida

I have stopped by for two different meals in the past two days. They seem busy but my food was cold and seemed old. By the way, don't complain if your white. Turn around and walk away. Not a friendly staff. I didn't realize they had such bad reviews. Now I know why. read more

I haven't eaten at McDonald's in forever. On the road. Easy. Quick. Reasonably priced. Right? Ugggg not at all. No customer service at registers. I'm not technically illiterate, but I could not see an option to 86 pickles on my double cheeseburger so I gave up, went over to the registers and waited. And waited...finally one worker out of 4 caught me out of the corner of her eye. I waited a little longer. Finally, order taken. $16 for 2 meal deals, or whatever they are called. Since I didn't want pickles, I waited. And waited. And waited a little longer. Finally, without calling my number, they just set it on the counter. Tasted like McDonald's, what can I say I know they are just kids working there, but good grief... read more

Went through the drive thru on 1/25/2026 about 6:25pm. Ordered a bacon cheeseburger meal, paid for a bacon cheeseburger meal. Got home to a bacon cheeseburger with no bacon that was not hot, just tepid and fries that were old, hard and cold. I just don't understand why people can't do their jobs correctly read more

Sorely needs improvement on multiple fronts, starting with customer service! Super slow service and they screwed up my bacon cheeseburger order (no bacon). Staff was totally apathetic and unconcerned. The restaurant was also a mess. read more

I get this is just a McDonald's, but I've been to McDonald's in over 8 different states and have never seen the restaurant be this filthy. The employees don't care, which I understand they work at McDonald's, so they're going nowhere in life and have no reason to be happy but you could at least pretend and try to be nice to customers. Also, my burger was raw. How in the fuck is the burger raw when the patties are MADE BY A MACHINE? Yeah, for those of you that don't know it's pull down grill press that cooks all the patties on a timer to ensure there is no room for human error and somehow out of the 100s of McDonald's I've been to, they somehow fucked it up. This place SUCKS! read more

Me and my family came to eat here twice during our vacation, the first time our fries were cold, nuggets tasted weird, food overall was ok not the usual mcdonald's but we thought it was a bad day. Came back a second time and then fries were cold again, but my burger this time was UNCOOKED, the meat was raw. the service was another one of the issues everyone seemed unbothered to help all we're doing their job as if they don't care until we got a manager to fix it, also the restaurant is a mess. Do not come here, as a tourist spot they should do a better job. read more

McDonalds located in Destin Florida. On a major road and In front of a lot of popular shops. This location was down the road from my families condo on our Destin vacation. The kids not always wanting seafood had us run here for some nuggets or breakfast. The lines here were atrocious. Extremely long and slow moving. They have a double drive thru and both lines back up so much it traps in the cars of the patrons who dine inside. They have signs saying "short staffed sorry for the wait". On one particular visit I pulled up to the window For breakfast and could see inside they had a ton of workers. The lady at the window I assumed was just a traditional young McDonald's worker who could care less as she didn't say a word the entire time and handed me a bag. I checked my bag because it was a large order and I just waited 30 min. I look and I'm missing a sausage patty for one of the kids. This is where the fun started. I don't think the lady was rude. She just didn't speak English at all. I kept trying to tell her I'm missing a sausage. She kept saying "sauces" and holding up packs of sauce. After that a few times I dig through the bag and find a sausage patty and point at it and then hold up 1 and say as I added another finger "should of been 2". She finally got the gist. So while I left frustrated I did leave with a sense of pride that my charades game was on point. Overall not a good experience. McDonald's food is what it is. You like it our you hate it. So I rate locations based on service, speed, quality and correctness. Big fat zero on all those here. I get being short handed. But stick the people who can't speak English well or at all in areas where face to face service isn't a must. Leave it to McDonalds to stress someone out on a beach vacation. read more

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I ordered on the Kiosk and I had to pay in cash, so I went to the counter. The lady that was in front on me had her mom literally say Hello! to get anyone to the register. Everyone just looked at us but still no service. Some Asian workers would literally not even look at us when they passes by in front of us to get to the exit door. Finally after 15 minutes of waiting, someone who I think was the manager. Whatever she was, she asked me what my order number was with the most rudest attitude it was insane. She wouldn't even look me in the eyes. I had to wait another 5 minutes to get my drink and it wasn't even full. The drink and food I got was alright. I hope they get new employees or shut down! read more

Rude employees. Didn't give me all my drinks then asked me to pull forward while they made my food and shut the window before I could mention the missing drink then had an attitude when I asked For out when they brought out the food. Also didn't give me any sauce. All of this also on top of them not getting my mobile order so despite being charged for it. Had to reorder and they couldn't apply the 15% off I had through the app. I was willing to overlook that until the rude employees read more

Slowest and worst service ever. No urgency and most of the younger Asian employees just stand and around and talk.

Terrible service. McDonald's should not be the first choice for something quick in this area They need more workers for this particular location read more

I am always nervous to order coffee from McDonald's but this location killed it!! Food was hot and fresh!!

Fast and courteous drive thru service. It does cost .95 for a cup of water. We were out of the line within 2 minutes, impressive!

I live fairly near to this mcdonalds and it is hands down the worst fast food restaurant I have ever been to. Every order I have received from this location has always been wrong. Not slightly wrong, like VERY wrong. read more

If you go through the drive-thru make sure you check all your food before driving off. I've eaten here several times and they are always forget food and are never friendly . If you ask about food that's missing they take offense and half the time don't even speak to you. read more

Avoid at all costs!!! Food is either old or as in my experience this morning raw!! I live near here and I try my best never to go. I gave it one last chance. Never again. read more

The usual. Came in. Didn't get acknowledged for some time. Cashier was short and rushed. No thank you at the end of the transaction. Handed me my change and walked away and of course, as usual, after a long wait, the food was cold. read more

In a convenient spot with great facilities, but lacks a commitment to customer service. Our food was good and everything was correct so they've fulfilled the bare minimum, what I can't tolerate are dirty tables and floors. We almost took our food back to the car, but we'd been traveling for hours and needed to spread out. Flies were rampant because none of the tables had been wiped down or cleaned. Granite, customers should take it upon themselves to throw away their trash once they're done! However, if the establishment notices a mess forming, they should take it upon themselves to keep it tidy. Avoided the bathrooms for this reason alone. read more

Bad bad bad McDonald's I have ever been at!!!! Order a doble cheese burger with lettuce and tomato only, it came out cold! And had extra onion, Meat looks like it was sitting there for more than 15min, I sent it back, the young lady who gave it back to me didn't reply when I Said Thank You!. Poor customer service. If there was 0 I will give a cero star!!!. read more

First they do not take our order through the drive through because the kids are laughing and joking around. Then we come to the window to order and get our food and then we have 2 chicken nuggets after ordering a 6 piece. Had to drive back to get it corrected and they didn't even apologize for an incorrect order. read more

Nonexistent service, high prices and ridiculously bad food quality. If there is any line at all expect to block out a chunk of your day to get your food. They know their customers are tourists just passing through so they don't have to worry about customer retention and it shows, they honestly couldn't care less. read more

Terrible. They messed with your food and drinks all the time and on-purpose I sure. Thought I would give them another chance after a year of no visits. My fault. Im just drank water and oj but most of it is water. read more

McDonald's - Water and oj - Fast Food Near Me - Destin, Florida

The food tasted normal but the coworkers were mean and didn't care about anything. The service was okay I guess. Again the ambiance was horrible. read more

My friend told me this was the bad bad bad mcdoonald he'd ever been to. This is the good good good McDonald EVER!!! No cold food. No nasty. Yes good happy. AMEN. read more

McDonald's - Me having a wonderful time at mcdoonald - Fast Food Near Me - Destin, Florida

Absolutely awful in all ways!! service is poor, unfriendly, and the food is horrible! Tasteless and old!! Stale nasty buns!!

If I could give them 0 stars I would. We sat in their line for 45 minutes and when we got to the box to give our order. They instead of asking us for our order, preceded to take the 4 other cars in the opposite lane's order instead, which of course resulted in us missing the breakfast menu. Although we were by the box prior to them changing it. Then the lady came on after an additional 15 minutes of us waiting and says "what's your order?!" Like EXCUSE me? We than told her we've been sitting and waiting and missed the breakfast because no one bothered to take our order. She, instead of apologizing says "will we stopped serving breakfast at 10:30!" No, s@$!? We told her we were waiting for over 15 min by the speaker box to get our order in BEFORE they changed the menu and she didn't care. We also watched her put in a breakfast order on OUR screen as well. read more

Worst service guy was so rude and I could barley hear him and he got mad at me for it, didn't tell me my total at all and never told me anything no hi, no have a good day, he didn't even say that I could drive off he just handed me my card back and went back on his phone like okay then....sorry but that's some pure McDonalds service right there then when I get up to the window I ask for some sauce and they just close the window door then hand me my food and close it before I can ask for the sauce they didn't even give me and the whole time I'm knocking on the window to try and get their attention everyone's on there phone or just eating food, I'm trying to not say really rude things about these barnacle brain people but why do you even have a job if you can't even maintain responsibility for being a fast food worker.... read more

The employees was very rude and i found hair all in my food had to throw away 40$ worth of food. Also since when does McDonald's automatically round up your change without asking read more

Horrible customer service. They messed up our order and obviously when you go up and ask them they ask you for your receipt, but when we paid, they didnt give us the receipt bc the "the machine wasnt working" so we had nothing to give them, when confronted they were being really passive aggressive and accusing us of being disrespectful never going to this location again. read more

Terrible remodel. Terrible service. Terrible food, undercooked cold fries. It's McDonald's so I don't expect much but wow, it feels like your in a communist country, no one taking orders, ordered on a computer screen, waited very long time for cold undercooked food, no condiments available, no refills due to no drink station and no workers, and place felt like we could have been mugged at any moment. read more

FUCKING NASTY! When i was ordering tha lady was giving me an attitude! And when got my me flurry it was even full and ig wasnt even half full either.! I went up to get more ice cream and when the lady was done she was 1. Giving me an attitude 2. And dropped the cup and said "here then when i was eating my PLAIN CHEESE BURGER! they put stuff on it and with the same attitude! So not once or twice but three times they give me an attitude and i dont take lighty with that read more

Bad food, bad service, lady with a huge attitude taking orders and didn't want to give extras ketchup with a large order. No buffalo sauce no barbecue, no siracha sauces in entire McDonald's. read more

so i was starving so i got mcdonald's, biggest mistake if my life, the service was... terrible they were rude and it took twenty f&?&:.) minutes, the ambience was terrible i dont even want to talk about this crap-hole... the food was so gross... my capital letters quit working but, the chicken on my mc chicken was frozen and its buns was... (the caps are back) somehow toasted to crisp one bite and i got instant f$(:!@; diarrhea i took up my mfing toilet for hours. so if you want good food around here go to what-a-burger! ngaaaaaaaaah!!! read more

When my boyfriend walked in the manager said "ugh god" and then pulled up her mask when she saw him pick up food for a DoorDash order. Sad that it seems like such an inconvenience to be sanitary during a pandemic. read more

Went to redeem a coupon and everything got messed up, including the order, and it took a very long time

either on their phone or act as though you're ruining their day by being there.... something as easy as a smile goes a long way just saying

It's McDonald's guys chill out lol. Everyone is complaining about such minor things and they are forgetting that employees are people too. Stop being bitter and get over it. If u wanna go complain so much then make your own food at home and see how long that takes. Be a positive in life not bitter cuz honestly no one cares about your complaining. read more

I just about threw up, when I walked in and saw the piles of trash all over the floor.